#003 Yosemite National Park is the number one tourist attraction in California and there is a good reason why Tenaya Lodge is rated one of the top luxury hotels in the Park. Meet Brett Archer, General Manager of Tenaya Lodge, as he humbly describes what he does to joyfully engage with his guests AND associates. Brett knows the value of demonstrating an Audacious Guest Experience (CX) by having a simple yet deeply impactful attitude towards his internal guest (EX). He also empowers them to make sure all guests are happy. That means keeping an eye open for any distrust signals from guests. Problems are opportunities. He has two words for any manager, owner, CEO. It may turn out to be your new mantra.
#003 Yosemite National Park is the number one tourist attraction in California and there is a good reason why Tenaya Lodge is rated one of the top luxury hotels in the Park. Meet Brett Archer, General Manager of Tenaya Lodge, as he humbly describes what he does to joyfully engage with his guests AND associates. Brett knows the value of demonstrating an Audacious Guest Experience (CX) by having a simple yet deeply impactful attitude towards his internal guest (EX). He also empowers them to make sure all guests are happy. That means keeping an eye open for any distrust signals from guests. Problems are opportunities. He has two words for any manager, owner, CEO. It may turn out to be your new mantra.