#002 Germanico Cruz, ex -VP of Papyrus and VP of Business Development with Strategic Legal Practices Law Firm, gets asked that a lot. “Is it conversion? is it sales?” Germanico takes us through his orbit as a master in CX and EX starting as a seasonal sales clerk at The Gap. He shares his wisdom through stories, on how empowering the employee with three simple words, avails them to make sure, “every customer leaves happier than when they first walked in.”
#002 Germanico Cruz, ex -VP of Papyrus and VP of Business Development with Strategic Legal Practices Law Firm, gets asked that a lot. “Is it conversion? is it sales?” Germanico takes us through his orbit as a master in CX and EX starting as a seasonal sales clerk at The Gap. He shares his wisdom through stories, on how empowering the employee with three simple words, avails them to make sure, “every customer leaves happier than when they first walked in.”