Experience the Difference

ECXO - Experience the Difference - Ladislau Batalha - The Human Impact of Digitisation

April 19, 2022 Hosted by Christopher Brooks, ECXO UK Ambassador Season 1 Episode 3
Experience the Difference
ECXO - Experience the Difference - Ladislau Batalha - The Human Impact of Digitisation
Show Notes

In discussion with global CX consultant, Ladislau Batahla, ECXO podcast host Christopher Brooks explores the impact the race to digitising the customer experience has on the employees involved. 

Originating from Portugal, Ladislau’s international experiences qualify his perspective, sharing considerations for those driving digital improvements to remember both the effect on those displaced, but also the increased complexity humans have to manage as digital equivalents typically take on just the simple tasks.

Ladislau Batalha is a committed to progressing the standards in customer experience. As a member of the ECXO his contribution is making a difference. 

If you too would like to become a member of ECXO please sign up and become part of Europe's most progressive CX community https://ecxo.org/individuals/