Let's Talk About CEX! The Customer and Employee Experience
All Audacious, Outrageous, and Legendary Customer Experience (CX) begins with the Employee Experience (EX). Maxine Shapiro and her guests will reveal why and how this process is relevant and a highly effective way to approach your Customer or Guest Experience as well as your culture and mission. Maxine’s passion and expertise for Audacious and Authentic CX and EX came from her years as a financial commentator on NPR’s “Marketplace” and hosting of two financial radio shows and 20 years of speaking, facilitating, and coaching on Collaborcate! Collaborate, Communicate and Create ResultsExecs of businesses from all sectors, from hospitality to retail to B2B, will share the ups and downs in their quest to be Legendary. These organizations realized how they treated their employees directly influenced how the customer and guests were cared for. She’ll go into every nook and cranny. This is an exhilarating journey for all involved, and we want you to be inspired to discover your own Audacious and Legendary CX. Whether you’re already reaping the benefits of this paradigm or you know you need to, this podcast will fire your imagination! Click Subscribe now – your customers will be glad you did.
Let's Talk About CEX! The Customer and Employee Experience
Defining the “New Collar” and Other Current Wisdom
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Maxine Shapiro
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Season 1
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Episode 13
Steven J. Vaughan-Nichols, “aka sjvn,” has been writing about technology since “300bps was the cutting edge.” And he is no dinosaur! Steven and Max take a light romp through “new collar” work, unionization of employees, women in tech, and a couple of other provocative issues. Steven’s wisdom, knowledge, and good heart shine throughout. Sit back and let us know if we pushed any of your bottoms. That’s always our hope.
Steven's Websites:
https://www.zdnet.com/meet-the-team/us/steven-j-vaughan-nichols/
https://www.computerworld.com/author/Steven-J.-Vaughan_Nichols/
https://practical-tech.com/
Connect with Steven:
Twitter: https://twitter.com/sjvn
Facebook: https://www.facebook.com/sjvn1
LinkedIn: https://www.linkedin.com/in/sjvn1/