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Inflation is back in the headlines, but the real story shows up in your clients’ bank accounts and in your clawback reports. When fuel, energy, and food costs rise at the same time as mortgage rates, people start cutting anything that feels optional and protection insurance is often first on the chopping block. I want to stop that knee-jerk decision before it harms the client’s home security and before it hits your income through indemnity commission clawbacks.

I break down the three pressures shaping the market right now: rising living costs, higher mortgage rates with fewer products available, and the knock-on effect on protection budgets. From there, we get practical about why cancelling life insurance, critical illness cover, or income protection is usually short-sighted. Clients lose the benefit of locked-in premiums, and reapplying later can mean higher costs or tougher underwriting. The better move is almost always a review and a reset: reduce the sum assured, shorten the term, or restructure cover so something stays in force.

We also dig into a moment that drives lapses every year: the annual policy anniversary statement. If clients call the provider first, “quick fixes” can turn into cancellations. If they call us first, we can explain what changed, check suitability, and present affordable options that keep them protected. I share a simple playbook for proactive anniversary reviews, budget reprioritisation, staying visible with regular updates, considering non-indemnity or mixed commission, and documenting everything to support Consumer Duty.

If you want fewer clawbacks and stronger client trust during a cost of living squeeze, press play. Subscribe, share this with a broker who needs it, and leave a review with the one process you’re tightening up this month.

I help employed mortgage brokers go self-employed with clarity, confidence and one-to-one mentoring. Find out how Pathways or Coaching works at craigskelton.co.uk

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