Let's Talk About CEX! The Customer and Employee Experience
All Audacious, Outrageous, and Legendary Customer Experience (CX) begins with the Employee Experience (EX). Maxine Shapiro and her guests will reveal why and how this process is relevant and a highly effective way to approach your Customer or Guest Experience as well as your culture and mission. Maxine’s passion and expertise for Audacious and Authentic CX and EX came from her years as a financial commentator on NPR’s “Marketplace” and hosting of two financial radio shows and 20 years of speaking, facilitating, and coaching on Collaborcate! Collaborate, Communicate and Create ResultsExecs of businesses from all sectors, from hospitality to retail to B2B, will share the ups and downs in their quest to be Legendary. These organizations realized how they treated their employees directly influenced how the customer and guests were cared for. She’ll go into every nook and cranny. This is an exhilarating journey for all involved, and we want you to be inspired to discover your own Audacious and Legendary CX. Whether you’re already reaping the benefits of this paradigm or you know you need to, this podcast will fire your imagination! Click Subscribe now – your customers will be glad you did.
Let's Talk About CEX! The Customer and Employee Experience
Why One Small Business Owner Supports Her Employees
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Maxine Shapiro
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Episode 8
The “why” for Evelyne Joan, the owner of Mauro’s Café in West Hollywood, is not about revenues, Customer Experience (CX), or Customer Loyalty – those take care of themselves – they’re strong. It is about how she cares about her employees and her community. There is no doubt that you will be touched and inspired by the actions Evelyne takes through her supportive and unselfish motives. Whether you’re a small business owner or CEO of a large conglomerate, listen and then stay until the end of this episode to learn what you can do to begin to duplicate this win-win-win culture.