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Let's Talk About CEX! The Customer and Employee Experience

All Audacious, Outrageous, and Legendary Customer Experience (CX) begins with the Employee Experience (EX). Maxine Shapiro and her guests will reveal why and how this process is relevant and a highly effective way to approach your Customer or Guest Experience as well as your culture and mission. Maxine’s passion and expertise for Audacious and Authentic CX and EX came from her years as a financial commentator on NPR’s “Marketplace” and hosting of two financial radio shows and 20 years of speaking, facilitating, and coaching on Collaborcate! Collaborate, Communicate and Create ResultsExecs of businesses from all sectors, from hospitality to retail to B2B, will share the ups and downs in their quest to be Legendary. These organizations realized how they treated their employees directly influenced how the customer and guests were cared for. She’ll go into every nook and cranny. This is an exhilarating journey for all involved, and we want you to be inspired to discover your own Audacious and Legendary CX. Whether you’re already reaping the benefits of this paradigm or you know you need to, this podcast will fire your imagination! Click Subscribe now – your customers will be glad you did.

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Let's Talk About CEX! The Customer and Employee Experience

So You’re in Transition (Or You Really Want to Be)

August 16, 2022 • Maxine Shapiro • Episode 15

There’s no better time than the present, for employees to be evaluating their present position. Or maybe you’ve been forced to appraise your current path. Brian Hinchcliffe, career consultant, extraordinaire, talks about why and how people can make the most of their time of transition and not be forced into making the same mistakes in taking a position they are not happy in. We all know that much of the workforce does not want to go back to the pre-pandemic discomfort and unhappiness some of us felt in our jobs. Max and Brian dig deep into all the positives of a transition, and how you can take an honest appraisal by asking yourself and those around you, specific questions. If not for ourselves, we all know somebody that could use some wise tips and guidance.

Connect with Brian:
LinkedIn: https://www.linkedin.com/in/brian-hinchcliffe/