L&D Go Beyond

Challenges and Opportunities for Measuring the Impact of Training and Learning, with Kevin M. Yates

April 28, 2022 Upside Learning Solutions Season 1 Episode 18
L&D Go Beyond
Challenges and Opportunities for Measuring the Impact of Training and Learning, with Kevin M. Yates
Show Notes

In this episode of L&D Go Beyond podcast, Amit Garg Founder & CEO of Upside Learning Solutions speaks with Kevin M. Yates, The L&D Detective on challenges and opportunities for measuring the impact of training and learning on human performance and business goals. 

Kevin has been in the training, learning, and talent development space for over 20 years working across multiple industries in a myriad of local and global roles, the most recent being learning analytics and impact measurement. Having felt saturated a few years ago, Kevin said that he was on the verge of leaving the training, learning, and talent development. At the same time, he discovered his interest in learning analytics, to which he was introduced to by Jack and Patti Phillips of ROI Institute. It has a methodology for measuring return on investment for training, learning, and talent development. It prompted him to stay on. Over time, people started comparing him with Sherlock Holmes due to his investigations into data & facts and trying to solve measurement mysteries. And that’s how he got the hat of the L&D detective.

Kevin also raised an important point and that is training and learning must be used not only for measurably changing behaviors, actions, and performance but also for sustaining them.

Here are the key takeaways from this podcast-

  • The biggest challenge: Not proactively thinking about outcome & defining impact while fulfilling training and learning ‘order’.
  • Defining intention and purpose of training and learning solution for impact measurement.
  • Culture of learning: Transitioning from order-taking relationship to discovery-based engagement.
  • Measuring impact as an art, talent, and skill: A challenge and opportunity for organizations finding a unique skillset or upskilling and hiring from outside.
  • Telling an impact story by combining operational efficiency data with learning effectiveness data for helping business achieve a business goal.
  • Use of predictive analytics for answering expectation for the outcomes from the training and learning solutions we are offering.

Listen and watch this podcast on the various channels mentioned below:
Youtube: https://youtu.be/og9D9LUFKjQ
Google Podcasts: https://bit.ly/3ykprRf
Spotify: https://spoti.fi/2WfJKlH

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About The Guests
He is a learning and development detective and solves mysteries. The mystery he solves is, "Was purpose fulfilled for training and learning?". He uses facts, clues, evidence, and data to measure learning's influence on behavior, actions, performance, habits, and business results.

Email: kevin@kevinmyates.com
LinkedIn: linkedin.com/in/kevinmyates

About The Host

Amit has been involved in the workplace learning domain for over 19 years. He is passionate about improving organizational performance through better learning solutions. He consults organizations around the world on resolving business and training challenges through uniquely crafted learning solutions by combining his vast experience and quick adoption of evolving trends on learning and technology fronts.

You can follow and connect with Amit Via:
LinkedIn: linkedin.com/in/gargamit100
Twitter: gargamit100
Email: amitgarg@upsidelearning.com