There are thousands of books out there that contain a plethora of ways to make your Customer Service and your Customer and Employee Experience Legendary. And unfortunately, there are an equal number of manuals and scripts that help the CSR say exactly the right thing when a customer or guest says….
Here is where Maxine asks you to suspend your thinking and start teaching the components of improvisation. She takes her years of training hundreds of teams and leaders and capsulizes it into 5 simple concepts and begs you to take it one step further and give the group the experience of it. Until a CSR, Manager, or Team can really feel the difference between sincere empathy and rote responses, your CEX will never be Legendary. The beauty of this training is that improvisation changes the person. We call this employee empowerment and development. It’s a win for the customer, for your business, and for the employee.
Connect with Maxine:
There are thousands of books out there that contain a plethora of ways to make your Customer Service and your Customer and Employee Experience Legendary. And unfortunately, there are an equal number of manuals and scripts that help the CSR say exactly the right thing when a customer or guest says….
Here is where Maxine asks you to suspend your thinking and start teaching the components of improvisation. She takes her years of training hundreds of teams and leaders and capsulizes it into 5 simple concepts and begs you to take it one step further and give the group the experience of it. Until a CSR, Manager, or Team can really feel the difference between sincere empathy and rote responses, your CEX will never be Legendary. The beauty of this training is that improvisation changes the person. We call this employee empowerment and development. It’s a win for the customer, for your business, and for the employee.
Connect with Maxine: