ProcureSmart(er) Podcast

ProcureSmart(er): Episode 10: Paul Rutter Releases "You Can't Make This Ship Up"

November 09, 2021 Dr. Sharron Koch Episode 10
ProcureSmart(er) Podcast
ProcureSmart(er): Episode 10: Paul Rutter Releases "You Can't Make This Ship Up"
Show Notes

This week, we chat with Paul Rutter about his second book, You Can't Make This Ship Up, and what land-based businesses can learn from the cruise industry. We dig into the origin of his More Than Perfect Customer Service Model and hear how he started his career by taking his dog for a walk.