L&D Go Beyond
L&D Go Beyond Podcast
A deep dive into learning, capability, and performance by Upside Learning
The L&D Go Beyond Podcast brings together leaders who are shaping the future of workplace learning. Each episode moves past traditional training conversations to examine how learning drives capability, performance, and real organizational outcomes.
The series explores the forces redefining the learning landscape, including AI, skilling demands, capability building, learning design, business alignment, and the growing pressure to demonstrate impact. Conversations are grounded in practice and informed by the experiences of CLOs, strategists, researchers, authors, and practitioners from across industries.
Guests share clear, practical insights into how learning can be designed, supported, and measured with intention. The discussions highlight what becomes possible when L&D operates with clarity, purpose, and a focus on meaningful results.
Upside Learning, a Mitr company, brings 20+ years of experience in delivering award-winning custom eLearning, learning consulting, and staff augmentation services.
If you are committed to creating learning that works and contributes to performance in the new world of work, this podcast is your space.
Listen. Learn. Go beyond.
L&D Go Beyond
Strategies for Effective Learning in Retail Sales, with Ramakrishna Rao
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In this episode titled ‘Strategies for Effective Learning in Retail Sales’, Amit Garg – Founder and CEO of Upside Learning, speaks with Ramakrishna Rao (Coach Ram) ICF-PCC about how retail sales training varies from other forms of training.
Ram’s colleagues describe him as one of those professionals with extensive experience and expertise in the L&D domain with a desire to learn and stay relevant.
Here are the key takeaways from this podcast:
- Retail training is business-centric
- It needs to be consciously designed to track the linkage between intervention and impact
- Auto Learning System helps promote product/ process knowledge and awareness
- Multiple feedback streams aid skill-mapping on a large scale
- Learning and performance are closely integrated in terms of employee behavior impacting business revenue
- The role of managers can be described as ‘Manager as Coach’ in the retail sales training process
- Mobile-first microlearning enhances pull-mode for retail sales training
- Learning Organization and Organization Network Analysis helps track performance
- There is great potential for peer learning and social learning in retail
- The cultural element of top-level management plays a key role in retail sales
You could also listen to this episode on your podcast app of choice below:
YouTube: https://youtu.be/s6ail68eBIY
Google Podcasts: https://bit.ly/3ykprRf
Spotify: https://spoti.fi/2WfJKlH
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About the Guest
Popularly known as ‘Coach Ram’, Ramakrishna Rao is currently the Chief Learning Officer at Page Industries. Having worked in leadership roles associated with learning, talent management, and leadership development, he has won several awards from many industry bodies and is also a professional certified coach from International Coaching Federation specializing in career coaching and leadership development.
Specialties: Careers, Talent Management, Leadership Development, Personal Effectiveness, Skill Development, Coaching, and Neuroscience.
Email: Ramakrishna.rao@jockeyindia.com
LinkedIn: https://www.linkedin.com/in/coachram/
About the Host
Amit Garg has been involved in the workplace learning domain for over 19 years. He is passionate about improving organizational performance through better learning solutions. He consults organizations around the world on resolving business and training challenges through uniquely crafted learning solutions by combining his vast experience and quick adoption of evolving trends on learning and technology fronts.
You can follow and connect with Amit via:
LinkedIn: https://www.linkedin.com/in/gargamit100/
Twitter: https://twitter.com/GargAmit100
Email: amitgarg@upsidelearning.com