Welcome to another Intangible Balance Sheet episode. Today Phillip Hatfield joins us to share his inspiring story. I'm still jotting down nuggets from this interview and am confident you will too. Enjoy!
music by bensound.com
JOSH KLOOZ, CFP®, MBA
SENIOR WEALTH PLANNER
Phone 281.719.0036
Text 281.699.8691
Fax 281.719.0156
jklooz@carsonwealth.com
1780 Hughes Landing | Suite 570
The Woodlands, TX 77380
Please check out and subscribe to my Youtube Channel and Newsletter!
JOSH KLOOZ, CFP®, MBA
WEALTH ADVISOR
Phone 281.719.0036
Text 281.699.8691
Fax 281.719.0156
jklooz@carsonwealth.com
1780 Hughes Landing | Suite 570
The Woodlands, TX 77380
Music by bensound.com
Welcome to another Intangible Balance Sheet episode. Today Phillip Hatfield joins us to share his inspiring story. I'm still jotting down nuggets from this interview and am confident you will too. Enjoy!
music by bensound.com
JOSH KLOOZ, CFP®, MBA
SENIOR WEALTH PLANNER
Phone 281.719.0036
Text 281.699.8691
Fax 281.719.0156
jklooz@carsonwealth.com
1780 Hughes Landing | Suite 570
The Woodlands, TX 77380
Please check out and subscribe to my Youtube Channel and Newsletter!
JOSH KLOOZ, CFP®, MBA
WEALTH ADVISOR
Phone 281.719.0036
Text 281.699.8691
Fax 281.719.0156
jklooz@carsonwealth.com
1780 Hughes Landing | Suite 570
The Woodlands, TX 77380
Music by bensound.com
Joshua Klooz 0:01
most people are aware of their own financial balance sheet.
As soon as we buy our first car or house, we become aware of it. If you're of a certain personality type, you may track it quite a bit. But I'd submit to you that we're also unconsciously aware of another balance sheet. And this one is sometimes tricky to measure and even harder to manage. Sometimes we often find it hard to put into words, but it's real nonetheless. I call this our intangible balance sheet. What I mean by this are those life principles, experiences, memories and stories that given any amount of money, we wouldn't drain. They're the memories that bring tears of joy to our faces, because we simply can't imagine life without them. We feel fortunate to have had them. It could be our first jobs, proposals, wedding days, burrs, struggles, anxieties, or fears, and maybe even some hindsight. It's all those things that melt into a memory that bring a distance stare to our face, and maybe even a smile.
We feel lucky to have had them because they're what has made us us. So that's what I'm talking about when I talk about the intangible balance sheet. It's those moments in life that may be financially irrational, but which are indispensable parts of who we are. So, these episodes are focused on the stories that bring us joy, happiness, fulfillment, and ultimately may hold unnecessary keys that will direct the future for our family, friends, and maybe even neighbors. So listen in with us as we discover some of those stories that are meaningful to our guests. And maybe you'll even uncover hidden value on your own intangible balance sheet.
Phillip Hatfield 3:06
barn all for three sets of bale back then but no started with the same worth think work ethic you did. And God just kind of blessed me through that kind of became my business person got in the hospitality industry for years with Regency Hotel, Ramada hotels, and lo and behold, my dad told me about a book he said, hey, you need to read this book by a guy named Zig Ziglar zig zag as a daddy, I don't use the papers. I don't smoke that stuff. And that was just kind of like the, the intro to me getting to know Zig Ziglar. And that major transformation in my life.
Joshua Klooz 3:43
Well, you're gonna laugh, but I can remember read Zig had a weekly column. And it was on a, it was an old platform that we had growing up, but it was they called it DTN. And he did a weekly column that came to that that platform. It was basically how we on the farm and ranch got commodity markets and weather updates and things of that nature. But Zig was a blessing to numerous folks that that is really neat. What was the book the book was See you at the top? It was
Phillip Hatfield 5:00
learning that you know, when you if you gotta work, you got to have a good attitude, make it fun, make it enjoyable. Because everything has work, no matter what you do is work. But if the attitude of how you approach what you're doing so learn very early on, take the attitude. I don't want to do this, but let's do it. Let's get it done. Let's do the best we can get it right the first time, so we don't have to redo it. So
Joshua Klooz 5:26
Yeah. So who was the first person that you remember? Standing out to you, man, they enjoy what they do. Was it your dad? Absolutely. He loved building houses. He loved helping people. And here's the funny thing, my dad, he was kind of like one of these super intelligent guys. He was not a good hands on type of guy. But he was brilliant in everything he did. But watching him how he communicated to people and talking to them. And the number one thing there again, Josh is how he treated people treated them with respect, and they treated him back, they would do anything for him, because he was truly appreciative of what they had done for him.
Phillip Hatfield 6:07
So with that background, you know, how did you how did you get connected in the hospitality industry, what my dad owned, he had several things. He had donut shops, pizza parlors, ice cream, parlors, and stuff like that those were sad businesses he had. And so getting into that, and so I got into the food and beverage type of business, I worked for the Regency Hotel in Shreveport, Louisiana. And so when I got Hardy there, I absolutely loved it dealing with banquets and restaurants and, and all that stuff. And lo and behold, from that point, going up to becoming the general manager of at the time, the nicest hotel in Fort Worth, Texas at 24 years old, kind of took that over. But getting into the hospitality business, I learned if you can do restaurants, and hotels, if you could run a restaurant, you could run anything. There are so many variables that you have to do in the restaurant business that teaches the same principles through every other business.
What just what are two or three of those, just like your inventory, galley, you got a fresh food coming in, you've got to do something with that fresh food, and you better rotate it property to keep the fresh food going out first in first out those things learning about that then learning about inventory, inventory management, the dollars that you have on the shelf, that are there to make you money, but they don't make money if they're just sitting on the shelf. But how are you going to manage that even though you might have tin cans and the dry storage area, you sure don't want them cans dropping and bending, then you're going to have trouble there, but taking care of all your dry storage. And the other thing is going back to your inventory controls but also your percentages of what is my food cost? What is my food cost percentages? What is my labor costs, what's my labor costs, percentages, but then Josh, we always have as you know, those hidden costs factors people do not think about and as you're sitting here pricing for products and things like that, you got to be prepared for those hidden pricing, hidden hidden costs, such as workman's comp, general liability, all those other things matching taxes, all these things you don't think about that are hidden cost and how you price your product, and then how you come to your bottom line and scores your gross profit margin.
It sounds like you may have discovered that the hard way or is there any story that that comes to mind we we had to terminate a ship that worked for us in Shreveport, Louisiana. And once I terminated chef, heck, I wasn't a chef, I didn't know what to do. I knew how to cook a bit. And I had sous chefs and guys in the back who were good cooks, but they were not leaders. They were just cooking following what they were told to do. And so they hired a guy many years ago, you may know the name, his name was Paul perdono. They hired Paul Perdomo in South Louisiana to come up and spend three or four days with me, then he would come back and spend time with me about once every week or two and teach me how to lead and how to hire the proper chef. Because in a chef, you know, they're they're artistic. So some of those guys can be a little bit temperamental males and females learned how to deal with those learning how to deal with my personality. And that's what I begin to learn about things like the DISC profile, and personality assessments and how to, for me to learn about their personality and their work and for them to learn about mine as well.
to you? Let's go back to the hospitality industry. I was working in Shreveport, Louisiana as I told you as the food and beverage director for Regency Hotel and I had a headhunter come in and they said hey, we'd like for you to come and manage this hotel in Fort Worth, Texas. This is like wow, I grew up in Fort Worth I love to get back home so this was back in the early 80s And I said oh, I let me go see the hotel they said oh no, no, we don't want you going to see the hotel because we're looking for this general manager position and if you go it might scare off some of the employees isn't okay so then they brought the owner of the hotel the end so we went over that they gave me my compensation package show me these beautiful pictures explained it. That's it. Wow. That is perfect. So I turned to my two week notice loaded up my u haul trailer behind my car and off to Texas. Oh, we're Oh, it was great. Josh I go to get off the highway. I take the exit often rack off to the right. I go up the ramp I get up to the very top there's a bridge I've got to cross over to get across highway 20 and are looking wow there it is that beautiful hotel. It's prettier than me even told me so as I turn and go across the bridge to get to the driveway go to turn in right is I turned into the right Josh I saw it on the left hand side.
Six weeks before I got there, there was a major fire. Five people had died. Already three people were still in the hospital. And so that's when I did not know what to do I get in the rest of the hotel was beautiful. The other two buildings the main building, but taken over a hotel where people had died in a fire and and simply let me ask you this question, Josh, I know you live down in The Woodlands and you traveled quite a bit. Would you go and stay at a hotel where there had been a fire and people have died.
Joshua Klooz 1:47
Welcome to another intangible balance sheet conversation on the wisdom and wealth Podcast. I'm Josh Klooz, the senior wealth planner for Carson wealth here in The Woodlands, Texas. Our guest today is Phillip Hatfield. He's a small business coach and consultant and keynote speaker. His story is incredibly inspiring, and I'm really excited to have him invest some of his intangible balance sheet with you all today. Welcome Phillip. Well, thank you for having me. I'm excited to be here today, buddy. It is our honor and privilege. So Phillip as as always, the purpose of our conversations are to help us invest are in tangible balance sheet and by that we mean those life principles that given any amount of money we wouldn't trade because they're they're who, who we are they are the things that have made us who we are. And your story is really unique and really inspiring. But to set the table before we dive off, can you give us a little bit about your upbringing and you're
Phillip Hatfield 2:43
absolutely sound like you and I had a similar background. My dad was a home builder and the one thing I absolutely loved all my life was working for my dad working with Tom was eight or nine years old. He was a home builder. So we did home building but also we went out there working on the farm working on the ranch Hoover cutting Hale baling hay loaded on the trailer stack and stack
my dad told me about the book in 1984 when he told me about the book, and I didn't get the meat zigs or mighty 93. But that book just totally transformed my life. And here's another thing just I did not read books. You know, I went to school, went to college read a little bit, but I didn't read the books until I read that book. And then it just totally transformed my life.
Joshua Klooz 4:31
Hmm. So I heard some of these principles come through but what was your first memory of work? Like when you finally it clicks like, Hey, I've got to work in order to make a living or that's how a living is made. But what was your first when you what is the first time that you ever remember? Oh, that's what work is I would
Phillip Hatfield 4:53
say probably about 15 or 16 years old, you know, there again working out on the farm working with my dad as a home builder and
we don't want to re stack all that hey, typically.
Joshua Klooz 9:29
So, this profile, I mean, those that had been the early days of those types of assessments, what was the what was the first time that you ever remember hearing about that, and in hearing about how that could be implemented
Phillip Hatfield 9:42
very early in my career going back and Zig always talked about it. He always used personality assessments in his business and this is the only one that was not copywriting. So that's why you see so much of it out in different formats today. But here's the proper disc format, teaching you about what your personality It's not a personality test, it's an assessment can help him to look at who you are, and does that validate who I really am. And then we took that into make it simple years ago, they used to put them in animal characteristics. So we know about animals. And so we looked at those different animal characteristics. So that kind of brought it to the front of my mind. So is this guy, is he a lion? Or is he a tiger? Or is he a bull? So it just kind of helped me to learn that way as I began to learn how to dig into the DISC profile system.
Joshua Klooz 10:33
That's really neat. So what are some of the difficulties that you've encountered in life that you would say have been formative
Probably not talk about
Phillip Hatfield 12:35
the greatest challenge of going in and trying to rebuild that hotel because the great chefs and all my top managers had already left before I got there. I didn't even get to meet them. All I was left with were the misfits. And I call myself a misfit also. We went in there not knowing what to do. That's what my dad told me about the book by Zig. See you at the top got the book begin to read the book and learn about dealing with people and stuff like that. And just to learn how to teach and train these people that we could run a hotel and rebuild a hotel. Here's the cool thing. Josh, we did rebuild the hotel that took some time. But about a year and a half. Two years later, the owners had planned to sell the property from the very beginning after the fire. But about a year and a half, two years later, when we did our final year in profit loss, we had clear our sales were well over 12 million now that don't sound like a lot to today's terms $12 million a year. But let me take you back to 1984 85 $12 million a year was pretty substantial. So we had a hotel that was generating sales generating revenue, profit, but it was hard work teaching these misfits how to do and maybe in the midst of it working with them being a part of the team and then again leadership as we know as not being someone in the office just shouting out directions which get out there rolling up your sleeves and working with them elbow to elbow but that's pretty well where it all started.
Joshua Klooz 14:03
So what was your your introduction to the staff? Like did they take you seriously at first or how at what amount of time was it before people finally I started
Phillip Hatfield 14:17
because basically when I was there it's the I don't care people you can't do this. We're just gonna grow the check and we're gonna leave but once I begin to learn who they are there again with a disc principles, begin to see their personality and begin to find out what were their goals what were their dreams, and let them know that I can help them achieve their goals and dreams as well as together we can rebuild the hotel that we need to rebuild the hotel so we have the resources to help you get your goals dreams and ambitions. Now if they wanted to buy a car a lot of them had good credit but didn't know how to buy a car. Some of them had good credit and money saved wanting to buy a house but didn't know how to buy a house. So begin to take those types of interest in the people genuinely, authentically caring about the staff and caring about the hotel. And that's how we rebuild our business.
Joshua Klooz 15:12
So how many years were you?
Phillip Hatfield 15:15
About 10 years with that organization?
Joshua Klooz 15:20
Did you ever get Zig
Phillip Hatfield 15:22
Ziglar, after I had already left that I'd worked on being the youngest vice president ever, in the hotel industry in took over three other hotels for the same company that was working with. So as a VP and originally I had three different hotels, one in Houston, one in Shreveport, and another one here in Fort Worth, but I did not meet Zig so 1993 After I got out of that industry. Got it.
Joshua Klooz 15:49
What other difficulties in in your life? You know, in your work? Did you find formative? Well,
Phillip Hatfield 15:57
let me let me take you here to probably the most recent in our time, there have been many things that molded us and shape us and we learn from and we've had many obstacles and barriers and roadblocks in our life and, and all people do. But let me take you back to the most recent and tomorrow will be my anniversary. 7:26pm. November, the ninth 2008 I had a major accident. I was riding a motorcycle, I was riding North three lanes heading north on the Boulevard and three lanes coming south and I saw the car coming that direction coming south I saw it crossed the white line. And as a biker, a motorcycle guy learned to look that driver in the eye and see what they're going to do about what their eyes are doing. Well, Josh, I didn't see her I what I saw was I saw a sling or heretic, laying it to the left and slit a cell phone up to her ear. She got to the traffic signal and decided to turn to get on the highway. And as she was trying to make it she made that turn. I was on the motorcycle in the center lane, there was a car in the express lane saw the glady and slammed on their brakes, they dropped back. Well I'm the next one in line to be hit. So I hit my front brake and rear brake brake on the motorcycle. And immediately I got hit in the back end by big ford f 250 pickup truck almost went down. And I'm always running over me. And so I knew all I had to do is drop that thing down in first gear, open that throttle all the way and let that thing go get out of the way. And just hope she got off the gas. And so that's all I could do. But as I looked at her, she floored it, she punched the gas still trying to beat us across the highway. Josh got to the intersection. And it was the impact. He hit me with that steel frame between my legs, that hot motorcycle engine between my legs. And so point of impact. And as she hit me, I turned it to the left I looked in the windshield I could see her and she still didn't know she hit me. She was still talking on the phone and I wound up about 175 feet away from point of impact. And so my life totally changed jobs because my whole body was destroyed, almost died seven times within the next 10 days I was in the hospital a long time wound up what you see is I'm now a left leg amputee but that's just what you see. But my whole body was destroyed. And so only by the grace of God did I survive and so major lessons in life and business of what to do when these obstacles come now that was Saturday. That was on a Sunday night 7:26pm and Josh had fully expected to make it to work the next day, which was Monday. And so I had a partnership and in a larger modular home and mobile home business and needless to say, I didn't make it to work. I didn't make it to work for a long time, months, months as in hospital a long time. But here's the thing you know through proper goal setting and preparation and the work that you do as well. My office was set to run a just like a Timex you take a lickin and keep ticking. You remember that that'll save but everything was set up and opened up my files and everything was in order that could turn on my computer. Everything was there but there again talking about goal setting which is what you do and goals planning which is planning for the future. You know, same thing that you do by doing those plans and having them done beforehand. My business was able to run while I'm unconscious in the hospital dying
Joshua Klooz 19:46
What do you remember of that time? Are there nurses that stand out to you or their donors that stand out to you?
Phillip Hatfield 19:52
It was amazing. Josh I've never really knew what nurses really do. loved my doctors but you know ones that really take care of your the nurses. They do amazing. There's so many things I can tell you. But there was one particular time and this is a probably is insignificant to a lot of people. But I only had one leg left and my foot, and there was a nurse and she was off duty and she would come in, and here I am unconscious. She was putting some type of lotion on that foot and massaging that foot. And if it would have some type of a little tingly feeling or some type of something she was putting the medication on. And I just remember that feeling so good. And that lady would come in, and she worked her shifts when she got off, she would come and do that. frequently. It's like something. So minut. But there were many major things. So my newest still stays with me today of that lady, rubbing that foot. It was just kind of like, I don't know, I have to love kindness, generosity, authenticity that you just don't already find these days.
Joshua Klooz 21:00
Yeah, it's so a personal experience. You can't quite see the halo. But if you if you turn your head aside, you'll see it a halo ever run in contact with. So what do you remember when you You finally woke up? And you're starting to get your bearings? Like what? How did you mentally work through that?
Phillip Hatfield 21:26
Well, as I woke up, Josh, excuse me, excuse me. I got choked up, tell them a story. It always takes me back, especially now tomorrow being the anniversary. What was your question? I'm sorry.
Joshua Klooz 21:41
Ya know, what, as you woke up, and as he started to put, you know, kind of just reality in order, what what do you remember? And how did you how did you
Phillip Hatfield 21:51
I remember when I first woke up, there were things going on there. But within just a few hours, I remember thinking how blessed I was to be alive. And I always had had this thought for many years, it's kind of like, had this thought for the pod died today, how many people would come to my funeral, so I always had that thought in my life, because they were maybe 20, maybe 30 that have a funeral in the middle of the week and everybody's working. But Josh, with this accident in waking up, I realized, somehow, there's a grace of God, my life had touched 1000s of people and I'm in the hospital unconscious. When I wake up, it had been a while. And all the hundreds and hundreds of people who came to the hospital, who were not able to see me took care of my family took care of everything that needed to be done talking to my mom, medical professionals coming in to help you give you advice. And I remember one guy, his name is John Browning. He lives in the town I live in today. And we did not know each other then. But he was an attorney. And he knew the things that needed to be handled. And so he started taking care of all my legal stuff while I'm unconscious in the hospital, telling my family you got this, you got this no eyes. There's things to do. And just all these people that I had never realized that my life had touched, all of a sudden they were there. And Josh, they kept coming and coming and coming. It's like, it was like a never ending stream people who I had known 25 years previously. How did they find out that I'm in the hospital with this and it was just amazing, the human response that I got from people.
Joshua Klooz 23:34
That is really neat. So how how many months did it take before you finally left the hospital and we're, you know, procedure and surgery free,
Phillip Hatfield 23:47
I would say probably at a total eight to nine months right in that area there. So there again, I told you my little buddy story then, just to give you a little Yeah, just a quick little thing I broke my back, my back had broken the point of impact. The car hit my left femur right up in the top of my leg, you know the big bone between your knee and your hip. So when the cord hit that femur bone, and it snapped it in half in my leg, the bottom part swung to the side. And then that bone where they broke attached to my knee came through the inner part of my leg and it goes up through my growing about eight inches up inside my to my navel. So we had that injury I had my body physically burst open from my chest down to the top of my navel and literally broke burst open and was bleeding out on the street. My colon and burst and spleen had burst and there again it was just kind of like my body was just totally destroyed. So the rehabilitation process took quite a while then I say no, I'm still in the rehabilitation process. It never ends. But Josh, the amazing thing is is that people that come to your side come to your rescue, the encouragement you get from that the authenticity and I'll bring up that word of life because I love authentic people, people who come and keep coming and keep trying to help over and over. And then in my business, you know, the people that came in and truth to the business when I'm unable to do anything one guy is, his name was Larry Speck, he was the regional vice president over my company, but he came in and took over everything. And all the employees, they took care of the customers, because you know, you still have customers that you had promises to, and contracts and homes you're delivering, and homes that are being built, to be delivered to their sites, and all that stuff still went off. And, and I'm not gonna say it went off perfectly, because the guy that did all the deals wasn't there. But they had all the information in how to proceed. But all the people that took care of the business as well. So still, I had income coming in while I'm unconscious in the hospital.
Joshua Klooz 25:52
Wow, that is remarkable. So one of the themes that that we uncovered throughout the podcast is kind of what we call that happiness portfolio. And you've touched on a lot of it. But a guy by the name of Arthur Brooks, talks about this a lot. And he, you know, he says, Hey, happiness depends some on our genetics, you know, studies have shown it depends on some of some of it depends on big life events, but a part of it are habits. And that's the part that we try to focus in on the most. And those habits are bound up in, in what he calls the happiness portfolio. So it's, you know, our faith, our family, our friendships in meaningful work. And he says that, you know, if we get those four things out of balance, or out of whack, that's typically, yeah, good. To put it mildly. And so I'd be curious to hear from you. I hear so many of these themes coming through. But how have you kept and how have you managed to keep your happiness portfolio intact, despite, you know, different life events,
Phillip Hatfield 27:02
Josh, that was very easy. I love that you brought this up about Mr. Brooks, you know, happiness, we think of the word happiness. Happiness is what happens to you. Happiness comes from an immediate response of what you're going through at the moment. Now, we all go through things, and there is no one alive, that's not been through some struggles, or going through struggles now, happiness, it's not always being happy, as far as what you're going through at the moment, because there's some tough things that may be happening. But to go back and find that inner joy, and you brought that up a minute ago, the joy that comes from faith, family, and friends, the joy of who you are, and you're steadfast in who you are, and where you're going in life, and where you're going in your afterlife as well. But that joy helps to overcome the happiness when something happens bad. But then that fuels the happiness that fuels that I am happy because I have the joy of my foundation, everything is already planned out for me. And I've got my goals already said I've got them all in a working order. My family is being taken care of. Now that it's up to me to concentrate on myself. And you know, Josh, sometimes we feel guilty of concentrating on ourself. But I had to concentrate on my own healing. And healing always starts in a positive frame of mind. If you have a problem with a frame of mind, it's going to help you to heal, it's not going to heal you. But if you definitely have a negative frame of mind, that's definitely going to cause some some problems there, as you know. So happiness, it comes from a deep seated joy. And yes, happiness is very important. And always having a smile on your face. Even though things may happen. People don't need to know the negatives all the time of what's going on, but to see that they know what you're going through. You may not know that they know what they know what you're going through in your life situation. For them to see the joy and the countenance that you have, and the happiness and the peace. It's like, hey, I want some of that. Can you teach me how to get that happiness?
Joshua Klooz 29:05
Absolutely. Within your family, what rhythms have you found that are important? Specifically, in creating, you know, if you've found any creative ways of bringing your family together to maintain that
Phillip Hatfield 29:20
power about four or five years ago, it's called contagious encouragement. And in that book, I actually have taken what I've learned from Zig Ziglar on so different things I expounded on it in many different ways. But contagious encouragement comes to the point of telling people what you like about them as why, like Josh I just mentioned, you know what I like about you. Let me tell you, when we first don't know started this conversation before the recording, I picked up immediately on your personality and who you were about how nice you were thoughtful you were I picked up some little things that you really care about getting a proper messages through your your audience, listening as you tell me that you really want to help people, you know what I like about you, I like that you're authentic. And this isn't just a podcast just to make you money or promote your business, but it's how can I help the other people? Now see, Josh says, I told you what I liked about you, but also told you why. And I like that about you. So in this process are these all in the book you go back through, but telling people what you like about them, and why you liked that about them. And it's amazing, because a lot of people don't know what you like about it. And you could change that where this like, say, in a work setting, you may have a young female, then definitely you're an older male, and you don't want to tell a younger female what you like about him or get the wrong idea. So you could tell her what you admire about her or what you respect about her. And you could do that all the way up to the top, all the way to the bottom in your company. And everybody No, but letting people know what you think about them and why people are not validated. We don't tell people, what we like about them what we love about magic. Years ago, when I was dating my wife, I love you. She said quite a year ago as well. I wanted to keep dating this girl. So then a little while later I said I love you. She said, Why don't you know I better have another answer now that I didn't have back then. So then another two, three minutes. I say, sweetie, I love you. Why? And here it is all these years later, when I tell her I love her. A lot of times she'll say nothing. Or she may say I love you too. But always I'll get no response at least a couple of three times a year. Why? Well, you know, after all these years, might better be a much more deep seated love. Because you know what, as we get a little older, some of these physical things begin to change in our lives, that you know what I love her for who she is what she is the positivity amount, like the encouragement in my life, there's just so much more than and then again, you understand that in your life and your business as well.
Joshua Klooz 32:03
I want to focus in also on meaningful work is part of that, that equation? We've gone through a kind of a season where and we are going through a season in the economy where traditional works changing, right? Where a lot of people are working from home. work isn't as physically noticeable anymore because of you know, the service economy maybe or even just the intellectual economy. What do you see as important to maintaining kind of that earn success. And keeping that the idea of earn success alive, even after a traditional work is, you
Phillip Hatfield 32:44
know, a lot of work for a company for the last several months. You know, I do a lot of consulting and do working. And the one thing that I really found people are still starving for human interaction. We think we can do everything from the computer. And yes, we can do different things through those meetings. But even in that meeting, Josh, like you and I are talking here, you know, the authenticity of coming through. Just like if you're talking on the phone, you know what you don't realize it but if you're not smiling, while I'm talking to you, it's not gonna come across that way. You know, be who you are, if you're in that on the telephone or on that Zoom call, or whatever it is. But then again, make sure you get out to a human the interact with people. One thing you can do working from your home doesn't cost you anything. Nobody does it. Go back like it used to be soon people a thank you handwritten card. Tell them thank you so much. I am loving working with you, whatever it may be just a handwritten note, all it cost you if you can't afford stationery, write it on a little piece of paper, put it in an envelope, put a little stamp on it. And when they get something in the mail, it's kind of like a kid you get to be a key to get it's like, oh, what do I have? If there was a arrangement with them? What do you like about them and you're enjoying their work? There's ways we can always keep that personal touch going.
Joshua Klooz 34:09
I really liked that. Well, it's good that you have been just so encouraging and generous with your time. But before we go, I do want to crystallize some things just a little bit. So think of this as like part of your ethical will some people call it but you know, as you as you think about the next generation and those life principles that have made you who you are, what are some of the the most important ones that you hope are passed on from your story and from your life to the next generation, whether it be your family or whether they're going
Phillip Hatfield 34:47
to be good binders and good binder is looking at people trying to find the good and you go back to the exercise I told you that we do and contagious encouragement in the book. You got to look people in the eye tell them what you like about them. Man, why start looking at the good in people? What do you like about people because naturally we want to look at our competition and, and we look at that and we start looking at all the negative. So a beautiful lady walks into a room and you're a beautiful lady and you start looking at all the things with her that's not exactly like you would like it to be or, or as a man in your stature, six months seven, and I've gotten brother on a six foot seven good looking guy. And, and so you want to compare yourself to that person, be you don't compare yourself to them. But then find what commonalities you have in them be a good finder, and you know another thing, Josh is to be authentic, be real, be the best you you are. Always, always be pouring into yourself with personal development, and professional development. Always be learning, because we're always learning. And communication is number one, letting the people in your life your family, your co workers, all them. Let them know what they do what they bring to you and what you can bring back to them. They will find value in you by you just being the best you you can be having that smile treating people, as the as the Bible always tells us treat people as you want to be treated back.
Joshua Klooz 36:12
Absolutely. Philip, thank you so much for your time today. This has been such a treat and such a blessing. And hopefully we can get together for more Conversations in the future. If anyone in our audience wants to learn more. What's the best way to
Phillip Hatfield 36:26
do Philip in by the way, let me help you with that, Josh. That's Philip with two L's and one leg. It's phillip.com can go there. You can find my books at Barnes and Noble. Amazon or on my website we've got carried by angels be the transformation. And we have also contagious encouragement. And we're writing another book right now, Vicki and I were talking about the other day and it's his call the positive power of change. You know, because change happens with the positive influence there. But that's how you can convey.
Joshua Klooz 37:00
Excellent. Thank you again for your time.
Phillip Hatfield 37:02
Thank you, my friend. It's such a blessing show and let's connect again.
Joshua Klooz 37:10
Thank you again for joining us for this week's conversation. We trust that your time has left you both enriched and inspired to better invest your own intangible balance sheet. As always, we wish you and your family in the truth, beauty and goodness on the road ahead. Your opinions voiced in the wisdom and wealth podcast for Joshua Klooz For general information purposes only, and are not intended to provide specific advice or recommendations for any individual. Past performance is no guarantee of future results. investing involves risk including possible loss of principle. No strategy assures success or protects against loss. Guests are not affiliated with Carson Wealth Management LLC. To determine what may be appropriate for you. Please consult with your attorney, accountant, financial or tax advisor prior to investing. Investment Advisory services are offered through CWM LLC and SEC registered investment advisor. Alright, dress locally is 17 at US landing Boulevard Suite five Saturday for Woodlands, Texas 77380
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