{"version":"1.0.0","segments":[{"speaker":"Gill Phillips","startTime":0.0,"endTime":2.67,"body":"So today we have"},{"speaker":"Gill Phillips","startTime":0.0,"endTime":2.67,"body":"the huge privilege of walking in"},{"speaker":"Gill Phillips","startTime":2.67,"endTime":6.87,"body":"the shoes of my friend Joan Pons"},{"speaker":"Gill Phillips","startTime":2.67,"endTime":6.87,"body":"Laplana or should I say running"},{"speaker":"Gill Phillips","startTime":6.87,"endTime":11.46,"body":"in his shoes? Joan is one of the"},{"speaker":"Gill Phillips","startTime":6.87,"endTime":11.46,"body":"most interesting JFDI people I"},{"speaker":"Gill Phillips","startTime":11.46,"endTime":16.26,"body":"know. We all want to support the"},{"speaker":"Gill Phillips","startTime":11.46,"endTime":16.26,"body":"NHS, but Joan adds fun and"},{"speaker":"Gill Phillips","startTime":16.26,"endTime":20.01,"body":"creativity, so that we can all"},{"speaker":"Gill Phillips","startTime":16.26,"endTime":20.01,"body":"feel part of his adventures."},{"speaker":"Gill Phillips","startTime":20.49,"endTime":23.67,"body":"Joan's just run the London"},{"speaker":"Gill Phillips","startTime":20.49,"endTime":23.67,"body":"Marathon. I felt as if I was"},{"speaker":"Gill Phillips","startTime":23.67,"endTime":26.31,"body":"there, Joan, every step of the"},{"speaker":"Gill Phillips","startTime":23.67,"endTime":26.31,"body":"way. But obviously I wasn't!"},{"speaker":"Gill Phillips","startTime":26.31,"endTime":29.34,"body":"You were dressed as a pint of"},{"speaker":"Gill Phillips","startTime":26.31,"endTime":29.34,"body":"Guinness, raising money for"},{"speaker":"Gill Phillips","startTime":29.34,"endTime":34.2,"body":"nurses. Congratulations, Joan,"},{"speaker":"Gill Phillips","startTime":29.34,"endTime":34.2,"body":"you did it. You're indeed a"},{"speaker":"Gill Phillips","startTime":34.2,"endTime":37.83,"body":"fellow Wild Card. Thank you for"},{"speaker":"Gill Phillips","startTime":34.2,"endTime":37.83,"body":"joining me today, Joan and can"},{"speaker":"Gill Phillips","startTime":37.83,"endTime":40.86,"body":"you, tell us a bit more about"},{"speaker":"Gill Phillips","startTime":37.83,"endTime":40.86,"body":"yourself and what's important to"},{"speaker":"Gill Phillips","startTime":40.86,"endTime":41.13,"body":"you."},{"speaker":"Joan Pons Laplana","startTime":41.78,"endTime":45.68,"body":"A bit about"},{"speaker":"Joan Pons Laplana","startTime":41.78,"endTime":45.68,"body":"myself. Obviously, as you can"},{"speaker":"Joan Pons Laplana","startTime":45.68,"endTime":49.34,"body":"hear by this accent, this is not"},{"speaker":"Joan Pons Laplana","startTime":45.68,"endTime":49.34,"body":"a Yorkshire accent. I was born"},{"speaker":"Joan Pons Laplana","startTime":49.37,"endTime":56.39,"body":"in Barcelona, Spain a while ago"},{"speaker":"Joan Pons Laplana","startTime":49.37,"endTime":56.39,"body":"and, from the beginning, I was"},{"speaker":"Joan Pons Laplana","startTime":56.39,"endTime":61.13,"body":"very curious. I always used to"},{"speaker":"Joan Pons Laplana","startTime":56.39,"endTime":61.13,"body":"explore a lot of product like"},{"speaker":"Joan Pons Laplana","startTime":61.13,"endTime":65.75,"body":"Legos and everything and I was"},{"speaker":"Joan Pons Laplana","startTime":61.13,"endTime":65.75,"body":"growing up, then I also like to,"},{"speaker":"Joan Pons Laplana","startTime":66.59,"endTime":70.28,"body":"to make to make a difference to"},{"speaker":"Joan Pons Laplana","startTime":66.59,"endTime":70.28,"body":"to make things better. And"},{"speaker":"Joan Pons Laplana","startTime":70.52,"endTime":75.05,"body":"that's why I was inclined, I"},{"speaker":"Joan Pons Laplana","startTime":70.52,"endTime":75.05,"body":"used to love science, I used to"},{"speaker":"Joan Pons Laplana","startTime":75.05,"endTime":80.36,"body":"love nature and everything and,"},{"speaker":"Joan Pons Laplana","startTime":75.05,"endTime":80.36,"body":"and then I decided to, by chance"},{"speaker":"Joan Pons Laplana","startTime":80.81,"endTime":83.39,"body":"to became something connected"},{"speaker":"Joan Pons Laplana","startTime":80.81,"endTime":83.39,"body":"with health but I didn't know"},{"speaker":"Joan Pons Laplana","startTime":83.39,"endTime":87.35,"body":"exactly what, but nursing"},{"speaker":"Joan Pons Laplana","startTime":83.39,"endTime":87.35,"body":"basically chose me by pure"},{"speaker":"Joan Pons Laplana","startTime":87.35,"endTime":91.97,"body":"chance. And then I became"},{"speaker":"Joan Pons Laplana","startTime":87.35,"endTime":91.97,"body":"involved in nursing. And I did"},{"speaker":"Joan Pons Laplana","startTime":91.97,"endTime":95.63,"body":"love that action. Awesome. I'm"},{"speaker":"Joan Pons Laplana","startTime":91.97,"endTime":95.63,"body":"actually I don't like the same"},{"speaker":"Joan Pons Laplana","startTime":95.63,"endTime":102.11,"body":"things. Um, I found the place in"},{"speaker":"Joan Pons Laplana","startTime":95.63,"endTime":102.11,"body":"A\u0026E. And destiny again, brought"},{"speaker":"Joan Pons Laplana","startTime":102.11,"endTime":107.06,"body":"me to United Kingdom over 21"},{"speaker":"Joan Pons Laplana","startTime":102.11,"endTime":107.06,"body":"years ago. And really, since"},{"speaker":"Joan Pons Laplana","startTime":107.06,"endTime":109.61,"body":"then, I've been trying to make a"},{"speaker":"Joan Pons Laplana","startTime":107.06,"endTime":109.61,"body":"difference I've been trying to,"},{"speaker":"Joan Pons Laplana","startTime":110.24,"endTime":115.16,"body":"to turn also to become a rebel"},{"speaker":"Joan Pons Laplana","startTime":110.24,"endTime":115.16,"body":"and to turn the NHS upside down."},{"speaker":"Joan Pons Laplana","startTime":115.16,"endTime":118.88,"body":"Because I think the power, the"},{"speaker":"Joan Pons Laplana","startTime":115.16,"endTime":118.88,"body":"structure of the power is in the"},{"speaker":"Joan Pons Laplana","startTime":118.88,"endTime":122.21,"body":"wrong place, we should give more"},{"speaker":"Joan Pons Laplana","startTime":118.88,"endTime":122.21,"body":"power to the frontline, and to"},{"speaker":"Joan Pons Laplana","startTime":122.21,"endTime":124.76,"body":"the patient. And believe me, if"},{"speaker":"Joan Pons Laplana","startTime":122.21,"endTime":124.76,"body":"we do that, I think that"},{"speaker":"Joan Pons Laplana","startTime":124.82,"endTime":129.2,"body":"everything will be a lot"},{"speaker":"Joan Pons Laplana","startTime":124.82,"endTime":129.2,"body":"smoother. And we will get things"},{"speaker":"Joan Pons Laplana","startTime":129.2,"endTime":134.9,"body":"right a lot quicker, and a lot"},{"speaker":"Joan Pons Laplana","startTime":129.2,"endTime":134.9,"body":"cheaper. That's my philosophy."},{"speaker":"Joan Pons Laplana","startTime":135.2,"endTime":138.68,"body":"And since then I've been going"},{"speaker":"Joan Pons Laplana","startTime":135.2,"endTime":138.68,"body":"into this journey. And I've"},{"speaker":"Joan Pons Laplana","startTime":138.71,"endTime":143.75,"body":"been, I'm not anybody quite high"},{"speaker":"Joan Pons Laplana","startTime":138.71,"endTime":143.75,"body":"up in the NHS, but but social"},{"speaker":"Joan Pons Laplana","startTime":143.75,"endTime":146.57,"body":"media and other platforms have"},{"speaker":"Joan Pons Laplana","startTime":143.75,"endTime":146.57,"body":"given me an opportunity to be"},{"speaker":"Joan Pons Laplana","startTime":146.57,"endTime":150.47,"body":"more visible and to make nursing"},{"speaker":"Joan Pons Laplana","startTime":146.57,"endTime":150.47,"body":"more visible. And I took full"},{"speaker":"Joan Pons Laplana","startTime":150.5,"endTime":156.32,"body":"advantage of also showcasing the"},{"speaker":"Joan Pons Laplana","startTime":150.5,"endTime":156.32,"body":"NHS and the good things and"},{"speaker":"Joan Pons Laplana","startTime":156.35,"endTime":159.68,"body":"sometimes the bad things, but"},{"speaker":"Joan Pons Laplana","startTime":156.35,"endTime":159.68,"body":"trying always to  to bring some"},{"speaker":"Joan Pons Laplana","startTime":159.68,"endTime":164.33,"body":"positivity to trying to make it"},{"speaker":"Joan Pons Laplana","startTime":159.68,"endTime":164.33,"body":"better. And engaging. I love"},{"speaker":"Joan Pons Laplana","startTime":164.33,"endTime":168.17,"body":"engaging with people and"},{"speaker":"Joan Pons Laplana","startTime":164.33,"endTime":168.17,"body":"listening and stories. I learned"},{"speaker":"Joan Pons Laplana","startTime":168.5,"endTime":172.19,"body":"I'm quite good at storytelling,"},{"speaker":"Joan Pons Laplana","startTime":168.5,"endTime":172.19,"body":"and that's who I am."},{"speaker":"Gill Phillips","startTime":174.16,"endTime":177.97,"body":"So already, I"},{"speaker":"Gill Phillips","startTime":174.16,"endTime":177.97,"body":"think we're connecting in terms"},{"speaker":"Gill Phillips","startTime":177.97,"endTime":181.45,"body":"of you know, neither of us are"},{"speaker":"Gill Phillips","startTime":177.97,"endTime":181.45,"body":"in a position of positional"},{"speaker":"Gill Phillips","startTime":181.45,"endTime":185.23,"body":"power, but through social media"},{"speaker":"Gill Phillips","startTime":181.45,"endTime":185.23,"body":"and through the way that we kind"},{"speaker":"Gill Phillips","startTime":185.23,"endTime":187.69,"body":"of do things through"},{"speaker":"Gill Phillips","startTime":185.23,"endTime":187.69,"body":"storytelling and so on. That's"},{"speaker":"Gill Phillips","startTime":187.69,"endTime":192.37,"body":"what connects with people, isn't"},{"speaker":"Gill Phillips","startTime":187.69,"endTime":192.37,"body":"it? Yeah, I've just read your"},{"speaker":"Gill Phillips","startTime":192.37,"endTime":194.74,"body":"book, I think it's fantastic"},{"speaker":"Gill Phillips","startTime":192.37,"endTime":194.74,"body":"that you've actually managed to"},{"speaker":"Gill Phillips","startTime":194.74,"endTime":199.09,"body":"put your story into a book"},{"speaker":"Gill Phillips","startTime":194.74,"endTime":199.09,"body":"destiny and hope and I really"},{"speaker":"Gill Phillips","startTime":199.09,"endTime":202.15,"body":"recommend it to people, but it's"},{"speaker":"Gill Phillips","startTime":199.09,"endTime":202.15,"body":"full of little stories, isn't"},{"speaker":"Gill Phillips","startTime":202.15,"endTime":206.98,"body":"it? Stories of ups and downs and"},{"speaker":"Gill Phillips","startTime":202.15,"endTime":206.98,"body":"... tell us a bit more about"},{"speaker":"Gill Phillips","startTime":206.98,"endTime":207.34,"body":"that."},{"speaker":"Joan Pons Laplana","startTime":208.26,"endTime":210.63,"body":"Stories are"},{"speaker":"Joan Pons Laplana","startTime":208.26,"endTime":210.63,"body":"what connects with everybody"},{"speaker":"Joan Pons Laplana","startTime":210.63,"endTime":214.59,"body":"when we were born, everybody"},{"speaker":"Joan Pons Laplana","startTime":210.63,"endTime":214.59,"body":"loves to go to sleep with a good"},{"speaker":"Joan Pons Laplana","startTime":214.59,"endTime":218.91,"body":"story. And also the from"},{"speaker":"Joan Pons Laplana","startTime":214.59,"endTime":218.91,"body":"history, from the beginning."},{"speaker":"Joan Pons Laplana","startTime":219.09,"endTime":222.75,"body":"That's how the knowledge was"},{"speaker":"Joan Pons Laplana","startTime":219.09,"endTime":222.75,"body":"transmitted them from from town,"},{"speaker":"Joan Pons Laplana","startTime":222.75,"endTime":226.08,"body":"village to village they used to"},{"speaker":"Joan Pons Laplana","startTime":222.75,"endTime":226.08,"body":"come people telling the stories"},{"speaker":"Joan Pons Laplana","startTime":226.08,"endTime":231.33,"body":"and and things. And that's why"},{"speaker":"Joan Pons Laplana","startTime":226.08,"endTime":231.33,"body":"also the people learn more, the"},{"speaker":"Joan Pons Laplana","startTime":231.33,"endTime":235.26,"body":"people don't learn reading"},{"speaker":"Joan Pons Laplana","startTime":231.33,"endTime":235.26,"body":"PowerPoint presentations during"},{"speaker":"Joan Pons Laplana","startTime":235.26,"endTime":239.1,"body":"the day, they like the stories"},{"speaker":"Joan Pons Laplana","startTime":235.26,"endTime":239.1,"body":"the human side of that. And I"},{"speaker":"Joan Pons Laplana","startTime":239.1,"endTime":241.86,"body":"think that's very powerful to"},{"speaker":"Joan Pons Laplana","startTime":239.1,"endTime":241.86,"body":"find these connections. And"},{"speaker":"Joan Pons Laplana","startTime":241.86,"endTime":244.98,"body":"these stories I thought, what I"},{"speaker":"Joan Pons Laplana","startTime":241.86,"endTime":244.98,"body":"tried to do onto this book is,"},{"speaker":"Joan Pons Laplana","startTime":245.49,"endTime":250.17,"body":"it is a serious book about my"},{"speaker":"Joan Pons Laplana","startTime":245.49,"endTime":250.17,"body":"journey from from leaving"},{"speaker":"Joan Pons Laplana","startTime":250.17,"endTime":255.63,"body":"Barcelona and my ups and downs"},{"speaker":"Joan Pons Laplana","startTime":250.17,"endTime":255.63,"body":"in the NHS, but also try to give"},{"speaker":"Joan Pons Laplana","startTime":255.78,"endTime":259.11,"body":"tips of what I did wrong because"},{"speaker":"Joan Pons Laplana","startTime":255.78,"endTime":259.11,"body":"I did a lot of things wrong. So"},{"speaker":"Joan Pons Laplana","startTime":259.14,"endTime":262.56,"body":"what can we do people who tried"},{"speaker":"Joan Pons Laplana","startTime":259.14,"endTime":262.56,"body":"to make change and be a rebel,"},{"speaker":"Joan Pons Laplana","startTime":262.77,"endTime":266.46,"body":"do it on a safer way because I"},{"speaker":"Joan Pons Laplana","startTime":262.77,"endTime":266.46,"body":"was a bit of a kamikaze"},{"speaker":"Joan Pons Laplana","startTime":266.46,"endTime":270.51,"body":"sometimes. And I think also I"},{"speaker":"Joan Pons Laplana","startTime":266.46,"endTime":270.51,"body":"was one of the pioneers of using"},{"speaker":"Joan Pons Laplana","startTime":270.51,"endTime":274.65,"body":"social media and all that and I"},{"speaker":"Joan Pons Laplana","startTime":270.51,"endTime":274.65,"body":"just wanted to pass this"},{"speaker":"Joan Pons Laplana","startTime":274.65,"endTime":278.37,"body":"knowledge . But also, I wanted"},{"speaker":"Joan Pons Laplana","startTime":274.65,"endTime":278.37,"body":"to be honest, I want to open my"},{"speaker":"Joan Pons Laplana","startTime":278.37,"endTime":283.59,"body":"heart and to show that nursing"},{"speaker":"Joan Pons Laplana","startTime":278.37,"endTime":283.59,"body":"is a very beautiful profession,"},{"speaker":"Joan Pons Laplana","startTime":283.59,"endTime":289.23,"body":"but it comes also with a price."},{"speaker":"Joan Pons Laplana","startTime":283.59,"endTime":289.23,"body":"And emotionally. It can be very"},{"speaker":"Joan Pons Laplana","startTime":289.23,"endTime":294.96,"body":"hard too sometimes and basically"},{"speaker":"Joan Pons Laplana","startTime":289.23,"endTime":294.96,"body":"that is the story because then I"},{"speaker":"Joan Pons Laplana","startTime":294.96,"endTime":299.19,"body":"got involved in politics where I"},{"speaker":"Joan Pons Laplana","startTime":294.96,"endTime":299.19,"body":"talk about while trying to make"},{"speaker":"Joan Pons Laplana","startTime":299.19,"endTime":304.47,"body":"the NHS better and, but also is,"},{"speaker":"Joan Pons Laplana","startTime":299.19,"endTime":304.47,"body":"is to want to show that I have"},{"speaker":"Joan Pons Laplana","startTime":304.47,"endTime":310.8,"body":"no plan. I just walk my journey"},{"speaker":"Joan Pons Laplana","startTime":304.47,"endTime":310.8,"body":"and take every day as it comes."},{"speaker":"Joan Pons Laplana","startTime":310.83,"endTime":314.76,"body":"And I grab every opportunity"},{"speaker":"Joan Pons Laplana","startTime":310.83,"endTime":314.76,"body":"that comes to me with open arms."},{"speaker":"Joan Pons Laplana","startTime":314.76,"endTime":319.14,"body":"I, as I say, I'm very curious, I"},{"speaker":"Joan Pons Laplana","startTime":314.76,"endTime":319.14,"body":"like to explore. And I like to"},{"speaker":"Joan Pons Laplana","startTime":319.14,"endTime":322.29,"body":"see where it goes. I don't like"},{"speaker":"Joan Pons Laplana","startTime":319.14,"endTime":322.29,"body":"to plan too much in too much I"},{"speaker":"Joan Pons Laplana","startTime":322.29,"endTime":325.5,"body":"like to spontaneity and see"},{"speaker":"Joan Pons Laplana","startTime":322.29,"endTime":325.5,"body":"where it goes. Sometimes it goes"},{"speaker":"Joan Pons Laplana","startTime":325.5,"endTime":328.89,"body":"nowhere. A lot of times, they"},{"speaker":"Joan Pons Laplana","startTime":325.5,"endTime":328.89,"body":"can go somewhere like this"},{"speaker":"Joan Pons Laplana","startTime":328.89,"endTime":332.43,"body":"weekend I was in basically in"},{"speaker":"Joan Pons Laplana","startTime":328.89,"endTime":332.43,"body":"every major television with my"},{"speaker":"Joan Pons Laplana","startTime":332.43,"endTime":337.8,"body":"pint of beer. It's how it goes"},{"speaker":"Joan Pons Laplana","startTime":332.43,"endTime":337.8,"body":"and I love that uncertainty"},{"speaker":"Joan Pons Laplana","startTime":337.8,"endTime":342.09,"body":"sometimes that the you know that"},{"speaker":"Joan Pons Laplana","startTime":337.8,"endTime":342.09,"body":"you make your way as you walk"},{"speaker":"Joan Pons Laplana","startTime":342.09,"endTime":342.45,"body":"along."},{"speaker":"Gill Phillips","startTime":343.8,"endTime":346.14,"body":"So how did the"},{"speaker":"Gill Phillips","startTime":343.8,"endTime":346.14,"body":"pint of beer come around?"},{"speaker":"Joan Pons Laplana","startTime":346.99,"endTime":351.16,"body":"Well,"},{"speaker":"Joan Pons Laplana","startTime":346.99,"endTime":351.16,"body":"basically is obviously, as a"},{"speaker":"Joan Pons Laplana","startTime":351.16,"endTime":355.18,"body":"nurse, I did work on the front"},{"speaker":"Joan Pons Laplana","startTime":351.16,"endTime":355.18,"body":"line, I redeployed to the front"},{"speaker":"Joan Pons Laplana","startTime":355.18,"endTime":358.69,"body":"line and it was quite hard for"},{"speaker":"Joan Pons Laplana","startTime":355.18,"endTime":358.69,"body":"me mentally. And I started"},{"speaker":"Joan Pons Laplana","startTime":358.69,"endTime":361.81,"body":"running as part of the"},{"speaker":"Joan Pons Laplana","startTime":358.69,"endTime":361.81,"body":"treatment. My counsellor said"},{"speaker":"Joan Pons Laplana","startTime":361.81,"endTime":366.4,"body":"why don't you run because I try"},{"speaker":"Joan Pons Laplana","startTime":361.81,"endTime":366.4,"body":"other ways of, of expressing my"},{"speaker":"Joan Pons Laplana","startTime":366.4,"endTime":369.16,"body":"feelings and everything. And"},{"speaker":"Joan Pons Laplana","startTime":366.4,"endTime":369.16,"body":"that didn't work. And then I"},{"speaker":"Joan Pons Laplana","startTime":369.16,"endTime":373.42,"body":"started running. And then I got"},{"speaker":"Joan Pons Laplana","startTime":369.16,"endTime":373.42,"body":"the place in the London"},{"speaker":"Joan Pons Laplana","startTime":373.42,"endTime":376.84,"body":"Marathon. Pure lottery because I"},{"speaker":"Joan Pons Laplana","startTime":373.42,"endTime":376.84,"body":"applied other times and"},{"speaker":"Joan Pons Laplana","startTime":376.84,"endTime":381.46,"body":"everything, never got in. And I"},{"speaker":"Joan Pons Laplana","startTime":376.84,"endTime":381.46,"body":"wanted one of my bucket list is"},{"speaker":"Joan Pons Laplana","startTime":381.46,"endTime":385.48,"body":"to have a Guinness World Record."},{"speaker":"Joan Pons Laplana","startTime":381.46,"endTime":385.48,"body":"And but everything, I think it"},{"speaker":"Joan Pons Laplana","startTime":385.48,"endTime":388.99,"body":"was fate, everything coming to"},{"speaker":"Joan Pons Laplana","startTime":385.48,"endTime":388.99,"body":"one place, because also the"},{"speaker":"Joan Pons Laplana","startTime":389.02,"endTime":393.4,"body":"London marathon was moved to"},{"speaker":"Joan Pons Laplana","startTime":389.02,"endTime":393.4,"body":"October, October is a month that"},{"speaker":"Joan Pons Laplana","startTime":393.43,"endTime":398.14,"body":"I normally raise money for"},{"speaker":"Joan Pons Laplana","startTime":393.43,"endTime":398.14,"body":"Cavell Trust, who you know is"},{"speaker":"Joan Pons Laplana","startTime":398.17,"endTime":400.96,"body":"very close to my heart who help"},{"speaker":"Joan Pons Laplana","startTime":398.17,"endTime":400.96,"body":"nurses going through hardship"},{"speaker":"Joan Pons Laplana","startTime":401.29,"endTime":403.6,"body":"and everything come into place."},{"speaker":"Joan Pons Laplana","startTime":401.29,"endTime":403.6,"body":"And I say boy, I want to raise"},{"speaker":"Joan Pons Laplana","startTime":403.6,"endTime":406.45,"body":"also visibility from Cavell"},{"speaker":"Joan Pons Laplana","startTime":403.6,"endTime":406.45,"body":"Trust. But I also I want to"},{"speaker":"Joan Pons Laplana","startTime":406.45,"endTime":409.84,"body":"celebrate to celebrate the"},{"speaker":"Joan Pons Laplana","startTime":406.45,"endTime":409.84,"body":"fantastic work that all the"},{"speaker":"Joan Pons Laplana","startTime":409.84,"endTime":414.19,"body":"frontline have done. And what"},{"speaker":"Joan Pons Laplana","startTime":409.84,"endTime":414.19,"body":"can be more iconic to run as a"},{"speaker":"Joan Pons Laplana","startTime":414.25,"endTime":419.62,"body":"pint of beer to celebrate and"},{"speaker":"Joan Pons Laplana","startTime":414.25,"endTime":419.62,"body":"say cheers to everybody who can"},{"speaker":"Joan Pons Laplana","startTime":419.62,"endTime":423.4,"body":"see and raise a smile also. But"},{"speaker":"Joan Pons Laplana","startTime":419.62,"endTime":423.4,"body":"I wanted also to tell the story"},{"speaker":"Joan Pons Laplana","startTime":423.4,"endTime":426.7,"body":"behind and raise awareness of"},{"speaker":"Joan Pons Laplana","startTime":423.4,"endTime":426.7,"body":"mental health. And also, as I"},{"speaker":"Joan Pons Laplana","startTime":426.7,"endTime":430.27,"body":"say, increased visibility of"},{"speaker":"Joan Pons Laplana","startTime":426.7,"endTime":430.27,"body":"Cavell Trust. And if any nurse"},{"speaker":"Joan Pons Laplana","startTime":430.33,"endTime":435.28,"body":"or any frontline out there, show"},{"speaker":"Joan Pons Laplana","startTime":430.33,"endTime":435.28,"body":"me and then we'll get help. For"},{"speaker":"Joan Pons Laplana","startTime":435.28,"endTime":437.17,"body":"me that's that's mission"},{"speaker":"Joan Pons Laplana","startTime":435.28,"endTime":437.17,"body":"accomplished."},{"speaker":"Gill Phillips","startTime":437.84,"endTime":440.0,"body":"Yeah, I think I"},{"speaker":"Gill Phillips","startTime":437.84,"endTime":440.0,"body":"mean, honestly, Joan, it's"},{"speaker":"Gill Phillips","startTime":440.0,"endTime":443.96,"body":"really inspirational. In that I"},{"speaker":"Gill Phillips","startTime":440.0,"endTime":443.96,"body":"looked at the London Marathon, I"},{"speaker":"Gill Phillips","startTime":443.96,"endTime":446.9,"body":"got drawn into the whole thing."},{"speaker":"Gill Phillips","startTime":443.96,"endTime":446.9,"body":"I saw your interview at the"},{"speaker":"Gill Phillips","startTime":446.9,"endTime":451.88,"body":"beginning, you've got the"},{"speaker":"Gill Phillips","startTime":446.9,"endTime":451.88,"body":"combination of promotional,"},{"speaker":"Gill Phillips","startTime":451.88,"endTime":458.81,"body":"properly promotional, you've got"},{"speaker":"Gill Phillips","startTime":451.88,"endTime":458.81,"body":"Text 'CheersNurse to 70085'. And"},{"speaker":"Gill Phillips","startTime":458.84,"endTime":461.66,"body":"it's just such an easy thing to"},{"speaker":"Gill Phillips","startTime":458.84,"endTime":461.66,"body":"do. And if you're watching that,"},{"speaker":"Gill Phillips","startTime":461.66,"endTime":465.35,"body":"and you're drawn into the story,"},{"speaker":"Gill Phillips","startTime":461.66,"endTime":465.35,"body":"people are busy. And you know,"},{"speaker":"Gill Phillips","startTime":465.35,"endTime":468.86,"body":"you can think I can just do"},{"speaker":"Gill Phillips","startTime":465.35,"endTime":468.86,"body":"that. So you know, the GoFundMe"},{"speaker":"Gill Phillips","startTime":468.86,"endTime":471.71,"body":"or whichever kind of big"},{"speaker":"Gill Phillips","startTime":468.86,"endTime":471.71,"body":"fundraising campaign, people"},{"speaker":"Gill Phillips","startTime":471.71,"endTime":474.86,"body":"have to actually log on. And,"},{"speaker":"Gill Phillips","startTime":471.71,"endTime":474.86,"body":"you know, a different type of"},{"speaker":"Gill Phillips","startTime":474.86,"endTime":477.62,"body":"person, probably your more"},{"speaker":"Gill Phillips","startTime":474.86,"endTime":477.62,"body":"serious supporters, but"},{"speaker":"Gill Phillips","startTime":477.62,"endTime":480.98,"body":"everybody can just that cost of"},{"speaker":"Gill Phillips","startTime":477.62,"endTime":480.98,"body":"the pint of wasn't it just a"},{"speaker":"Gill Phillips","startTime":480.98,"endTime":483.26,"body":"pint of Guinness. So the"},{"speaker":"Gill Phillips","startTime":480.98,"endTime":483.26,"body":"Guinness Book of Records - it's"},{"speaker":"Gill Phillips","startTime":483.26,"endTime":487.22,"body":"clever, and it's engaging. And"},{"speaker":"Gill Phillips","startTime":483.26,"endTime":487.22,"body":"of all the telephone boxes, and"},{"speaker":"Gill Phillips","startTime":487.4,"endTime":490.34,"body":"the rhinos and elephants and the"},{"speaker":"Gill Phillips","startTime":487.4,"endTime":490.34,"body":"wonderful costumes and the"},{"speaker":"Gill Phillips","startTime":490.34,"endTime":493.79,"body":"wonderful charities. And the"},{"speaker":"Gill Phillips","startTime":490.34,"endTime":493.79,"body":"reality is you're competing with"},{"speaker":"Gill Phillips","startTime":493.82,"endTime":497.24,"body":"all these different charities."},{"speaker":"Gill Phillips","startTime":493.82,"endTime":497.24,"body":"So to come up with a truly"},{"speaker":"Gill Phillips","startTime":497.3,"endTime":500.93,"body":"compelling story that draws"},{"speaker":"Gill Phillips","startTime":497.3,"endTime":500.93,"body":"people in. And one thing I loved"},{"speaker":"Gill Phillips","startTime":500.93,"endTime":505.19,"body":"is, you know, the whole idea of"},{"speaker":"Gill Phillips","startTime":500.93,"endTime":505.19,"body":"like clapping for the NHS, it's"},{"speaker":"Gill Phillips","startTime":505.19,"endTime":509.09,"body":"fine. But like, if we really"},{"speaker":"Gill Phillips","startTime":505.19,"endTime":509.09,"body":"want to support the NHS, this is"},{"speaker":"Gill Phillips","startTime":509.09,"endTime":512.54,"body":"a really practical thing that"},{"speaker":"Gill Phillips","startTime":509.09,"endTime":512.54,"body":"people can do. And the power of"},{"speaker":"Gill Phillips","startTime":512.54,"endTime":513.98,"body":"social media to back that."},{"speaker":"Joan Pons Laplana","startTime":514.26,"endTime":517.74,"body":"Yeah, in a"},{"speaker":"Joan Pons Laplana","startTime":514.26,"endTime":517.74,"body":"way this is the thing that I"},{"speaker":"Joan Pons Laplana","startTime":517.74,"endTime":520.62,"body":"learned from my quality"},{"speaker":"Joan Pons Laplana","startTime":517.74,"endTime":520.62,"body":"improvements and a lot of things"},{"speaker":"Joan Pons Laplana","startTime":520.62,"endTime":524.4,"body":"that I've done. The key to"},{"speaker":"Joan Pons Laplana","startTime":520.62,"endTime":524.4,"body":"succeed, any project or any"},{"speaker":"Joan Pons Laplana","startTime":524.4,"endTime":528.33,"body":"campaign is simplify it and make"},{"speaker":"Joan Pons Laplana","startTime":524.4,"endTime":528.33,"body":"it fun. If you have these two"},{"speaker":"Joan Pons Laplana","startTime":528.36,"endTime":531.27,"body":"things together, the community"},{"speaker":"Joan Pons Laplana","startTime":528.36,"endTime":531.27,"body":"they will be more successful"},{"speaker":"Joan Pons Laplana","startTime":531.27,"endTime":534.57,"body":"because people are very busy in"},{"speaker":"Joan Pons Laplana","startTime":531.27,"endTime":534.57,"body":"their lives. People get"},{"speaker":"Joan Pons Laplana","startTime":534.57,"endTime":536.91,"body":"complicated, they are bombarded"},{"speaker":"Joan Pons Laplana","startTime":534.57,"endTime":536.91,"body":"by emails and everything. But"},{"speaker":"Joan Pons Laplana","startTime":536.91,"endTime":539.91,"body":"suddenly, if you see something"},{"speaker":"Joan Pons Laplana","startTime":536.91,"endTime":539.91,"body":"is fun, and also, it doesn't"},{"speaker":"Joan Pons Laplana","startTime":539.91,"endTime":543.66,"body":"take you more than one click or"},{"speaker":"Joan Pons Laplana","startTime":539.91,"endTime":543.66,"body":"don't need to have a Master's to"},{"speaker":"Joan Pons Laplana","startTime":543.66,"endTime":546.18,"body":"be able to do it. People will be"},{"speaker":"Joan Pons Laplana","startTime":543.66,"endTime":546.18,"body":"a lot more engaged and"},{"speaker":"Joan Pons Laplana","startTime":546.18,"endTime":548.82,"body":"everything. And I discovered"},{"speaker":"Joan Pons Laplana","startTime":546.18,"endTime":548.82,"body":"that when I was a quality"},{"speaker":"Joan Pons Laplana","startTime":548.94,"endTime":551.94,"body":"improvement nurse that I used to"},{"speaker":"Joan Pons Laplana","startTime":548.94,"endTime":551.94,"body":"go to the wards, and everybody"},{"speaker":"Joan Pons Laplana","startTime":551.94,"endTime":554.58,"body":"used to put me off and say, Oh,"},{"speaker":"Joan Pons Laplana","startTime":551.94,"endTime":554.58,"body":"I'm too busy. Now I have 25"},{"speaker":"Joan Pons Laplana","startTime":554.58,"endTime":557.97,"body":"tasks, and then I realise, but"},{"speaker":"Joan Pons Laplana","startTime":554.58,"endTime":557.97,"body":"if I make the project fun, and"},{"speaker":"Joan Pons Laplana","startTime":558.06,"endTime":561.18,"body":"instead of trying to teach them"},{"speaker":"Joan Pons Laplana","startTime":558.06,"endTime":561.18,"body":"during half an hour, if I do"},{"speaker":"Joan Pons Laplana","startTime":561.69,"endTime":565.2,"body":"that five minute sessions of"},{"speaker":"Joan Pons Laplana","startTime":561.69,"endTime":565.2,"body":"sepsis and everything, then I"},{"speaker":"Joan Pons Laplana","startTime":565.2,"endTime":568.95,"body":"then got their attention. And"},{"speaker":"Joan Pons Laplana","startTime":565.2,"endTime":568.95,"body":"people want to learn. I've"},{"speaker":"Joan Pons Laplana","startTime":568.95,"endTime":571.38,"body":"discovered is people want to"},{"speaker":"Joan Pons Laplana","startTime":568.95,"endTime":571.38,"body":"learn a lot. If they're having"},{"speaker":"Joan Pons Laplana","startTime":571.38,"endTime":574.59,"body":"fun, they will remember you"},{"speaker":"Joan Pons Laplana","startTime":571.38,"endTime":574.59,"body":"better and they will open the"},{"speaker":"Joan Pons Laplana","startTime":574.59,"endTime":577.92,"body":"door and then that's when you"},{"speaker":"Joan Pons Laplana","startTime":574.59,"endTime":577.92,"body":"can start engaging with them."},{"speaker":"Gill Phillips","startTime":578.54,"endTime":581.33,"body":"Yeah, and I've"},{"speaker":"Gill Phillips","startTime":578.54,"endTime":581.33,"body":"got a great story to tell you"},{"speaker":"Gill Phillips","startTime":581.33,"endTime":583.64,"body":"actually literally from this"},{"speaker":"Gill Phillips","startTime":581.33,"endTime":583.64,"body":"morning and I think you'll be"},{"speaker":"Gill Phillips","startTime":583.64,"endTime":587.42,"body":"really chuffed with this. So in"},{"speaker":"Gill Phillips","startTime":583.64,"endTime":587.42,"body":"terms of a future podcast guest,"},{"speaker":"Gill Phillips","startTime":587.42,"endTime":591.26,"body":"I've just been chatting with"},{"speaker":"Gill Phillips","startTime":587.42,"endTime":591.26,"body":"Jamie Waterall, Deputy Chief"},{"speaker":"Gill Phillips","startTime":591.26,"endTime":596.99,"body":"Nurse, really senior person but"},{"speaker":"Gill Phillips","startTime":591.26,"endTime":596.99,"body":"equally engaging, caring,"},{"speaker":"Gill Phillips","startTime":597.02,"endTime":601.01,"body":"compassionate, you know wants to"},{"speaker":"Gill Phillips","startTime":597.02,"endTime":601.01,"body":"reach out beyond the data. And"},{"speaker":"Gill Phillips","startTime":601.04,"endTime":604.31,"body":"draw people in. And I said, I"},{"speaker":"Gill Phillips","startTime":601.04,"endTime":604.31,"body":"was chatting to you later this"},{"speaker":"Gill Phillips","startTime":604.31,"endTime":608.0,"body":"morning. And he said, Oh, yes,"},{"speaker":"Gill Phillips","startTime":604.31,"endTime":608.0,"body":"he said, I remember. And he"},{"speaker":"Gill Phillips","startTime":608.03,"endTime":611.9,"body":"pretty much told me, and I've"},{"speaker":"Gill Phillips","startTime":608.03,"endTime":611.9,"body":"just read the book. So I've just"},{"speaker":"Gill Phillips","startTime":611.9,"endTime":615.38,"body":"read the proper version of how"},{"speaker":"Gill Phillips","startTime":611.9,"endTime":615.38,"body":"you first had a bit of a kind of"},{"speaker":"Gill Phillips","startTime":615.38,"endTime":619.91,"body":"epiphany moment I call it in"},{"speaker":"Gill Phillips","startTime":615.38,"endTime":619.91,"body":"terms of this is what nursing is"},{"speaker":"Gill Phillips","startTime":620.09,"endTime":624.5,"body":"in the ICU unit with the young"},{"speaker":"Gill Phillips","startTime":620.09,"endTime":624.5,"body":"man. So tell me that story."},{"speaker":"Gill Phillips","startTime":624.5,"endTime":627.74,"body":"Because obviously, that had"},{"speaker":"Gill Phillips","startTime":624.5,"endTime":627.74,"body":"stayed with Jamie from years"},{"speaker":"Gill Phillips","startTime":627.74,"endTime":630.8,"body":"ago. And that's proving what"},{"speaker":"Gill Phillips","startTime":627.74,"endTime":630.8,"body":"you've just said that people"},{"speaker":"Gill Phillips","startTime":630.8,"endTime":633.83,"body":"remember the stories and they"},{"speaker":"Gill Phillips","startTime":630.8,"endTime":633.83,"body":"therefore remember you and your"},{"speaker":"Gill Phillips","startTime":633.83,"endTime":634.4,"body":"message."},{"speaker":"Joan Pons Laplana","startTime":634.49,"endTime":636.74,"body":"And for me,"},{"speaker":"Joan Pons Laplana","startTime":634.49,"endTime":636.74,"body":"that was a very powerful moment,"},{"speaker":"Joan Pons Laplana","startTime":636.74,"endTime":640.55,"body":"obviously, I never, when I was"},{"speaker":"Joan Pons Laplana","startTime":636.74,"endTime":640.55,"body":"growing up, like a lot of"},{"speaker":"Joan Pons Laplana","startTime":640.55,"endTime":642.35,"body":"youngsters, I didn't know what I"},{"speaker":"Joan Pons Laplana","startTime":640.55,"endTime":642.35,"body":"wanted to do. I know what I"},{"speaker":"Joan Pons Laplana","startTime":642.35,"endTime":644.9,"body":"wanted to be somehow health"},{"speaker":"Joan Pons Laplana","startTime":642.35,"endTime":644.9,"body":"related. Then I became a nurse."},{"speaker":"Joan Pons Laplana","startTime":645.35,"endTime":650.63,"body":"And then I was a bit young, and"},{"speaker":"Joan Pons Laplana","startTime":645.35,"endTime":650.63,"body":"I used to love gadgets. And but"},{"speaker":"Joan Pons Laplana","startTime":650.63,"endTime":654.41,"body":"my focus, I went into A\u0026E, and"},{"speaker":"Joan Pons Laplana","startTime":650.63,"endTime":654.41,"body":"then I went to intensive care,"},{"speaker":"Joan Pons Laplana","startTime":654.41,"endTime":658.91,"body":"when I came to England, my focus"},{"speaker":"Joan Pons Laplana","startTime":654.41,"endTime":658.91,"body":"was more on the gadgets and it"},{"speaker":"Joan Pons Laplana","startTime":660.26,"endTime":662.66,"body":"for me was fascinating, you"},{"speaker":"Joan Pons Laplana","startTime":660.26,"endTime":662.66,"body":"know, and I'm playing with them"},{"speaker":"Joan Pons Laplana","startTime":662.66,"endTime":665.69,"body":"to see if I can make it better."},{"speaker":"Joan Pons Laplana","startTime":662.66,"endTime":665.69,"body":"The patient laying in the bed"},{"speaker":"Joan Pons Laplana","startTime":666.38,"endTime":671.78,"body":"was, was there, but I didn't pay"},{"speaker":"Joan Pons Laplana","startTime":666.38,"endTime":671.78,"body":"more attention. Until I"},{"speaker":"Joan Pons Laplana","startTime":671.78,"endTime":674.72,"body":"discovered a very powerful"},{"speaker":"Joan Pons Laplana","startTime":671.78,"endTime":674.72,"body":"moment with that patient who was"},{"speaker":"Joan Pons Laplana","startTime":674.72,"endTime":679.43,"body":"in a cubicle. And he asked me"},{"speaker":"Joan Pons Laplana","startTime":674.72,"endTime":679.43,"body":"to, to see if he could see"},{"speaker":"Joan Pons Laplana","startTime":679.52,"endTime":682.97,"body":"through the window. And when"},{"speaker":"Joan Pons Laplana","startTime":679.52,"endTime":682.97,"body":"somebody gave me a challenge."},{"speaker":"Joan Pons Laplana","startTime":683.78,"endTime":688.61,"body":"I'm not the kind of person who"},{"speaker":"Joan Pons Laplana","startTime":683.78,"endTime":688.61,"body":"normally goes away and says, No,"},{"speaker":"Joan Pons Laplana","startTime":688.61,"endTime":691.37,"body":"I cannot do it, I always look to"},{"speaker":"Joan Pons Laplana","startTime":688.61,"endTime":691.37,"body":"see if there is any way I can do"},{"speaker":"Joan Pons Laplana","startTime":691.37,"endTime":695.75,"body":"it. And that goes in my mind."},{"speaker":"Joan Pons Laplana","startTime":691.37,"endTime":695.75,"body":"And then that challenge, that"},{"speaker":"Joan Pons Laplana","startTime":695.75,"endTime":700.52,"body":"vision that he was connected to"},{"speaker":"Joan Pons Laplana","startTime":695.75,"endTime":700.52,"body":"a lot of tubes and drains and"},{"speaker":"Joan Pons Laplana","startTime":700.52,"endTime":706.73,"body":"everything they gave me because"},{"speaker":"Joan Pons Laplana","startTime":700.52,"endTime":706.73,"body":"he wanted to experience to see"},{"speaker":"Joan Pons Laplana","startTime":706.79,"endTime":710.99,"body":"outside, because he had been in"},{"speaker":"Joan Pons Laplana","startTime":706.79,"endTime":710.99,"body":"intensive care for quite a few"},{"speaker":"Joan Pons Laplana","startTime":710.99,"endTime":714.8,"body":"months. And he was depressed and"},{"speaker":"Joan Pons Laplana","startTime":710.99,"endTime":714.8,"body":"he was not going anywhere. And"},{"speaker":"Joan Pons Laplana","startTime":714.8,"endTime":718.22,"body":"then I did it, it took me nearly"},{"speaker":"Joan Pons Laplana","startTime":714.8,"endTime":718.22,"body":"three hours to move out the"},{"speaker":"Joan Pons Laplana","startTime":718.22,"endTime":721.31,"body":"equipment and everything. But I"},{"speaker":"Joan Pons Laplana","startTime":718.22,"endTime":721.31,"body":"did in secret, I closed all the"},{"speaker":"Joan Pons Laplana","startTime":721.31,"endTime":723.17,"body":"doors, I closed all the windows"},{"speaker":"Joan Pons Laplana","startTime":721.31,"endTime":723.17,"body":"and everything because I didn't"},{"speaker":"Joan Pons Laplana","startTime":723.17,"endTime":725.9,"body":"want to ask anybody because I"},{"speaker":"Joan Pons Laplana","startTime":723.17,"endTime":725.9,"body":"knew the answer was going to be"},{"speaker":"Joan Pons Laplana","startTime":725.9,"endTime":730.1,"body":"no, because I was gonna break a"},{"speaker":"Joan Pons Laplana","startTime":725.9,"endTime":730.1,"body":"lot of health and safety rules."},{"speaker":"Joan Pons Laplana","startTime":730.43,"endTime":733.61,"body":"But I thought ... I always say,"},{"speaker":"Joan Pons Laplana","startTime":730.43,"endTime":733.61,"body":"Well, if that's the right thing"},{"speaker":"Joan Pons Laplana","startTime":733.61,"endTime":736.13,"body":"for the patient, let's do it. If"},{"speaker":"Joan Pons Laplana","startTime":733.61,"endTime":736.13,"body":"you break health and safety"},{"speaker":"Joan Pons Laplana","startTime":736.13,"endTime":738.83,"body":"rules, if I can justify it, I"},{"speaker":"Joan Pons Laplana","startTime":736.13,"endTime":738.83,"body":"will do it, because that's the"},{"speaker":"Joan Pons Laplana","startTime":738.83,"endTime":742.49,"body":"kind of thing that I will do."},{"speaker":"Joan Pons Laplana","startTime":738.83,"endTime":742.49,"body":"Because unless you break rules,"},{"speaker":"Joan Pons Laplana","startTime":742.61,"endTime":746.51,"body":"you will never, you never go"},{"speaker":"Joan Pons Laplana","startTime":742.61,"endTime":746.51,"body":"anywhere.  History is full of"},{"speaker":"Joan Pons Laplana","startTime":746.51,"endTime":749.42,"body":"people breaking rules. And now"},{"speaker":"Joan Pons Laplana","startTime":746.51,"endTime":749.42,"body":"we have a lot of rights, woman"},{"speaker":"Joan Pons Laplana","startTime":749.42,"endTime":752.03,"body":"rights, and, you know, and and"},{"speaker":"Joan Pons Laplana","startTime":749.42,"endTime":752.03,"body":"all these other rights, that"},{"speaker":"Joan Pons Laplana","startTime":752.03,"endTime":755.57,"body":"otherwise, we will still be in"},{"speaker":"Joan Pons Laplana","startTime":752.03,"endTime":755.57,"body":"the Middle Ages. The moment that"},{"speaker":"Joan Pons Laplana","startTime":755.57,"endTime":760.73,"body":"I put him in the window, I leave"},{"speaker":"Joan Pons Laplana","startTime":755.57,"endTime":760.73,"body":"his bed, and he looked outside,"},{"speaker":"Joan Pons Laplana","startTime":760.97,"endTime":766.19,"body":"I sat with him, that moment is,"},{"speaker":"Joan Pons Laplana","startTime":760.97,"endTime":766.19,"body":"I still now have goosebumps, all"},{"speaker":"Joan Pons Laplana","startTime":766.19,"endTime":772.88,"body":"my skin, I have goosebumps. That"},{"speaker":"Joan Pons Laplana","startTime":766.19,"endTime":772.88,"body":"moment, I realise that the most"},{"speaker":"Joan Pons Laplana","startTime":772.88,"endTime":775.79,"body":"powerful thing you can do is to"},{"speaker":"Joan Pons Laplana","startTime":772.88,"endTime":775.79,"body":"make a difference to somebody"},{"speaker":"Joan Pons Laplana","startTime":776.15,"endTime":782.33,"body":"and to and to, to realise that I"},{"speaker":"Joan Pons Laplana","startTime":776.15,"endTime":782.33,"body":"did that, that with my effort"},{"speaker":"Joan Pons Laplana","startTime":782.33,"endTime":786.95,"body":"and everything I have, I made"},{"speaker":"Joan Pons Laplana","startTime":782.33,"endTime":786.95,"body":"somebody else happier, I"},{"speaker":"Joan Pons Laplana","startTime":786.95,"endTime":789.38,"body":"transformed the life of that"},{"speaker":"Joan Pons Laplana","startTime":786.95,"endTime":789.38,"body":"patient, but also that patient"},{"speaker":"Joan Pons Laplana","startTime":789.38,"endTime":793.67,"body":"transformed my life. Because"},{"speaker":"Joan Pons Laplana","startTime":789.38,"endTime":793.67,"body":"that patient that was on that"},{"speaker":"Joan Pons Laplana","startTime":793.67,"endTime":798.47,"body":"unit, not going anywhere surely"},{"speaker":"Joan Pons Laplana","startTime":793.67,"endTime":798.47,"body":"got better. And we didn't alter"},{"speaker":"Joan Pons Laplana","startTime":798.47,"endTime":800.69,"body":"the treatment we did, the only"},{"speaker":"Joan Pons Laplana","startTime":798.47,"endTime":800.69,"body":"thing that changed is that I put"},{"speaker":"Joan Pons Laplana","startTime":800.69,"endTime":803.51,"body":"him in front of the window. And"},{"speaker":"Joan Pons Laplana","startTime":800.69,"endTime":803.51,"body":"the doctor said, I don't know"},{"speaker":"Joan Pons Laplana","startTime":803.51,"endTime":806.27,"body":"what happened, everything I say"},{"speaker":"Joan Pons Laplana","startTime":803.51,"endTime":806.27,"body":"I know what happened, I put him"},{"speaker":"Joan Pons Laplana","startTime":806.27,"endTime":809.12,"body":"but I couldn't tell it because"},{"speaker":"Joan Pons Laplana","startTime":806.27,"endTime":809.12,"body":"obviously I did it in secret."},{"speaker":"Joan Pons Laplana","startTime":810.17,"endTime":815.36,"body":"And then then when I say what I"},{"speaker":"Joan Pons Laplana","startTime":810.17,"endTime":815.36,"body":"did, and I was called by the"},{"speaker":"Joan Pons Laplana","startTime":815.36,"endTime":819.98,"body":"matron, I the matron, told me ,"},{"speaker":"Joan Pons Laplana","startTime":815.36,"endTime":819.98,"body":"\"Joan, you know, you cannot do"},{"speaker":"Joan Pons Laplana","startTime":819.98,"endTime":826.01,"body":"that. That's not safe and"},{"speaker":"Joan Pons Laplana","startTime":819.98,"endTime":826.01,"body":"everything\". But I say, I gave"},{"speaker":"Joan Pons Laplana","startTime":826.01,"endTime":829.58,"body":"that patient something that was"},{"speaker":"Joan Pons Laplana","startTime":826.01,"endTime":829.58,"body":"missing. I give that patient"},{"speaker":"Joan Pons Laplana","startTime":829.58,"endTime":833.96,"body":"hope. And that hope is more"},{"speaker":"Joan Pons Laplana","startTime":829.58,"endTime":833.96,"body":"powerful that any medicine, that"},{"speaker":"Joan Pons Laplana","startTime":833.96,"endTime":837.38,"body":"patient visualised himself"},{"speaker":"Joan Pons Laplana","startTime":833.96,"endTime":837.38,"body":"outside and that moment decided"},{"speaker":"Joan Pons Laplana","startTime":837.5,"endTime":841.13,"body":"that he wanted to be outside and"},{"speaker":"Joan Pons Laplana","startTime":837.5,"endTime":841.13,"body":"in less than a week, he went"},{"speaker":"Joan Pons Laplana","startTime":841.13,"endTime":844.52,"body":"from intensive care to HDU and"},{"speaker":"Joan Pons Laplana","startTime":841.13,"endTime":844.52,"body":"then to the to the ward, I never"},{"speaker":"Joan Pons Laplana","startTime":844.52,"endTime":848.45,"body":"see the patient again. But also"},{"speaker":"Joan Pons Laplana","startTime":844.52,"endTime":848.45,"body":"what that patient did is"},{"speaker":"Joan Pons Laplana","startTime":848.45,"endTime":851.18,"body":"transformed my life because I"},{"speaker":"Joan Pons Laplana","startTime":848.45,"endTime":851.18,"body":"discovered what I wanted to do"},{"speaker":"Joan Pons Laplana","startTime":851.18,"endTime":853.94,"body":"for the rest of my life, I"},{"speaker":"Joan Pons Laplana","startTime":851.18,"endTime":853.94,"body":"wanted to try to have the same"},{"speaker":"Joan Pons Laplana","startTime":853.94,"endTime":858.02,"body":"feeling that feeling that if you"},{"speaker":"Joan Pons Laplana","startTime":853.94,"endTime":858.02,"body":"can make a difference to"},{"speaker":"Joan Pons Laplana","startTime":858.02,"endTime":861.11,"body":"somebody, it is the most"},{"speaker":"Joan Pons Laplana","startTime":858.02,"endTime":861.11,"body":"powerful thing in the world."},{"speaker":"Joan Pons Laplana","startTime":861.23,"endTime":865.19,"body":"Unfortunately, sometimes there's"},{"speaker":"Joan Pons Laplana","startTime":861.23,"endTime":865.19,"body":"a lot of barriers to be able to"},{"speaker":"Joan Pons Laplana","startTime":865.19,"endTime":869.03,"body":"do that. And like any"},{"speaker":"Joan Pons Laplana","startTime":865.19,"endTime":869.03,"body":"organisation, NHS sometimes is"},{"speaker":"Joan Pons Laplana","startTime":869.03,"endTime":872.42,"body":"quite strict. It's getting"},{"speaker":"Joan Pons Laplana","startTime":869.03,"endTime":872.42,"body":"better and everything is because"},{"speaker":"Joan Pons Laplana","startTime":872.42,"endTime":877.34,"body":"we have a lot of rebels now and"},{"speaker":"Joan Pons Laplana","startTime":872.42,"endTime":877.34,"body":"and we try to take over but at"},{"speaker":"Joan Pons Laplana","startTime":877.34,"endTime":881.27,"body":"that point it was 20 years ago."},{"speaker":"Joan Pons Laplana","startTime":877.34,"endTime":881.27,"body":"It was quite unheard of that"},{"speaker":"Joan Pons Laplana","startTime":881.27,"endTime":888.08,"body":"somebody like me, try to break"},{"speaker":"Joan Pons Laplana","startTime":881.27,"endTime":888.08,"body":"the rules and isobey the command"},{"speaker":"Joan Pons Laplana","startTime":888.08,"endTime":893.27,"body":"chain from top to below. But the"},{"speaker":"Joan Pons Laplana","startTime":888.08,"endTime":893.27,"body":"problem is, the matron asked me,"},{"speaker":"Joan Pons Laplana","startTime":893.36,"endTime":896.84,"body":"\"Joan, don't do it again\". And I"},{"speaker":"Joan Pons Laplana","startTime":893.36,"endTime":896.84,"body":"told her,  I'm always very"},{"speaker":"Joan Pons Laplana","startTime":896.84,"endTime":899.48,"body":"honest so sorry, I cannot"},{"speaker":"Joan Pons Laplana","startTime":896.84,"endTime":899.48,"body":"guarantee that. But what do you"},{"speaker":"Joan Pons Laplana","startTime":899.48,"endTime":904.22,"body":"mean? Because if that means the"},{"speaker":"Joan Pons Laplana","startTime":899.48,"endTime":904.22,"body":"patient will get better, I will"},{"speaker":"Joan Pons Laplana","startTime":904.22,"endTime":908.18,"body":"break any health and safety"},{"speaker":"Joan Pons Laplana","startTime":904.22,"endTime":908.18,"body":"rules, any other protocols, if"},{"speaker":"Joan Pons Laplana","startTime":908.18,"endTime":911.45,"body":"that means that is the best for"},{"speaker":"Joan Pons Laplana","startTime":908.18,"endTime":911.45,"body":"the patient. So if you do that,"},{"speaker":"Joan Pons Laplana","startTime":911.45,"endTime":917.48,"body":"Joan, I will discipline you. So"},{"speaker":"Joan Pons Laplana","startTime":911.45,"endTime":917.48,"body":"be it.. And, a few years later,"},{"speaker":"Joan Pons Laplana","startTime":917.51,"endTime":921.32,"body":"when I moved to A\u0026E, my"},{"speaker":"Joan Pons Laplana","startTime":917.51,"endTime":921.32,"body":"philosophy carried on, I have a"},{"speaker":"Joan Pons Laplana","startTime":921.32,"endTime":925.67,"body":"strong belief that always"},{"speaker":"Joan Pons Laplana","startTime":921.32,"endTime":925.67,"body":"patients should be first. I got"},{"speaker":"Joan Pons Laplana","startTime":925.67,"endTime":931.19,"body":"sacked, because I disobeyed some"},{"speaker":"Joan Pons Laplana","startTime":925.67,"endTime":931.19,"body":"of my managers. But I will do it"},{"speaker":"Joan Pons Laplana","startTime":931.19,"endTime":935.06,"body":"again and again and again. I'd"},{"speaker":"Joan Pons Laplana","startTime":931.19,"endTime":935.06,"body":"rather get in trouble for doing"},{"speaker":"Joan Pons Laplana","startTime":935.06,"endTime":939.8,"body":"the best for my patient than not"},{"speaker":"Joan Pons Laplana","startTime":935.06,"endTime":939.8,"body":"following protocols and rules"},{"speaker":"Joan Pons Laplana","startTime":940.01,"endTime":945.17,"body":"that are not in the best"},{"speaker":"Joan Pons Laplana","startTime":940.01,"endTime":945.17,"body":"interests of people."},{"speaker":"Gill Phillips","startTime":946.5,"endTime":949.35,"body":"So that literally"},{"speaker":"Gill Phillips","startTime":946.5,"endTime":949.35,"body":"gave me goosebumps as you were"},{"speaker":"Gill Phillips","startTime":949.35,"endTime":954.75,"body":"describing how hope, that word"},{"speaker":"Gill Phillips","startTime":949.35,"endTime":954.75,"body":"hope. And we all need hope in"},{"speaker":"Gill Phillips","startTime":954.75,"endTime":957.57,"body":"our lives don't we - without"},{"speaker":"Gill Phillips","startTime":954.75,"endTime":957.57,"body":"that there is nothing. And the"},{"speaker":"Gill Phillips","startTime":957.57,"endTime":960.21,"body":"other thing that is obvious,"},{"speaker":"Gill Phillips","startTime":957.57,"endTime":960.21,"body":"really, when I think about it,"},{"speaker":"Gill Phillips","startTime":960.21,"endTime":962.1,"body":"but you just made me think about"},{"speaker":"Gill Phillips","startTime":960.21,"endTime":962.1,"body":"it, as you were telling that"},{"speaker":"Gill Phillips","startTime":962.1,"endTime":967.14,"body":"story is our mutual friends. So"},{"speaker":"Gill Phillips","startTime":962.1,"endTime":967.14,"body":"'Jenny the M', she climbed the"},{"speaker":"Gill Phillips","startTime":967.14,"endTime":971.28,"body":"ladder, to write 'skin to skin'"},{"speaker":"Gill Phillips","startTime":967.14,"endTime":971.28,"body":"across the theatre wall because"},{"speaker":"Gill Phillips","startTime":971.28,"endTime":974.37,"body":"people weren't listening, and"},{"speaker":"Gill Phillips","startTime":971.28,"endTime":974.37,"body":"she knew she was gonna get into"},{"speaker":"Gill Phillips","startTime":974.37,"endTime":977.82,"body":"shedloads of trouble. And she"},{"speaker":"Gill Phillips","startTime":974.37,"endTime":977.82,"body":"did. But we need, like you say,"},{"speaker":"Gill Phillips","startTime":977.82,"endTime":980.94,"body":"we need those rebels. We need"},{"speaker":"Gill Phillips","startTime":977.82,"endTime":980.94,"body":"people with courage. And that's"},{"speaker":"Gill Phillips","startTime":980.94,"endTime":984.87,"body":"the word ..., who are prepared"},{"speaker":"Gill Phillips","startTime":980.94,"endTime":984.87,"body":"to... you're shaking, I think in"},{"speaker":"Gill Phillips","startTime":984.87,"endTime":987.66,"body":"some of these situations,"},{"speaker":"Gill Phillips","startTime":984.87,"endTime":987.66,"body":"because you know, you're going"},{"speaker":"Gill Phillips","startTime":987.66,"endTime":991.17,"body":"to get into trouble. But with"},{"speaker":"Gill Phillips","startTime":987.66,"endTime":991.17,"body":"the vision of the patient, in"},{"speaker":"Gill Phillips","startTime":991.17,"endTime":994.23,"body":"Jenny's case, the mum the"},{"speaker":"Gill Phillips","startTime":991.17,"endTime":994.23,"body":"importance of skin to skin in"},{"speaker":"Gill Phillips","startTime":994.23,"endTime":998.1,"body":"that first hour, it mattered so"},{"speaker":"Gill Phillips","startTime":994.23,"endTime":998.1,"body":"much to her. And clearly"},{"speaker":"Gill Phillips","startTime":998.1,"endTime":1001.4,"body":"equally, you know, to you and"},{"speaker":"Gill Phillips","startTime":998.1,"endTime":1001.4,"body":"other rebels within this group."},{"speaker":"Gill Phillips","startTime":1001.4,"endTime":1003.92,"body":"And I guess the other thing I"},{"speaker":"Gill Phillips","startTime":1001.4,"endTime":1003.92,"body":"was thinking is what a sense of"},{"speaker":"Gill Phillips","startTime":1003.92,"endTime":1008.3,"body":"community we've all got from"},{"speaker":"Gill Phillips","startTime":1003.92,"endTime":1008.3,"body":"linking up with each other,"},{"speaker":"Gill Phillips","startTime":1008.69,"endTime":1011.57,"body":"sharing these stories, and"},{"speaker":"Gill Phillips","startTime":1008.69,"endTime":1011.57,"body":"getting that kind of friendship"},{"speaker":"Gill Phillips","startTime":1011.57,"endTime":1013.73,"body":"and community ... and bit more"},{"speaker":"Gill Phillips","startTime":1011.57,"endTime":1013.73,"body":"courage."},{"speaker":"Joan Pons Laplana","startTime":1013.9,"endTime":1015.97,"body":"Yeah, that"},{"speaker":"Joan Pons Laplana","startTime":1013.9,"endTime":1015.97,"body":"helped me a lot. That's why I"},{"speaker":"Joan Pons Laplana","startTime":1015.97,"endTime":1019.54,"body":"love social media. Because"},{"speaker":"Joan Pons Laplana","startTime":1015.97,"endTime":1019.54,"body":"Initially, I felt very isolated"},{"speaker":"Joan Pons Laplana","startTime":1019.54,"endTime":1021.85,"body":"when I got sacked and"},{"speaker":"Joan Pons Laplana","startTime":1019.54,"endTime":1021.85,"body":"everything, that was before"},{"speaker":"Joan Pons Laplana","startTime":1022.15,"endTime":1025.57,"body":"social media started. And what I"},{"speaker":"Joan Pons Laplana","startTime":1022.15,"endTime":1025.57,"body":"discovered in social media is"},{"speaker":"Joan Pons Laplana","startTime":1025.63,"endTime":1029.41,"body":"that I was not alone, the day I"},{"speaker":"Joan Pons Laplana","startTime":1025.63,"endTime":1029.41,"body":"discovered that there were more"},{"speaker":"Joan Pons Laplana","startTime":1029.41,"endTime":1032.47,"body":"rebels in the system. And I"},{"speaker":"Joan Pons Laplana","startTime":1029.41,"endTime":1032.47,"body":"discovered that through Helen"},{"speaker":"Joan Pons Laplana","startTime":1032.47,"endTime":1035.98,"body":"Bevan and the NHS change day"},{"speaker":"Joan Pons Laplana","startTime":1032.47,"endTime":1035.98,"body":"when I went to London, and I"},{"speaker":"Joan Pons Laplana","startTime":1036.25,"endTime":1040.18,"body":"joined the first NHS Change Day,"},{"speaker":"Joan Pons Laplana","startTime":1036.25,"endTime":1040.18,"body":"I did cry, because I found my"},{"speaker":"Joan Pons Laplana","startTime":1040.18,"endTime":1044.89,"body":"tribe, I found the people where"},{"speaker":"Joan Pons Laplana","startTime":1040.18,"endTime":1044.89,"body":"I belong with the rebels. And"},{"speaker":"Joan Pons Laplana","startTime":1044.89,"endTime":1048.73,"body":"then I started connections. And"},{"speaker":"Joan Pons Laplana","startTime":1044.89,"endTime":1048.73,"body":"suddenly, I started learning a"},{"speaker":"Joan Pons Laplana","startTime":1048.73,"endTime":1053.8,"body":"lot and how to survive in  this"},{"speaker":"Joan Pons Laplana","startTime":1048.73,"endTime":1053.8,"body":"environment. Because alone, it's"},{"speaker":"Joan Pons Laplana","startTime":1053.8,"endTime":1057.34,"body":"very difficult. But together, we"},{"speaker":"Joan Pons Laplana","startTime":1053.8,"endTime":1057.34,"body":"are more powerful. And that also"},{"speaker":"Joan Pons Laplana","startTime":1057.61,"endTime":1061.3,"body":"gave me more opportunity. And"},{"speaker":"Joan Pons Laplana","startTime":1057.61,"endTime":1061.3,"body":"that's when also I managed to"},{"speaker":"Joan Pons Laplana","startTime":1061.33,"endTime":1064.36,"body":"gain a lot of success with my"},{"speaker":"Joan Pons Laplana","startTime":1061.33,"endTime":1064.36,"body":"ideas or my projects and"},{"speaker":"Joan Pons Laplana","startTime":1064.36,"endTime":1067.12,"body":"everything, I've managed to"},{"speaker":"Joan Pons Laplana","startTime":1064.36,"endTime":1067.12,"body":"break a lot of boundaries,"},{"speaker":"Joan Pons Laplana","startTime":1067.69,"endTime":1072.58,"body":"because I learn from other"},{"speaker":"Joan Pons Laplana","startTime":1067.69,"endTime":1072.58,"body":"rebels how to how to survive."},{"speaker":"Joan Pons Laplana","startTime":1072.73,"endTime":1075.43,"body":"And that's also my legacy that"},{"speaker":"Joan Pons Laplana","startTime":1072.73,"endTime":1075.43,"body":"I've done in this book, I'm"},{"speaker":"Joan Pons Laplana","startTime":1075.43,"endTime":1078.85,"body":"trying to help other people who"},{"speaker":"Joan Pons Laplana","startTime":1075.43,"endTime":1078.85,"body":"come to want to be rebels. I'm"},{"speaker":"Joan Pons Laplana","startTime":1078.85,"endTime":1082.24,"body":"called to survive in the system."},{"speaker":"Joan Pons Laplana","startTime":1078.85,"endTime":1082.24,"body":"The first thing they want to do"},{"speaker":"Joan Pons Laplana","startTime":1082.33,"endTime":1083.8,"body":"if you're a rebel is to shoot"},{"speaker":"Joan Pons Laplana","startTime":1082.33,"endTime":1083.8,"body":"you down."},{"speaker":"Gill Phillips","startTime":1084.77,"endTime":1088.34,"body":"Yeah, yeah,"},{"speaker":"Gill Phillips","startTime":1084.77,"endTime":1088.34,"body":"that's a powerful thing to say"},{"speaker":"Gill Phillips","startTime":1088.34,"endTime":1091.43,"body":"is that the first thing they"},{"speaker":"Gill Phillips","startTime":1088.34,"endTime":1091.43,"body":"want to do, to use a rebel is"},{"speaker":"Gill Phillips","startTime":1091.43,"endTime":1094.94,"body":"shoot you down. And I think from"},{"speaker":"Gill Phillips","startTime":1091.43,"endTime":1094.94,"body":"my experience, also in terms of"},{"speaker":"Gill Phillips","startTime":1094.94,"endTime":1098.72,"body":"how I came to set up Whose"},{"speaker":"Gill Phillips","startTime":1094.94,"endTime":1098.72,"body":"Shoes, there's something around"},{"speaker":"Gill Phillips","startTime":1098.81,"endTime":1102.5,"body":"human nature, that's not very"},{"speaker":"Gill Phillips","startTime":1098.81,"endTime":1102.5,"body":"nice, sometimes in terms of you"},{"speaker":"Gill Phillips","startTime":1102.5,"endTime":1107.78,"body":"see people either rising above"},{"speaker":"Gill Phillips","startTime":1102.5,"endTime":1107.78,"body":"their station, or moving outside"},{"speaker":"Gill Phillips","startTime":1107.78,"endTime":1113.72,"body":"the box that you kind of define"},{"speaker":"Gill Phillips","startTime":1107.78,"endTime":1113.72,"body":"them by, then there can be a"},{"speaker":"Gill Phillips","startTime":1113.72,"endTime":1118.16,"body":"tendency not to be supportive."},{"speaker":"Gill Phillips","startTime":1113.72,"endTime":1118.16,"body":"And I see a lot of people who,"},{"speaker":"Gill Phillips","startTime":1118.88,"endTime":1124.13,"body":"you know, I guess like yourself,"},{"speaker":"Gill Phillips","startTime":1118.88,"endTime":1124.13,"body":"like, Jenny, like many others,"},{"speaker":"Gill Phillips","startTime":1124.13,"endTime":1128.15,"body":"and probably myself really, that"},{"speaker":"Gill Phillips","startTime":1124.13,"endTime":1128.15,"body":"you kind of end up getting"},{"speaker":"Gill Phillips","startTime":1128.36,"endTime":1132.95,"body":"influential on a national stage,"},{"speaker":"Gill Phillips","startTime":1128.36,"endTime":1132.95,"body":"and people are really learning"},{"speaker":"Gill Phillips","startTime":1132.95,"endTime":1135.89,"body":"and, you know, supporting you in"},{"speaker":"Gill Phillips","startTime":1132.95,"endTime":1135.89,"body":"terms of what you're doing, and"},{"speaker":"Gill Phillips","startTime":1135.89,"endTime":1139.61,"body":"you're encouraging them to be"},{"speaker":"Gill Phillips","startTime":1135.89,"endTime":1139.61,"body":"more bold, and so on. But"},{"speaker":"Gill Phillips","startTime":1139.61,"endTime":1143.93,"body":"sometimes that doesn't fit with"},{"speaker":"Gill Phillips","startTime":1139.61,"endTime":1143.93,"body":"your actual place of work or ..."},{"speaker":"Gill Phillips","startTime":1144.8,"endTime":1146.9,"body":"that might be a difficult thing"},{"speaker":"Gill Phillips","startTime":1144.8,"endTime":1146.9,"body":"to talk about. You don't then"},{"speaker":"Gill Phillips","startTime":1146.9,"endTime":1149.87,"body":"have to talk about that. But"},{"speaker":"Gill Phillips","startTime":1146.9,"endTime":1149.87,"body":"that's just a reflection on my"},{"speaker":"Joan Pons Laplana","startTime":1149.0,"endTime":1151.644,"body":"Yes, it's"},{"speaker":"Joan Pons Laplana","startTime":1149.0,"endTime":1151.644,"body":"difficult. Because to be a rebel"},{"speaker":"Joan Pons Laplana","startTime":1149.87,"endTime":1149.99,"body":"part."},{"speaker":"Joan Pons Laplana","startTime":1151.707,"endTime":1155.486,"body":"also, you need a manager who"},{"speaker":"Joan Pons Laplana","startTime":1151.707,"endTime":1155.486,"body":"allows you, you need the space,"},{"speaker":"Joan Pons Laplana","startTime":1155.549,"endTime":1159.516,"body":"you need also the support, and"},{"speaker":"Joan Pons Laplana","startTime":1155.549,"endTime":1159.516,"body":"that's quite difficult. And that"},{"speaker":"Joan Pons Laplana","startTime":1159.579,"endTime":1163.484,"body":"is changing now. I discovered"},{"speaker":"Joan Pons Laplana","startTime":1159.579,"endTime":1163.484,"body":"that to be a rebel also you need"},{"speaker":"Joan Pons Laplana","startTime":1163.546,"endTime":1167.388,"body":"to have a space, a safe space"},{"speaker":"Joan Pons Laplana","startTime":1163.546,"endTime":1167.388,"body":"where you can try. And that's I"},{"speaker":"Joan Pons Laplana","startTime":1167.451,"endTime":1171.544,"body":"think it changing and Leadership"},{"speaker":"Joan Pons Laplana","startTime":1167.451,"endTime":1171.544,"body":"Academy, the NHS have done a lot"},{"speaker":"Joan Pons Laplana","startTime":1171.607,"endTime":1175.449,"body":"of work to create leaders who"},{"speaker":"Joan Pons Laplana","startTime":1171.607,"endTime":1175.449,"body":"allow this creativity, the best"},{"speaker":"Joan Pons Laplana","startTime":1175.512,"endTime":1179.416,"body":"thing that you can allow your"},{"speaker":"Joan Pons Laplana","startTime":1175.512,"endTime":1179.416,"body":"staff is to be creative, because"},{"speaker":"Joan Pons Laplana","startTime":1179.479,"endTime":1183.257,"body":"I always say, if you have a"},{"speaker":"Joan Pons Laplana","startTime":1179.479,"endTime":1183.257,"body":"problem, the best person who you"},{"speaker":"Joan Pons Laplana","startTime":1183.32,"endTime":1187.288,"body":"need to ask is the patient and"},{"speaker":"Joan Pons Laplana","startTime":1183.32,"endTime":1187.288,"body":"the staff because they live with"},{"speaker":"Joan Pons Laplana","startTime":1187.351,"endTime":1191.381,"body":"that problem. And I'm sure that"},{"speaker":"Joan Pons Laplana","startTime":1187.351,"endTime":1191.381,"body":"a lot of them, they have already"},{"speaker":"Joan Pons Laplana","startTime":1191.444,"endTime":1195.285,"body":"the solution. We just need to"},{"speaker":"Joan Pons Laplana","startTime":1191.444,"endTime":1195.285,"body":"create the space to try to have"},{"speaker":"Joan Pons Laplana","startTime":1195.348,"endTime":1198.875,"body":"the solution and a lot of"},{"speaker":"Joan Pons Laplana","startTime":1195.348,"endTime":1198.875,"body":"managers, middle managers. The"},{"speaker":"Joan Pons Laplana","startTime":1198.938,"endTime":1202.779,"body":"problem in our managers is ..."},{"speaker":"Joan Pons Laplana","startTime":1198.938,"endTime":1202.779,"body":"they are like a sandwich, they"},{"speaker":"Joan Pons Laplana","startTime":1202.842,"endTime":1206.369,"body":"have pressures from above,"},{"speaker":"Joan Pons Laplana","startTime":1202.842,"endTime":1206.369,"body":"because they have targets and"},{"speaker":"Joan Pons Laplana","startTime":1206.432,"endTime":1210.273,"body":"they have pressures from below,"},{"speaker":"Joan Pons Laplana","startTime":1206.432,"endTime":1210.273,"body":"because they need to deliver."},{"speaker":"Joan Pons Laplana","startTime":1210.336,"endTime":1214.303,"body":"And they have the staff. And the"},{"speaker":"Joan Pons Laplana","startTime":1210.336,"endTime":1214.303,"body":"key thing, when you have a lot"},{"speaker":"Joan Pons Laplana","startTime":1212.24,"endTime":1363.83,"body":"Yeah, that's been such an"},{"speaker":"Joan Pons Laplana","startTime":1212.24,"endTime":1363.83,"body":"incredible network and as are"},{"speaker":"Joan Pons Laplana","startTime":1214.366,"endTime":1218.082,"body":"of pressures, you go to a safe"},{"speaker":"Joan Pons Laplana","startTime":1214.366,"endTime":1218.082,"body":"mode and safe mode is not to"},{"speaker":"Joan Pons Laplana","startTime":1218.145,"endTime":1222.175,"body":"take risks. And that's the worst"},{"speaker":"Joan Pons Laplana","startTime":1218.145,"endTime":1222.175,"body":"thing you can do.The best thing"},{"speaker":"Joan Pons Laplana","startTime":1222.238,"endTime":1225.954,"body":"you can do is to allow  and"},{"speaker":"Joan Pons Laplana","startTime":1222.238,"endTime":1225.954,"body":"trust your staff, to, you know,"},{"speaker":"Joan Pons Laplana","startTime":1226.017,"endTime":1229.165,"body":"to do the job, and not"},{"speaker":"Joan Pons Laplana","startTime":1226.017,"endTime":1229.165,"body":"micromanage and create that"},{"speaker":"Joan Pons Laplana","startTime":1229.228,"endTime":1232.692,"body":"space, that we can challenge the"},{"speaker":"Joan Pons Laplana","startTime":1229.228,"endTime":1232.692,"body":"system and try to find"},{"speaker":"Joan Pons Laplana","startTime":1232.755,"endTime":1236.47,"body":"solutions. And that for me, is"},{"speaker":"Joan Pons Laplana","startTime":1232.755,"endTime":1236.47,"body":"very, very important. Middle"},{"speaker":"Joan Pons Laplana","startTime":1236.533,"endTime":1240.375,"body":"management, I think is the key"},{"speaker":"Joan Pons Laplana","startTime":1236.533,"endTime":1240.375,"body":"for the NHS. And there's a lot"},{"speaker":"Joan Pons Laplana","startTime":1240.438,"endTime":1244.216,"body":"of variety, the pain is a lot of"},{"speaker":"Joan Pons Laplana","startTime":1240.438,"endTime":1244.216,"body":"trusts that you go to, they"},{"speaker":"Joan Pons Laplana","startTime":1244.279,"endTime":1248.058,"body":"shoot you down, other trusts are"},{"speaker":"Joan Pons Laplana","startTime":1244.279,"endTime":1248.058,"body":"quite good. And yes, I have"},{"speaker":"Joan Pons Laplana","startTime":1248.12,"endTime":1252.088,"body":"hadvthe luck, the ability that"},{"speaker":"Joan Pons Laplana","startTime":1248.12,"endTime":1252.088,"body":"I've been able to move, and I've"},{"speaker":"Joan Pons Laplana","startTime":1252.151,"endTime":1256.118,"body":"been to some very good thrusts,"},{"speaker":"Joan Pons Laplana","startTime":1252.151,"endTime":1256.118,"body":"and other ones not so good. But"},{"speaker":"Joan Pons Laplana","startTime":1256.181,"endTime":1259.582,"body":"I think we get in there. But"},{"speaker":"Joan Pons Laplana","startTime":1256.181,"endTime":1259.582,"body":"some trusts are very risk"},{"speaker":"Joan Pons Laplana","startTime":1259.645,"endTime":1263.549,"body":"adverse. Because obviously we"},{"speaker":"Joan Pons Laplana","startTime":1259.645,"endTime":1263.549,"body":"are playing with people's health"},{"speaker":"Joan Pons Laplana","startTime":1263.612,"endTime":1267.328,"body":"and everything. And I always"},{"speaker":"Joan Pons Laplana","startTime":1263.612,"endTime":1267.328,"body":"remember when I went to one of"},{"speaker":"Joan Pons Laplana","startTime":1267.391,"endTime":1270.98,"body":"my projects, and the chief"},{"speaker":"Joan Pons Laplana","startTime":1267.391,"endTime":1270.98,"body":"executive didn't want me to do"},{"speaker":"Joan Pons Laplana","startTime":1271.043,"endTime":1274.821,"body":"this project. And he said, Oh,"},{"speaker":"Joan Pons Laplana","startTime":1271.043,"endTime":1274.821,"body":"well, how can we go if you go"},{"speaker":"Joan Pons Laplana","startTime":1274.884,"endTime":1278.6,"body":"wrong? And I say, Well, what"},{"speaker":"Joan Pons Laplana","startTime":1274.884,"endTime":1278.6,"body":"happens If it goes right, say,"},{"speaker":"Joan Pons Laplana","startTime":1278.663,"endTime":1282.441,"body":"okay, what's the chances of it"},{"speaker":"Joan Pons Laplana","startTime":1278.663,"endTime":1282.441,"body":"going right? Say, but I don't"},{"speaker":"Joan Pons Laplana","startTime":1282.504,"endTime":1286.409,"body":"know. But can we carry on doing"},{"speaker":"Joan Pons Laplana","startTime":1282.504,"endTime":1286.409,"body":"nothing? And they say, Oh, no,"},{"speaker":"Joan Pons Laplana","startTime":1286.472,"endTime":1290.313,"body":"that's true, Joan, but what do"},{"speaker":"Joan Pons Laplana","startTime":1286.472,"endTime":1290.313,"body":"you propose, I mean, at least,"},{"speaker":"Joan Pons Laplana","startTime":1290.376,"endTime":1294.28,"body":"if we do something, even if it"},{"speaker":"Joan Pons Laplana","startTime":1290.376,"endTime":1294.28,"body":"is outside the box, we have the"},{"speaker":"Joan Pons Laplana","startTime":1294.343,"endTime":1297.933,"body":"chance to succeed. But that"},{"speaker":"Joan Pons Laplana","startTime":1294.343,"endTime":1297.933,"body":"makes chief executive and the"},{"speaker":"Joan Pons Laplana","startTime":1297.996,"endTime":1301.837,"body":"management very nervous, because"},{"speaker":"Joan Pons Laplana","startTime":1297.996,"endTime":1301.837,"body":"with everything that you try"},{"speaker":"Joan Pons Laplana","startTime":1301.9,"endTime":1305.49,"body":"there's the possibility of"},{"speaker":"Joan Pons Laplana","startTime":1301.9,"endTime":1305.49,"body":"failure, but we need for this,"},{"speaker":"Joan Pons Laplana","startTime":1305.553,"endTime":1308.953,"body":"we need to break that stigma"},{"speaker":"Joan Pons Laplana","startTime":1305.553,"endTime":1308.953,"body":"about failure. You cannot"},{"speaker":"Joan Pons Laplana","startTime":1309.016,"endTime":1312.858,"body":"succeed without failing, it is"},{"speaker":"Joan Pons Laplana","startTime":1309.016,"endTime":1312.858,"body":"impossible. Nobody anywhere in"},{"speaker":"Joan Pons Laplana","startTime":1312.921,"endTime":1316.951,"body":"the world have succeeded without"},{"speaker":"Joan Pons Laplana","startTime":1312.921,"endTime":1316.951,"body":"failing and failing and failing"},{"speaker":"Joan Pons Laplana","startTime":1317.014,"endTime":1320.855,"body":"again. But by failing, we need"},{"speaker":"Joan Pons Laplana","startTime":1317.014,"endTime":1320.855,"body":"to learn and do and then carry"},{"speaker":"Joan Pons Laplana","startTime":1320.918,"endTime":1324.886,"body":"on and do it better. That's the"},{"speaker":"Joan Pons Laplana","startTime":1320.918,"endTime":1324.886,"body":"only way is you learn that from"},{"speaker":"Joan Pons Laplana","startTime":1324.949,"endTime":1328.916,"body":"from walking from childhood, the"},{"speaker":"Joan Pons Laplana","startTime":1324.949,"endTime":1328.916,"body":"only way you can learn to walk"},{"speaker":"Joan Pons Laplana","startTime":1328.979,"endTime":1332.569,"body":"is falling, falling the same"},{"speaker":"Joan Pons Laplana","startTime":1328.979,"endTime":1332.569,"body":"riding a bicycle, unless you"},{"speaker":"Joan Pons Laplana","startTime":1332.632,"endTime":1336.347,"body":"fall a lot of times, then then"},{"speaker":"Joan Pons Laplana","startTime":1332.632,"endTime":1336.347,"body":"you don't ride the bike. And"},{"speaker":"Joan Pons Laplana","startTime":1336.41,"endTime":1340.503,"body":"here in the NHS, pretending that"},{"speaker":"Joan Pons Laplana","startTime":1336.41,"endTime":1340.503,"body":"we don't need to learn anything,"},{"speaker":"Joan Pons Laplana","startTime":1340.566,"endTime":1344.471,"body":"we just got to find a solution"},{"speaker":"Joan Pons Laplana","startTime":1340.566,"endTime":1344.471,"body":"automatically. It's impossible."},{"speaker":"Joan Pons Laplana","startTime":1344.534,"endTime":1348.438,"body":"You need to try and try again."},{"speaker":"Joan Pons Laplana","startTime":1344.534,"endTime":1348.438,"body":"And then you modify things. And"},{"speaker":"Joan Pons Laplana","startTime":1348.501,"endTime":1352.531,"body":"then you'll get the resolution."},{"speaker":"Joan Pons Laplana","startTime":1348.501,"endTime":1352.531,"body":"That's why I love Qi systems and"},{"speaker":"Joan Pons Laplana","startTime":1352.594,"endTime":1356.31,"body":"all quality improvement that I"},{"speaker":"Joan Pons Laplana","startTime":1352.594,"endTime":1356.31,"body":"learned with Helen Bevan and"},{"speaker":"Joan Pons Laplana","startTime":1356.373,"endTime":1359.27,"body":"Jackie Lyton - they had a big"},{"speaker":"Joan Pons Laplana","startTime":1356.373,"endTime":1359.27,"body":"influence on me."},{"speaker":"Joan Pons Laplana","startTime":1364.04,"endTime":1368.06,"body":"the whole school for healthcare"},{"speaker":"Joan Pons Laplana","startTime":1364.04,"endTime":1368.06,"body":"change agents and so on. It's"},{"speaker":"Joan Pons Laplana","startTime":1368.6,"endTime":1369.86,"body":"very special.  yeah,"},{"speaker":"Joan Pons Laplana","startTime":1370.13,"endTime":1374.18,"body":"Yeah, that's well, no, I do. I"},{"speaker":"Joan Pons Laplana","startTime":1370.13,"endTime":1374.18,"body":"was one of the first I was on"},{"speaker":"Joan Pons Laplana","startTime":1374.18,"endTime":1377.9,"body":"the first cohort of the school"},{"speaker":"Joan Pons Laplana","startTime":1374.18,"endTime":1377.9,"body":"for rebels at that point was"},{"speaker":"Joan Pons Laplana","startTime":1377.93,"endTime":1382.43,"body":"they were calling the name"},{"speaker":"Joan Pons Laplana","startTime":1377.93,"endTime":1382.43,"body":"change agents are a bit more,"},{"speaker":"Joan Pons Laplana","startTime":1382.97,"endTime":1388.1,"body":"you know, people are more able"},{"speaker":"Joan Pons Laplana","startTime":1382.97,"endTime":1388.1,"body":"to go to your manager and say, I"},{"speaker":"Joan Pons Laplana","startTime":1388.1,"endTime":1391.16,"body":"want to be a rebel, they'd say"},{"speaker":"Joan Pons Laplana","startTime":1388.1,"endTime":1391.16,"body":"you know, but if I want to be a"},{"speaker":"Joan Pons Laplana","startTime":1391.16,"endTime":1394.55,"body":"change agent, it's a bit more"},{"speaker":"Joan Pons Laplana","startTime":1391.16,"endTime":1394.55,"body":"you have a licence to  change,"},{"speaker":"Joan Pons Laplana","startTime":1394.58,"endTime":1398.69,"body":"that's a bit more commercial and"},{"speaker":"Joan Pons Laplana","startTime":1394.58,"endTime":1398.69,"body":"better, but the spirit is still"},{"speaker":"Joan Pons Laplana","startTime":1398.69,"endTime":1402.89,"body":"the same, it is to show and to"},{"speaker":"Joan Pons Laplana","startTime":1398.69,"endTime":1402.89,"body":"teach rebels. How to make it"},{"speaker":"Joan Pons Laplana","startTime":1402.89,"endTime":1405.98,"body":"better, to survive in an"},{"speaker":"Joan Pons Laplana","startTime":1402.89,"endTime":1405.98,"body":"environment, that they're not"},{"speaker":"Joan Pons Laplana","startTime":1405.98,"endTime":1407.87,"body":"ready for you to be a rebel."},{"speaker":"Gill Phillips","startTime":1408.6,"endTime":1411.03,"body":"And the whole"},{"speaker":"Gill Phillips","startTime":1408.6,"endTime":1411.03,"body":"What is it? 'Do it first and"},{"speaker":"Gill Phillips","startTime":1411.03,"endTime":1414.42,"body":"seek forgiveness'? Well, yeah, ,"},{"speaker":"Gill Phillips","startTime":1411.03,"endTime":1414.42,"body":"it's a philosophy, isn't it?"},{"speaker":"Gill Phillips","startTime":1414.42,"endTime":1415.17,"body":"It's good fun."},{"speaker":"Joan Pons Laplana","startTime":1415.39,"endTime":1418.78,"body":"I do it and"},{"speaker":"Joan Pons Laplana","startTime":1415.39,"endTime":1418.78,"body":"then yeah, as I say, by the time"},{"speaker":"Joan Pons Laplana","startTime":1419.23,"endTime":1422.11,"body":"normally by the time that you"},{"speaker":"Joan Pons Laplana","startTime":1419.23,"endTime":1422.11,"body":"ypou.ve done something ... but I"},{"speaker":"Joan Pons Laplana","startTime":1422.11,"endTime":1424.96,"body":"learned that jobs need to get"},{"speaker":"Joan Pons Laplana","startTime":1422.11,"endTime":1424.96,"body":"results,data. I used to hate"},{"speaker":"Joan Pons Laplana","startTime":1424.96,"endTime":1428.44,"body":"maths at school but now maths"},{"speaker":"Joan Pons Laplana","startTime":1424.96,"endTime":1428.44,"body":"are my best friends and I always"},{"speaker":"Joan Pons Laplana","startTime":1428.44,"endTime":1432.13,"body":"gather the results and evidence"},{"speaker":"Joan Pons Laplana","startTime":1428.44,"endTime":1432.13,"body":"because I know what I'm going to"},{"speaker":"Joan Pons Laplana","startTime":1432.13,"endTime":1434.86,"body":"get in trouble when I do some"},{"speaker":"Joan Pons Laplana","startTime":1432.13,"endTime":1434.86,"body":"changes. But if I come back and"},{"speaker":"Joan Pons Laplana","startTime":1434.86,"endTime":1437.95,"body":"say, hey, look, yeah, I changed"},{"speaker":"Joan Pons Laplana","startTime":1434.86,"endTime":1437.95,"body":"that but have a look at, you"},{"speaker":"Joan Pons Laplana","startTime":1437.95,"endTime":1442.33,"body":"know, we have reduced the level"},{"speaker":"Joan Pons Laplana","startTime":1437.95,"endTime":1442.33,"body":"of infections by 2%. Then the"},{"speaker":"Joan Pons Laplana","startTime":1442.33,"endTime":1445.75,"body":"manager says, okay, carry on,"},{"speaker":"Joan Pons Laplana","startTime":1442.33,"endTime":1445.75,"body":"Joan, carry on, you know, but"},{"speaker":"Joan Pons Laplana","startTime":1445.78,"endTime":1449.47,"body":"normally, because I was very"},{"speaker":"Joan Pons Laplana","startTime":1445.78,"endTime":1449.47,"body":"frustrated and because every"},{"speaker":"Joan Pons Laplana","startTime":1449.47,"endTime":1452.05,"body":"time I wanted to do something"},{"speaker":"Joan Pons Laplana","startTime":1449.47,"endTime":1452.05,"body":"different, I needed to go"},{"speaker":"Joan Pons Laplana","startTime":1452.05,"endTime":1455.71,"body":"through a chain of command and"},{"speaker":"Joan Pons Laplana","startTime":1452.05,"endTime":1455.71,"body":"meetings and meetings I'm at a"},{"speaker":"Joan Pons Laplana","startTime":1455.71,"endTime":1457.96,"body":"time that sometimes by the time"},{"speaker":"Joan Pons Laplana","startTime":1455.71,"endTime":1457.96,"body":"that they come back to me \"You"},{"speaker":"Joan Pons Laplana","startTime":1457.96,"endTime":1460.66,"body":"can do it\" we are six months"},{"speaker":"Joan Pons Laplana","startTime":1457.96,"endTime":1460.66,"body":"down the line. And I said well,"},{"speaker":"Joan Pons Laplana","startTime":1460.66,"endTime":1462.64,"body":"that's too late I want to do it"},{"speaker":"Joan Pons Laplana","startTime":1460.66,"endTime":1462.64,"body":"now and then I realised Oh,"},{"speaker":"Joan Pons Laplana","startTime":1462.64,"endTime":1465.58,"body":"let's do it. I'll do it. And"},{"speaker":"Joan Pons Laplana","startTime":1462.64,"endTime":1465.58,"body":"then when they call me because"},{"speaker":"Joan Pons Laplana","startTime":1465.61,"endTime":1467.83,"body":"they realised that I was doing"},{"speaker":"Joan Pons Laplana","startTime":1465.61,"endTime":1467.83,"body":"something I said, Yeah, I'm"},{"speaker":"Joan Pons Laplana","startTime":1467.83,"endTime":1470.29,"body":"doing that. But I learned to"},{"speaker":"Joan Pons Laplana","startTime":1467.83,"endTime":1470.29,"body":"believe in myself, did they have"},{"speaker":"Joan Pons Laplana","startTime":1470.29,"endTime":1472.9,"body":"a look at the statistics, you"},{"speaker":"Joan Pons Laplana","startTime":1470.29,"endTime":1472.9,"body":"know, we managed to see more"},{"speaker":"Joan Pons Laplana","startTime":1472.9,"endTime":1476.65,"body":"patients because we have reduced"},{"speaker":"Joan Pons Laplana","startTime":1472.9,"endTime":1476.65,"body":"these these and these and that"},{"speaker":"Joan Pons Laplana","startTime":1476.65,"endTime":1479.23,"body":"also have saved me a lot of"},{"speaker":"Joan Pons Laplana","startTime":1476.65,"endTime":1479.23,"body":"problems."},{"speaker":"Gill Phillips","startTime":1480.37,"endTime":1482.8,"body":"I think that's"},{"speaker":"Gill Phillips","startTime":1480.37,"endTime":1482.8,"body":"clever. I mean, I think sort of"},{"speaker":"Gill Phillips","startTime":1482.8,"endTime":1486.37,"body":"doing things within the system."},{"speaker":"Gill Phillips","startTime":1482.8,"endTime":1486.37,"body":"So you realise what's important"},{"speaker":"Gill Phillips","startTime":1486.37,"endTime":1489.22,"body":"to the system. Yeah. And how to"},{"speaker":"Gill Phillips","startTime":1486.37,"endTime":1489.22,"body":"make the changes that you're"},{"speaker":"Gill Phillips","startTime":1489.22,"endTime":1493.42,"body":"making more palatable, more"},{"speaker":"Gill Phillips","startTime":1489.22,"endTime":1493.42,"body":"acceptable, and just give"},{"speaker":"Gill Phillips","startTime":1493.42,"endTime":1496.15,"body":"yourself that bit more licence."},{"speaker":"Gill Phillips","startTime":1493.42,"endTime":1496.15,"body":"I guess."},{"speaker":"Joan Pons Laplana","startTime":1496.0,"endTime":1497.56,"body":"You need to"},{"speaker":"Joan Pons Laplana","startTime":1496.0,"endTime":1497.56,"body":"learn the language. It's not the"},{"speaker":"Joan Pons Laplana","startTime":1497.56,"endTime":1499.87,"body":"same talking to a manager as"},{"speaker":"Joan Pons Laplana","startTime":1497.56,"endTime":1499.87,"body":"talking to somebody on the front"},{"speaker":"Joan Pons Laplana","startTime":1499.87,"endTime":1503.08,"body":"line. Like the manager has more"},{"speaker":"Joan Pons Laplana","startTime":1499.87,"endTime":1503.08,"body":"focus on make making sure the"},{"speaker":"Joan Pons Laplana","startTime":1503.08,"endTime":1506.68,"body":"levels and infections are down,"},{"speaker":"Joan Pons Laplana","startTime":1503.08,"endTime":1506.68,"body":"making sure that length of stays"},{"speaker":"Joan Pons Laplana","startTime":1507.1,"endTime":1510.94,"body":"are also as short and improved"},{"speaker":"Joan Pons Laplana","startTime":1507.1,"endTime":1510.94,"body":"things; the front line, they"},{"speaker":"Joan Pons Laplana","startTime":1510.94,"endTime":1514.3,"body":"want to make a difference. And"},{"speaker":"Joan Pons Laplana","startTime":1510.94,"endTime":1514.3,"body":"that means that always flexible"},{"speaker":"Joan Pons Laplana","startTime":1514.3,"endTime":1516.94,"body":"in my projects, when I talk to a"},{"speaker":"Joan Pons Laplana","startTime":1514.3,"endTime":1516.94,"body":"manager, I talked to them in a"},{"speaker":"Joan Pons Laplana","startTime":1516.94,"endTime":1520.03,"body":"language same when I talk to"},{"speaker":"Joan Pons Laplana","startTime":1516.94,"endTime":1520.03,"body":"nurses, or I talk to doctors,"},{"speaker":"Joan Pons Laplana","startTime":1520.15,"endTime":1523.03,"body":"they have a different language."},{"speaker":"Joan Pons Laplana","startTime":1520.15,"endTime":1523.03,"body":"And learning the language for me"},{"speaker":"Joan Pons Laplana","startTime":1523.03,"endTime":1526.15,"body":"is quite powerful. It's called"},{"speaker":"Joan Pons Laplana","startTime":1523.03,"endTime":1526.15,"body":"Learning English or Spanish,"},{"speaker":"Joan Pons Laplana","startTime":1526.72,"endTime":1530.2,"body":"every tribe they have their own"},{"speaker":"Joan Pons Laplana","startTime":1526.72,"endTime":1530.2,"body":"language, and you need to learn"},{"speaker":"Joan Pons Laplana","startTime":1530.53,"endTime":1534.16,"body":"what motivates them to be able"},{"speaker":"Joan Pons Laplana","startTime":1530.53,"endTime":1534.16,"body":"to engage with them, because you"},{"speaker":"Joan Pons Laplana","startTime":1534.16,"endTime":1537.19,"body":"need all of us to engage on that"},{"speaker":"Joan Pons Laplana","startTime":1534.16,"endTime":1537.19,"body":"project. Because you cannot do"},{"speaker":"Joan Pons Laplana","startTime":1537.19,"endTime":1540.34,"body":"the project alone, that's also"},{"speaker":"Joan Pons Laplana","startTime":1537.19,"endTime":1540.34,"body":"what I learned very quickly the"},{"speaker":"Joan Pons Laplana","startTime":1540.34,"endTime":1544.57,"body":"language to be able to the"},{"speaker":"Joan Pons Laplana","startTime":1540.34,"endTime":1544.57,"body":"people who are on the fence and"},{"speaker":"Joan Pons Laplana","startTime":1544.57,"endTime":1547.78,"body":"say, Oh, I don't know what Joe"},{"speaker":"Joan Pons Laplana","startTime":1544.57,"endTime":1547.78,"body":"is doing, to bring them with you"},{"speaker":"Joan Pons Laplana","startTime":1547.78,"endTime":1551.35,"body":"And then when they're with you"},{"speaker":"Joan Pons Laplana","startTime":1547.78,"endTime":1551.35,"body":"it's very powerful."},{"speaker":"Gill Phillips","startTime":1552.7,"endTime":1554.74,"body":"And I guess"},{"speaker":"Gill Phillips","startTime":1552.7,"endTime":1554.74,"body":"that's where, you know, from my"},{"speaker":"Gill Phillips","startTime":1554.74,"endTime":1557.56,"body":"point of view, the Whose Shoes"},{"speaker":"Gill Phillips","startTime":1554.74,"endTime":1557.56,"body":"approach comes in, in terms of"},{"speaker":"Gill Phillips","startTime":1557.56,"endTime":1560.32,"body":"looking at things from different"},{"speaker":"Gill Phillips","startTime":1557.56,"endTime":1560.32,"body":"perspectives. And you know,"},{"speaker":"Gill Phillips","startTime":1560.32,"endTime":1562.45,"body":"people think, Whose Shoes is"},{"speaker":"Gill Phillips","startTime":1560.32,"endTime":1562.45,"body":"about putting yourself in the"},{"speaker":"Gill Phillips","startTime":1562.45,"endTime":1565.45,"body":"shoes of the person or the"},{"speaker":"Gill Phillips","startTime":1562.45,"endTime":1565.45,"body":"patient. And of course it is."},{"speaker":"Gill Phillips","startTime":1565.75,"endTime":1569.2,"body":"But it's not just that, because"},{"speaker":"Gill Phillips","startTime":1565.75,"endTime":1569.2,"body":"it's understanding what it's"},{"speaker":"Gill Phillips","startTime":1569.2,"endTime":1573.25,"body":"like to be the frontline staff."},{"speaker":"Gill Phillips","startTime":1569.2,"endTime":1573.25,"body":"And we need people who like"},{"speaker":"Gill Phillips","startTime":1573.25,"endTime":1576.67,"body":"yourself, you know, are fired up"},{"speaker":"Gill Phillips","startTime":1573.25,"endTime":1576.67,"body":"to want to be part of that"},{"speaker":"Gill Phillips","startTime":1576.67,"endTime":1579.64,"body":"profession, to want to stay in"},{"speaker":"Gill Phillips","startTime":1576.67,"endTime":1579.64,"body":"the profession to have the"},{"speaker":"Gill Phillips","startTime":1579.64,"endTime":1582.55,"body":"freedom to actually, you know,"},{"speaker":"Gill Phillips","startTime":1579.64,"endTime":1582.55,"body":"you want people to get out of"},{"speaker":"Gill Phillips","startTime":1582.55,"endTime":1585.07,"body":"bed in the morning and kind of"},{"speaker":"Gill Phillips","startTime":1582.55,"endTime":1585.07,"body":"be wanting to come to work to"},{"speaker":"Gill Phillips","startTime":1585.07,"endTime":1587.86,"body":"pick up and, you know, to build"},{"speaker":"Gill Phillips","startTime":1585.07,"endTime":1587.86,"body":"on what they're doing and to"},{"speaker":"Gill Phillips","startTime":1587.86,"endTime":1590.68,"body":"make a difference to people. And"},{"speaker":"Gill Phillips","startTime":1587.86,"endTime":1590.68,"body":"similarly, you've got to live in"},{"speaker":"Gill Phillips","startTime":1590.68,"endTime":1594.61,"body":"the real world of, the data and"},{"speaker":"Gill Phillips","startTime":1590.68,"endTime":1594.61,"body":"the infection control, and the"},{"speaker":"Gill Phillips","startTime":1594.61,"endTime":1597.64,"body":"statistics, and so on. And when"},{"speaker":"Gill Phillips","startTime":1594.61,"endTime":1597.64,"body":"you can actually bring all those"},{"speaker":"Gill Phillips","startTime":1597.64,"endTime":1600.43,"body":"different perspectives together,"},{"speaker":"Gill Phillips","startTime":1597.64,"endTime":1600.43,"body":"that's when through co"},{"speaker":"Gill Phillips","startTime":1600.43,"endTime":1602.8,"body":"production, you find the"},{"speaker":"Gill Phillips","startTime":1600.43,"endTime":1602.8,"body":"solutions that actually work."},{"speaker":"Joan Pons Laplana","startTime":1602.81,"endTime":1605.24,"body":"Yeah, that's"},{"speaker":"Joan Pons Laplana","startTime":1602.81,"endTime":1605.24,"body":"what I found in my 20 years of"},{"speaker":"Joan Pons Laplana","startTime":1605.24,"endTime":1609.47,"body":"nursing that the only way you"},{"speaker":"Joan Pons Laplana","startTime":1605.24,"endTime":1609.47,"body":"can guarantee an increase in"},{"speaker":"Joan Pons Laplana","startTime":1609.5,"endTime":1613.43,"body":"succeeding exponentially is by"},{"speaker":"Joan Pons Laplana","startTime":1609.5,"endTime":1613.43,"body":"coproduction. and unless you"},{"speaker":"Joan Pons Laplana","startTime":1613.43,"endTime":1617.57,"body":"coproduce with everybody, then"},{"speaker":"Joan Pons Laplana","startTime":1613.43,"endTime":1617.57,"body":"your chances of fail8ng are"},{"speaker":"Joan Pons Laplana","startTime":1617.57,"endTime":1620.75,"body":"quite high. And I always"},{"speaker":"Joan Pons Laplana","startTime":1617.57,"endTime":1620.75,"body":"remember that data, that Helen"},{"speaker":"Joan Pons Laplana","startTime":1620.75,"endTime":1623.42,"body":"always told me. Every time you"},{"speaker":"Joan Pons Laplana","startTime":1620.75,"endTime":1623.42,"body":"do a quality improvement"},{"speaker":"Joan Pons Laplana","startTime":1623.42,"endTime":1629.21,"body":"project, you have 70% chances is"},{"speaker":"Joan Pons Laplana","startTime":1623.42,"endTime":1629.21,"body":"to fail but with coproduction I"},{"speaker":"Joan Pons Laplana","startTime":1629.21,"endTime":1633.32,"body":"think, we aew in the 30% chance"},{"speaker":"Joan Pons Laplana","startTime":1629.21,"endTime":1633.32,"body":"to succeed.  And that.s why it's"},{"speaker":"Joan Pons Laplana","startTime":1633.32,"endTime":1637.04,"body":"important. And I always say you"},{"speaker":"Joan Pons Laplana","startTime":1633.32,"endTime":1637.04,"body":"need to involve patients and"},{"speaker":"Joan Pons Laplana","startTime":1637.07,"endTime":1639.77,"body":"front-line and sometimes a lot"},{"speaker":"Joan Pons Laplana","startTime":1637.07,"endTime":1639.77,"body":"of managers doing qualty"},{"speaker":"Joan Pons Laplana","startTime":1639.77,"endTime":1644.51,"body":"improvement, they forget who is"},{"speaker":"Joan Pons Laplana","startTime":1639.77,"endTime":1644.51,"body":"going to deliver and implement"},{"speaker":"Joan Pons Laplana","startTime":1644.51,"endTime":1647.78,"body":"these projects and they think"},{"speaker":"Joan Pons Laplana","startTime":1644.51,"endTime":1647.78,"body":"they have the solution but"},{"speaker":"Joan Pons Laplana","startTime":1648.08,"endTime":1654.47,"body":"sometimes you believe tgat you"},{"speaker":"Joan Pons Laplana","startTime":1648.08,"endTime":1654.47,"body":"have the solution but your"},{"speaker":"Joan Pons Laplana","startTime":1654.47,"endTime":1657.14,"body":"patients and you staff tell you"},{"speaker":"Joan Pons Laplana","startTime":1654.47,"endTime":1657.14,"body":"otherwise. You need to trust"},{"speaker":"Joan Pons Laplana","startTime":1657.14,"endTime":1660.77,"body":"them because I always believe"},{"speaker":"Joan Pons Laplana","startTime":1657.14,"endTime":1660.77,"body":"that they know better. I learned"},{"speaker":"Joan Pons Laplana","startTime":1660.77,"endTime":1665.48,"body":"that when I was a community"},{"speaker":"Joan Pons Laplana","startTime":1660.77,"endTime":1665.48,"body":"nurse. One day, I was teaching a"},{"speaker":"Joan Pons Laplana","startTime":1665.48,"endTime":1668.54,"body":"woman about diabetes and I"},{"speaker":"Joan Pons Laplana","startTime":1665.48,"endTime":1668.54,"body":"stopped and said hang on a"},{"speaker":"Joan Pons Laplana","startTime":1668.54,"endTime":1671.06,"body":"minute, how long have you been a"},{"speaker":"Joan Pons Laplana","startTime":1668.54,"endTime":1671.06,"body":"diabetic? And she said \"I've"},{"speaker":"Joan Pons Laplana","startTime":1671.06,"endTime":1675.11,"body":"been a diabetic 45 years Joan\""},{"speaker":"Joan Pons Laplana","startTime":1671.06,"endTime":1675.11,"body":"and I said, who am I to teach"},{"speaker":"Joan Pons Laplana","startTime":1675.11,"endTime":1677.81,"body":"you about diabetes, you probably"},{"speaker":"Joan Pons Laplana","startTime":1675.11,"endTime":1677.81,"body":"can tell me everything about"},{"speaker":"Joan Pons Laplana","startTime":1677.81,"endTime":1680.87,"body":"diabetes. The problem that you"},{"speaker":"Joan Pons Laplana","startTime":1677.81,"endTime":1680.87,"body":"have is not that you don't know"},{"speaker":"Joan Pons Laplana","startTime":1680.87,"endTime":1685.04,"body":"about diabetes, it's, something"},{"speaker":"Joan Pons Laplana","startTime":1680.87,"endTime":1685.04,"body":"else that meams that this is not"},{"speaker":"Joan Pons Laplana","startTime":1685.04,"endTime":1688.16,"body":"well controlled. And when I"},{"speaker":"Joan Pons Laplana","startTime":1685.04,"endTime":1688.16,"body":"started this conversation, she"},{"speaker":"Joan Pons Laplana","startTime":1688.16,"endTime":1692.93,"body":"told me the reasons why she was"},{"speaker":"Joan Pons Laplana","startTime":1688.16,"endTime":1692.93,"body":"missing some insulins,and then"},{"speaker":"Joan Pons Laplana","startTime":1692.93,"endTime":1698.51,"body":"we created a plan together how"},{"speaker":"Joan Pons Laplana","startTime":1692.93,"endTime":1698.51,"body":"to improve and wow, that lady"},{"speaker":"Joan Pons Laplana","startTime":1698.51,"endTime":1702.23,"body":"didn't have any more hypers or"},{"speaker":"Joan Pons Laplana","startTime":1698.51,"endTime":1702.23,"body":"hypos and it was because I had"},{"speaker":"Joan Pons Laplana","startTime":1702.23,"endTime":1706.4,"body":"empowered that lady to do what"},{"speaker":"Joan Pons Laplana","startTime":1702.23,"endTime":1706.4,"body":"she wanted to do and my advice"},{"speaker":"Joan Pons Laplana","startTime":1706.7,"endTime":1709.76,"body":"to make it safe. And that's the"},{"speaker":"Joan Pons Laplana","startTime":1706.7,"endTime":1709.76,"body":"role I think that a nurse needs"},{"speaker":"Joan Pons Laplana","startTime":1709.76,"endTime":1713.21,"body":"to do. We don't need to tell"},{"speaker":"Joan Pons Laplana","startTime":1709.76,"endTime":1713.21,"body":"people what to do, we need to"},{"speaker":"Joan Pons Laplana","startTime":1713.21,"endTime":1715.7,"body":"empower them to make the right"},{"speaker":"Joan Pons Laplana","startTime":1713.21,"endTime":1715.7,"body":"decision."},{"speaker":"Gill Phillips","startTime":1716.99,"endTime":1719.45,"body":"Well, I think"},{"speaker":"Gill Phillips","startTime":1716.99,"endTime":1719.45,"body":"that's great. We said we'd try"},{"speaker":"Gill Phillips","startTime":1719.45,"endTime":1722.36,"body":"and keep to about 30 minutes. I"},{"speaker":"Gill Phillips","startTime":1719.45,"endTime":1722.36,"body":"know we could talk all day Joan"},{"speaker":"Gill Phillips","startTime":1722.39,"endTime":1726.26,"body":"and to kind of bring the podcast"},{"speaker":"Gill Phillips","startTime":1722.39,"endTime":1726.26,"body":"almost full circle in that at"},{"speaker":"Gill Phillips","startTime":1726.26,"endTime":1728.96,"body":"the beginning , literally at the"},{"speaker":"Gill Phillips","startTime":1726.26,"endTime":1728.96,"body":"beginning you were talking about"},{"speaker":"Gill Phillips","startTime":1729.41,"endTime":1733.01,"body":"turning the NHS upside down and"},{"speaker":"Gill Phillips","startTime":1729.41,"endTime":1733.01,"body":"letting the patients and the"},{"speaker":"Gill Phillips","startTime":1733.01,"endTime":1736.37,"body":"frontline staff lead. And I"},{"speaker":"Gill Phillips","startTime":1733.01,"endTime":1736.37,"body":"think probably that's the key"},{"speaker":"Gill Phillips","startTime":1736.37,"endTime":1739.01,"body":"lemon lightbulb, the key message"},{"speaker":"Gill Phillips","startTime":1736.37,"endTime":1739.01,"body":"from this session, would you"},{"speaker":"Gill Phillips","startTime":1739.01,"endTime":1739.37,"body":"say?"},{"speaker":"Joan Pons Laplana","startTime":1739.6,"endTime":1742.57,"body":"Yeah , I"},{"speaker":"Joan Pons Laplana","startTime":1739.6,"endTime":1742.57,"body":"think that trust your patient,"},{"speaker":"Joan Pons Laplana","startTime":1742.57,"endTime":1745.0,"body":"trust your staff and have"},{"speaker":"Joan Pons Laplana","startTime":1742.57,"endTime":1745.0,"body":"conversations, engage with"},{"speaker":"Joan Pons Laplana","startTime":1745.0,"endTime":1748.39,"body":"people, learn about other"},{"speaker":"Joan Pons Laplana","startTime":1745.0,"endTime":1748.39,"body":"people, be curious. Curiosity is"},{"speaker":"Joan Pons Laplana","startTime":1748.57,"endTime":1751.69,"body":"one of the best drivers. And"},{"speaker":"Joan Pons Laplana","startTime":1748.57,"endTime":1751.69,"body":"sometimes when we became adults,"},{"speaker":"Joan Pons Laplana","startTime":1751.9,"endTime":1756.16,"body":"we try to kill curiosity. No be"},{"speaker":"Joan Pons Laplana","startTime":1751.9,"endTime":1756.16,"body":"curious. If you have one"},{"speaker":"Joan Pons Laplana","startTime":1756.16,"endTime":1760.54,"body":"quality, explore, be curious,"},{"speaker":"Joan Pons Laplana","startTime":1756.16,"endTime":1760.54,"body":"and learn. Never stop learning."},{"speaker":"Joan Pons Laplana","startTime":1760.69,"endTime":1765.31,"body":"Because life is, for me, It's"},{"speaker":"Joan Pons Laplana","startTime":1760.69,"endTime":1765.31,"body":"been exciting when you learn new"},{"speaker":"Joan Pons Laplana","startTime":1765.31,"endTime":1765.76,"body":"things."},{"speaker":"Gill Phillips","startTime":1766.65,"endTime":1771.21,"body":"Brilliant. Thank"},{"speaker":"Gill Phillips","startTime":1766.65,"endTime":1771.21,"body":"you so Joan. That's been just so"},{"speaker":"Gill Phillips","startTime":1771.21,"endTime":1774.3,"body":"lovely to talk to you. And"},{"speaker":"Gill Phillips","startTime":1771.21,"endTime":1774.3,"body":"especially so soon after"},{"speaker":"Gill Phillips","startTime":1774.45,"endTime":1777.42,"body":"following you so closely on the"},{"speaker":"Gill Phillips","startTime":1774.45,"endTime":1777.42,"body":"London Marathon. Congratulations"},{"speaker":"Gill Phillips","startTime":1777.42,"endTime":1780.87,"body":"and no doubt you've got plenty"},{"speaker":"Gill Phillips","startTime":1777.42,"endTime":1780.87,"body":"more projects, which you may not"},{"speaker":"Gill Phillips","startTime":1780.87,"endTime":1783.33,"body":"even know what they are yet"},{"speaker":"Gill Phillips","startTime":1780.87,"endTime":1783.33,"body":"because I know you take each"},{"speaker":"Gill Phillips","startTime":1783.33,"endTime":1785.46,"body":"minute as it comes, which is"},{"speaker":"Gill Phillips","startTime":1783.33,"endTime":1785.46,"body":"fantastic."},{"speaker":"Joan Pons Laplana","startTime":1785.76,"endTime":1787.83,"body":"Thank you"},{"speaker":"Joan Pons Laplana","startTime":1785.76,"endTime":1787.83,"body":"very much Gill ."}]}