Send us a text

Hiring a stylist is hard. Retaining one is harder. Training them from scratch? That’s where most salon owners throw in the towel. 

Todd and Jen believe that’s exactly where the opportunity lies.

In this episode, they break down their education funnel—the system they’ve built to train new hires (especially those straight out of cosmetology school) into fully booked, confident, high-performing stylists. 

From blow-dry assessments to client-ready test-outs, you’ll hear exactly how they do it, how long it takes, and how it leads to stronger retention, higher performance, and long-term growth.

Whether you’re thinking about training your first stylist or looking to improve the education model inside your salon, this episode will help you build a path that scales with your business and supports your team.

Key Topics Covered:

[00:00] Stop Waiting for the “Unicorn” Hire
[00:02] Jen’s Story: Learning the Hard Way at Her First Salon
[00:04] Daydreaming Won’t Save Your Business—Systems Will
[00:05] Todd’s Opening Rant: $80 Haircuts, Facebook Negativity, and a Dying Industry Mindset
[00:12] Stop Asking Facebook What a Lawyer or Accountant Should Answer
[00:14] Building an Education Funnel
[00:16] Going Wider Reduces Risk and Builds Retention
[00:17] Why We Focus on Hiring Stylists Out of School
[00:19] How a True Apprenticeship Works (And What States Offer It)
[00:20] Are You a “Push Forward” or “Hold Back” Type Leader?
[00:22] Our Step-by-Step Training System (From Model to Client-Ready)
[00:27] The Blow-Dry Test: A Crucial First Win
[00:30] Why Clients Are Paying During Training—and Why That’s a Win
[00:32] Adding Services One by One = Confidence + Clarity
[00:34] Transparency Builds Trust: Don’t Hide the Training
[00:36] Matching Clients and Stylists Without Compromising Standards
[00:39] Transitioning From Friends/Family to Real Clients
[00:41] Ongoing Training, Redos, and Leadership Conversations
[00:44] Education Never Ends—Even for Experienced Stylists
[00:46] Paying Stylists and Educators During Training
[00:47] What If You Don’t Have Time to Train?
[00:49] Be Willing to Let People Go—If They’re Not Growing, You’re Shrinking
[00:51] The Term “Apprenticeship”
[00:52] Get on the Email List

Key Takeaways:

• Unicorn hires don’t build sustainable businesses. Systems do.
• Stop outsourcing business decisions to Facebook. Talk to professionals.
• Create wins early and often. 
• Your education system should evolve. What worked 5 years ago won’t work now.
• Train transparently. Clients will respect your honesty if you lead with integrity.
• Hire slow, fire fast. Don’t hold onto the wrong person just because training takes time.
• Education never ends. Even senior stylists should be reassessed regularly.

Connect With Us:

🎧 Subscribe to the Hello Hair Pro Podcast
 📸 Instagram: @hellohairpro
💌 Join the newsletter: 321 Pro Push

Links and Stuff:
Our Newsletter
Mentoring Inquiries

Find more of our things:
Instagram
Hello Hair Pro Website

Send us a text

Real Talk on Hiring, Culture, and Why People Stay.

After a technical hiccup on Monday’s episode (sorry if you caught the glitchy one!), Todd and Jen are back with a full redo—and it might be even better than the original. 

This episode covers team retention, leadership, and how to build a salon culture that people don’t want to leave.

They cover everything from how to attract new talent straight out of school, why “luxury” means nothing if your client experience doesn’t back it up, and how simplifying your systems might be the key to long-term success. 

Oh—and they don’t shy away from calling out toxic industry mindsets that are holding people back.

Whether you’re running a salon or running a rental model, this episode is full of practical, experience-backed advice you can implement immediately.

🔥 Key Topics Covered:

[00:00] Why We’re Re-Recording + Behind-the-Scenes Podcast Real Talk
[00:03] Luxury Isn’t a Word—It’s a Client Experience
[00:06] Simplicity Wins: What Lego Can Teach Salon Owners
[00:11] Bad Advice on Facebook and the Mentorship Void
[00:12] Why You Should Always Be Interviewing
[00:15] Don’t Be Salty When Stylists Leave—Plan for It
[00:18] Creating a Clear Career Path with Visible Growth Opportunities
[00:22] How to Build Education Into Your Salon Model
[00:24] Stop Waiting for the “Perfect Stylist”—Hire Out of School
[00:28] Buy-In Beats Experience
[00:29] Flexibility + Rules = Sustainable Culture
[00:32] Why You Might Be the Reason You Can’t Retain Staff
[00:34] How to Structure Your Team to Handle Turnover
[00:36] The Secret Power of Station Sharing
[00:38] Culture Can’t Just Be a Buzzword—It Must Be Defined
[00:39] The Fun Factor: Why Energy, Leadership, and Respect Matter
[00:41] Culture > Commission: What Stylists Really Want Today

🧠 Key Takeaways:

• “Always Be Interviewing” – Even when you’re fully staffed, build relationships now to avoid panic hires later.
• Set Clear Growth Paths – Show stylists how they’ll grow with you—financially and professionally.
• Hiring Out of School Isn’t a Last Resort—It’s a Strategy – Create systems to train and retain future superstars.
• Flexibility Without Structure Fails – Your culture needs rules and systems if you want people to respect their freedoms.
• Culture is More Important Than Commission – People don’t just want money—they want meaning, clarity, and momentum.

📌 Mentioned in the Episode:

• The failed “luxury” experience rant
• A breakdown of our real-world commission system
• How Hello Hair Pro does internal education
• Our philosophy on interviewing, even when not hiring
• The deep clean bonus opportunity for staff
• Why hiring the “perfect” seasoned stylist isn’t your best bet

📣 Connect With Us:

🎧 Subscribe to the Hello Hair Pro Podcast
 📸 Instagram: @hellohairpro
💌 Join our weekly newsletter: 321 Pro Push!
🌐 Learn more:

Links and Stuff:
Our Newsletter
Mentoring Inquiries

Find more of our things:
Instagram
Hello Hair Pro Website

Send us a text

In this final episode of our commission salon business mini-series, Todd and Jen break down how their roles as salon owners have evolved over time—and what it really takes to build a sustainable commission-based business.

From systems and structure to trust, delegation, and team culture, this episode is packed with real-world insight and hard-won lessons. Whether you're just starting or scaling up, this is a must-listen.

🔹 Timestamps + Topics

[00:00] - Welcome back & what we covered in parts 1 and 2
[03:00] - Jen’s opening take: The first real vacation after 16 years of owning a salon
[05:30] - Todd’s opening take: Use AI smartly—but don’t outsource your thinking
[09:45] - How our ownership roles have changed over the years
[13:00] - Your team determines how far you can go
[14:40] - How we got our team to care about cleaning (without nagging)
[16:30] - Why simplicity in systems makes them stick
[18:00] - Using Slack for communication and why it works
[19:00] - How we structure team meetings to inspire, not intimidate
[22:45] - Honest self-audits: “Where have we failed you as leaders?”
[24:00] - Delegation, creating opportunities, and expanding team roles
[27:00] - Station-sharing, working 7 days, and maximizing space without expanding
[30:00] - What most salons miss: supporting multiple generations of stylists
[34:30] - Why we don’t micromanage KPIs and tailor mentorship to the stylist
[36:00] - Taking care of your team holistically (yes, that includes hydration)
[37:00] - Final thoughts: You don’t need to have it all figured out
[38:00] - Culture is built on your worst days, not your best
[39:00] - What to do next: Audit yourself, your systems, and your leadership

💡 Key Takeaways

• You can’t scale alone. Build systems, delegate, and trust your team.
• Meet your staff where they are. This includes their mental health, concerns, and communication preferences.
• Your culture is about the bad days. Stay grounded and lead with intention.
• Commission isn’t outdated. Done right, it offers freedom and structure.
• Everything improves when your team feels valued.

💌 Sign up for our weekly email:
Get real business insights, tools, and challenges delivered every Monday.
👉 Join the 321 Pro Push! newsletter

Links and Stuff:
Our Newsletter
Mentoring Inquiries

Find more of our things:
Instagram
Hello Hair Pro Website

Send us a text

In this milestone 200th episode, Todd and Jen continue their in-depth exploration of what it takes not only to build a successful commission salon but also to sustain one. 

From emotional intelligence behind the chair to their refined hiring process, leadership growth, team retention strategies, and handling conflict like pros—this episode is loaded with actionable insights for salon owners and hair professionals alike.

🕒 Timestamps & Topics:

[00:00] – Opening Takes

[07:00] – Recap of Part 1 + This Week’s Focus: Culture & Hiring

[08:00] – Early Hiring Mistakes & Leadership Growth
How the initial team didn’t align with the Hello Hair Pro mission—and how Todd and Jen refined their leadership and hiring approach as a result.

[10:30] – Hello’s Current Hiring Process
From culture fit first to post-hire model evaluations, shadow days, and hands-on onboarding.

[15:00] – What They Look for in New Team Members
Hiring for personality, not just skill. Todd looks for people he genuinely wants to be around; Jen assesses presentation and willingness to learn.

[18:00] – Common Hiring Traps in the Salon Industry
Why relying solely on technical ability is short-sighted, and how mentorship and real education matter more than ever.

[20:00] – Maintaining Culture & Retaining Your Team
What do you do after the hire? Jen shares how they constantly create opportunities, set goals, and keep their staff engaged long-term.

[22:00] – Fighting “The Social Media Carrot”
Why your team is being recruited 24/7 online—and how Hello Hair Pro stays ahead by offering real, meaningful value inside the business.

[24:00] – Education & Growth Opportunities
Daily education, peer-led classes, paid teaching gigs, and goal tracking. Jen explains how these initiatives keep their team connected and motivated.

[26:00] – The Power of Little Things
Sometimes, upgrading the breakroom fridge is the culture win of the year. Small gestures = big impact.

[28:00] – Making Work Fun: Games, Challenges & Contests
From Google review competitions to team videos, Todd and Jen explain how they use fun strategically, so it doesn’t become “just another thing.”

[29:00] – Treating Staff Like Adults, Not Children
Professional respect is key. Feedback is given directly, respectfully, and constructively.

[30:00] – Handling Conflict the Right Way
Disagreements happen. Jen and Todd discuss how they approach staff conflicts, encourage resolution, and maintain healthy team dynamics.

[32:00] – Wrap-Up + Teaser for Next Episode
Todd will be asking the team, “Why do you stay at Hello?” and they’ll share those answers in a future episode. 

💡 Key Takeaways:

• Hire for character, teach the skill.
• Retention is the real growth strategy.
• Create a salon people don’t want to leave.
• Your culture is built on what you tolerate and celebrate.
• Conflict is natural—how you handle it defines your leadership.

📩 Get More From Todd & Jen

Join the Hello Hair Pro Newsletter to get practical salon biz tips in your

Links and Stuff:
Our Newsletter
Mentoring Inquiries

Find more of our things:
Instagram
Hello Hair Pro Website

Send us a text

Is running a commission salon even worth it anymore? Should you go solo, rent a suite, or bring it back to commission? 

In this episode, Todd and Jen dig deep into what it actually takes to run a successful salon in 2025—from ditching discounts to building strong foundations, leading new generations of hair pros, and why most salon owners burn out.

You’ll hear why leadership is everything, how to market with intention, and how to avoid the trap of working harder instead of smarter. 

This episode is full of real talk, hard truths, and proven strategies that Todd and Jen have actually implemented in their own salon.

What You’ll Learn:

• Why salon ownership isn’t about hair—it’s about business
• How blaming “the next generation” is lazy leadership
• The fatal mistake of constant discounting
• What a solid mission, vision, and core values actually do for your business
• How to build a brand people want to work for (and with)
• Why culture starts with listening, not talking

Helpful Blog Posts:

• Client Acquisition: Are You Solving the Right Problem?
• Don’t Be For Everyone
• Attracting The RIGHT Clients

Timestamps:
00:00 – Happy (not really) Monday + Opening Takes
01:30 – Is Commission Still Worth It in 2025?
02:15 – Todd’s Opening Take: Put the scissors down
03:00 – Jen’s Opening Take: Blaming the new generation won’t work
05:00 – The real reason salon owners burn out
06:30 – Discounting is not a marketing plan
09:00 – What your promotions say about your business
10:00 – Foundations: Mission, Vision, Core Values
13:00 – Choosing aligned brands and distributors
16:00 – Why salon marketing starts with knowing yourself
19:00 – Likes vs Revenue: What good marketing actually looks like
21:00 – Why making money isn’t “selling out”—it’s survival
24:00 – Culture is everything: How we built ours
27:00 – Jen’s honesty: “I didn’t know if I could be this uncomfortable”
30:00 – Listening over lecturing: The new leadership model
32:00 – Join our newsletter + what's next

Links and Stuff:
Our Newsletter
Mentoring Inquiries

Find more of our things:
Instagram
Hello Hair Pro Website

Send us a text

In this episode of the Hello Hair Pro podcast, Jen and Todd dive into what it really takes to build a standout salon business in today’s industry.

They kick things off with a personal story about a salon owner's dress code and her grandmother's influence, which leads to a broader conversation about the role of professionalism and presentation in attracting the right clients and building trust.

Then, Todd shares a blueprint for treating your salon like a media company—from launching a podcast and building an email list to creating content that attracts dream clients and future team members. Learn how shifting your mindset from "just a salon" to a media-driven brand can unlock next-level growth.

Whether you're a salon owner, booth renter, or stylist with ambition, this episode is packed with practical advice to help you grow with intention, elevate your brand, and future-proof your business.

Timestamps:

• 00:00 – Intro: Why This Topic Matters
• 01:18 – A Salon Owner, Her Grandma, and the Dress Code Debate
• 03:30 – What Professionalism Really Means in the Hair Industry
• 07:42 – Jen’s Advice for New Salon Owners
• 09:26 – How to Build a Media Company Around Your Salon
• 20:52 – Final Takeaways & Growth Challenge

Links and Stuff:
Our Newsletter
Mentoring Inquiries

Find more of our things:
Instagram
Hello Hair Pro Website

Send us a text

Is being the 'boss' really the freedom it's hyped up to be?

In this episode, Jen and Todd break down some of the biggest myths in the salon industry — from the glamorized idea of being your own boss to the realities of chair rental and independent work.

You'll hear:

• Why summer is a strategic season for planning and promotion
• The most common mistakes new stylists make when renting a booth
• The truth behind titles like Master Stylist, Boss, or Owner, and why they can be misleading
• Why mentorship can save you from major (and expensive) business pitfalls
• The difference between freedom and structure in salon careers
• How salon owners can navigate side gigs, retention, and stylist growth

Whether you’re a commission stylist, booth renter, or salon owner, this conversation is packed with honest insights, laughs, and next-level salon strategy.

⏱️ Timestamps for Easy Navigation

00:00 – Welcome and episode intro
00:17 – Today’s hot takes: balancing fun with work
03:01 – Why you should question “expert” advice
07:17 – The truth behind being “the boss”
13:02 – When independent stylists get confused about business
20:23 – Real talk: the challenges of going solo
21:38 – The problem with inflated titles in the beauty industry
22:29 – What “Master Barber” really means
24:32 – Can you balance side gigs with salon success?
28:24 – How to plan during slow seasons
33:27 – Straight talk for aspiring salon owners
34:50 – Why solid foundations matter more than flair
38:52 – Final thoughts and encouragement

Links and Stuff:
Our Newsletter
Mentoring Inquiries

Find more of our things:
Instagram
Hello Hair Pro Website

Send us a text

Do What You Love. Figure Out Who You Are & Do the Work

In this multi-topic episode, Jen and Todd share their thoughts on the importance of passion and self-discovery in both personal and business life. 

Jen starts with a heartfelt story about a client who was moved to tears after Jen transformed her hair with extensions, reminding Jen why she loves her work. 

Todd follows with a discussion on the significance of figuring out who you are and then putting in the work, emphasizing that copying others won't lead to success. 

They also explore the dynamics within salons, the importance of attracting the right kind of clientele, and how new hairstylists should approach building their careers. 

Moreover, the conversation shifts to business strategies, using Trader Joe's unique model as an example to illustrate how businesses can thrive by doing things differently. 

They wrap up with an exciting announcement about an upcoming workshop on June 13th. MORE INFO HERE!

00:00 Introduction and Casual Banter
00:29 Opening Takes: Do What You Love
02:17 Opening Takes: Figure Out Who You Are
02:41 The Importance of Self-Reliance in Business
04:56 Challenges in Salon Leadership and Team Dynamics
07:25 Advice for New Stylists and Building Clientele
14:28 Dealing with Extension Fix Requests
18:26 Client Consultation Challenges
19:14 Dealing with Discount Seekers
20:34 Business Insights from Trader Joe's
23:40 Maximizing Salon Space and Efficiency
26:27 Product Selection and Brand Alignment
30:11 Donation Strategies and Community Impact
32:26 Final Thoughts and Upcoming Events

Links and Stuff:
Our Newsletter
Mentoring Inquiries

Find more of our things:
Instagram
Hello Hair Pro Website

Send us a text

Feeling uninspired? Overwhelmed? Just going through the motions in your salon, studio, or behind the chair? 

You're not alone—and you're not broken. 

In this episode, Todd and Jen tackle what it really means to be in a professional slump, why it's more common than you think, and how to pull yourself out of it with simple, actionable strategies.

They cover everything from signs of burnout and creative stagnation to client overbooking and social media comparison traps. 

Whether you’re a stylist, salon owner, or creative professional, this conversation will help you find clarity, community, and fresh inspiration.

🔥 What You’ll Learn:

• Why being in a slump is normal (and sometimes necessary for growth)
• 6+ causes of professional slumps in the hair industry
• Practical ways to re-ignite creativity and motivation
• The truth about running a business vs. doing great hair
• Why classes and community are essential to your long-term success
• What to do today if you’re feeling stuck

🕒 Episode Timestamps:

• [00:00] Opening: Wrapping up the school year + “be present” mindset
• [03:00] Hair vs. business: Two completely separate skill sets
• [06:00] Stop cutting corners: Why investing in your business matters
• [07:30] What a slump feels like (and how to recognize it)
• [09:00] Jen's insight: How growth, change, and perspective combat slumps
• [10:45] Behind the scenes: Hello’s upcoming Blow Dry Finish Workshop
• [12:30] The value of revisiting fundamentals, even after 10+ years
• [14:30] Creating styling menus to boost revenue & client experience
• [17:00] MVP mindset: Launch now, improve later
• [18:00] Causes of burnout: repetition, overbooking, and lack of boundaries
• [20:00] The role of social media & comparison in salon burnout
• [22:00] Reassessing your clientele and long-term goals
• [24:00] Mentorship, phone calls, and vision-setting
• [26:00] Why quitting may not be the answer—and what to ask yourself first
• [28:00] Growth doesn’t always mean more—it might mean less
• [29:30] Simple actions that create massive change
• [33:00] Advice for employees who feel stuck but don’t want to leave
• [35:00] Finding your hype group: community matters
• [37:00] The SLUMP Acronym: Step back. Learn. Update. Meet. Pick.

Links and Stuff:
Our Newsletter
Mentoring Inquiries

Find more of our things:
Instagram
Hello Hair Pro Website

Send us a text

Leveraging Hospitality to Boost Your Salon Business

In this episode, Jen and Todd reflect on their past month's experiences and dive into the differences between hospitality and service within the hair industry. 

They emphasize how leveraging honest hospitality can enhance client retention and attract new clients, ultimately growing your salon business. 

They stress reading the room, making clients feel special, and creating emotional connections as key factors in delivering outstanding hospitality. 

Furthermore, they underline the importance of leading by example and investing in your team to sustain a warm, client-focused culture. 

Key points include actionable tips on remembering client preferences, creating a welcoming ambiance, and stepping out of comfort zones to make real-world progress in business.

00:00 Introduction and Catching Up
00:44 Episode Milestone and Future Plans
01:07 Hospitality vs. Service Overview
02:04 Opening Takes: Knowledge and Progress
07:24 Client Retention and Growth Strategies
15:32 Service vs. Hospitality in Business
18:09 The Importance of Hospitality in Service
18:58 Consistency in Client Service
19:13 Client Retention Through Personal Connection
21:16 The Pitfalls of Self-Centered Service
23:41 Reading the Room: Tailoring Service to Clients
25:23 Practical Tips for Enhancing Hospitality
28:30 Leadership and Team Management
33:47 Building a Unique Brand vs. Franchising
35:18 Conclusion and Final Thoughts

Links and Stuff:
Our Newsletter
Mentoring Inquiries

Find more of our things:
Instagram
Hello Hair Pro Website

Send us a text

The Art of Preparedness in a Hair Salon

In this episode, Jen and Todd discuss how preparedness will set your business apart. 

They touch on the importance of growth opportunities, freedom in the workplace, and the value of supportive mentorship. 

The episode highlights how using technology and innovative practices can enhance both client and staff experiences. 

They also share insights on the essential tasks like maintaining cleanliness, conducting real consultations, and the overall importance of creating a welcoming environment. 

With real-life examples and practical advice, Jen and Todd provide a blueprint for running a successful client and employee-focused salon.

00:00 Welcome Back! Catching Up with Jen
00:33 Discussing Last Week's Guest: Brooke
01:22 Preparedness and Opening Takes
02:05 Business Insights: Private Labels and Value Creation
05:24 Career Reflections and Personal Growth
10:03 Creating a Welcoming Salon Environment
13:53 The Importance of Cleanliness and Consistency
19:59 Collaboration at Hello Hair Co.
20:31 Encouraging Collaboration in the Salon
21:17 The Importance of Asking for Help
22:01 Adherence to Foundational Principles
22:14 Product Selection and Client Satisfaction
23:08 Effective Use of Social Media
24:53 Small Touches That Make a Big Difference
26:09 Leveraging Technology for Client Experience
28:42 Creating Growth Opportunities for Staff
31:12 Balancing Freedom and Responsibility
32:22 Supporting and Mentoring Your Team
33:53 Ensuring Proper Equipment and Tools
36:14 Marketing, Social Media, and Education
37:46 Final Thoughts and Conclusion

Links and Stuff:
Our Newsletter
Mentoring Inquiries

Find more of our things:
Instagram
Hello Hair Pro Website

Send us a text

Finding Your Place in the Hair Industry with Brooke Wrobel

Todd is joined by Brooke Wrobel, one of the hair pros at Hello Hair. 

Brooke shares her journey into the hair industry, from her decision to skip college and attend hair school at Empire in Hookset, New Hampshire, to her experiences behind the chair. 

They discuss various topics, including the challenges of transitioning from school to professional work, the importance of consultations, and Hello Hair's supportive culture. 

Brooke also shares her favorite types of clients, memorable client stories, and struggles with social media and personal growth. 

The episode wraps up with a fun, rapid-fire question segment, revealing Brooke’s preferences and quirks. 

Tune in for a candid and insightful conversation about the highs and lows of being a hairstylist.

Find Brooke @yourhairbestiebrooke or book a consultation with her here! 

00:00 Introduction and Guest Introduction
00:35 Brooke's Journey into the Hair Industry
01:58 Hair School Experience
05:19 First Salon Job and Challenges
13:14 Joining Hello Hair
17:54 Client Interactions and Memorable Stories
21:17 Importance of Consultations
22:58 Styling Tips and Product Use
23:41 Working at Hello: Collaboration and Support
27:14 Salon Culture and Client Interaction
32:22 Social Media Challenges and Strategies
37:18 Rapid Fire Questions and Fun Facts
42:10 Conclusion and Future Plans

Links and Stuff:
Our Newsletter
Mentoring Inquiries

Find more of our things:
Instagram
Hello Hair Pro Website

Send us a text

Self-Awareness: The Key to Personal and Professional Growth

In this solo episode, Todd explores the critical topic of self-awareness and its impact on both personal and professional life. 

Todd opens with a light-hearted take on family bonding over NBA basketball, underscoring the importance of real-life connections in an increasingly digital world.

He discusses the influence of ego, social media pressures, and living in echo chambers on one’s ability to self-assess accurately. 

Todd also shares personal anecdotes from the hair industry and his experience as a gym owner to highlight the importance of self-awareness in achieving success and continuous improvement. 

He emphasizes the value of journaling, mentorship, and remaining curious to enhance self-awareness. 

00:00 Introduction and Updates
00:28 The Importance of Self-Awareness
02:05 Opening Take: NBA Playoffs and Family Time
05:45 Self-Awareness in the Hair Industry
07:47 Understanding the Dunning-Kruger Effect
13:05 Lessons from the Gym: Tracking Progress
15:36 Podcast Journey and Social Media Strategy
24:32 Common Mistakes in Business and Self-Awareness
28:53 Practical Tips for Increasing Self-Awareness
31:59 Conclusion and Call to Action

Links and Stuff:
Our Newsletter
Mentoring Inquiries

Find more of our things:
Instagram
Hello Hair Pro Website

Send us a text

Transformative Leadership Insights: Lessons from Starbucks and Chili's CEOs

In this episode, hosts Jen and Todd kick off their discussion with engaging opening takes on the importance of self-care and effective leadership qualities.

Jen discusses her career in the hair industry and the crucial role of self-care in achieving longevity in the profession. 

Todd shares a surprising statistic about American-made clothing and suggests that great leaders inspire those around them. 

The hosts delve into lessons from the CEOs of Starbucks and Chili's, highlighting how these leaders successfully pivot their companies by streamlining operations and focusing on fundamentals. 

Starbucks CEO Brian Niccol emphasizes creating a consistent customer experience, while Chili's CEO Kevin Hochman showcases innovative changes in kitchen operations that have massively increased efficiency and sales. 

They encourage listeners to look beyond their industry for inspiration and always be open to reevaluating and upgrading their business practices.

00:00 Introduction and Greetings
01:09 Opening Takes: Self-Care and Career Longevity
03:09 Opening Takes: Made in America and Leadership
06:14 Starbucks: Learning from a Giant
07:44 Starbucks: Addressing Challenges and Innovations
11:07 Starbucks: Focusing on Customer Experience
17:37 Chili's: Streamlining for Success
18:24 Chili's Kitchen Overhaul: Streamlining for Success
19:47 French Fry Fix: Simplifying for Speed
21:26 Team Insights: Listening to Your Staff
23:24 Menu Slim Down: Less is More
25:10 Marketing Moves: Competing with Fast Food
26:51 Consistency is Key: Delivering What You Promise
32:09 Fundamentals First: Mastering the Basics
33:30 Final Thoughts: Continuous Improvement

Links and Stuff:
Our Newsletter
Mentoring Inquiries

Find more of our things:
Instagram
Hello Hair Pro Website

Send us a text

Navigating the Beauty Industry: Debunking Myths and Bad Advice from Schools

In this episode, Jen and Todd discuss the misinformation and bad advice being spread by cosmetology schools, particularly regarding business models in the beauty industry. 

They share personal anecdotes about leadership and client care, emphasizing the importance of understanding one's clients and providing exceptional service. 

Jen also highlights the importance of proper nutrition for optimal performance.

The conversation then shifts to the pitfalls of booth rental versus commission salons, the unrealistic expectations set by schools, and the need for thorough research and mentorship. 

They emphasize the importance of shadowing various salon environments to make informed career decisions. Ultimately, the episode aims to offer thought-provoking insights and practical advice for beauty professionals to thrive and sustain successful careers in the industry.

00:00 Introduction and Greetings
00:15 Opening Takes: Leadership and Snacks
02:00 Client Relationships and Business Practices
02:17 The Chewy Story: Customer Care
05:32 Challenges in the Hair Industry
06:09 The Reality of Booth Rentals
10:20 The Importance of Continued Education
14:11 Shadowing and Forming Your Own Path
16:34 The Importance of Team Collaboration
17:33 Challenges in Booth Rental Salons
18:39 Misleading Advertisements in the Salon Industry
21:14 The Value of Shadowing and Internships
23:28 Defining Success in the Hair Industry
29:16 Avoiding Social Media Traps
32:05 Conclusion and Final Thoughts

Links and Stuff:
Our Newsletter
Mentoring Inquiries

Find more of our things:
Instagram
Hello Hair Pro Website

Send us a text

Overcoming Business Challenges: Strategies, Tariffs, and Optimism

In this episode of the Hello Hair Pro podcast, Jen and Todd discuss the fears and concerns surrounding tariffs and other business obstacles. 

They emphasize the importance of proactive business strategies over reactive panic. 

Key points include the significance of proper preparation for "perceived" slow times, the critical role of understanding costs, and methods to diversify suppliers and enhance customer experience. 

Both hosts also share personal insights on maintaining motivation through difficult times and stress the value of focusing on controllable aspects of business rather than succumbing to negative external influences.

00:00 Introduction and Opening Remarks
00:39 Debunking the Myth of Slow Business Periods
02:20 Weather Woes and Staying Motivated
04:19 Importance of Nutrition and Self-Care
05:51 Addressing Tariffs and Business Adaptation
08:37 Strategies for Business Resilience
11:17 Managing Costs and Pricing Adjustments
14:35 Smart Spending and Bulk Buying
15:24 Streamlining Inventory
16:08 Diversifying Distributors
16:24 Raising Prices and Business Sustainability
18:06 Understanding Business Costs
19:29 Focusing on Non-Taxable Services
21:57 Maintaining a Positive Mindset
25:11 The Importance of Team and Mentorship
26:34 Random Chat about Australia

Links and Stuff:
Our Newsletter
Mentoring Inquiries

Find more of our things:
Instagram
Hello Hair Pro Website

Send us a text

Addressing Salon Challenges: Why You Might Be Losing Staff, Renters, and Clients

In this episode, Jen and Todd delve into the pressing issues that might be causing salons to lose staff, renters, and clients. 

They analyze the root causes from three distinctive angles: staffing issues in commission salons, booth renter challenges, and client retention problems. 

This episode covers everything from the impact of poor leadership and lack of growth opportunities to the growing expectation of marketing support for renters and the importance of delivering a high-quality customer experience. 

Jen and Todd emphasize practical solutions like maintaining a clean and professional environment, offering consistent customer experiences, and fostering a positive salon culture. 

The conversation is rounded out with a discussion on the competitive nature of the industry and the need for businesses to innovate and improve continuously. 

This episode is packed with actionable insights to help salon owners and professionals thrive in the competitive beauty industry.

00:00 Introduction and Greetings
00:09 Why Salons Lose People: An Overview
00:42 Personal Experiences and Challenges
01:52 Opening Takes on Business Advice
02:07 The Importance of Pricing Strategy
07:05 Leading by Example and Creating Opportunities
08:31 Why Salons Lose Staff: Key Reasons
19:15 Why Salons Lose Booth Renters
22:54 Misconceptions and Expectations
23:21 Micromanaging in Salons
24:40 The Walk-In Dilemma
25:50 Lack of Community and Culture
29:39 Client Retention Strategies
39:47 The Importance of Competition
42:21 Conclusion and Final Thoughts

Links and Stuff:
Our Newsletter
Mentoring Inquiries

Find more of our things:
Instagram
Hello Hair Pro Website

Send us a text

Hello Hair Pro brings on its first two educators!

In this episode, Jen and Todd talk about promoting two of their hair pros to educate for their company.

Public classes for in-person education will be announced soon.

The two highlight the importance of creating opportunities for employee growth.

They end the episode with some thoughts on recent social media and online posts.

Links and Stuff:
Our Newsletter
Mentoring Inquiries

Find more of our things:
Instagram
Hello Hair Pro Website

Send us a text

Building a Culture of Excellence: In-House Education and Innovation at Hello Hair Co.

In this episode, Jen and Todd discuss the importance of continual education and innovation in their salon, Hello Hair Co. 

The conversation turns to strategies to keep their staff engaged and their services top-notch. 

They discuss the detailed planning and execution of their educational programs, including classes on blow-drying, hair extensions, and updos. 

They highlight the value of including staff in decision-making and leadership roles to foster a strong team culture. 

Additionally, Todd elaborates on their newsletter, 3-2-1 Pro Push, which provides business insights, stories, and challenges to keep readers and hair pros thinking critically about their practices. 

This episode explores how a business can continuously improve and innovate while involving and valuing its team.

00:00 Introduction and Opening Remarks
00:39 Personal Updates and Reflections
03:01 Newsletter Insights and Business Tips
10:49 Staff Development and Education Initiatives
15:22 Upcoming Classes and Staff Involvement
18:28 Exciting Your Staff and Clients
19:58 Leveraging Staff Skills for Growth
21:57 Continuous Improvement and Education
25:27 Apprenticeships and One-on-One Training
32:13 Providing Practical and Impactful Education
34:48 Conclusion and Final Thoughts

Links and Stuff:
Our Newsletter
Mentoring Inquiries

Find more of our things:
Instagram
Hello Hair Pro Website

Send us a text

Navigating Challenges: Hospitality Insights and Salon Leadership

In this episode, Jen and Todd discuss their experiences and insights on hospitality and service quality, drawing from personal stories about recent restaurant and hotel visits. 

They emphasize the importance of client service in salons, comparing it to the hospitality industry to highlight what makes businesses successful. 

They also challenge the notion that salon owners must be hairstylists, advocating for effective business management and leadership. 

The conversation delves into the business's roles and responsibilities, providing valuable advice for salon owners and other entrepreneurs.

00:00 Introduction and Greetings
00:12 Home Renovation Updates
00:37 Rolling with the Punches
05:31 Family Wedding Reflections
07:38 The Importance of Being Present
08:47 Industry-Specific Challenges
18:25 Breaking Out of the Salon Bubble
18:59 The Pitfalls of Self-Centered Branding
20:23 The Importance of Hospitality
21:41 Restaurant Experiences: The Good and the Bad
28:06 A Nightmare Hotel Experience
33:44 Lessons in Business Management

Links and Stuff:
Our Newsletter
Mentoring Inquiries

Find more of our things:
Instagram
Hello Hair Pro Website

Send us a text

Navigating Salon Ownership: Tackling Staff Issues, Price Setting, and Maintaining Professionalism

In this episode, Jen and Todd dive into various topics for salon owners and hair professionals. 

The hosts discuss building a fully staffed salon, setting appropriate service prices regardless of location, and the importance of systems in a business. 

The episode also covers handling staff disagreements professionally, the false economy of offering heavy discounts to new clients, and more.

Jen and Todd emphasize the importance of focusing on client experience, maintaining professionalism, and methodically growing a business. 

They wrap up with practical advice and actionable steps for new stylists and salon owners. 

00:00 Introduction and Catching Up
00:08 Temporary Setup Woes
01:03 Solo Episodes and Forum Discussions
01:32 Opinions on Business Practices
03:12 Opening Takes: Originality and Success
05:21 Reevaluating Goals for the Year
06:45 Achieving a Million-Dollar Salon
07:53 Fully Staffed Salons: Myth or Reality?
10:20 Retail Sales and Licensing Issues
13:30 Pricing Strategies and Location Myths
16:38 Booth Renting: Pros and Cons
23:32 Understanding Booth Renting as a Business
24:12 Exploring Membership Models in Salons
25:12 The Pitfalls of Offering Discounts
26:23 Handling Employee Conflicts Effectively
29:40 Building New Stylists Without Heavy Discounts
36:43 Setting Up a Business Account and Paying Yourself
42:08 Final Thoughts and Advice for Salon Owners

Links and Stuff:
Our Newsletter
Mentoring Inquiries

Find more of our things:
Instagram
Hello Hair Pro Website

Send us a text

Solo Episode (I'm alone!): Answering Some Common Salon Business Questions

In this episode, Todd addresses various topics related to running a salon business.

Todd reacts to some common questions from social media posts. 

Topics covered include the elusive 'best salon software,' hitting a million-dollar revenue mark, the reality of fully staffed salons, misconceptions about booth renting, and thoughts on implementing membership models. 

Todd offers blunt but insightful advice from personal experience to help salon owners navigate their business challenges effectively.

00:00 Introduction and Episode Setup
00:57 Opening Take: Salon Software
03:58 Achieving Business Success
06:20 Staffing Challenges in Salons
12:55 Pricing Strategies and Misconceptions
15:50 Booth Renting and Business Ownership
17:46 Exploring Membership Models
19:01 Conclusion and Listener Engagement

Links and Stuff:
Our Newsletter
Mentoring Inquiries

Find more of our things:
Instagram
Hello Hair Pro Website

Send us a text

Profit Margin vs. Revenue: Why a Million Dollars Doesn’t Make You a Millionaire

In this episode, Jen and Todd discuss why profit margin is more crucial than revenue in determining business success. 

They emphasize the misconceptions surrounding hitting a million dollars in sales and explain why a high revenue does not equate to high profits. 

They also delve into the importance of setting realistic business goals, focusing on profit optimization, and the challenges independent stylists and commission-based salons face. 

The episode also highlights the importance of mentorship, constant assessment of business decisions, and strategies for remaining innovative and succeeding in the hair industry.

00:00 Introduction and Greetings
00:24 Opening Takes: The Million Dollar Misconception
03:53 Reevaluating Goals and Progress
04:45 The Reality of Renting a Chair
08:11 Challenges of Independent Stylists
09:14 The Importance of Mentorship and Leadership
14:00 Adapting and Innovating in Your Career
16:55 The Influence of Schools and Social Media
18:37 Understanding Profit and Pricing
19:13 Planning for Time Off and Unexpected Events
19:35 Setting Prices for Salon Chairs
22:00 The Importance of Mentorship
23:35 Building a Strong Team
31:43 Defining Success and Profitability
34:33 Final Thoughts and Reflections

Links and Stuff:
Our Newsletter
Mentoring Inquiries

Find more of our things:
Instagram
Hello Hair Pro Website

Send us a text

Accelerate Your Growth: Speed, Systems, and Smart Strategies

In this episode, Jen and Todd discuss actionable strategies to accelerate your progress in business ownership and personal career growth. 

They emphasize the importance of speed, mentorship, taking risks, and creating effective systems. 

Tips for business owners include investing in mentorship, efficient systems, and good education. 

Employees are advised to practice new skills immediately, organize their workflow, and invest in quality tools. 

Jen and Todd also highlight the significance of building a network of like-minded professionals to open new doors and opportunities.

00:00 Introduction and Opening Remarks
01:05 The Importance of Mentorship and Coaching
04:50 Defining Your Goals and Path to Success
10:21 Implementing Ideas and Taking Action
16:21 Risk Taking and Stepping Out of Your Comfort Zone
23:20 Breaking Bad Habits
24:03 Implementing Efficient Systems
24:52 Streamlining Marketing Efforts
26:33 Standardizing Employee Processes
31:08 Investing in Yourself and Your Tools
37:46 Building a Strong Network
41:53 The Shortcut is Hard Work

Links and Stuff:
Our Newsletter
Mentoring Inquiries

Find more of our things:
Instagram
Hello Hair Pro Website

Send us a text

Navigating Business Challenges and Embracing Education

In this episode, Jen and Todd discuss various topics, including handling snowstorms in New England, the importance of communication and patience in business, and the strategy of empowering staff to handle challenges. 

They also delve into how to create a scalable business, the benefits of education and leadership development within their salon, and the necessity of learning and adapting. 

By focusing on individual strengths and team collaboration, they aim to build a sustainable business model that operates efficiently even in their absence.

00:00 Introduction and Greetings
00:09 Discussing Recent Episodes and Future Plans
01:10 Handling Snowstorms and Business Operations
05:16 Client Interactions and Personal Reflections
07:53 Business Costs and Investments
09:54 Building a Scalable Business
13:19 Focus on Education and Staff Development
14:57 Identifying Organic Leadership
15:21 Blow Drying and Updo Classes
17:06 Hair Extension and Balayage Classes
17:44 Outsourcing and In-House Training
19:20 Importance of Education and Core Values
21:03 Replacing Yourself in Business
26:33 Learning from Everyone
27:28 Empowering Staff with Roles
29:02 Conclusion and Final Thoughts

Links and Stuff:
Our Newsletter
Mentoring Inquiries

Find more of our things:
Instagram
Hello Hair Pro Website