The Service Center

Joseph Klein - Servant leadership and the power in human connections

November 12, 2021 Joseph Klein Season 1 Episode 5
The Service Center
Joseph Klein - Servant leadership and the power in human connections
Show Notes


Joseph Klein is the General Manager of the Sheraton Montreal Airport Hotel, a seasoned hotelier who has managing iconic properties throughout Canada including the Montreal Marriott Chateau Champlain, Deerhurst Resort, and the former Fairmont Algonquin Hotel. He started at the beginning, like so many, as a busboy, moving up and through most every job in hotel operations. His time with WardAir allowed him to pivot into what became a decade long mastery of learning and training. He has spend the last 23 years running some of the top establishments across the country, impacts the careers of thousands along the way.

Joseph Klein: 


Host: William C Murray, PhD:

 William is passionate about service, the hospitality industry, and the human experiences found therein. He began in the service industry at the early age of 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. Along the way, he earned a diploma in Hotel and Restaurant Management, a degree in English Literature, an MBA in Tourism Management, and his PhD in Management.
 William is currently an Assistant Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. He is an award-winning hospitality management educator with over 20 years experiences at both colleges and universities across Canada. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn.

If you have questions, comments, feedback about the show, or suggestions for future guests, reach out to me. I would love to hear from you!!

Twitter: @WilliamCMurray


Apple Podcast: 



Amazon Music: