{"version":"1.0.0","segments":[{"speaker":"Gill Phillips","startTime":16.35,"endTime":19.53,"body":"Wild Card. I"},{"speaker":"Gill Phillips","startTime":16.35,"endTime":19.53,"body":"couldn't believe it when I was"},{"speaker":"Gill Phillips","startTime":19.53,"endTime":24.24,"body":"announced as an HSJ 100 Wild"},{"speaker":"Gill Phillips","startTime":19.53,"endTime":24.24,"body":"Card. Who is it that the new"},{"speaker":"Gill Phillips","startTime":24.24,"endTime":26.64,"body":"chief executive of the NHS"},{"speaker":"Gill Phillips","startTime":24.24,"endTime":26.64,"body":"should be listening to."},{"speaker":"Gill Phillips","startTime":27.27,"endTime":31.65,"body":"Apparently it's me. And then I"},{"speaker":"Gill Phillips","startTime":27.27,"endTime":31.65,"body":"thought about it. I have a"},{"speaker":"Gill Phillips","startTime":31.65,"endTime":35.16,"body":"fantastic network and could be a"},{"speaker":"Gill Phillips","startTime":31.65,"endTime":35.16,"body":"catalyst for people whose voices"},{"speaker":"Gill Phillips","startTime":35.16,"endTime":39.42,"body":"really need to be heard. How"},{"speaker":"Gill Phillips","startTime":35.16,"endTime":39.42,"body":"could I do that, I could set up"},{"speaker":"Gill Phillips","startTime":39.42,"endTime":40.62,"body":"a podcast series."},{"speaker":"Gill Phillips","startTime":41.67,"endTime":44.94,"body":"My name is Gill Phillips, and"},{"speaker":"Gill Phillips","startTime":41.67,"endTime":44.94,"body":"I'm the creator of Whose Shoes,"},{"speaker":"Gill Phillips","startTime":45.15,"endTime":48.48,"body":"a popular approach to"},{"speaker":"Gill Phillips","startTime":45.15,"endTime":48.48,"body":"coproduction. I'll be chatting"},{"speaker":"Gill Phillips","startTime":48.48,"endTime":51.66,"body":"with people from all sorts of"},{"speaker":"Gill Phillips","startTime":48.48,"endTime":51.66,"body":"different perspectives, walking"},{"speaker":"Gill Phillips","startTime":51.66,"endTime":54.9,"body":"in their shoes. If you're"},{"speaker":"Gill Phillips","startTime":51.66,"endTime":54.9,"body":"interested in the future of"},{"speaker":"Gill Phillips","startTime":54.9,"endTime":58.26,"body":"healthcare, and like to hear"},{"speaker":"Gill Phillips","startTime":54.9,"endTime":58.26,"body":"what other people think or"},{"speaker":"Gill Phillips","startTime":58.26,"endTime":62.31,"body":"perhaps even contribute at some"},{"speaker":"Gill Phillips","startTime":58.26,"endTime":62.31,"body":"point, Whose Shoes Wild Card is"},{"speaker":"Gill Phillips","startTime":62.31,"endTime":62.76,"body":"for you."},{"speaker":"Gill Phillips","startTime":66.71,"endTime":70.61,"body":"So hello, and welcome to the"},{"speaker":"Gill Phillips","startTime":66.71,"endTime":70.61,"body":"very first episode of Wild Card"},{"speaker":"Gill Phillips","startTime":70.61,"endTime":74.39,"body":"Whose Shoes. Each week, I'm"},{"speaker":"Gill Phillips","startTime":70.61,"endTime":74.39,"body":"going to be talking to different"},{"speaker":"Gill Phillips","startTime":74.39,"endTime":77.39,"body":"guests. A really great mix of"},{"speaker":"Gill Phillips","startTime":74.39,"endTime":77.39,"body":"people from all different"},{"speaker":"Gill Phillips","startTime":77.39,"endTime":81.35,"body":"perspectives, which is the"},{"speaker":"Gill Phillips","startTime":77.39,"endTime":81.35,"body":"central concept of Whose Shoes."},{"speaker":"Gill Phillips","startTime":81.86,"endTime":84.89,"body":"But today, before I get chatting"},{"speaker":"Gill Phillips","startTime":81.86,"endTime":84.89,"body":"to my guests I just wanted to"},{"speaker":"Gill Phillips","startTime":84.89,"endTime":88.85,"body":"jump in and share a few thoughts"},{"speaker":"Gill Phillips","startTime":84.89,"endTime":88.85,"body":"of my own. Perhaps give some"},{"speaker":"Gill Phillips","startTime":88.85,"endTime":92.36,"body":"insights into why I created"},{"speaker":"Gill Phillips","startTime":88.85,"endTime":92.36,"body":"Whose Shoes and why I'm now"},{"speaker":"Gill Phillips","startTime":92.36,"endTime":95.9,"body":"moving on to this podcast"},{"speaker":"Gill Phillips","startTime":92.36,"endTime":95.9,"body":"series, and thank you so much"},{"speaker":"Gill Phillips","startTime":95.9,"endTime":98.69,"body":"for all the support that I've"},{"speaker":"Gill Phillips","startTime":95.9,"endTime":98.69,"body":"had since I first set up Whose"},{"speaker":"Gill Phillips","startTime":98.69,"endTime":105.59,"body":"Shoes in 2008. 13 years ago."},{"speaker":"Gill Phillips","startTime":98.69,"endTime":105.59,"body":"Wow, where did that time go. 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Don't"},{"speaker":"Gill Phillips","startTime":121.64,"endTime":126.26,"body":"worry, you will do soon. At the"},{"speaker":"Gill Phillips","startTime":126.26,"endTime":129.53,"body":"start of the pandemic Flo"},{"speaker":"Gill Phillips","startTime":126.26,"endTime":129.53,"body":"started an incredibly successful"},{"speaker":"Gill Phillips","startTime":129.53,"endTime":133.82,"body":"podcast series herself around"},{"speaker":"Gill Phillips","startTime":129.53,"endTime":133.82,"body":"improving maternity care, and"},{"speaker":"Gill Phillips","startTime":133.82,"endTime":137.54,"body":"that's called The ObsPod. I"},{"speaker":"Gill Phillips","startTime":133.82,"endTime":137.54,"body":"really recommend it. 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It's"},{"speaker":"Gill Phillips","startTime":198.58,"endTime":201.1,"body":"going to be fun."},{"speaker":"Gill Phillips","startTime":202.06,"endTime":205.36,"body":"I guess the podcast series is"},{"speaker":"Gill Phillips","startTime":202.06,"endTime":205.36,"body":"really a natural extension of my"},{"speaker":"Gill Phillips","startTime":205.36,"endTime":207.91,"body":"Whose Shoes work, which I know"},{"speaker":"Gill Phillips","startTime":205.36,"endTime":207.91,"body":"that some of the people"},{"speaker":"Gill Phillips","startTime":207.91,"endTime":211.72,"body":"listening will be familiar with."},{"speaker":"Gill Phillips","startTime":207.91,"endTime":211.72,"body":"I'm going to write some"},{"speaker":"Gill Phillips","startTime":211.72,"endTime":215.29,"body":"programme notes so I'll share a"},{"speaker":"Gill Phillips","startTime":211.72,"endTime":215.29,"body":"link to my Padlet there for"},{"speaker":"Gill Phillips","startTime":215.29,"endTime":218.86,"body":"anybody who wants to find out"},{"speaker":"Gill Phillips","startTime":215.29,"endTime":218.86,"body":"more. 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So for example if a"},{"speaker":"Gill Phillips","startTime":291.83,"endTime":295.61,"body":"key leader goes off sick, as"},{"speaker":"Gill Phillips","startTime":291.83,"endTime":295.61,"body":"well as going round to"},{"speaker":"Gill Phillips","startTime":295.61,"endTime":297.8,"body":"reallocate their"},{"speaker":"Gill Phillips","startTime":295.61,"endTime":297.8,"body":"responsibilities which is"},{"speaker":"Gill Phillips","startTime":297.8,"endTime":302.78,"body":"obviously critically important,"},{"speaker":"Gill Phillips","startTime":297.8,"endTime":302.78,"body":"we need to care for them. 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They remember how they"},{"speaker":"Gill Phillips","startTime":333.2,"endTime":337.52,"body":"were treated staff and patients"},{"speaker":"Gill Phillips","startTime":337.52,"endTime":343.1,"body":"alike, we all do. Maya Angelou"},{"speaker":"Gill Phillips","startTime":337.52,"endTime":343.1,"body":"said, people will forget what"},{"speaker":"Gill Phillips","startTime":343.1,"endTime":346.91,"body":"you said, people will forget"},{"speaker":"Gill Phillips","startTime":343.1,"endTime":346.91,"body":"what you did, but people will"},{"speaker":"Gill Phillips","startTime":346.91,"endTime":349.4,"body":"never forget how you made them"},{"speaker":"Gill Phillips","startTime":346.91,"endTime":349.4,"body":"feel."},{"speaker":"Gill Phillips","startTime":350.09,"endTime":353.09,"body":"So we'll be talking to people"},{"speaker":"Gill Phillips","startTime":350.09,"endTime":353.09,"body":"doing wonderful work around"},{"speaker":"Gill Phillips","startTime":353.09,"endTime":357.14,"body":"compassionate care, and how to"},{"speaker":"Gill Phillips","startTime":353.09,"endTime":357.14,"body":"make it real for staff and"},{"speaker":"Gill Phillips","startTime":357.14,"endTime":361.25,"body":"patients alike, even when you're"},{"speaker":"Gill Phillips","startTime":357.14,"endTime":361.25,"body":"busy and really under pressure."},{"speaker":"Gill Phillips","startTime":362.45,"endTime":365.51,"body":"I suppose my vision with Whose"},{"speaker":"Gill Phillips","startTime":362.45,"endTime":365.51,"body":"Shoes has been to try and join"},{"speaker":"Gill Phillips","startTime":365.54,"endTime":368.51,"body":"everything up. 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I've seen that the"},{"speaker":"Gill Phillips","startTime":376.07,"endTime":379.49,"body":"key themes across our work are"},{"speaker":"Gill Phillips","startTime":376.07,"endTime":379.49,"body":"just so similar."},{"speaker":"Gill Phillips","startTime":381.23,"endTime":384.29,"body":"Whether we're talking about"},{"speaker":"Gill Phillips","startTime":381.23,"endTime":384.29,"body":"improving dementia care or"},{"speaker":"Gill Phillips","startTime":384.29,"endTime":388.85,"body":"maternity care, subjects that"},{"speaker":"Gill Phillips","startTime":384.29,"endTime":388.85,"body":"seem so different, it sounds"},{"speaker":"Gill Phillips","startTime":388.85,"endTime":392.42,"body":"like a cliche really but it's"},{"speaker":"Gill Phillips","startTime":388.85,"endTime":392.42,"body":"people united in vulnerability,"},{"speaker":"Gill Phillips","startTime":392.66,"endTime":396.71,"body":"wanting the same things."},{"speaker":"Gill Phillips","startTime":392.66,"endTime":396.71,"body":"Obviously everyone's an"},{"speaker":"Gill Phillips","startTime":396.71,"endTime":401.21,"body":"individual, unique. Personalised"},{"speaker":"Gill Phillips","startTime":396.71,"endTime":401.21,"body":"care is really, really important"},{"speaker":"Gill Phillips","startTime":401.54,"endTime":405.83,"body":"but everybody wants good"},{"speaker":"Gill Phillips","startTime":401.54,"endTime":405.83,"body":"communication. They want"},{"speaker":"Gill Phillips","startTime":405.86,"endTime":410.27,"body":"information in a timely and"},{"speaker":"Gill Phillips","startTime":405.86,"endTime":410.27,"body":"relevant manner. They don't just"},{"speaker":"Gill Phillips","startTime":410.27,"endTime":414.77,"body":"want to be overloaded with a"},{"speaker":"Gill Phillips","startTime":410.27,"endTime":414.77,"body":"pile of booklets for example. I"},{"speaker":"Gill Phillips","startTime":414.77,"endTime":417.65,"body":"remember when my own dad had"},{"speaker":"Gill Phillips","startTime":414.77,"endTime":417.65,"body":"heart problems we'd come away"},{"speaker":"Gill Phillips","startTime":417.65,"endTime":421.28,"body":"with about a dozen booklets, and"},{"speaker":"Gill Phillips","startTime":417.65,"endTime":421.28,"body":"then at the next crisis, we'd be"},{"speaker":"Gill Phillips","startTime":421.28,"endTime":425.72,"body":"like, given the same ones again."},{"speaker":"Gill Phillips","startTime":421.28,"endTime":425.72,"body":"For me, this just felt lazy"},{"speaker":"Gill Phillips","startTime":425.72,"endTime":429.83,"body":"really, an easy way out, but"},{"speaker":"Gill Phillips","startTime":425.72,"endTime":429.83,"body":"people in these circumstances"},{"speaker":"Gill Phillips","startTime":429.83,"endTime":432.83,"body":"are overwhelmed and overloaded."},{"speaker":"Gill Phillips","startTime":429.83,"endTime":432.83,"body":"I know we were."},{"speaker":"Gill Phillips","startTime":433.85,"endTime":437.27,"body":"The stories that come through so"},{"speaker":"Gill Phillips","startTime":433.85,"endTime":437.27,"body":"powerfully, I find, are when"},{"speaker":"Gill Phillips","startTime":437.27,"endTime":440.96,"body":"somebody really took the time"},{"speaker":"Gill Phillips","startTime":437.27,"endTime":440.96,"body":"and effort to support you and to"},{"speaker":"Gill Phillips","startTime":440.96,"endTime":444.2,"body":"get the help that you needed at"},{"speaker":"Gill Phillips","startTime":440.96,"endTime":444.2,"body":"a particular time, rather than"},{"speaker":"Gill Phillips","startTime":444.2,"endTime":449.21,"body":"just give you a pile of stuff."},{"speaker":"Gill Phillips","startTime":444.2,"endTime":449.21,"body":"So ... so we'll be talking about"},{"speaker":"Gill Phillips","startTime":449.21,"endTime":454.49,"body":"pathways, signposting, care"},{"speaker":"Gill Phillips","startTime":449.21,"endTime":454.49,"body":"navigation, you name it, but"},{"speaker":"Gill Phillips","startTime":454.49,"endTime":458.45,"body":"hopefully trying to avoid this"},{"speaker":"Gill Phillips","startTime":454.49,"endTime":458.45,"body":"jargon or no doubt discussing"},{"speaker":"Gill Phillips","startTime":458.45,"endTime":464.75,"body":"it, as I have a BIG thing about"},{"speaker":"Gill Phillips","startTime":458.45,"endTime":464.75,"body":"language. 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I'm always really"},{"speaker":"Gill Phillips","startTime":483.71,"endTime":487.61,"body":"keen on sharing best practice."},{"speaker":"Gill Phillips","startTime":483.71,"endTime":487.61,"body":"I've come across a trust"},{"speaker":"Gill Phillips","startTime":487.61,"endTime":491.66,"body":"recently doing really great work"},{"speaker":"Gill Phillips","startTime":487.61,"endTime":491.66,"body":"around helping parents know what"},{"speaker":"Gill Phillips","startTime":491.66,"endTime":495.23,"body":"to look for during the first"},{"speaker":"Gill Phillips","startTime":491.66,"endTime":495.23,"body":"1,001 days of their child's"},{"speaker":"Gill Phillips","startTime":495.23,"endTime":499.52,"body":"life, and how to get support"},{"speaker":"Gill Phillips","startTime":495.23,"endTime":499.52,"body":"from antenatal through to age"},{"speaker":"Gill Phillips","startTime":499.55,"endTime":502.73,"body":"two and hopefully it looks as"},{"speaker":"Gill Phillips","startTime":499.55,"endTime":502.73,"body":"though it might be expanded in"},{"speaker":"Gill Phillips","startTime":502.73,"endTime":506.9,"body":"future up to school age. There's"},{"speaker":"Gill Phillips","startTime":502.73,"endTime":506.9,"body":"just so much information around"},{"speaker":"Gill Phillips","startTime":506.9,"endTime":510.98,"body":"that anything that can help"},{"speaker":"Gill Phillips","startTime":506.9,"endTime":510.98,"body":"distil it for you, is priceless."},{"speaker":"Gill Phillips","startTime":511.64,"endTime":515.45,"body":"This work is so valuable. How"},{"speaker":"Gill Phillips","startTime":511.64,"endTime":515.45,"body":"can it be shared more readily"},{"speaker":"Gill Phillips","startTime":515.45,"endTime":518.69,"body":"between trusts, so that if"},{"speaker":"Gill Phillips","startTime":515.45,"endTime":518.69,"body":"someone does do great work,"},{"speaker":"Gill Phillips","startTime":518.93,"endTime":520.37,"body":"others too can benefit."},{"speaker":"Gill Phillips","startTime":520.97,"endTime":523.22,"body":"I've seen a big shift in this"},{"speaker":"Gill Phillips","startTime":520.97,"endTime":523.22,"body":"over the years that I've been"},{"speaker":"Gill Phillips","startTime":523.22,"endTime":527.15,"body":"working on Whose Shoes, which is"},{"speaker":"Gill Phillips","startTime":523.22,"endTime":527.15,"body":"great. People used to be, I'd"},{"speaker":"Gill Phillips","startTime":527.15,"endTime":530.96,"body":"say even more territorial, but"},{"speaker":"Gill Phillips","startTime":527.15,"endTime":530.96,"body":"now initiatives like Fab NHS"},{"speaker":"Gill Phillips","startTime":530.96,"endTime":534.71,"body":"Stuff, and the beneficial"},{"speaker":"Gill Phillips","startTime":530.96,"endTime":534.71,"body":"changes network, encourage"},{"speaker":"Gill Phillips","startTime":534.71,"endTime":538.25,"body":"people to share good practice"},{"speaker":"Gill Phillips","startTime":534.71,"endTime":538.25,"body":"more. But there's so much more"},{"speaker":"Gill Phillips","startTime":538.25,"endTime":542.24,"body":"scope. For example we have three"},{"speaker":"Gill Phillips","startTime":538.25,"endTime":542.24,"body":"booklets of case studies around"},{"speaker":"Gill Phillips","startTime":542.24,"endTime":546.08,"body":"improving maternity care."},{"speaker":"Gill Phillips","startTime":542.24,"endTime":546.08,"body":"They're gold in terms of easily"},{"speaker":"Gill Phillips","startTime":546.08,"endTime":550.34,"body":"transferable, adaptable best"},{"speaker":"Gill Phillips","startTime":546.08,"endTime":550.34,"body":"practice, but who's really"},{"speaker":"Gill Phillips","startTime":550.34,"endTime":554.33,"body":"helping us to share them? Who"},{"speaker":"Gill Phillips","startTime":550.34,"endTime":554.33,"body":"helps us distribute them and get"},{"speaker":"Gill Phillips","startTime":554.33,"endTime":557.18,"body":"them out there to the widest"},{"speaker":"Gill Phillips","startTime":554.33,"endTime":557.18,"body":"audience? Where is the"},{"speaker":"Gill Phillips","startTime":557.18,"endTime":561.23,"body":"repository of really good stuff?"},{"speaker":"Gill Phillips","startTime":557.18,"endTime":561.23,"body":"And if it exists who knows about"},{"speaker":"Gill Phillips","startTime":561.23,"endTime":564.62,"body":"them? And the biggest test of"},{"speaker":"Gill Phillips","startTime":561.23,"endTime":564.62,"body":"all, sometimes, is whether the"},{"speaker":"Gill Phillips","startTime":564.62,"endTime":567.65,"body":"general public know about them."},{"speaker":"Gill Phillips","startTime":564.62,"endTime":567.65,"body":"They generally don't."},{"speaker":"Gill Phillips","startTime":568.08,"endTime":571.56,"body":"The things that really help are"},{"speaker":"Gill Phillips","startTime":568.08,"endTime":571.56,"body":"not always obvious but they"},{"speaker":"Gill Phillips","startTime":571.56,"endTime":575.37,"body":"become obvious if you talk to"},{"speaker":"Gill Phillips","startTime":571.56,"endTime":575.37,"body":"people. How many hospitals for"},{"speaker":"Gill Phillips","startTime":575.37,"endTime":578.46,"body":"example, really think about the"},{"speaker":"Gill Phillips","startTime":575.37,"endTime":578.46,"body":"needs of parents with a child"},{"speaker":"Gill Phillips","startTime":578.46,"endTime":582.45,"body":"who's in hospital, sometimes for"},{"speaker":"Gill Phillips","startTime":578.46,"endTime":582.45,"body":"months. Being able to access"},{"speaker":"Gill Phillips","startTime":582.45,"endTime":586.74,"body":"healthy meals, for example, at"},{"speaker":"Gill Phillips","startTime":582.45,"endTime":586.74,"body":"an affordable price. I suppose"},{"speaker":"Gill Phillips","startTime":586.74,"endTime":590.58,"body":"what frustrates me is when I see"},{"speaker":"Gill Phillips","startTime":586.74,"endTime":590.58,"body":"that people are crying out for"},{"speaker":"Gill Phillips","startTime":590.58,"endTime":595.08,"body":"certain things, and those"},{"speaker":"Gill Phillips","startTime":590.58,"endTime":595.08,"body":"certain things exist. So for"},{"speaker":"Gill Phillips","startTime":595.08,"endTime":599.64,"body":"example, peer support or some"},{"speaker":"Gill Phillips","startTime":595.08,"endTime":599.64,"body":"practical help and the"},{"speaker":"Gill Phillips","startTime":599.64,"endTime":602.49,"body":"frustration is that there isn't"},{"speaker":"Gill Phillips","startTime":599.64,"endTime":602.49,"body":"a better system of actually"},{"speaker":"Gill Phillips","startTime":602.49,"endTime":605.28,"body":"joining things up. It's not"},{"speaker":"Gill Phillips","startTime":602.49,"endTime":605.28,"body":"necessarily about coming up with"},{"speaker":"Gill Phillips","startTime":605.28,"endTime":609.0,"body":"something new, it's about making"},{"speaker":"Gill Phillips","startTime":605.28,"endTime":609.0,"body":"the most of something that's"},{"speaker":"Gill Phillips","startTime":609.0,"endTime":609.87,"body":"already there."},{"speaker":"Gill Phillips","startTime":610.68,"endTime":614.19,"body":"For example within the"},{"speaker":"Gill Phillips","startTime":610.68,"endTime":614.19,"body":"community, you see the projects"},{"speaker":"Gill Phillips","startTime":614.19,"endTime":617.73,"body":"that start and do wonderful"},{"speaker":"Gill Phillips","startTime":614.19,"endTime":617.73,"body":"things with practically no"},{"speaker":"Gill Phillips","startTime":617.73,"endTime":622.32,"body":"resources, and then funding"},{"speaker":"Gill Phillips","startTime":617.73,"endTime":622.32,"body":"moves on and they're constantly"},{"speaker":"Gill Phillips","startTime":622.32,"endTime":625.47,"body":"struggling with stuff rather"},{"speaker":"Gill Phillips","startTime":622.32,"endTime":625.47,"body":"than actually getting on with"},{"speaker":"Gill Phillips","startTime":625.47,"endTime":628.56,"body":"what they're good at. I mean"},{"speaker":"Gill Phillips","startTime":625.47,"endTime":628.56,"body":"I've actually got a friend,"},{"speaker":"Gill Phillips","startTime":629.07,"endTime":632.73,"body":"someone I've worked with who she"},{"speaker":"Gill Phillips","startTime":629.07,"endTime":632.73,"body":"just comes up with good ideas,"},{"speaker":"Gill Phillips","startTime":632.73,"endTime":636.57,"body":"really good ideas, and then she"},{"speaker":"Gill Phillips","startTime":632.73,"endTime":636.57,"body":"gets somebody else to put them"},{"speaker":"Gill Phillips","startTime":636.57,"endTime":640.17,"body":"into management speak so that"},{"speaker":"Gill Phillips","startTime":636.57,"endTime":640.17,"body":"they tick the boxes that they"},{"speaker":"Gill Phillips","startTime":640.17,"endTime":643.65,"body":"need with the buzzwords to get"},{"speaker":"Gill Phillips","startTime":640.17,"endTime":643.65,"body":"the funding. Now what, what's"},{"speaker":"Gill Phillips","startTime":643.65,"endTime":646.53,"body":"that about, it's a complete"},{"speaker":"Gill Phillips","startTime":643.65,"endTime":646.53,"body":"waste of time and money and"},{"speaker":"Gill Phillips","startTime":646.53,"endTime":650.31,"body":"effort and, you know, it's just"},{"speaker":"Gill Phillips","startTime":646.53,"endTime":650.31,"body":"depressing but that's the kind"},{"speaker":"Gill Phillips","startTime":650.31,"endTime":652.29,"body":"of system that we're living in."},{"speaker":"Gill Phillips","startTime":652.6,"endTime":655.75,"body":"So these are the kinds of people"},{"speaker":"Gill Phillips","startTime":652.6,"endTime":655.75,"body":"that I'm hoping to talk to in"},{"speaker":"Gill Phillips","startTime":655.75,"endTime":660.07,"body":"the podcast series just"},{"speaker":"Gill Phillips","startTime":655.75,"endTime":660.07,"body":"grassroots people doing great"},{"speaker":"Gill Phillips","startTime":660.07,"endTime":663.01,"body":"stuff, people who are in a"},{"speaker":"Gill Phillips","startTime":660.07,"endTime":663.01,"body":"position of power who can"},{"speaker":"Gill Phillips","startTime":663.01,"endTime":667.45,"body":"influence stuff. Bob Webster, an"},{"speaker":"Gill Phillips","startTime":663.01,"endTime":667.45,"body":"NHS leader in Yorkshire, is"},{"speaker":"Gill Phillips","startTime":667.45,"endTime":670.54,"body":"leading the way, I think, in"},{"speaker":"Gill Phillips","startTime":667.45,"endTime":670.54,"body":"terms of, he's leading one of"},{"speaker":"Gill Phillips","startTime":670.54,"endTime":674.32,"body":"the biggest integrated care"},{"speaker":"Gill Phillips","startTime":670.54,"endTime":674.32,"body":"services, but I know he really"},{"speaker":"Gill Phillips","startTime":674.32,"endTime":678.28,"body":"focuses on people. I was on a"},{"speaker":"Gill Phillips","startTime":674.32,"endTime":678.28,"body":"lived experience session the"},{"speaker":"Gill Phillips","startTime":678.28,"endTime":682.0,"body":"other day with NHS England and a"},{"speaker":"Gill Phillips","startTime":678.28,"endTime":682.0,"body":"spontaneous, we need to clone"},{"speaker":"Gill Phillips","startTime":682.0,"endTime":685.57,"body":"Rob Webster campaign seemed to"},{"speaker":"Gill Phillips","startTime":682.0,"endTime":685.57,"body":"be building up. But"},{"speaker":"Gill Phillips","startTime":685.57,"endTime":688.39,"body":"unfortunately, obviously we"},{"speaker":"Gill Phillips","startTime":685.57,"endTime":688.39,"body":"can't clone individuals however"},{"speaker":"Gill Phillips","startTime":688.39,"endTime":692.41,"body":"good they are. We need to"},{"speaker":"Gill Phillips","startTime":688.39,"endTime":692.41,"body":"nurture talent everywhere. Lots"},{"speaker":"Gill Phillips","startTime":692.41,"endTime":696.19,"body":"of people have talent. If"},{"speaker":"Gill Phillips","startTime":692.41,"endTime":696.19,"body":"organisations can be flexible"},{"speaker":"Gill Phillips","startTime":696.19,"endTime":699.46,"body":"and encourage people to use"},{"speaker":"Gill Phillips","startTime":696.19,"endTime":699.46,"body":"their talents widely, rather"},{"speaker":"Gill Phillips","startTime":699.46,"endTime":702.52,"body":"than being locked into over"},{"speaker":"Gill Phillips","startTime":699.46,"endTime":702.52,"body":"prescriptive job descriptions,"},{"speaker":"Gill Phillips","startTime":702.76,"endTime":706.03,"body":"then we'll all benefit as"},{"speaker":"Gill Phillips","startTime":702.76,"endTime":706.03,"body":"passionate people just add so"},{"speaker":"Gill Phillips","startTime":706.03,"endTime":706.69,"body":"much."},{"speaker":"Gill Phillips","startTime":707.11,"endTime":710.23,"body":"Now what we do for our Whose"},{"speaker":"Gill Phillips","startTime":707.11,"endTime":710.23,"body":"Shoes workshops is tap into that"},{"speaker":"Gill Phillips","startTime":710.23,"endTime":713.74,"body":"passion and discover it, we kind"},{"speaker":"Gill Phillips","startTime":710.23,"endTime":713.74,"body":"of sow the seeds throughout the"},{"speaker":"Gill Phillips","startTime":713.74,"endTime":716.35,"body":"workshop that people have come"},{"speaker":"Gill Phillips","startTime":713.74,"endTime":716.35,"body":"along, not just because they"},{"speaker":"Gill Phillips","startTime":716.35,"endTime":719.92,"body":"want to improve care, but"},{"speaker":"Gill Phillips","startTime":716.35,"endTime":719.92,"body":"because they individually are"},{"speaker":"Gill Phillips","startTime":719.92,"endTime":722.95,"body":"passionate about something. It"},{"speaker":"Gill Phillips","startTime":719.92,"endTime":722.95,"body":"might be something quite small"},{"speaker":"Gill Phillips","startTime":722.95,"endTime":727.93,"body":"or quite specific. We've got"},{"speaker":"Gill Phillips","startTime":722.95,"endTime":727.93,"body":"JFDI the polite version is Just"},{"speaker":"Gill Phillips","startTime":727.93,"endTime":731.2,"body":"Do It. We try and encourage"},{"speaker":"Gill Phillips","startTime":727.93,"endTime":731.2,"body":"people to feel that they can"},{"speaker":"Gill Phillips","startTime":731.2,"endTime":734.74,"body":"actually do something without"},{"speaker":"Gill Phillips","startTime":731.2,"endTime":734.74,"body":"asking for permission. And then"},{"speaker":"Gill Phillips","startTime":734.74,"endTime":737.95,"body":"they make pledges, and then"},{"speaker":"Gill Phillips","startTime":734.74,"endTime":737.95,"body":"people support them with those"},{"speaker":"Gill Phillips","startTime":737.95,"endTime":740.71,"body":"pledges because perhaps they've"},{"speaker":"Gill Phillips","startTime":737.95,"endTime":740.71,"body":"got that same shared passion or"},{"speaker":"Gill Phillips","startTime":740.71,"endTime":743.71,"body":"we can link them with somebody"},{"speaker":"Gill Phillips","startTime":740.71,"endTime":743.71,"body":"across the country. And this is"},{"speaker":"Gill Phillips","startTime":743.71,"endTime":747.61,"body":"where social media comes in so"},{"speaker":"Gill Phillips","startTime":743.71,"endTime":747.61,"body":"strongly, and then people feel"},{"speaker":"Gill Phillips","startTime":747.61,"endTime":750.7,"body":"so good, they feel rewarded that"},{"speaker":"Gill Phillips","startTime":747.61,"endTime":750.7,"body":"they're actually making a"},{"speaker":"Gill Phillips","startTime":750.7,"endTime":754.21,"body":"difference, rather than perhaps"},{"speaker":"Gill Phillips","startTime":750.7,"endTime":754.21,"body":"complaining that everything's"},{"speaker":"Gill Phillips","startTime":754.21,"endTime":756.31,"body":"just too big and too difficult."},{"speaker":"Gill Phillips","startTime":757.27,"endTime":761.32,"body":"Leadership in health care is"},{"speaker":"Gill Phillips","startTime":757.27,"endTime":761.32,"body":"just so important and so"},{"speaker":"Gill Phillips","startTime":761.35,"endTime":765.91,"body":"interesting. I think the kind of"},{"speaker":"Gill Phillips","startTime":761.35,"endTime":765.91,"body":"leadership that I like is where"},{"speaker":"Gill Phillips","startTime":765.91,"endTime":769.75,"body":"people create the conditions for"},{"speaker":"Gill Phillips","startTime":765.91,"endTime":769.75,"body":"staff to do what they do best"},{"speaker":"Gill Phillips","startTime":770.44,"endTime":775.21,"body":"and to build the relationships"},{"speaker":"Gill Phillips","startTime":770.44,"endTime":775.21,"body":"that they need. So, again, it's"},{"speaker":"Gill Phillips","startTime":775.21,"endTime":778.27,"body":"all about networks and I'm"},{"speaker":"Gill Phillips","startTime":775.21,"endTime":778.27,"body":"hoping to build this through the"},{"speaker":"Gill Phillips","startTime":778.27,"endTime":781.39,"body":"networks that I've got of"},{"speaker":"Gill Phillips","startTime":778.27,"endTime":781.39,"body":"passionate people wanting to"},{"speaker":"Gill Phillips","startTime":781.39,"endTime":783.43,"body":"take part in this podcast"},{"speaker":"Gill Phillips","startTime":781.39,"endTime":783.43,"body":"series."},{"speaker":"Gill Phillips","startTime":783.85,"endTime":787.72,"body":"I came across Professor Donna"},{"speaker":"Gill Phillips","startTime":783.85,"endTime":787.72,"body":"Hall at a webinar recently and"},{"speaker":"Gill Phillips","startTime":787.72,"endTime":791.29,"body":"she said a basic rule of"},{"speaker":"Gill Phillips","startTime":787.72,"endTime":791.29,"body":"leadership is to recruit people"},{"speaker":"Gill Phillips","startTime":791.38,"endTime":795.4,"body":"who are much better than you."},{"speaker":"Gill Phillips","startTime":791.38,"endTime":795.4,"body":"Well I love that. How many"},{"speaker":"Gill Phillips","startTime":795.4,"endTime":799.33,"body":"people have got the courage to"},{"speaker":"Gill Phillips","startTime":795.4,"endTime":799.33,"body":"do that? So there's a lot of"},{"speaker":"Gill Phillips","startTime":799.33,"endTime":803.2,"body":"fear around. I mean I find with"},{"speaker":"Gill Phillips","startTime":799.33,"endTime":803.2,"body":"Whose Shoes that sometimes"},{"speaker":"Gill Phillips","startTime":803.2,"endTime":806.83,"body":"people in positions of formal"},{"speaker":"Gill Phillips","startTime":803.2,"endTime":806.83,"body":"power, it feels as if they love"},{"speaker":"Gill Phillips","startTime":806.83,"endTime":811.18,"body":"it, until they hate it because"},{"speaker":"Gill Phillips","startTime":806.83,"endTime":811.18,"body":"they talk about coproduction and"},{"speaker":"Gill Phillips","startTime":811.18,"endTime":814.78,"body":"coproduction is a big, big"},{"speaker":"Gill Phillips","startTime":811.18,"endTime":814.78,"body":"buzzword at the moment, and I'm"},{"speaker":"Gill Phillips","startTime":814.78,"endTime":819.07,"body":"really hoping that things move"},{"speaker":"Gill Phillips","startTime":814.78,"endTime":819.07,"body":"on that it does become the"},{"speaker":"Gill Phillips","startTime":819.1,"endTime":822.91,"body":"default position of the NHS,"},{"speaker":"Gill Phillips","startTime":819.1,"endTime":822.91,"body":"which is what's being aimed for"},{"speaker":"Gill Phillips","startTime":822.91,"endTime":826.03,"body":"at the moment which is"},{"speaker":"Gill Phillips","startTime":822.91,"endTime":826.03,"body":"fantastic. But when I get"},{"speaker":"Gill Phillips","startTime":826.03,"endTime":828.7,"body":"somebody approach me and they"},{"speaker":"Gill Phillips","startTime":826.03,"endTime":828.7,"body":"asked for a coproduction"},{"speaker":"Gill Phillips","startTime":828.7,"endTime":833.08,"body":"workshop to deliver a particular"},{"speaker":"Gill Phillips","startTime":828.7,"endTime":833.08,"body":"outcome, then the alarm bells go"},{"speaker":"Gill Phillips","startTime":833.08,"endTime":837.61,"body":"because the best coproduction,"},{"speaker":"Gill Phillips","startTime":833.08,"endTime":837.61,"body":"the outcome isn't clear, people"},{"speaker":"Gill Phillips","startTime":837.61,"endTime":841.33,"body":"work together to determine what"},{"speaker":"Gill Phillips","startTime":837.61,"endTime":841.33,"body":"that outcome is. And that's the"},{"speaker":"Gill Phillips","startTime":841.33,"endTime":841.96,"body":"magic."},{"speaker":"Gill Phillips","startTime":842.56,"endTime":845.95,"body":"I'm hoping that the podcast"},{"speaker":"Gill Phillips","startTime":842.56,"endTime":845.95,"body":"series can really get some"},{"speaker":"Gill Phillips","startTime":845.95,"endTime":848.92,"body":"interesting conversations going"},{"speaker":"Gill Phillips","startTime":845.95,"endTime":848.92,"body":"around equalities and"},{"speaker":"Gill Phillips","startTime":849.13,"endTime":852.31,"body":"inequalities and some of the"},{"speaker":"Gill Phillips","startTime":849.13,"endTime":852.31,"body":"things that have sadly come to"},{"speaker":"Gill Phillips","startTime":852.31,"endTime":855.49,"body":"the fore so much more"},{"speaker":"Gill Phillips","startTime":852.31,"endTime":855.49,"body":"prominently during the pandemic."},{"speaker":"Gill Phillips","startTime":855.91,"endTime":859.54,"body":"I think there's a big challenge"},{"speaker":"Gill Phillips","startTime":855.91,"endTime":859.54,"body":"for the NHS, not medicalising"},{"speaker":"Gill Phillips","startTime":859.54,"endTime":865.6,"body":"things such as poverty; getting"},{"speaker":"Gill Phillips","startTime":859.54,"endTime":865.6,"body":"behind the stories of people. If"},{"speaker":"Gill Phillips","startTime":865.6,"endTime":868.09,"body":"somebody is smoking, for example"},{"speaker":"Gill Phillips","startTime":865.6,"endTime":868.09,"body":"we found this through our"},{"speaker":"Gill Phillips","startTime":868.09,"endTime":871.45,"body":"maternity work, they know that"},{"speaker":"Gill Phillips","startTime":868.09,"endTime":871.45,"body":"smoking's bad for them and"},{"speaker":"Gill Phillips","startTime":871.45,"endTime":874.51,"body":"particularly in pregnancy, but"},{"speaker":"Gill Phillips","startTime":871.45,"endTime":874.51,"body":"telling them that isn't"},{"speaker":"Gill Phillips","startTime":874.51,"endTime":878.44,"body":"necessarily helpful. Somebody on"},{"speaker":"Gill Phillips","startTime":874.51,"endTime":878.44,"body":"the other hand, who takes an"},{"speaker":"Gill Phillips","startTime":878.44,"endTime":882.61,"body":"interest in their life, listens"},{"speaker":"Gill Phillips","startTime":878.44,"endTime":882.61,"body":"to their story, realises what's"},{"speaker":"Gill Phillips","startTime":882.61,"endTime":885.73,"body":"going on at home and how perhaps"},{"speaker":"Gill Phillips","startTime":882.61,"endTime":885.73,"body":"smoking is one of the few things"},{"speaker":"Gill Phillips","startTime":885.73,"endTime":888.73,"body":"that's actually making their"},{"speaker":"Gill Phillips","startTime":885.73,"endTime":888.73,"body":"life, you know, relieving the"},{"speaker":"Gill Phillips","startTime":888.73,"endTime":891.91,"body":"stress a little bit, and then"},{"speaker":"Gill Phillips","startTime":888.73,"endTime":891.91,"body":"looking at how they can help"},{"speaker":"Gill Phillips","startTime":891.91,"endTime":895.03,"body":"them as a person is far more"},{"speaker":"Gill Phillips","startTime":891.91,"endTime":895.03,"body":"useful."},{"speaker":"Gill Phillips","startTime":895.39,"endTime":899.17,"body":"Innovation. It's hard to do"},{"speaker":"Gill Phillips","startTime":895.39,"endTime":899.17,"body":"innovative stuff. I know this"},{"speaker":"Gill Phillips","startTime":899.17,"endTime":903.55,"body":"through Whose Shoes. It's such"},{"speaker":"Gill Phillips","startTime":899.17,"endTime":903.55,"body":"an uphill battle. One of my"},{"speaker":"Gill Phillips","startTime":903.55,"endTime":907.99,"body":"favourite cartoons is where two"},{"speaker":"Gill Phillips","startTime":903.55,"endTime":907.99,"body":"people are talking and one says"},{"speaker":"Gill Phillips","startTime":907.99,"endTime":911.71,"body":"\"this is a really innovative"},{"speaker":"Gill Phillips","startTime":907.99,"endTime":911.71,"body":"approach, but I'm afraid we"},{"speaker":"Gill Phillips","startTime":911.71,"endTime":915.79,"body":"can't consider it. It's never"},{"speaker":"Gill Phillips","startTime":911.71,"endTime":915.79,"body":"been done before\". So much"},{"speaker":"Gill Phillips","startTime":915.79,"endTime":918.28,"body":"innovation has happened"},{"speaker":"Gill Phillips","startTime":915.79,"endTime":918.28,"body":"spontaneously during the"},{"speaker":"Gill Phillips","startTime":918.28,"endTime":922.66,"body":"pandemic. Let's hang on to it"},{"speaker":"Gill Phillips","startTime":918.28,"endTime":922.66,"body":"and let's build it, rather than"},{"speaker":"Gill Phillips","startTime":922.66,"endTime":925.69,"body":"let the stranglehold of"},{"speaker":"Gill Phillips","startTime":922.66,"endTime":925.69,"body":"bureaucracy take over again."},{"speaker":"Gill Phillips","startTime":926.14,"endTime":929.53,"body":"I was thrilled to run a series"},{"speaker":"Gill Phillips","startTime":926.14,"endTime":929.53,"body":"of virtual Whose Shoes sessions"},{"speaker":"Gill Phillips","startTime":929.53,"endTime":933.4,"body":"during the pandemic. It just"},{"speaker":"Gill Phillips","startTime":929.53,"endTime":933.4,"body":"grew - it was very organic in"},{"speaker":"Gill Phillips","startTime":933.4,"endTime":937.63,"body":"terms of trying to share best"},{"speaker":"Gill Phillips","startTime":933.4,"endTime":937.63,"body":"practice. I think a big part of"},{"speaker":"Gill Phillips","startTime":937.63,"endTime":940.39,"body":"my work is sharing best"},{"speaker":"Gill Phillips","startTime":937.63,"endTime":940.39,"body":"practice. It's so much more"},{"speaker":"Gill Phillips","startTime":940.39,"endTime":944.44,"body":"positive to say, well, so and so"},{"speaker":"Gill Phillips","startTime":940.39,"endTime":944.44,"body":"is doing this and so and so is"},{"speaker":"Gill Phillips","startTime":944.44,"endTime":947.98,"body":"doing that rather than"},{"speaker":"Gill Phillips","startTime":944.44,"endTime":947.98,"body":"concentrate on what we can't do,"},{"speaker":"Gill Phillips","startTime":948.01,"endTime":951.88,"body":"and hopefully the momentum then"},{"speaker":"Gill Phillips","startTime":948.01,"endTime":951.88,"body":"builds that people feel that"},{"speaker":"Gill Phillips","startTime":951.88,"endTime":953.5,"body":"they can do things as well."},{"speaker":"Gill Phillips","startTime":954.22,"endTime":956.92,"body":"It's interesting now looking"},{"speaker":"Gill Phillips","startTime":954.22,"endTime":956.92,"body":"back at some of the things that"},{"speaker":"Gill Phillips","startTime":956.92,"endTime":961.12,"body":"we've done through the pandemic"},{"speaker":"Gill Phillips","startTime":956.92,"endTime":961.12,"body":"and some of the 'Building the"},{"speaker":"Gill Phillips","startTime":961.12,"endTime":964.84,"body":"future' poem, I use poems a lot"},{"speaker":"Gill Phillips","startTime":961.12,"endTime":964.84,"body":"in Whose Shoes so I'm hoping to"},{"speaker":"Gill Phillips","startTime":964.84,"endTime":969.01,"body":"include those in some of the"},{"speaker":"Gill Phillips","startTime":964.84,"endTime":969.01,"body":"podcasts as well. It felt quite"},{"speaker":"Gill Phillips","startTime":969.04,"endTime":972.34,"body":"optimistic you know this"},{"speaker":"Gill Phillips","startTime":969.04,"endTime":972.34,"body":"spontaneity that was growing"},{"speaker":"Gill Phillips","startTime":972.34,"endTime":975.37,"body":"with communities jumping in and"},{"speaker":"Gill Phillips","startTime":972.34,"endTime":975.37,"body":"doing what was necessary,"},{"speaker":"Gill Phillips","startTime":975.64,"endTime":980.68,"body":"clinicians working closely as"},{"speaker":"Gill Phillips","startTime":975.64,"endTime":980.68,"body":"teams. Our mantra that we've had"},{"speaker":"Gill Phillips","startTime":980.68,"endTime":984.73,"body":"for a long time - no hierarchy"},{"speaker":"Gill Phillips","startTime":980.68,"endTime":984.73,"body":"just people. And then wondering"},{"speaker":"Gill Phillips","startTime":984.73,"endTime":988.72,"body":"whether, as Professor Becky"},{"speaker":"Gill Phillips","startTime":984.73,"endTime":988.72,"body":"Malby says, the old system just"},{"speaker":"Gill Phillips","startTime":988.72,"endTime":992.5,"body":"bites back, and I was really"},{"speaker":"Gill Phillips","startTime":988.72,"endTime":992.5,"body":"impressed by the 10 leaps report"},{"speaker":"Gill Phillips","startTime":992.5,"endTime":996.7,"body":"that Professor Malby published"},{"speaker":"Gill Phillips","startTime":992.5,"endTime":996.7,"body":"early in the pandemic. 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At every"},{"speaker":"Gill Phillips","startTime":1010.11,"endTime":1015.12,"body":"Whose Shoes workshop, we see the"},{"speaker":"Gill Phillips","startTime":1015.12,"endTime":1018.12,"body":"lemon light bulbs as people"},{"speaker":"Gill Phillips","startTime":1015.12,"endTime":1018.12,"body":"realise that they too can"},{"speaker":"Gill Phillips","startTime":1018.12,"endTime":1021.6,"body":"actually make a difference. It's"},{"speaker":"Gill Phillips","startTime":1018.12,"endTime":1021.6,"body":"liberating and it leads to"},{"speaker":"Gill Phillips","startTime":1021.6,"endTime":1024.63,"body":"extraordinary things. This is"},{"speaker":"Gill Phillips","startTime":1021.6,"endTime":1024.63,"body":"where we say the magic happens."},{"speaker":"Gill Phillips","startTime":1025.29,"endTime":1028.44,"body":"Often they're just the small"},{"speaker":"Gill Phillips","startTime":1025.29,"endTime":1028.44,"body":"things but the small things add"},{"speaker":"Gill Phillips","startTime":1028.44,"endTime":1032.61,"body":"up and, in patient experience,"},{"speaker":"Gill Phillips","startTime":1028.44,"endTime":1032.61,"body":"very often the small things are"},{"speaker":"Gill Phillips","startTime":1032.61,"endTime":1035.76,"body":"the big things. I've been"},{"speaker":"Gill Phillips","startTime":1032.61,"endTime":1035.76,"body":"thrilled to see the 'What"},{"speaker":"Gill Phillips","startTime":1035.76,"endTime":1038.1,"body":"matters to you' campaign take"},{"speaker":"Gill Phillips","startTime":1035.76,"endTime":1038.1,"body":"off."},{"speaker":"Gill Phillips","startTime":1039.09,"endTime":1042.27,"body":"I think Whose Shoes is always"},{"speaker":"Gill Phillips","startTime":1039.09,"endTime":1042.27,"body":"focused on what matters to you,"},{"speaker":"Gill Phillips","startTime":1042.63,"endTime":1046.47,"body":"and I've had some fantastic"},{"speaker":"Gill Phillips","startTime":1042.63,"endTime":1046.47,"body":"mentors in this respect. I'd"},{"speaker":"Gill Phillips","startTime":1046.47,"endTime":1051.57,"body":"like to give a shout out to Dr"},{"speaker":"Gill Phillips","startTime":1046.47,"endTime":1051.57,"body":"Sam Majumdar in Scotland. Sam"},{"speaker":"Gill Phillips","startTime":1051.57,"endTime":1054.21,"body":"has been a bit of a mutual"},{"speaker":"Gill Phillips","startTime":1051.57,"endTime":1054.21,"body":"mentor to me and we've become"},{"speaker":"Gill Phillips","startTime":1054.21,"endTime":1058.71,"body":"great friends. Initially I was"},{"speaker":"Gill Phillips","startTime":1054.21,"endTime":1058.71,"body":"mentoring him around social"},{"speaker":"Gill Phillips","startTime":1058.71,"endTime":1062.67,"body":"media and, to be honest, he was"},{"speaker":"Gill Phillips","startTime":1058.71,"endTime":1062.67,"body":"mentoring me around life and"},{"speaker":"Gill Phillips","startTime":1062.67,"endTime":1067.56,"body":"building Whose Shoes, in terms"},{"speaker":"Gill Phillips","startTime":1062.67,"endTime":1067.56,"body":"of having the confidence to go"},{"speaker":"Gill Phillips","startTime":1067.56,"endTime":1071.82,"body":"where the energy goes and to"},{"speaker":"Gill Phillips","startTime":1067.56,"endTime":1071.82,"body":"believe. So much of what I do is"},{"speaker":"Gill Phillips","startTime":1071.82,"endTime":1075.03,"body":"about finding and working with"},{"speaker":"Gill Phillips","startTime":1071.82,"endTime":1075.03,"body":"the right people, and I guess"},{"speaker":"Gill Phillips","startTime":1075.03,"endTime":1078.81,"body":"this is where this amazing"},{"speaker":"Gill Phillips","startTime":1075.03,"endTime":1078.81,"body":"network has come from. And to"},{"speaker":"Gill Phillips","startTime":1078.81,"endTime":1082.71,"body":"have the, I don't know whether"},{"speaker":"Gill Phillips","startTime":1078.81,"endTime":1082.71,"body":"it's courage or belief really,"},{"speaker":"Gill Phillips","startTime":1082.71,"endTime":1086.91,"body":"to drop things if they're not"},{"speaker":"Gill Phillips","startTime":1082.71,"endTime":1086.91,"body":"going in the right direction and"},{"speaker":"Gill Phillips","startTime":1086.91,"endTime":1090.81,"body":"it's becoming I'm getting drawn"},{"speaker":"Gill Phillips","startTime":1086.91,"endTime":1090.81,"body":"into stuff. And to follow the"},{"speaker":"Gill Phillips","startTime":1090.81,"endTime":1096.78,"body":"people who are really energetic"},{"speaker":"Gill Phillips","startTime":1090.81,"endTime":1096.78,"body":"and vibrant, and will really you"},{"speaker":"Gill Phillips","startTime":1096.78,"endTime":1099.87,"body":"know if I work with them, it"},{"speaker":"Gill Phillips","startTime":1096.78,"endTime":1099.87,"body":"will lead to really positive"},{"speaker":"Gill Phillips","startTime":1099.87,"endTime":1100.62,"body":"change."},{"speaker":"Gill Phillips","startTime":1101.52,"endTime":1104.97,"body":"I want to give a voice here to"},{"speaker":"Gill Phillips","startTime":1101.52,"endTime":1104.97,"body":"people with lived experience, to"},{"speaker":"Gill Phillips","startTime":1104.97,"endTime":1108.81,"body":"family carers. I want people to"},{"speaker":"Gill Phillips","startTime":1104.97,"endTime":1108.81,"body":"hear their stories and to hear"},{"speaker":"Gill Phillips","startTime":1108.81,"endTime":1113.55,"body":"why it matters. One particularly"},{"speaker":"Gill Phillips","startTime":1108.81,"endTime":1113.55,"body":"illuminating perspective is"},{"speaker":"Gill Phillips","startTime":1113.55,"endTime":1117.06,"body":"people who have lived"},{"speaker":"Gill Phillips","startTime":1113.55,"endTime":1117.06,"body":"experience, who are also"},{"speaker":"Gill Phillips","startTime":1117.06,"endTime":1120.69,"body":"healthcare professionals, or"},{"speaker":"Gill Phillips","startTime":1117.06,"endTime":1120.69,"body":"indeed, if you turn it around"},{"speaker":"Gill Phillips","startTime":1120.69,"endTime":1124.53,"body":"healthcare professionals who are"},{"speaker":"Gill Phillips","startTime":1120.69,"endTime":1124.53,"body":"also patients. It seems they're"},{"speaker":"Gill Phillips","startTime":1124.53,"endTime":1127.29,"body":"generally far more listened to"},{"speaker":"Gill Phillips","startTime":1124.53,"endTime":1127.29,"body":"they introduce themselves as"},{"speaker":"Gill Phillips","startTime":1127.29,"endTime":1129.93,"body":"healthcare professionals, rather"},{"speaker":"Gill Phillips","startTime":1127.29,"endTime":1129.93,"body":"than people with lived"},{"speaker":"Gill Phillips","startTime":1129.93,"endTime":1133.86,"body":"experience where they can be"},{"speaker":"Gill Phillips","startTime":1129.93,"endTime":1133.86,"body":"patronised or dismissed as too"},{"speaker":"Gill Phillips","startTime":1133.86,"endTime":1138.81,"body":"emotional, or uninformed. Why is"},{"speaker":"Gill Phillips","startTime":1133.86,"endTime":1138.81,"body":"this, I'll be talking to people"},{"speaker":"Gill Phillips","startTime":1138.81,"endTime":1139.8,"body":"who can tell us more."},{"speaker":"Farzana Hussain","startTime":1141.06,"endTime":1144.18,"body":"In terms of any"},{"speaker":"Farzana Hussain","startTime":1141.06,"endTime":1144.18,"body":"advice that I've got for Amanda"},{"speaker":"Farzana Hussain","startTime":1144.18,"endTime":1147.81,"body":"Pritchard, who I'm now delighted"},{"speaker":"Farzana Hussain","startTime":1144.18,"endTime":1147.81,"body":"has been appointed as the new"},{"speaker":"Farzana Hussain","startTime":1147.93,"endTime":1151.8,"body":"chief executive of the NHS, I"},{"speaker":"Farzana Hussain","startTime":1147.93,"endTime":1151.8,"body":"think a key challenge for the"},{"speaker":"Farzana Hussain","startTime":1151.8,"endTime":1157.77,"body":"NHS is around wellness, and how"},{"speaker":"Farzana Hussain","startTime":1151.8,"endTime":1157.77,"body":"the NHS, given that obviously"},{"speaker":"Farzana Hussain","startTime":1157.77,"endTime":1162.78,"body":"it's got limited resources, can"},{"speaker":"Farzana Hussain","startTime":1157.77,"endTime":1162.78,"body":"be part of people's whole lives,"},{"speaker":"Farzana Hussain","startTime":1162.87,"endTime":1166.14,"body":"and not just when they're ill."},{"speaker":"Farzana Hussain","startTime":1162.87,"endTime":1166.14,"body":"So that understanding the"},{"speaker":"Farzana Hussain","startTime":1166.14,"endTime":1169.86,"body":"importance of good health, and"},{"speaker":"Farzana Hussain","startTime":1166.14,"endTime":1169.86,"body":"for us all to build healthy"},{"speaker":"Farzana Hussain","startTime":1169.89,"endTime":1174.03,"body":"habits into our lifestyles,"},{"speaker":"Farzana Hussain","startTime":1169.89,"endTime":1174.03,"body":"obviously that saves the NHS,"},{"speaker":"Farzana Hussain","startTime":1174.03,"endTime":1177.42,"body":"we've all heard about saving the"},{"speaker":"Farzana Hussain","startTime":1174.03,"endTime":1177.42,"body":"NHS during the pandemic, but I"},{"speaker":"Farzana Hussain","startTime":1177.42,"endTime":1181.11,"body":"don't think people have really"},{"speaker":"Farzana Hussain","startTime":1177.42,"endTime":1181.11,"body":"understood yet the need for all"},{"speaker":"Farzana Hussain","startTime":1181.11,"endTime":1183.54,"body":"of us to take personal"},{"speaker":"Farzana Hussain","startTime":1181.11,"endTime":1183.54,"body":"responsibility for our own"},{"speaker":"Farzana Hussain","startTime":1183.54,"endTime":1186.72,"body":"health. And obviously we'll all"},{"speaker":"Farzana Hussain","startTime":1183.54,"endTime":1186.72,"body":"get ill at some point, I mean I"},{"speaker":"Farzana Hussain","startTime":1186.72,"endTime":1190.86,"body":"myself have had cancer, but I"},{"speaker":"Farzana Hussain","startTime":1186.72,"endTime":1190.86,"body":"suppose what fascinates me is"},{"speaker":"Farzana Hussain","startTime":1190.86,"endTime":1194.04,"body":"the role of communities and"},{"speaker":"Farzana Hussain","startTime":1190.86,"endTime":1194.04,"body":"supporting all these different"},{"speaker":"Farzana Hussain","startTime":1194.04,"endTime":1197.79,"body":"organisations and volunteers who"},{"speaker":"Farzana Hussain","startTime":1194.04,"endTime":1197.79,"body":"have stepped forward during the"},{"speaker":"Farzana Hussain","startTime":1197.79,"endTime":1200.91,"body":"pandemic, to actually make a"},{"speaker":"Farzana Hussain","startTime":1197.79,"endTime":1200.91,"body":"difference and not just be"},{"speaker":"Farzana Hussain","startTime":1200.91,"endTime":1204.48,"body":"sidelined outside of the main"},{"speaker":"Farzana Hussain","startTime":1200.91,"endTime":1204.48,"body":"beast if you like."},{"speaker":"Gill Phillips","startTime":1204.87,"endTime":1207.27,"body":"I'd absolutely"},{"speaker":"Gill Phillips","startTime":1204.87,"endTime":1207.27,"body":"love the conversations to be"},{"speaker":"Gill Phillips","startTime":1207.33,"endTime":1212.37,"body":"organic, to discover lemon"},{"speaker":"Gill Phillips","startTime":1207.33,"endTime":1212.37,"body":"lightbulbs as we go along, and"},{"speaker":"Gill Phillips","startTime":1212.4,"endTime":1216.3,"body":"to link between the different"},{"speaker":"Gill Phillips","startTime":1212.4,"endTime":1216.3,"body":"episodes, perhaps to get"},{"speaker":"Gill Phillips","startTime":1216.63,"endTime":1219.69,"body":"participants to ask each other"},{"speaker":"Gill Phillips","startTime":1216.63,"endTime":1219.69,"body":"questions. I think there's a lot"},{"speaker":"Gill Phillips","startTime":1219.69,"endTime":1223.32,"body":"of scope to use the slightly"},{"speaker":"Gill Phillips","startTime":1219.69,"endTime":1223.32,"body":"quirky, unusual methods that"},{"speaker":"Gill Phillips","startTime":1223.32,"endTime":1227.07,"body":"we've used through our Whose"},{"speaker":"Gill Phillips","startTime":1223.32,"endTime":1227.07,"body":"Shoes approach, that being the"},{"speaker":"Gill Phillips","startTime":1227.07,"endTime":1230.1,"body":"combination of workshops and"},{"speaker":"Gill Phillips","startTime":1227.07,"endTime":1230.1,"body":"social media and the wider"},{"speaker":"Gill Phillips","startTime":1230.1,"endTime":1234.48,"body":"aspects, and to bring those into"},{"speaker":"Gill Phillips","startTime":1230.1,"endTime":1234.48,"body":"the podcast series and hopefully"},{"speaker":"Gill Phillips","startTime":1234.48,"endTime":1238.05,"body":"make it something that people"},{"speaker":"Gill Phillips","startTime":1234.48,"endTime":1238.05,"body":"will listen to on their way to"},{"speaker":"Gill Phillips","startTime":1238.05,"endTime":1243.21,"body":"work or kind of relaxing chatty,"},{"speaker":"Gill Phillips","startTime":1238.05,"endTime":1243.21,"body":"thought-provoking material"},{"speaker":"Gill Phillips","startTime":1243.57,"endTime":1244.74,"body":"conversations."},{"speaker":"Gill Phillips","startTime":1245.25,"endTime":1248.04,"body":"So who are we going to be"},{"speaker":"Gill Phillips","startTime":1245.25,"endTime":1248.04,"body":"talking to, well, we're going to"},{"speaker":"Gill Phillips","startTime":1248.04,"endTime":1252.51,"body":"be talking to volunteers and"},{"speaker":"Gill Phillips","startTime":1248.04,"endTime":1252.51,"body":"pioneers, people sharing hopes"},{"speaker":"Gill Phillips","startTime":1252.51,"endTime":1255.6,"body":"and fears, medical"},{"speaker":"Gill Phillips","startTime":1252.51,"endTime":1255.6,"body":"photographers, teachers and"},{"speaker":"Gill Phillips","startTime":1255.6,"endTime":1259.41,"body":"sonographers, a wide range of"},{"speaker":"Gill Phillips","startTime":1255.6,"endTime":1259.41,"body":"clinicians - midwives,"},{"speaker":"Gill Phillips","startTime":1259.41,"endTime":1263.13,"body":"obstetricians, surgeons and"},{"speaker":"Gill Phillips","startTime":1259.41,"endTime":1263.13,"body":"oncologists, professors, and"},{"speaker":"Gill Phillips","startTime":1263.13,"endTime":1268.53,"body":"biologists, community leaders,"},{"speaker":"Gill Phillips","startTime":1263.13,"endTime":1268.53,"body":"university readers, porters,"},{"speaker":"Gill Phillips","startTime":1268.68,"endTime":1272.61,"body":"receptionists, government"},{"speaker":"Gill Phillips","startTime":1268.68,"endTime":1272.61,"body":"officials, public health gurus,"},{"speaker":"Gill Phillips","startTime":1272.82,"endTime":1276.99,"body":"nurses and students, old people"},{"speaker":"Gill Phillips","startTime":1272.82,"endTime":1276.99,"body":"and young, researchers,"},{"speaker":"Gill Phillips","startTime":1276.99,"endTime":1281.82,"body":"policymakers, movers and shakers"},{"speaker":"Gill Phillips","startTime":1276.99,"endTime":1281.82,"body":"- I'd better get started. I've"},{"speaker":"Gill Phillips","startTime":1281.82,"endTime":1282.84,"body":"only just begun."},{"speaker":"Gill Phillips","startTime":1283.29,"endTime":1286.56,"body":"So as you've probably gathered I"},{"speaker":"Gill Phillips","startTime":1283.29,"endTime":1286.56,"body":"could go on but I'm hoping this"},{"speaker":"Gill Phillips","startTime":1286.56,"endTime":1289.77,"body":"podcast has given you an idea of"},{"speaker":"Gill Phillips","startTime":1286.56,"endTime":1289.77,"body":"the kind of issues that I'm"},{"speaker":"Gill Phillips","startTime":1289.77,"endTime":1292.77,"body":"interested in, and the type of"},{"speaker":"Gill Phillips","startTime":1289.77,"endTime":1292.77,"body":"people that I might be talking"},{"speaker":"Gill Phillips","startTime":1292.77,"endTime":1297.18,"body":"to. I don't pretend to have all"},{"speaker":"Gill Phillips","startTime":1292.77,"endTime":1297.18,"body":"the answers, obviously, but I do"},{"speaker":"Gill Phillips","startTime":1297.18,"endTime":1300.81,"body":"believe that collective wisdom"},{"speaker":"Gill Phillips","startTime":1297.18,"endTime":1300.81,"body":"is there, and that hopefully"},{"speaker":"Gill Phillips","startTime":1300.81,"endTime":1303.81,"body":"creating a space for more people"},{"speaker":"Gill Phillips","startTime":1300.81,"endTime":1303.81,"body":"to have a voice will be"},{"speaker":"Gill Phillips","startTime":1303.81,"endTime":1308.28,"body":"valuable. So, coming back to the"},{"speaker":"Gill Phillips","startTime":1303.81,"endTime":1308.28,"body":"original brief really, what"},{"speaker":"Gill Phillips","startTime":1308.31,"endTime":1313.02,"body":"messages have we got for Amanda"},{"speaker":"Gill Phillips","startTime":1308.31,"endTime":1313.02,"body":"Pritchard who's now the chief"},{"speaker":"Gill Phillips","startTime":1313.02,"endTime":1316.65,"body":"executive of the NHS. I was"},{"speaker":"Gill Phillips","startTime":1313.02,"endTime":1316.65,"body":"interested that her predecessor"},{"speaker":"Gill Phillips","startTime":1316.65,"endTime":1320.16,"body":"Simon Stevens said that"},{"speaker":"Gill Phillips","startTime":1316.65,"endTime":1320.16,"body":"listening deeply was his number"},{"speaker":"Gill Phillips","startTime":1320.16,"endTime":1321.24,"body":"one advice,"},{"speaker":"Gill Phillips","startTime":1321.48,"endTime":1325.47,"body":"I think you'll love the first"},{"speaker":"Gill Phillips","startTime":1321.48,"endTime":1325.47,"body":"podcast guest, Dr Farzana"},{"speaker":"Gill Phillips","startTime":1325.47,"endTime":1330.18,"body":"Hussain telling you about being"},{"speaker":"Gill Phillips","startTime":1325.47,"endTime":1330.18,"body":"curious and the conversation we"},{"speaker":"Gill Phillips","startTime":1330.18,"endTime":1333.63,"body":"had about her vaccination"},{"speaker":"Gill Phillips","startTime":1330.18,"endTime":1333.63,"body":"programme and how it was"},{"speaker":"Gill Phillips","startTime":1333.63,"endTime":1337.2,"body":"enhanced by actually getting"},{"speaker":"Gill Phillips","startTime":1333.63,"endTime":1337.2,"body":"into the shoes of her patients,"},{"speaker":"Gill Phillips","startTime":1337.47,"endTime":1339.93,"body":"finding out what it is that"},{"speaker":"Gill Phillips","startTime":1337.47,"endTime":1339.93,"body":"they're, they're frightened"},{"speaker":"Gill Phillips","startTime":1339.93,"endTime":1344.22,"body":"about, listening to people and"},{"speaker":"Gill Phillips","startTime":1339.93,"endTime":1344.22,"body":"what matters to them. And"},{"speaker":"Gill Phillips","startTime":1344.22,"endTime":1347.88,"body":"Farzana and I got talking about"},{"speaker":"Gill Phillips","startTime":1344.22,"endTime":1347.88,"body":"Amanda Pritchard, and I was"},{"speaker":"Gill Phillips","startTime":1347.88,"endTime":1351.99,"body":"thrilled to hear that Farzana"},{"speaker":"Gill Phillips","startTime":1347.88,"endTime":1351.99,"body":"has met her, so listen to the"},{"speaker":"Gill Phillips","startTime":1351.99,"endTime":1352.74,"body":"clip here."},{"speaker":"Farzana Hussain","startTime":1353.83,"endTime":1355.72,"body":"We were talking"},{"speaker":"Farzana Hussain","startTime":1353.83,"endTime":1355.72,"body":"before we came on were'nt we"},{"speaker":"Farzana Hussain","startTime":1355.72,"endTime":1360.16,"body":"about what would you say to the"},{"speaker":"Farzana Hussain","startTime":1355.72,"endTime":1360.16,"body":"new CEO of the NHS and of course"},{"speaker":"Farzana Hussain","startTime":1360.16,"endTime":1362.62,"body":"now we know it's Amanda"},{"speaker":"Farzana Hussain","startTime":1360.16,"endTime":1362.62,"body":"Pritchard and I had the"},{"speaker":"Farzana Hussain","startTime":1362.62,"endTime":1366.01,"body":"privilege of meeting her before"},{"speaker":"Farzana Hussain","startTime":1362.62,"endTime":1366.01,"body":"the pandemic. I was fortunate to"},{"speaker":"Farzana Hussain","startTime":1366.01,"endTime":1370.27,"body":"be invited to a roundtable event"},{"speaker":"Farzana Hussain","startTime":1366.01,"endTime":1370.27,"body":"on ICS and she was just so"},{"speaker":"Farzana Hussain","startTime":1370.27,"endTime":1373.12,"body":"lovely she was just so like I"},{"speaker":"Farzana Hussain","startTime":1370.27,"endTime":1373.12,"body":"went and said hello and she was"},{"speaker":"Farzana Hussain","startTime":1373.12,"endTime":1377.53,"body":"just so down to earth it just so"},{"speaker":"Farzana Hussain","startTime":1373.12,"endTime":1377.53,"body":"just normal and lovely so I"},{"speaker":"Farzana Hussain","startTime":1377.53,"endTime":1380.77,"body":"think we're very fortunate to"},{"speaker":"Farzana Hussain","startTime":1377.53,"endTime":1380.77,"body":"have her and obviously, the"},{"speaker":"Farzana Hussain","startTime":1380.77,"endTime":1383.77,"body":"first woman to run the NHS, it's"},{"speaker":"Farzana Hussain","startTime":1380.77,"endTime":1383.77,"body":"fantastic."},{"speaker":"Farzana Hussain","startTime":1384.31,"endTime":1388.12,"body":"But if we're really going to"},{"speaker":"Farzana Hussain","startTime":1384.31,"endTime":1388.12,"body":"think about the wellness agenda"},{"speaker":"Farzana Hussain","startTime":1388.12,"endTime":1393.01,"body":"now, we have to do exactly as"},{"speaker":"Farzana Hussain","startTime":1388.12,"endTime":1393.01,"body":"you say we need to think about"},{"speaker":"Farzana Hussain","startTime":1393.22,"endTime":1397.15,"body":"what can we put in and it"},{"speaker":"Farzana Hussain","startTime":1393.22,"endTime":1397.15,"body":"doesn't need to be NHS, but"},{"speaker":"Farzana Hussain","startTime":1397.15,"endTime":1402.1,"body":"those little interventions, I"},{"speaker":"Farzana Hussain","startTime":1397.15,"endTime":1402.1,"body":"think, will have huge gains. And"},{"speaker":"Farzana Hussain","startTime":1402.37,"endTime":1404.59,"body":"people around the country are"},{"speaker":"Farzana Hussain","startTime":1402.37,"endTime":1404.59,"body":"doing it you were talking"},{"speaker":"Farzana Hussain","startTime":1404.59,"endTime":1407.74,"body":"earlier about pockets of good"},{"speaker":"Farzana Hussain","startTime":1404.59,"endTime":1407.74,"body":"practice, you know, I know in"},{"speaker":"Farzana Hussain","startTime":1407.74,"endTime":1410.83,"body":"the northwest, you know, they've"},{"speaker":"Farzana Hussain","startTime":1407.74,"endTime":1410.83,"body":"had mental health cafes for a"},{"speaker":"Farzana Hussain","startTime":1410.83,"endTime":1414.49,"body":"number of years. And sometimes,"},{"speaker":"Farzana Hussain","startTime":1410.83,"endTime":1414.49,"body":"if somebody just has one that's"},{"speaker":"Farzana Hussain","startTime":1414.49,"endTime":1418.27,"body":"not a huge resource, but you"},{"speaker":"Farzana Hussain","startTime":1414.49,"endTime":1418.27,"body":"might be actually saving"},{"speaker":"Farzana Hussain","startTime":1418.27,"endTime":1421.9,"body":"somebody going into a"},{"speaker":"Farzana Hussain","startTime":1418.27,"endTime":1421.9,"body":"psychiatric hospital years down"},{"speaker":"Farzana Hussain","startTime":1421.9,"endTime":1425.2,"body":"the line, you know, you might"},{"speaker":"Farzana Hussain","startTime":1421.9,"endTime":1425.2,"body":"not be, but you might be."},{"speaker":"Farzana Hussain","startTime":1426.07,"endTime":1430.15,"body":"And I think we just need to"},{"speaker":"Farzana Hussain","startTime":1426.07,"endTime":1430.15,"body":"prioritise that as well because"},{"speaker":"Farzana Hussain","startTime":1430.15,"endTime":1433.21,"body":"I think these are quite quick"},{"speaker":"Farzana Hussain","startTime":1430.15,"endTime":1433.21,"body":"wins that aren't even"},{"speaker":"Farzana Hussain","startTime":1433.27,"endTime":1437.83,"body":"particularly expensive. I think"},{"speaker":"Farzana Hussain","startTime":1433.27,"endTime":1437.83,"body":"sometimes I understand when"},{"speaker":"Farzana Hussain","startTime":1437.83,"endTime":1440.98,"body":"you're on a tight budget as"},{"speaker":"Farzana Hussain","startTime":1437.83,"endTime":1440.98,"body":"obviously the NHS is, you"},{"speaker":"Farzana Hussain","startTime":1440.98,"endTime":1443.95,"body":"probably think about your"},{"speaker":"Farzana Hussain","startTime":1440.98,"endTime":1443.95,"body":"biggest spends but I wonder if"},{"speaker":"Farzana Hussain","startTime":1443.95,"endTime":1447.19,"body":"we should also be looking"},{"speaker":"Farzana Hussain","startTime":1443.95,"endTime":1447.19,"body":"overall and looking at the long"},{"speaker":"Farzana Hussain","startTime":1447.19,"endTime":1450.55,"body":"term thing of if we keep these"},{"speaker":"Farzana Hussain","startTime":1447.19,"endTime":1450.55,"body":"guys well, not only do we"},{"speaker":"Farzana Hussain","startTime":1450.55,"endTime":1452.65,"body":"increase their quality of life,"},{"speaker":"Farzana Hussain","startTime":1450.55,"endTime":1452.65,"body":"we'll probably save a lot of"},{"speaker":"Farzana Hussain","startTime":1452.65,"endTime":1453.46,"body":"money as well."},{"speaker":"Gill Phillips","startTime":1456.15,"endTime":1459.06,"body":"Lots to think"},{"speaker":"Gill Phillips","startTime":1456.15,"endTime":1459.06,"body":"about. I was reading a blog, I"},{"speaker":"Gill Phillips","startTime":1459.06,"endTime":1462.6,"body":"don't know if it's only come out"},{"speaker":"Gill Phillips","startTime":1459.06,"endTime":1462.6,"body":"today, but I read it today, Sam"},{"speaker":"Gill Phillips","startTime":1462.66,"endTime":1466.02,"body":"Allen has written a blog about"},{"speaker":"Gill Phillips","startTime":1462.66,"endTime":1466.02,"body":"the new chief executive and"},{"speaker":"Gill Phillips","startTime":1466.05,"endTime":1469.89,"body":"delighted that she's a woman,"},{"speaker":"Gill Phillips","startTime":1466.05,"endTime":1469.89,"body":"etc etc but that's only part of"},{"speaker":"Gill Phillips","startTime":1469.89,"endTime":1472.68,"body":"the story. And I was thinking"},{"speaker":"Gill Phillips","startTime":1469.89,"endTime":1472.68,"body":"you know I've set up this"},{"speaker":"Gill Phillips","startTime":1472.68,"endTime":1476.4,"body":"podcast series, specifically as"},{"speaker":"Gill Phillips","startTime":1472.68,"endTime":1476.4,"body":"a result of being named as a"},{"speaker":"Gill Phillips","startTime":1476.4,"endTime":1480.45,"body":"wild card, and the brief was"},{"speaker":"Gill Phillips","startTime":1476.4,"endTime":1480.45,"body":"basically people who'd have"},{"speaker":"Gill Phillips","startTime":1480.45,"endTime":1483.0,"body":"something to say to the new"},{"speaker":"Gill Phillips","startTime":1480.45,"endTime":1483.0,"body":"chief executive, I'm thinking,"},{"speaker":"Gill Phillips","startTime":1483.27,"endTime":1486.72,"body":"poor woman she's going to have"},{"speaker":"Gill Phillips","startTime":1483.27,"endTime":1486.72,"body":"her ears battered from every"},{"speaker":"Gill Phillips","startTime":1486.72,"endTime":1489.78,"body":"direction and whether she'll"},{"speaker":"Gill Phillips","startTime":1486.72,"endTime":1489.78,"body":"ever get a chance to listen to"},{"speaker":"Gill Phillips","startTime":1489.78,"endTime":1492.75,"body":"my podcast, but I think she'll"},{"speaker":"Gill Phillips","startTime":1489.78,"endTime":1492.75,"body":"gain something if she does. I"},{"speaker":"Gill Phillips","startTime":1492.75,"endTime":1496.08,"body":"think the three things mentioned"},{"speaker":"Gill Phillips","startTime":1492.75,"endTime":1496.08,"body":"in this article that she would"},{"speaker":"Gill Phillips","startTime":1496.08,"endTime":1500.31,"body":"need were - support, and time"},{"speaker":"Gill Phillips","startTime":1496.08,"endTime":1500.31,"body":"and resources, so we can all"},{"speaker":"Gill Phillips","startTime":1500.31,"endTime":1504.06,"body":"have all these fantastic ideas"},{"speaker":"Gill Phillips","startTime":1500.31,"endTime":1504.06,"body":"but she's only a human being as"},{"speaker":"Gill Phillips","startTime":1504.06,"endTime":1506.19,"body":"well and actually to run a"},{"speaker":"Gill Phillips","startTime":1504.06,"endTime":1506.19,"body":"service that's properly"},{"speaker":"Gill Phillips","startTime":1506.19,"endTime":1509.49,"body":"resourced and with the right"},{"speaker":"Gill Phillips","startTime":1506.19,"endTime":1509.49,"body":"priorities is key."},{"speaker":"Farzana Hussain","startTime":1509.9,"endTime":1512.39,"body":"Definitely,"},{"speaker":"Farzana Hussain","startTime":1509.9,"endTime":1512.39,"body":"support time and resources and"},{"speaker":"Farzana Hussain","startTime":1512.39,"endTime":1516.2,"body":"that time is always something we"},{"speaker":"Farzana Hussain","startTime":1512.39,"endTime":1516.2,"body":"feel very short of, and I think"},{"speaker":"Farzana Hussain","startTime":1516.2,"endTime":1519.17,"body":"it's up to each one of us in the"},{"speaker":"Farzana Hussain","startTime":1516.2,"endTime":1519.17,"body":"NHS to support her with that as"},{"speaker":"Farzana Hussain","startTime":1519.17,"endTime":1521.6,"body":"well, you know, with the"},{"speaker":"Farzana Hussain","startTime":1519.17,"endTime":1521.6,"body":"communication and the feedback,"},{"speaker":"Farzana Hussain","startTime":1521.87,"endTime":1527.12,"body":"and then I guess someone like me"},{"speaker":"Farzana Hussain","startTime":1521.87,"endTime":1527.12,"body":"who is a GP, seeing patients on"},{"speaker":"Farzana Hussain","startTime":1527.12,"endTime":1530.09,"body":"the front line is then to also"},{"speaker":"Farzana Hussain","startTime":1527.12,"endTime":1530.09,"body":"get that feedback from our"},{"speaker":"Farzana Hussain","startTime":1530.09,"endTime":1534.74,"body":"community so it's a chain, isn't"},{"speaker":"Farzana Hussain","startTime":1530.09,"endTime":1534.74,"body":"it, and because we do all need"},{"speaker":"Farzana Hussain","startTime":1534.74,"endTime":1538.97,"body":"to do this together. It isn't"},{"speaker":"Farzana Hussain","startTime":1534.74,"endTime":1538.97,"body":"like one person's issue, it's a"},{"speaker":"Farzana Hussain","startTime":1538.97,"endTime":1542.06,"body":"whole society issue, and I think"},{"speaker":"Farzana Hussain","startTime":1538.97,"endTime":1542.06,"body":"never more important now than"},{"speaker":"Farzana Hussain","startTime":1542.12,"endTime":1544.25,"body":"the period we're in, living in a"},{"speaker":"Farzana Hussain","startTime":1542.12,"endTime":1544.25,"body":"pandemic."},{"speaker":"Gill Phillips","startTime":1545.0,"endTime":1547.46,"body":"So that's another"},{"speaker":"Gill Phillips","startTime":1545.0,"endTime":1547.46,"body":"key message do things together,"},{"speaker":"Farzana Hussain","startTime":1545.06,"endTime":1546.95,"body":"Do things"},{"speaker":"Farzana Hussain","startTime":1545.06,"endTime":1546.95,"body":"together. Yeah, I'm really"},{"speaker":"Farzana Hussain","startTime":1548.03,"endTime":1551.27,"body":"njoying these lemon"},{"speaker":"Farzana Hussain","startTime":1548.03,"endTime":1551.27,"body":"lightbulb moments. Posi"},{"speaker":"Farzana Hussain","startTime":1551.27,"endTime":1554.72,"body":"ive relationships, do things"},{"speaker":"Farzana Hussain","startTime":1551.27,"endTime":1554.72,"body":"together, and certainly"},{"speaker":"Farzana Hussain","startTime":1554.72,"endTime":1557.66,"body":"hat feedback we get from our p"},{"speaker":"Farzana Hussain","startTime":1554.72,"endTime":1557.66,"body":"tients is pric"},{"speaker":"Gill Phillips","startTime":1564.89,"endTime":1567.83,"body":"I hope you have"},{"speaker":"Gill Phillips","startTime":1564.89,"endTime":1567.83,"body":"enjoyed this episode. If so,"},{"speaker":"Gill Phillips","startTime":1568.1,"endTime":1570.92,"body":"please subscribe now to hear"},{"speaker":"Gill Phillips","startTime":1568.1,"endTime":1570.92,"body":"more of these fascinating"},{"speaker":"Gill Phillips","startTime":1570.92,"endTime":1574.76,"body":"conversations on your favourite"},{"speaker":"Gill Phillips","startTime":1570.92,"endTime":1574.76,"body":"podcast platform, and please"},{"speaker":"Gill Phillips","startTime":1574.76,"endTime":1579.26,"body":"leave a review. I tweet as"},{"speaker":"Gill Phillips","startTime":1574.76,"endTime":1579.26,"body":"@WhoseShoes. Thank you for being"},{"speaker":"Gill Phillips","startTime":1579.26,"endTime":1582.92,"body":"on this journey with me and"},{"speaker":"Gill Phillips","startTime":1579.26,"endTime":1582.92,"body":"let's hope that together we can"},{"speaker":"Gill Phillips","startTime":1582.92,"endTime":1583.61,"body":"make a difference."}]}