[Episode 2]
Jerrett Young is the Partner and CEO of Equal Parts Hospitality – a rich blend of lodging, foodservice, golf, and event spaces deeply rooted in the communities of Southern Ontario. Their diverse portfolio of properties of restaurants, accommodations, and event establishments include The Diplomat, Aberdeen Tavern, The French, The Apartment, and Knollwood Golf Club.
After catching the hospitality ‘bug’ in his twenties, Jerrett rose through the ranks of Oliver & Bonicini Restaurants, eventually becoming their Vice President of Operations for over 4 years before setting out on his own path as a hospitality consultant and owner/operator. In this episode, Jerrett and William discuss the importance of staying humble and the necessity (especially today!) of servant leadership. Jerrett also wisely points out that our current customers are incredibly sensitive to being in alignment with the brands they choose to be associated with and interact.
Equal Parts Hospitality: https://www.equalparts.ca/
University of Guelph Sustainable Restaurant Program: https://ugsrp.com/
Host: William C Murray, PhD:
William is passionate about service, the hospitality industry, and the human experiences found therein. He began in the service industry at the early age of 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. Along the way, he earned a diploma in Hotel and Restaurant Management, a degree in English Literature, an MBA in Tourism Management, and his PhD in Management.
William is currently an Assistant Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. He is an award-winning hospitality management educator with over 20 years experiences at both colleges and universities across Canada. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn.
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E-mail: william@theservicecenter.ca
Twitter: @WilliamCMurray
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