Let's Talk About CEX! The Customer and Employee Experience
All Audacious, Outrageous, and Legendary Customer Experience (CX) begins with the Employee Experience (EX). Maxine Shapiro and her guests will reveal why and how this process is relevant and a highly effective way to approach your Customer or Guest Experience as well as your culture and mission. Maxine’s passion and expertise for Audacious and Authentic CX and EX came from her years as a financial commentator on NPR’s “Marketplace” and hosting of two financial radio shows and 20 years of speaking, facilitating, and coaching on Collaborcate! Collaborate, Communicate and Create ResultsExecs of businesses from all sectors, from hospitality to retail to B2B, will share the ups and downs in their quest to be Legendary. These organizations realized how they treated their employees directly influenced how the customer and guests were cared for. She’ll go into every nook and cranny. This is an exhilarating journey for all involved, and we want you to be inspired to discover your own Audacious and Legendary CX. Whether you’re already reaping the benefits of this paradigm or you know you need to, this podcast will fire your imagination! Click Subscribe now – your customers will be glad you did.
Let's Talk About CEX! The Customer and Employee Experience
Max on Swag, Fishbowls, and a Little Surprise
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Maxine Shapiro
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Episode 14
Here’s where Maxine shares her wisdom, experience, and humor by reminding us that when we think no one sees or hears us, whether in CX, EX, management, or leadership, we’re actually in a fishbowl! Whatever we do, people are watching. And not in a creepy way. Just being in the role we play, our customers, guests, and teams see us for bad – pouty, impatience, apathetic, or for good. The good is generous, joyful, natural, present, and agile. But Max doesn’t stop there. She introduces her Seek The Surprise, mentality and how we can use it in all of our lives. Sit back and have fun – whether anyone is watching or not!