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The easiest way to lose a client is to let someone else speak to them first. With a remortgage wave cresting in 2026, lenders are already nudging borrowers with slick retention offers. We break down a simple, durable system that keeps you ahead of those emails and makes your advice the obvious choice.

We start with why retention matters more than ever, using hard numbers to show how many borrowers default to product transfers when brokers fall silent. From there, we unpack the three-part annual review: how to prepare, how to lead a client-centred conversation that compares product transfers to full remortgages in plain English; and how to follow up with clear timelines, written summaries, and booked next steps. You’ll hear how to widen the lens beyond the mortgage to review protection, rainy day savings, and wills, so clients feel guided on their whole picture, not just their rate.

We also share a contact strategy that works: a friendly check-in at 12 months, a formal review at six months, and light-touch education in between through newsletters and short videos. You’ll learn where automation helps CRM tasks, templates, reminders and where the human touch must lead, so tech supports trust instead of replacing it. Then we zoom out to growth, showing how a clear remortgage page, FAQs, market explainers, webinars, testimonials, and professional partnerships bring in new clients without sacrificing the ones who already believe in you.

Finally, we talk mindset. Schedule time to work on the business, protect your energy, and remember the promise you made when you became a broker. Consistency compounds. Start early, explain simply, follow up faithfully, and you won’t just protect revenue you’ll build a brand clients return to year after year. If this helped, subscribe, share it with a broker who needs it, and leave a review so more advisors can find the show.

I help employed mortgage brokers go self-employed with clarity, confidence and one-to-one mentoring. Find out how Pathways or Coaching works at craigskelton.co.uk

The Broker Foundry – Where Mortgage Brokers Become Business Owners Subscribe on YouTube: https://www.youtube.com/@TheBrokerFoundry

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