When the pandemic hit, events stalled almost immediately. Overnight associations canceled meetings, enacted contract clauses we never thought we would touch, and reached out to our vendor and venue partners. Our vendors and venues often responded the way we hoped they would, allowing generous cancellation policies, rescheduling and rebooking meetings, and being understanding of what we were feeling. This hit the tourism industry hard, but it was the best way to protect the relationships and partnerships we had developed over the years. Today, as associations begin their process of meeting again and contracts start to get signed once again, it’s important for us to understand this partnership. What should we bring to the table? What makes us a good partner, and how can we continue to build this relationship?
Our guests today are Christine Robinett and Karen Far-sing. Christine is the Regional Sales Manager, and Karen is the Business Development Manager for Belterra Casino Resort.
Christine has been a part of the Belterra team since 2007, and she has extensive experience in providing an unparalleled guest service experience through active communication and problem-solving. Christine is a current ISAE Ambassador and former ISAE Volunteer of the Year recipient.
Karen has been a part of the Belterra team since 2014, where she enjoys the people she works alongside paired with the fast pace, making every day different. Karen spent over a decade working with Marriott brands as a Sales Manager and Director of Sales.