New rules of CEX, The Customer and Employee Experience, have evolved, and we are now set free, to be honest, AND to be of service! In this Moment with Max, she takes you from the coffee shop to the doctor’s office, and from experience to data on why transparency, apology, and humor are the guideposts in building lasting relationships with our customers, client, or patient. There are surprises. It will mean a change in attitude that goes deep into what we thought worked. Please listen with an open mind, and enjoy!
For Customer Delight Study: www.maxineshapiro.com/report
New rules of CEX, The Customer and Employee Experience, have evolved, and we are now set free, to be honest, AND to be of service! In this Moment with Max, she takes you from the coffee shop to the doctor’s office, and from experience to data on why transparency, apology, and humor are the guideposts in building lasting relationships with our customers, client, or patient. There are surprises. It will mean a change in attitude that goes deep into what we thought worked. Please listen with an open mind, and enjoy!
For Customer Delight Study: www.maxineshapiro.com/report