Let's Talk About CEX! The Customer and Employee Experience
All Audacious, Outrageous, and Legendary Customer Experience (CX) begins with the Employee Experience (EX). Maxine Shapiro and her guests will reveal why and how this process is relevant and a highly effective way to approach your Customer or Guest Experience as well as your culture and mission. Maxine’s passion and expertise for Audacious and Authentic CX and EX came from her years as a financial commentator on NPR’s “Marketplace” and hosting of two financial radio shows and 20 years of speaking, facilitating, and coaching on Collaborcate! Collaborate, Communicate and Create ResultsExecs of businesses from all sectors, from hospitality to retail to B2B, will share the ups and downs in their quest to be Legendary. These organizations realized how they treated their employees directly influenced how the customer and guests were cared for. She’ll go into every nook and cranny. This is an exhilarating journey for all involved, and we want you to be inspired to discover your own Audacious and Legendary CX. Whether you’re already reaping the benefits of this paradigm or you know you need to, this podcast will fire your imagination! Click Subscribe now – your customers will be glad you did.
Let's Talk About CEX! The Customer and Employee Experience
Meet Max - Why CX AND EX
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Maxine Shapiro
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Season 1
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Episode 1
#001 Welcome to a place where every Audacious and Legendary Guest or Customer Experience (CX), begins with the Employee Experience (EX). Maxine Shapiro brings her expertise in storytelling, inspiring and defining in a down-to-earth way, why these two elements of a thriving business, must go hand and hand. Right away, your imagination will be fired to start something new for your employees and guests or customers. She's willing to promise that. Max also wants to hear your stories. Please click the link below, look for the mic and "Let's Talk About CEX" and tell her your awesome experience. Small things or game-changers, we need to hear it. If you prefer to write it, leave it in the comments.
HTTP://www.maxineshapiro.com