L&D Go Beyond

Strategies for Effective Learning in Retail Sales, with Ramakrishna Rao

June 22, 2022 Upside Learning Solutions Season 1 Episode 22
L&D Go Beyond
Strategies for Effective Learning in Retail Sales, with Ramakrishna Rao
Show Notes

In this episode titled ‘Strategies for Effective Learning in Retail Sales’, Amit Garg – Founder and CEO of Upside Learning, speaks with Ramakrishna Rao (Coach Ram) ICF-PCC about how retail sales training varies from other forms of training.

Ram’s colleagues describe him as one of those professionals with extensive experience and expertise in the L&D domain with a desire to learn and stay relevant.

 Here are the key takeaways from this podcast:

  • Retail training is business-centric
  • It needs to be consciously designed to track the linkage between intervention and impact
  • Auto Learning System helps promote product/ process knowledge and awareness
  • Multiple feedback streams aid skill-mapping on a large scale
  • Learning and performance are closely integrated in terms of employee behavior impacting business revenue
  • The role of managers can be described as ‘Manager as Coach’ in the retail sales training process
  • Mobile-first microlearning enhances pull-mode for retail sales training
  • Learning Organization and Organization Network Analysis helps track performance
  • There is great potential for peer learning and social learning in retail
  • The cultural element of top-level management plays a key role in retail sales

You could also listen to this episode on your podcast app of choice below:

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 About the Guest

Popularly known as ‘Coach Ram’, Ramakrishna Rao is currently the Chief Learning Officer at Page Industries. Having worked in leadership roles associated with learning, talent management, and leadership development, he has won several awards from many industry bodies and is also a professional certified coach from International Coaching Federation specializing in career coaching and leadership development.

 Specialties: Careers, Talent Management, Leadership Development, Personal Effectiveness, Skill Development, Coaching, and Neuroscience.

Email: Ramakrishna.rao@jockeyindia.com

LinkedIn: https://www.linkedin.com/in/coachram/

 About the Host

Amit Garg has been involved in the workplace learning domain for over 19 years. He is passionate about improving organizational performance through better learning solutions. He consults organizations around the world on resolving business and training challenges through uniquely crafted learning solutions by combining his vast experience and quick adoption of evolving trends on learning and technology fronts.

 You can follow and connect with Amit via:

LinkedIn: https://www.linkedin.com/in/gargamit100/
Twitter: https://twitter.com/GargAmit100
Email: amitgarg@upsidelearning.com