First Impressions Matter: Why Client Experience Begins Before You Even Answer

The Growth Minded Accountant

The Growth Minded Accountant
First Impressions Matter: Why Client Experience Begins Before You Even Answer
Jun 30, 2025 Season 4 Episode 21
Lee Reams II from CountingWorks PRO

Your voicemail. Your phone tree. Your email signature. They seem like small details—but they’re quietly shaping how prospects and clients feel about your firm.

In this episode of The Growth-Minded Accountant, Lee Reams and Rebekah Barton uncover one of the most overlooked growth killers in accounting practices: poor first impressions.

You’ll learn:

  • What your voicemail is really saying about your firm
  • Why complicated phone trees cause prospects to hang up
  • The email red flags that signal “amateur hour”
  • How to tighten your communication touchpoints for instant trust

These fixes are quick. They’re free. And they send the message that you run a professional, high-value firm—before you even return the call.

🎧 Tune in to hear

 ✅ The 4-part communication audit every accounting pro should do this week
 ✅ Simple scripts and best practices you can use immediately
 ✅ Why client experience starts before the relationship begins

Episode Artwork First Impressions Matter: Why Client Experience Begins Before You Even Answer 16:09 Episode Artwork Your Website Is Confusing Clients: Here’s the Fix 24:21 Episode Artwork The Big, Beautiful Bill: What Tax Pros Need to Know Now 31:23 Episode Artwork Your Brand Has a Voice. Does Your Firm Know What It Sounds Like? 35:34 Episode Artwork Build a Firm That Runs Without You 40:19 Episode Artwork SEO Is Changing Forever: What Google’s AI Search Means for Your Firm 52:25 Episode Artwork The Most Profitable SMB Niches for Accountants in 2025 38:10 Episode Artwork Segment Smarter: High-Value Individuals and the Services They Actually Want 28:22 Episode Artwork From W-2 to CEO: How to Start Your Own Tax or Accounting Firm Without Burning Out 1:18:29 Episode Artwork The Next Million Playbook for Growth-Minded Accounting Firms 47:52 Episode Artwork How to Build a Million-Dollar Firm (Without Working 70 Hours a Week) 51:18 Episode Artwork Your Firm’s Hidden Growth Engine: The Client Newsletter 28:31 Episode Artwork Multi-Generational Wealth: Transforming Tax Prep into a Legacy-Building Journey 37:24 Episode Artwork Gen Z & The New Wave of Influencers in Tax and Accounting 38:35 Episode Artwork Millennials Are All Grown Up—Is Your Tax and Accounting Firm Ready? 29:32 Episode Artwork Gen X: The Untapped Goldmine for Your Firm 32:51 Episode Artwork Boomer Goldmine: Unlocking the Wealthiest Generation’s Potential for Your Firm 35:04 Episode Artwork Addressing Your Address: How to Fix Visibility Issues and Rank on Google Maps 29:01 Episode Artwork Outrunning the Generalists: How Niche Specialization Fuels Accounting Growth 34:44 Episode Artwork Mastering Consistency: The #1 Marketing Secret That Pre-Sells Your Tax and Accounting Services 31:15 Episode Artwork Search Everywhere Optimization: Why It Takes More Than a Website to Get Found Online 34:16 Episode Artwork Your Email Database: The Untapped Goldmine in Your Practice 31:56 Episode Artwork Myths vs. Reality: Overcoming AI Resistance in Tax Practices 27:39 Episode Artwork Tax Reform Strategies: Turning Changes Into Opportunities for Tax Pros and Clients 33:43 Episode Artwork The Ultimate Guide to Landing Pages for Tax and Accounting Firms 29:04