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Apprenticeships in the Modern Salon – How to Build Talent From Scratch

In this episode, Todd flips the script and interviews Jen on a topic she knows better than most: apprenticeships in the modern salon industry.

With cosmetology schools closing, rising education costs, and owners struggling to find talent, apprenticeship programs might be the most powerful (and misunderstood) solution salons have.

Jen breaks down how apprenticeships work, why they matter, how to structure one, how to pay apprentices, and what owners get wrong about developing future stylists.

Key Takeaways

• Apprenticeships can bridge the talent gap when schools become limited or expensive
• One-on-one training accelerates skill development exponentially
• Owners must stop hiding behind “I don’t have time” — leadership means problem-solving
• Structure > winging it
• Cleaning, booking, and front-desk tasks are real education
• Apprenticeships are not “free labor” — they’re a foundational investment
• Non-competes damage culture more than they protect it
• Speed does not equal skill
• Systems, benchmarks, and accountability matter more than talent alone
• Not every apprentice will stay — and that’s okay
• Apprenticeship success requires the right educator

Posts & Perspectives — New Mini-Segment!

• Is a la carte pricing dying?
• Should senior stylists get higher commissions — or better opportunities?
• Do you need a cosmetology license to open a specialty salon?
• Why bundled online booking helps clients (and revenue)

Episode Timestamps

[00:00] Opening takes, anniversary tea, intro to apprenticeships
 [02:30] Why owners say “I don’t have time” (and why that’s not true)
 [04:00] Partnership agreements & mistakes we made early
 [05:00] Profit myths, retail misconceptions, pricing for profit
 [07:30] The “glass of water” analogy: letting go as leadership
 [10:00] Apprenticeship vs assistant — structure, expectations, growth
 [12:00] One-on-one education vs beauty school classrooms
 [14:00] Growing stronger stylists faster through mentorship
 [17:00] Culture fit: apprentices as future team members
 [18:00] Flexibility, schedule support, backbar & shampoo help
 [19:00] Posts & Perspectives segment — online booking confusion
[21:30] Bundled services vs à la carte pricing
[22:00] Hybrid salon struggles: blurred expectations
[23:00] Commission vs culture vs opportunity (real reason people stay)
[27:00] Structuring your apprenticeship: phases, benchmarks, timing
[30:00] Treating apprentices as future pros, not task robots
[31:00] How to select the right apprentice (traits to look for)
[33:00] Team buy-in & how apprentices bond culture
[36:00] Entitlement, skipping steps, speed vs skill
[38:00] Anxiety, slowing down, and craft mastery
[40:00] How to pay apprentices + compensation models
[42:00] Cleaning, phone, front desk = real education
[43:00] Why non-competes damage trust and culture
[45:00] ROI expectations for apprenticeship programs
[47:00] Developing internal educators
[49:00] The future of salon apprenticeships + success rate
[50:00] Tips f

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In this follow-up to "Why Suite and Booth Renters Struggle" [EP:214], Todd and Jen shift the focus to the other side of the industry—commission salons and their employees.

They break down the common mistakes made by both owners and stylists, from leadership gaps and undefined standards to entitlement, lack of systems, and poor communication.

This episode isn’t about choosing sides—it’s about building better businesses and careers. Whether you’re a salon owner or an employee, this conversation will help you understand what drives success, what kills culture, and how to fix it.

Episode Timestamps

• [00:00] – Opening banter + setting up Part 2
• [02:00] – Every model can work (rent, suite, commission) — if structured right
• [03:00] – Opening takes: staying inspired & checking your circle
• [08:00] – Taking care of yourself: how energy impacts creativity and leadership
• [09:00] – The #1 thing owners get wrong: thinking it’s “about the hair”
• [11:00] – Why technical skill doesn’t equal business success
• [13:00] – Business = problem solving, not perfection
• [15:00] – Systems, metrics, and the trap of “winging it”
• [17:00] – Defining standards vs. assuming “common sense”
• [19:00] – Acting like a boss vs. leading like a leader
• [22:00] – How standards and accountability shape culture
• [25:00] – Freedom with responsibility — how Hello Hair Co. structures autonomy
• [27:00] – Communication mistakes: avoiding hard conversations
• [29:00] – How small unresolved issues destroy culture
• [30:00] – Gossip vs. problem solving
• [31:00] – Owners don’t have to know everything — they need a team
• [32:00] – Transparency and compensation clarity
• [33:00] – Creating real compensation packages vs. “percentages”
• [35:00] – Why “100% commission” isn’t realistic
• [36:00] – Hiring for fit over skill
• [38:00] – The danger of keeping a high earner who’s a poor culture fit
• [40:00] – Why stylists stay in the wrong salon
• [41:00] – Owner vs. employee marketing: who’s responsible for what
• [42:00] – The myth of social media growth and vanity metrics
• [43:00] – Defining growth opportunities and transparency
• [44:00] – Closing recap + Part 3 tease

Key Takeaways

• Every model — booth rent, suite, or commission — can work if structured and led correctly.
• Being great at hair doesn’t mean you’re ready to run a business.
• Owners need to lead, not boss — define standards, document systems, and communicate often.
• Freedom only works when it comes with responsibility.
• Employees must take ownership of their professionalism, communication, and problem-solving.
• Culture is built through leadership consistency — not slogans.
• Clarity around pay, growth, and performance metrics is non-negotiable.
• Transparency and accountability are what create long-term success.

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A year into renting and still struggling? You’re not alone. In this episode, Todd and Jen break down why so many booth renters and suite owners can’t seem to get ahead — and how to fix it.

They’re not anti-rent or anti-suite (far from it). 

This is about clarity, accountability, and structure. Whether you’re a year in or just thinking about going solo, this episode gives you the tools to stabilize, grow, and actually profit.

Key Takeaways

• We’re not anti-suite or anti-rent — we’re pro-clarity and accountability.
• Freedom without structure quickly turns into isolation and chaos.
• Math matters: know your break-even and your effective hourly rate.
• Your Google Business Profile and reviews will outperform Instagram.
• Social media without faces or stories doesn’t sell.
• Mentorship, systems, and structure are what separate success from struggle.
• A 90-day plan can rescue your business if you take it seriously.

Episode Timestamps

• [00:00] – Opening takes: Real education & accountability in business
• [06:00] – Todd’s segue: why this topic matters and why they’re not anti-rent or anti-suite
• [08:00] – The #1 reason renters struggle: they don’t know their numbers
• [10:00] – Pricing mistakes and how to calculate your break-even point
• [15:00] – Understanding your effective hourly rate
• [16:00] – The second big issue: marketing — why no one knows you exist
• [19:00] – The power of Google Business Profile and reviews
• [22:00] – The social-media trap: why “back-of-the-head” posts don’t convert
• [25:00] – Math check: what your following actually means for growth
• [29:00] – The mindset problem: freedom without structure = chaos
• [31:00] – What independence really costs and why accountability still matters
• [33:00] – Why mentorship and structure aren’t optional
• [35:00] – 90-Day Rescue Plan: stabilize, rebuild, and grow
• [40:00] – Adding packages, care plans, and simple marketing systems
• [42:00] – Closing thoughts + preview of Part 2 (Why Commission Salons Struggle)

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Too many salon owners start with numbers such as rent prices or commission percentages when hiring and attracting talent. In this episode, Todd and Jen flip the script with a lesson inspired by Steve Jobs: start with the experience and then work backward.

Whether you run a commission salon or a booth or suite rental space, you’ll learn how to design an environment where stylists and renters feel valued, supported, and inspired—and why that approach keeps people around longer.

Episode Timestamps

• [00:00] – Todd introduces the episode + Steve Jobs’ philosophy
• [01:30] – Opening takes: self-talk and work-life balance myths
• [07:00] – Why skipping fundamentals holds stylists back
• [10:00] – Hello Hair Co’s early culture decisions
• [13:00] – Common hiring mistakes salon owners make
• [16:00] – Why leading with commission % or rent price doesn’t work
• [18:00] – Why “luxury,” “family,” and “cutting edge” job ads fall flat
• [20:00] – What stylists actually want in a job today
• [23:00] – Stability, trust, and leadership as retention drivers
• [25:00] – Work-life balance: freedom without laziness
• [27:00] – Recognition and respect as key motivators
• [28:00] – The stylist journey: awareness → exploration → interview → onboarding → growth
• [34:00] – Why strong onboarding matters more than shadowing
• [39:00] – Writing job ads that attract culture fits
• [43:00] – Attracting booth renters: what they really want
• [47:00] – Booth rent vs. experience-first recruiting
• [49:00] – Key takeaways + closing thoughts

Key Takeaways

• Don’t lead with commission or rent rates—lead with experience.
• Stylists and renters want to belong, have growth opportunities, experience stability, trust, and recognition.
• Job ads that sound generic (“luxury,” “like family”) fail to attract the right people.
• Clear systems, mentorship, and education are the real differentiators.
• Booth renters value independence, but also want a professional, client-ready environment.
• Build a culture where stylists want to be—that’s the ultimate recruiting advantage.

How to Keep Your Salon Staff: What Our Stylists Said When We Asked Why They Stay [EP:204]

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In this episode, Todd and Jen tackle one of the biggest challenges salon owners face: staff retention. 

Instead of relying on non-compete agreements or fear-based policies, they share practical, proven strategies for building a culture where stylists genuinely want to stay. 

From career growth opportunities to education, mentorship, and financial transparency, you’ll hear exactly what’s worked at Hello Hair Co.—and how you can apply it in your own salon.

What you'll learn:

• Retention starts with culture and leadership, not contracts
• Define retention success as 5–10 years with your team
• Stylists leave when they see no path for growth or opportunity
• One-on-one mentorship unlocks motivation and hidden talents
• Education should be baked into your salon’s daily culture
• Invest in peer-led classes, curated outside educators, and team outings
• Celebrate staff growth beyond KPIs—focus on human value
• Transparency around money builds trust and loyalty
• Recruiting requires adapting to what new grads want today
• Freedom doesn’t have to mean isolation—community matters

Episode Timestamps

• [00:00] – Introduction + why non-competes fail
• [00:02] – Opening takes: profit myths & favorite styles from the past
• [00:07] – Strangest client requests we’ve ever had
• [00:12] – Defining staff retention: why 5–10 years is the goal
• [00:15] – Why stylists leave: lack of growth and opportunity
• [00:18] – How to create real growth paths inside your salon
• [00:20] – Battling the “booth rental is the only path” mindset
• [00:23] – One-on-ones & individualized goal-setting
• [00:25] – Spotting hidden talents and pushing people into growth
• [00:28] – Why levels and titles don’t matter—price points do
• [00:30] – Making education part of your culture (daily + curated)
• [00:33] – Staff-led classes and peer-to-peer education
• [00:35] – Investing in outside educators (the right way)
• [00:36] – Team outings via education + culture building
• [00:37] – Recognition and celebrating growth the right way
• [00:39] – Recruiting: what new grads actually want in 2025
• [00:42] – Why freedom turns into isolation for many stylists
• [00:43] – Positioning your salon as a growth environment
• [00:44] – Transparency around money and profit
• [00:46] – Closing thoughts 

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In this episode, Todd and Jen are joined by Hello Hair Co. stylists, Brooke and Tori, for a special Q&A session. 

Instead of the usual format, the team flips the script—Brooke and Tori bring questions gathered from fellow stylists, salon groups, and their own experiences.

From dress codes and business cards to cancellation policies and side hustles. 

An honest conversation, some strong opinions, and practical advice for salon owners and stylists navigating today’s industry.

Key Takeaways

• Dress Codes & Professionalism: Why some salons use all-black dress codes, and how freedom of expression can attract the right clientele.
• Business Cards vs. Digital Presence: The shift from traditional marketing tools to Google, Instagram, and automated client touchpoints.
• Loyalty Programs & Discounts: Why discounts often hurt more than they help — and why hospitality and surprise gestures build stronger loyalty.
• Cancellation Policies: The pitfalls of blanket cancellation rules and why people-first flexibility creates stronger long-term relationships.
• Side Hustles & Weddings: Why stylists’ outside opportunities aren’t a threat — and how integrity matters most.
• Levels & Promotions: Moving beyond old-school level systems to individualized growth, flexible raises, and price-point transparency.
• Team Culture & Retention: Why trust, communication, and respect for work–life balance keep teams strong over time.

Timestamps

• [00:00] Intro: Todd, Jen, Brooke & Tori set the stage
• [01:00] Opening takes: goal setting, patience in learning, music licensing, and the realities of beauty school
• [07:00] Salon culture: why communication with leadership matters
• [10:00] Dress code debates: all black vs. individuality, professionalism, and jeans in the salon
• [17:00] Business cards in 2025: helpful or outdated?
• [22:00] Loyalty programs, discounts, and why hospitality wins
• [31:00] Cancellation policies: people-first vs. rigid enforcement (which never happens if we're being honest)
• [38:00] Time off, flexibility, and building a supportive culture
• [42:00] Side hustles and weddings: where ownership should (and shouldn’t) step in
• [47:00] Level systems: old-school approaches vs. modern individualized growth
• [58:00] Final Q&A: taking back past employees and protecting team culture
• [01:04:00] Wrap-up

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In this episode, Todd and Jen dive into the two pillars of salon growth: retention (keeping clients coming back) and acquisition (bringing in new ones). 

Too many salon owners focus on just one—but long-term success requires mastering both.

You’ll hear practical strategies, client experience tips, and marketing insights drawn straight from the Hello Hair Co. playbook, including how to create loyalty, inspire referrals, and consistently attract new faces without burning out.

Key Takeaways

• Retention and acquisition aren’t either/or — both are essential for lasting salon growth.
• Consultations (and re-consultations) are the secret to keeping clients loyal.
• Hospitality and personalization turn good services into unforgettable experiences.
• Building staff confidence is a leader’s job — and prevents overwhelm in new stylists.
• Smart marketing tools (Google Ads, SEO, automation, reviews, social media) keep new clients coming consistently.
• Focusing only on retention or only on acquisition will break your business model.
• Tracking the right KPIs (rebooking, client lifetime value, cost per new client, referrals) shows you what’s really working.

Episode Timestamps

• [00:00] – Intro & why Jen refused to kick things off
• [00:01:30] – Jen's opening take and quote of the week: Vidal Sassoon on why hairdressers are magical
• [00:03:00] – Todd's opening take, owner perspective: the happiness KPI
• [00:07:00] – Why retention matters: loyalty, consistency, referrals, and fun
• [00:11:00] – The consultation game changer: how to re-consult every visit
• [00:14:30] – Building relationships when your skills are still developing
• [00:15:00] – Hospitality Playbook: moving beyond snacks and water bottles
• [00:17:00] – Personalization & note-taking for unforgettable experiences
• [00:19:00] – Staff happiness and motivation = client happiness
• [00:21:00] – Helping “baby hair pros” build confidence without overwhelm
• [00:23:30] – Why acquisition matters: churn, plateaus, and growth
• [00:26:00] – Automated touchpoints: email & text marketing that works
• [00:28:30] – Google Ads, SEO, and why outsourcing marketing was a game-changer
• [00:33:00] – Social media strategy: faces > backs of heads
• [00:35:00] – Cross-promoting with local businesses & the power of reviews
• [00:37:00] – KPIs: client lifetime value, cost per client, rebooking, referrals
• [00:38:30] – Wrap-up + free Hospitality Playbook download

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In this episode of the Hello Hair Pro Podcast, Todd and Jen tackle one of the most hot-button topics in the hair industry: booth and suite rental vs. commission salons.

They break down the hidden costs of going out on your own, the predatory marketing tactics some rental salon owners use, and why many stylists actually make less money renting than they would in a well-run commission salon.

You’ll also hear about Jen’s unique apprenticeship program, how demand and merit (not time) should drive pricing, and why the future may be swinging back toward commission salons that innovate, lead with vision, and provide real support to stylists.

If you’ve ever wondered whether renting really means “keeping all your money,” or if you’re considering making the jump, this episode will give you the clarity you need.

Key Takeaways:

• The myth of “keeping all your money” — why rental comes with major hidden costs like software, insurance, licensing, cleaning, and taxes.
• Predatory practices in rental salons — from targeting new grads to dangling “amenities” that erode profitability.
• The rental vs. commission mindset — it’s less about freedom and more about whether you want to be left alone or guided.
• Apprenticeship success stories — why Jen’s program produces stylists who can raise their prices even before they’re licensed.
• Future industry trends — why rental is plateauing, and why well-run commission salons are primed for a comeback.

Episode Timestamps:

• [00:00] Welcome & opening banter
• [00:01] Todd’s “seed planting” approach to partnership and decision making
• [00:05] Jen celebrates Madison, her apprentice, hitting 1,500 hours
• [00:07] Pricing apprentices fairly: demand vs. time in the industry
• [00:11] Rental vs. commission: not good vs. bad, just different needs
• [00:13] Why “you keep all your money” is predatory marketing
• [00:14] The danger of targeting new grads for rental
• [00:16] Loneliness and stagnation in suites — why many return to community
• [00:18] Business basics renters MUST know: mission, vision, P&L, insurance
• [00:20] The importance of marketing and curating like-minded renters
• [00:23] Why commission salons lost ground — and how they can bounce back
• [00:26] The constant need to evolve in business
• [00:27] Hidden costs checklist: rent, licenses, equipment, insurance, software, accounting, taxes, education, and more
• [00:35] Commission salon advantage: stylists get to focus on creativity
• [00:36] Todd’s renter’s checklist — what to have in place before you jump
• [00:38] Why industry infighting (rental vs. commission) is hurting everyone
• [00:39] Wrapping up & newsletter invite

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• Listen to more episodes: the Hello Hair Pro podcast
• Follow us on Instagram: @hellohairpro
  
  

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In this episode of the Hello Hair Pro Podcast, Todd and Jen unpack the Evolution Trap — the danger salon and barbershop owners face when they stop evolving their business. 

Complacency might feel comfortable, but in reality, it leads to shrinking profits, bored staff, and clients who notice when nothing changes.

Drawing from their own salon experience and mentoring work, Todd and Jen share practical strategies for staying adaptable, auditing systems, and keeping your business fresh — without overwhelming yourself or your team.

Key Takeaways:

• If you’re not evolving, you’re regressing — because inflation, client expectations, and staff goals are always moving forward.
• Stability often equals stagnation. Your business can look “fine” while actually losing money and momentum.
• Staff want growth and opportunity. Without it, your best people will outgrow your business.
• Clients value consistency but also crave freshness. A business that never changes feels stale.
• Small, consistent nudges toward improvement compound into massive long-term growth.

Timestamps:

• [00:00] – Intro & Labor Day recording
  Todd and Jen kick things off on Labor Day
• [02:00] – Staff complaints vs. staff goals
  Jen explains why owners should ask their staff about their goals instead of assuming laziness or a lack of work ethic.
• [05:00] – Defining the Evolution Trap
  Todd explains why saying “my business is fine” is a red flag — stability without evolution equals stagnation
• [07:00] – Systems that need revisiting
  Examples: cleaning lists, product lines, and small changes that create energy and accountability in the salon
• [10:00] – Why owners resist change
  Comfort and fear make it easy to default to “just doing more hair” instead of leading
• [14:00] – Mistaking stability for growth
  Why repeating the same playbook for 5–10 years leads to declining profit margins, bored clients, and high staff turnover
• [17:00] – The hidden costs of stagnation
  How failing to evolve affects money, staff retention, and client experience.
• [20:00] – Creating opportunity for staff
  Why your best stylists will leave if they can’t see a path forward — and how to give them leadership or education roles
• [25:00] – Signs you’re stuck
  Haven’t raised prices in years, verbal systems only, repeated staff questions, or plateaued growth = trapped
• [27:00] – How to break free
  Audit your systems annually, update standards, seek mentorship outside the industry, and use “nudges” (small changes that compound)
• [32:00] – Lessons from other industries
  Todd and Jen share ideas borrowed from restaurants and hospitality that salons can adapt.
• [34:00] – Closing & challenge
  Final reflections and this week’s listener challenge: What’s one area of your business that hasn’t changed in 3+ years?

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Are discounts really the best way to grow your salon? Spoiler: they’re not. 

In this episode, Todd and Jen break down why discounting hurts your business long-term and share proven, real-world strategies to fill your books without ever lowering your prices.

From rebooking systems and referrals to solving client problems and improving your marketing, this conversation gives you practical steps to attract and retain loyal clients—while keeping your profits intact.

If you’ve ever felt pressured to run “new client specials” or endless deals, this episode will show you a better way forward.

[00:00:30] Why Discounts Don’t Work

• Discounts train clients to chase deals instead of building loyalty.
• The wrong kind of client shows up when your main value is price.
• Discounts erode profit margins.

[00:08:30] Losing Clients After Price Increases

• Why losing some clients can help growth.
• The story of a longtime client who left after a price increase—only to return later because the service was worth it.
• Why “books closed” strategies backfire long-term.

[00:12:00] The Psychology of Discounts

• Why discount-driven clients rarely stay.
• Early bird rates, grandfathered pricing, and the fairness problem.
• Clients aren’t looking for the cheapest salon—they’re looking for solutions.

[00:16:00] Positioning Your Salon Correctly

• Luxury vs. high-volume vs. best-solution salons (from The Pumpkin Plan).
• Why most salons misuse the word “luxury.”
• Building systems that create client experiences, not discounts.

[00:18:00] Marketing That Actually Works

• Why SEO and Google Ads changed everything for Hello Hair.
• The long game of marketing.
• Social media as support, not the main strategy.

[00:23:00] Creating Emotion Through Content

• Client faces matter more than hair photos.
• How captions that solve problems drive bookings.
• Building emotion into your content to spark connection.

[00:26:00] Client Retention and Rebooking Systems

• Rebooking in the chair vs. at checkout—why timing matters.
• Using iPads and conversations to make rebooking personal.
• Why retention through relationships is more powerful than any discount.

[00:31:00] Referrals Without Discounts

• How to identify your “seed clients” (best-paying + favorite people).
• The psychology of referrals: people want to be connectors.
• Incentivizing referrals with value, not dollars.

[00:36:00] Rethinking Memberships

• Why discount-driven memberships fail.
• How to package services and products at a premium instead of a discount.
• The importance of solving problems, not cutting prices.

[00:40:00] Community + Connection > Coupons

• How to network in your community.
• Why free (used strategically) builds loyalty more than discounts.
• The “3 visits rule” for long-term retention.

[00:43:30] Final Takeaways

• Stop training clients to wait for deals.
• Solve problems, build systems, and focus on the client experience.
• Discounts kill growth—relationships fuel it.

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In this episode, Todd and Jen break down one of the most misunderstood topics in the salon business — price increases. 

Forget the blanket $5 rule or the “just raise 3%” advice you’ve seen floating around. Those outdated approaches are costing salons profit, stressing out owners, and undervaluing high-ticket services.

What's covered:

• Why flat-rate or micro-percentage increases don’t make sense for every service.
• The “technician-to-owner” gap and how it sabotages pricing decisions.
• Why public price increase announcements can hurt more than help.
• How to confidently raise prices without losing your best clients.
• The exact steps Hello Hair used to give nine employees a 15–25% raise, with zero client loss.

Todd and Jen also share real-world scripts, leadership strategies, and client psychology tips to help you increase your pricing strategically, protect your profit margins, and keep the right clients coming back.

If you’ve been hesitant about raising prices or worried about client pushback, this episode will give you the mindset, math, and method to do it the right way.

Key Topics Covered:

00:00 – Intro: Why $5 or 3% increases don’t work
03:50 – The technician-to-owner gap and leadership blind spots
07:40 – Myth #1: The $5 Rule explained (and debunked)
09:55 – Myth #2: The 3% Rule and why it’s too low
12:30 – The hidden cost of announcing price increases publicly
20:00 – What pricing should be based on
26:40 – Education vs. value: what clients care about
27:50 – Hello Hair Pro’s 15–25% raise case study
36:00 – Coaching your team through price changes
39:00 – How to raise prices: step-by-step
46:00 – Standing firm and projecting confidence
47:40 – Client psychology and retention after an increase
49:00 – Closing thoughts and call to action

Connect With Us:

🎧 Subscribe to the Hello Hair Pro Podcast
 📸 Follow us on Instagram: @hellohairpro
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🌐 Website: HelloHairCo.com/Pro

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Owning a salon isn’t just about doing great hair—it’s about leading a team, solving problems, and staying steady when chaos strikes. 

In this episode, Todd and Jen pull back the curtain on a whirlwind week of running Hello Hair Co.

From dealing with a busted dryer, a tough staffing decision, and a convincing scam attempt, to unpacking why so many salon owners fall into the “keep all the money” trap, this conversation is packed with hard-earned lessons.

They dive deep into:

• Finding the right mentor (and spotting the wrong ones before they derail your business)
• Why non-negotiables are essential for building a strong culture and consistent standards
• How to prepare for seasonal slowdowns instead of just “accepting them”
• The leadership mindset shift every salon owner needs if they want to grow and last

Whether you’re a new salon owner, an experienced stylist thinking of branching out, or just curious about the behind-the-scenes of running a business, this episode will give you strategies to lead with clarity, handle curveballs with confidence, and avoid costly mistakes.

Timestamps:
00:00 – Opening banter & download spike update
02:00 – Jen’s week of business curveballs (dryer problems, staffing decisions, and resilience)
04:45 – The salon owner “keep all the money” myth and why it fails
10:00 – Seasonal slowdowns: the bad advice floating around & how to actually prepare
17:00 – The Eversource scam attempt: how it unfolded and what to watch for
24:00 – Finding the right mentor (and avoiding the wrong ones)
31:00 – Why customized mentorship beats cookie-cutter templates
35:00 – Non-negotiables: how they shape culture, performance, and growth
40:00 – High expectations, vision alignment, and leading from the front
41:00 – Todd’s restaurant story: enforcing standards when it’s uncomfortable
42:30 – Final thoughts and call to action

Key Topics Covered:
Salon leadership, seasonal business strategies, avoiding scams, finding the right mentor, mentorship pitfalls, setting non-negotiables, leadership decision-making, staff management, salon business growth, vision and values, problem-solving mindset

Connect With Us:

🎧 Subscribe to the Hello Hair Pro Podcast
 📸 Follow us on Instagram: @hellohairpro
💌 Weekly newsletter: 321 Pro Push
🌐 Website: HelloHairCo.com/Pro

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What makes someone want to stay at your salon? This episode answers that question—straight from the people who matter most.

Todd and Jen read real, unfiltered responses from their team about why they choose to stay at Hello Hair Co. 

These messages are full of honesty, emotion, and insights that speak to what stylists value in a work environment. 

From mentorship and leadership to laughter and lizards (yes, really), this is an episode that gets to the heart of retention.

They also react to real posts from salon owner forums—some hilarious, some concerning—and offer sharp, honest takes on pricing, commission structures, culture breakdowns, and the dangers of social media advice.

If you’re trying to build a salon that people never want to leave, this episode is your blueprint.

Key Topics Covered:

[00:00] Real Talk: Reactions, Feedback, and Social Media Rants
[00:03] Jen’s Opening Take: From “Talks Too Much” to Career Asset
[00:05] Todd’s Opening Take: Specialists Work for Generalists
[00:08] Why We Asked Our Staff “Why Do You Stay Here?”
[00:09–00:24] Reading the Team’s Responses (and Getting a Little Emotional)
[00:25] A Client Turned Blowdry Addict Turned Teammate
[00:27] Why People Come In Even on Their Days Off
[00:31] The Power of Individualized Goals and Coaching
[00:33] What Real Culture Looks Like (Hint: It’s Not Buzzwords)
[00:35] Reactions to Wild Salon Owner Forum Posts:
• Vaping in "luxury" salons?
• Grandfathered pricing drama
• 70% commissions?!
• Suite renters getting “called out”
• When staff stop showing up
[00:42] Final Take: Culture, Leadership, and Creating a Place People Want to Be

Key Takeaways:

• People don’t leave bad jobs—they leave bad leadership.
• Staff want structure and freedom. The best cultures create space for both.
• Push your people—but lead with care. Mistakes are opportunities.
• Your clients and staff notice more than you think. Especially when things are inconsistent.
• Leadership starts with self-awareness. If you’re losing people, the mirror is step one.
• Stop asking Facebook for answers to legal and business questions. Get real help.

Mentioned in the Episode:

• Messages from Hello Hair Co. staff
• How we handled individual raises and goal setting
• Apprenticeship reflections
• Our “kickoff” 2025 meetings
• Salon owners giving away services (and not realizing it)
• Commission myths and real profit margins
• The Bear on Hulu (again!) – “Remember why you started”

Connect With Us:

🎧 Subscribe to the Hello Hair Pro Podcast
 📸 Follow us on Instagram: @hellohairpro
💌 Join the newsletter: 321 Pro Push 
🌐 Visit: HelloHairPro.com

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Hiring a stylist is hard. Retaining one is harder. Training them from scratch? That’s where most salon owners throw in the towel. 

Todd and Jen believe that’s exactly where the opportunity lies.

In this episode, they break down their education funnel—the system they’ve built to train new hires (especially those straight out of cosmetology school) into fully booked, confident, high-performing stylists. 

From blow-dry assessments to client-ready test-outs, you’ll hear exactly how they do it, how long it takes, and how it leads to stronger retention, higher performance, and long-term growth.

Whether you’re thinking about training your first stylist or looking to improve the education model inside your salon, this episode will help you build a path that scales with your business and supports your team.

Key Topics Covered:

[00:00] Stop Waiting for the “Unicorn” Hire
[00:02] Jen’s Story: Learning the Hard Way at Her First Salon
[00:04] Daydreaming Won’t Save Your Business—Systems Will
[00:05] Todd’s Opening Rant: $80 Haircuts, Facebook Negativity, and a Dying Industry Mindset
[00:12] Stop Asking Facebook What a Lawyer or Accountant Should Answer
[00:14] Building an Education Funnel
[00:16] Going Wider Reduces Risk and Builds Retention
[00:17] Why We Focus on Hiring Stylists Out of School
[00:19] How a True Apprenticeship Works (And What States Offer It)
[00:20] Are You a “Push Forward” or “Hold Back” Type Leader?
[00:22] Our Step-by-Step Training System (From Model to Client-Ready)
[00:27] The Blow-Dry Test: A Crucial First Win
[00:30] Why Clients Are Paying During Training—and Why That’s a Win
[00:32] Adding Services One by One = Confidence + Clarity
[00:34] Transparency Builds Trust: Don’t Hide the Training
[00:36] Matching Clients and Stylists Without Compromising Standards
[00:39] Transitioning From Friends/Family to Real Clients
[00:41] Ongoing Training, Redos, and Leadership Conversations
[00:44] Education Never Ends—Even for Experienced Stylists
[00:46] Paying Stylists and Educators During Training
[00:47] What If You Don’t Have Time to Train?
[00:49] Be Willing to Let People Go—If They’re Not Growing, You’re Shrinking
[00:51] The Term “Apprenticeship”
[00:52] Get on the Email List

Key Takeaways:

• Unicorn hires don’t build sustainable businesses. Systems do.
• Stop outsourcing business decisions to Facebook. Talk to professionals.
• Create wins early and often. 
• Your education system should evolve. What worked 5 years ago won’t work now.
• Train transparently. Clients will respect your honesty if you lead with integrity.
• Hire slow, fire fast. Don’t hold onto the wrong person just because training takes time.
• Education never ends. Even senior stylists should be reassessed regularly.

Connect With Us:

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Real Talk on Hiring, Culture, and Why People Stay.

After a technical hiccup on Monday’s episode (sorry if you caught the glitchy one!), Todd and Jen are back with a full redo—and it might be even better than the original. 

This episode covers team retention, leadership, and how to build a salon culture that people don’t want to leave.

They cover everything from how to attract new talent straight out of school, why “luxury” means nothing if your client experience doesn’t back it up, and how simplifying your systems might be the key to long-term success. 

Oh—and they don’t shy away from calling out toxic industry mindsets that are holding people back.

Whether you’re running a salon or running a rental model, this episode is full of practical, experience-backed advice you can implement immediately.

🔥 Key Topics Covered:

[00:00] Why We’re Re-Recording + Behind-the-Scenes Podcast Real Talk
[00:03] Luxury Isn’t a Word—It’s a Client Experience
[00:06] Simplicity Wins: What Lego Can Teach Salon Owners
[00:11] Bad Advice on Facebook and the Mentorship Void
[00:12] Why You Should Always Be Interviewing
[00:15] Don’t Be Salty When Stylists Leave—Plan for It
[00:18] Creating a Clear Career Path with Visible Growth Opportunities
[00:22] How to Build Education Into Your Salon Model
[00:24] Stop Waiting for the “Perfect Stylist”—Hire Out of School
[00:28] Buy-In Beats Experience
[00:29] Flexibility + Rules = Sustainable Culture
[00:32] Why You Might Be the Reason You Can’t Retain Staff
[00:34] How to Structure Your Team to Handle Turnover
[00:36] The Secret Power of Station Sharing
[00:38] Culture Can’t Just Be a Buzzword—It Must Be Defined
[00:39] The Fun Factor: Why Energy, Leadership, and Respect Matter
[00:41] Culture > Commission: What Stylists Really Want Today

🧠 Key Takeaways:

• “Always Be Interviewing” – Even when you’re fully staffed, build relationships now to avoid panic hires later.
• Set Clear Growth Paths – Show stylists how they’ll grow with you—financially and professionally.
• Hiring Out of School Isn’t a Last Resort—It’s a Strategy – Create systems to train and retain future superstars.
• Flexibility Without Structure Fails – Your culture needs rules and systems if you want people to respect their freedoms.
• Culture is More Important Than Commission – People don’t just want money—they want meaning, clarity, and momentum.

📌 Mentioned in the Episode:

• The failed “luxury” experience rant
• A breakdown of our real-world commission system
• How Hello Hair Pro does internal education
• Our philosophy on interviewing, even when not hiring
• The deep clean bonus opportunity for staff
• Why hiring the “perfect” seasoned stylist isn’t your best bet

📣 Connect With Us:

🎧 Subscribe to the Hello Hair Pro Podcast
 📸 Instagram: @hellohairpro
💌 Join our weekly newsletter: 321 Pro Push!
🌐 Learn more:

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In this final episode of our commission salon business mini-series, Todd and Jen break down how their roles as salon owners have evolved over time—and what it really takes to build a sustainable commission-based business.

From systems and structure to trust, delegation, and team culture, this episode is packed with real-world insight and hard-won lessons. Whether you're just starting or scaling up, this is a must-listen.

🔹 Timestamps + Topics

[00:00] - Welcome back & what we covered in parts 1 and 2
[03:00] - Jen’s opening take: The first real vacation after 16 years of owning a salon
[05:30] - Todd’s opening take: Use AI smartly—but don’t outsource your thinking
[09:45] - How our ownership roles have changed over the years
[13:00] - Your team determines how far you can go
[14:40] - How we got our team to care about cleaning (without nagging)
[16:30] - Why simplicity in systems makes them stick
[18:00] - Using Slack for communication and why it works
[19:00] - How we structure team meetings to inspire, not intimidate
[22:45] - Honest self-audits: “Where have we failed you as leaders?”
[24:00] - Delegation, creating opportunities, and expanding team roles
[27:00] - Station-sharing, working 7 days, and maximizing space without expanding
[30:00] - What most salons miss: supporting multiple generations of stylists
[34:30] - Why we don’t micromanage KPIs and tailor mentorship to the stylist
[36:00] - Taking care of your team holistically (yes, that includes hydration)
[37:00] - Final thoughts: You don’t need to have it all figured out
[38:00] - Culture is built on your worst days, not your best
[39:00] - What to do next: Audit yourself, your systems, and your leadership

💡 Key Takeaways

• You can’t scale alone. Build systems, delegate, and trust your team.
• Meet your staff where they are. This includes their mental health, concerns, and communication preferences.
• Your culture is about the bad days. Stay grounded and lead with intention.
• Commission isn’t outdated. Done right, it offers freedom and structure.
• Everything improves when your team feels valued.

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In this milestone 200th episode, Todd and Jen continue their in-depth exploration of what it takes not only to build a successful commission salon but also to sustain one. 

From emotional intelligence behind the chair to their refined hiring process, leadership growth, team retention strategies, and handling conflict like pros—this episode is loaded with actionable insights for salon owners and hair professionals alike.

🕒 Timestamps & Topics:

[00:00] – Opening Takes

[07:00] – Recap of Part 1 + This Week’s Focus: Culture & Hiring

[08:00] – Early Hiring Mistakes & Leadership Growth
How the initial team didn’t align with the Hello Hair Pro mission—and how Todd and Jen refined their leadership and hiring approach as a result.

[10:30] – Hello’s Current Hiring Process
From culture fit first to post-hire model evaluations, shadow days, and hands-on onboarding.

[15:00] – What They Look for in New Team Members
Hiring for personality, not just skill. Todd looks for people he genuinely wants to be around; Jen assesses presentation and willingness to learn.

[18:00] – Common Hiring Traps in the Salon Industry
Why relying solely on technical ability is short-sighted, and how mentorship and real education matter more than ever.

[20:00] – Maintaining Culture & Retaining Your Team
What do you do after the hire? Jen shares how they constantly create opportunities, set goals, and keep their staff engaged long-term.

[22:00] – Fighting “The Social Media Carrot”
Why your team is being recruited 24/7 online—and how Hello Hair Pro stays ahead by offering real, meaningful value inside the business.

[24:00] – Education & Growth Opportunities
Daily education, peer-led classes, paid teaching gigs, and goal tracking. Jen explains how these initiatives keep their team connected and motivated.

[26:00] – The Power of Little Things
Sometimes, upgrading the breakroom fridge is the culture win of the year. Small gestures = big impact.

[28:00] – Making Work Fun: Games, Challenges & Contests
From Google review competitions to team videos, Todd and Jen explain how they use fun strategically, so it doesn’t become “just another thing.”

[29:00] – Treating Staff Like Adults, Not Children
Professional respect is key. Feedback is given directly, respectfully, and constructively.

[30:00] – Handling Conflict the Right Way
Disagreements happen. Jen and Todd discuss how they approach staff conflicts, encourage resolution, and maintain healthy team dynamics.

[32:00] – Wrap-Up + Teaser for Next Episode
Todd will be asking the team, “Why do you stay at Hello?” and they’ll share those answers in a future episode. 

💡 Key Takeaways:

• Hire for character, teach the skill.
• Retention is the real growth strategy.
• Create a salon people don’t want to leave.
• Your culture is built on what you tolerate and celebrate.
• Conflict is natural—how you handle it defines your leadership.

📩 Get More From Todd & Jen

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Is running a commission salon even worth it anymore? Should you go solo, rent a suite, or bring it back to commission? 

In this episode, Todd and Jen dig deep into what it actually takes to run a successful salon in 2025—from ditching discounts to building strong foundations, leading new generations of hair pros, and why most salon owners burn out.

You’ll hear why leadership is everything, how to market with intention, and how to avoid the trap of working harder instead of smarter. 

This episode is full of real talk, hard truths, and proven strategies that Todd and Jen have actually implemented in their own salon.

What You’ll Learn:

• Why salon ownership isn’t about hair—it’s about business
• How blaming “the next generation” is lazy leadership
• The fatal mistake of constant discounting
• What a solid mission, vision, and core values actually do for your business
• How to build a brand people want to work for (and with)
• Why culture starts with listening, not talking

Helpful Blog Posts:

• Client Acquisition: Are You Solving the Right Problem?
• Don’t Be For Everyone
• Attracting The RIGHT Clients

Timestamps:
00:00 – Happy (not really) Monday + Opening Takes
01:30 – Is Commission Still Worth It in 2025?
02:15 – Todd’s Opening Take: Put the scissors down
03:00 – Jen’s Opening Take: Blaming the new generation won’t work
05:00 – The real reason salon owners burn out
06:30 – Discounting is not a marketing plan
09:00 – What your promotions say about your business
10:00 – Foundations: Mission, Vision, Core Values
13:00 – Choosing aligned brands and distributors
16:00 – Why salon marketing starts with knowing yourself
19:00 – Likes vs Revenue: What good marketing actually looks like
21:00 – Why making money isn’t “selling out”—it’s survival
24:00 – Culture is everything: How we built ours
27:00 – Jen’s honesty: “I didn’t know if I could be this uncomfortable”
30:00 – Listening over lecturing: The new leadership model
32:00 – Join our newsletter + what's next

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In this episode of the Hello Hair Pro podcast, Jen and Todd dive into what it really takes to build a standout salon business in today’s industry.

They kick things off with a personal story about a salon owner's dress code and her grandmother's influence, which leads to a broader conversation about the role of professionalism and presentation in attracting the right clients and building trust.

Then, Todd shares a blueprint for treating your salon like a media company—from launching a podcast and building an email list to creating content that attracts dream clients and future team members. Learn how shifting your mindset from "just a salon" to a media-driven brand can unlock next-level growth.

Whether you're a salon owner, booth renter, or stylist with ambition, this episode is packed with practical advice to help you grow with intention, elevate your brand, and future-proof your business.

Timestamps:

• 00:00 – Intro: Why This Topic Matters
• 01:18 – A Salon Owner, Her Grandma, and the Dress Code Debate
• 03:30 – What Professionalism Really Means in the Hair Industry
• 07:42 – Jen’s Advice for New Salon Owners
• 09:26 – How to Build a Media Company Around Your Salon
• 20:52 – Final Takeaways & Growth Challenge

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Is being the 'boss' really the freedom it's hyped up to be?

In this episode, Jen and Todd break down some of the biggest myths in the salon industry — from the glamorized idea of being your own boss to the realities of chair rental and independent work.

You'll hear:

• Why summer is a strategic season for planning and promotion
• The most common mistakes new stylists make when renting a booth
• The truth behind titles like Master Stylist, Boss, or Owner, and why they can be misleading
• Why mentorship can save you from major (and expensive) business pitfalls
• The difference between freedom and structure in salon careers
• How salon owners can navigate side gigs, retention, and stylist growth

Whether you’re a commission stylist, booth renter, or salon owner, this conversation is packed with honest insights, laughs, and next-level salon strategy.

⏱️ Timestamps for Easy Navigation

00:00 – Welcome and episode intro
00:17 – Today’s hot takes: balancing fun with work
03:01 – Why you should question “expert” advice
07:17 – The truth behind being “the boss”
13:02 – When independent stylists get confused about business
20:23 – Real talk: the challenges of going solo
21:38 – The problem with inflated titles in the beauty industry
22:29 – What “Master Barber” really means
24:32 – Can you balance side gigs with salon success?
28:24 – How to plan during slow seasons
33:27 – Straight talk for aspiring salon owners
34:50 – Why solid foundations matter more than flair
38:52 – Final thoughts and encouragement

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Do What You Love. Figure Out Who You Are & Do the Work

In this multi-topic episode, Jen and Todd share their thoughts on the importance of passion and self-discovery in both personal and business life. 

Jen starts with a heartfelt story about a client who was moved to tears after Jen transformed her hair with extensions, reminding Jen why she loves her work. 

Todd follows with a discussion on the significance of figuring out who you are and then putting in the work, emphasizing that copying others won't lead to success. 

They also explore the dynamics within salons, the importance of attracting the right kind of clientele, and how new hairstylists should approach building their careers. 

Moreover, the conversation shifts to business strategies, using Trader Joe's unique model as an example to illustrate how businesses can thrive by doing things differently. 

They wrap up with an exciting announcement about an upcoming workshop on June 13th. MORE INFO HERE!

00:00 Introduction and Casual Banter
00:29 Opening Takes: Do What You Love
02:17 Opening Takes: Figure Out Who You Are
02:41 The Importance of Self-Reliance in Business
04:56 Challenges in Salon Leadership and Team Dynamics
07:25 Advice for New Stylists and Building Clientele
14:28 Dealing with Extension Fix Requests
18:26 Client Consultation Challenges
19:14 Dealing with Discount Seekers
20:34 Business Insights from Trader Joe's
23:40 Maximizing Salon Space and Efficiency
26:27 Product Selection and Brand Alignment
30:11 Donation Strategies and Community Impact
32:26 Final Thoughts and Upcoming Events

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Feeling uninspired? Overwhelmed? Just going through the motions in your salon, studio, or behind the chair? 

You're not alone—and you're not broken. 

In this episode, Todd and Jen tackle what it really means to be in a professional slump, why it's more common than you think, and how to pull yourself out of it with simple, actionable strategies.

They cover everything from signs of burnout and creative stagnation to client overbooking and social media comparison traps. 

Whether you’re a stylist, salon owner, or creative professional, this conversation will help you find clarity, community, and fresh inspiration.

🔥 What You’ll Learn:

• Why being in a slump is normal (and sometimes necessary for growth)
• 6+ causes of professional slumps in the hair industry
• Practical ways to re-ignite creativity and motivation
• The truth about running a business vs. doing great hair
• Why classes and community are essential to your long-term success
• What to do today if you’re feeling stuck

🕒 Episode Timestamps:

• [00:00] Opening: Wrapping up the school year + “be present” mindset
• [03:00] Hair vs. business: Two completely separate skill sets
• [06:00] Stop cutting corners: Why investing in your business matters
• [07:30] What a slump feels like (and how to recognize it)
• [09:00] Jen's insight: How growth, change, and perspective combat slumps
• [10:45] Behind the scenes: Hello’s upcoming Blow Dry Finish Workshop
• [12:30] The value of revisiting fundamentals, even after 10+ years
• [14:30] Creating styling menus to boost revenue & client experience
• [17:00] MVP mindset: Launch now, improve later
• [18:00] Causes of burnout: repetition, overbooking, and lack of boundaries
• [20:00] The role of social media & comparison in salon burnout
• [22:00] Reassessing your clientele and long-term goals
• [24:00] Mentorship, phone calls, and vision-setting
• [26:00] Why quitting may not be the answer—and what to ask yourself first
• [28:00] Growth doesn’t always mean more—it might mean less
• [29:30] Simple actions that create massive change
• [33:00] Advice for employees who feel stuck but don’t want to leave
• [35:00] Finding your hype group: community matters
• [37:00] The SLUMP Acronym: Step back. Learn. Update. Meet. Pick.

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Leveraging Hospitality to Boost Your Salon Business

In this episode, Jen and Todd reflect on their past month's experiences and dive into the differences between hospitality and service within the hair industry. 

They emphasize how leveraging honest hospitality can enhance client retention and attract new clients, ultimately growing your salon business. 

They stress reading the room, making clients feel special, and creating emotional connections as key factors in delivering outstanding hospitality. 

Furthermore, they underline the importance of leading by example and investing in your team to sustain a warm, client-focused culture. 

Key points include actionable tips on remembering client preferences, creating a welcoming ambiance, and stepping out of comfort zones to make real-world progress in business.

00:00 Introduction and Catching Up
00:44 Episode Milestone and Future Plans
01:07 Hospitality vs. Service Overview
02:04 Opening Takes: Knowledge and Progress
07:24 Client Retention and Growth Strategies
15:32 Service vs. Hospitality in Business
18:09 The Importance of Hospitality in Service
18:58 Consistency in Client Service
19:13 Client Retention Through Personal Connection
21:16 The Pitfalls of Self-Centered Service
23:41 Reading the Room: Tailoring Service to Clients
25:23 Practical Tips for Enhancing Hospitality
28:30 Leadership and Team Management
33:47 Building a Unique Brand vs. Franchising
35:18 Conclusion and Final Thoughts

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The Art of Preparedness in a Hair Salon

In this episode, Jen and Todd discuss how preparedness will set your business apart. 

They touch on the importance of growth opportunities, freedom in the workplace, and the value of supportive mentorship. 

The episode highlights how using technology and innovative practices can enhance both client and staff experiences. 

They also share insights on the essential tasks like maintaining cleanliness, conducting real consultations, and the overall importance of creating a welcoming environment. 

With real-life examples and practical advice, Jen and Todd provide a blueprint for running a successful client and employee-focused salon.

00:00 Welcome Back! Catching Up with Jen
00:33 Discussing Last Week's Guest: Brooke
01:22 Preparedness and Opening Takes
02:05 Business Insights: Private Labels and Value Creation
05:24 Career Reflections and Personal Growth
10:03 Creating a Welcoming Salon Environment
13:53 The Importance of Cleanliness and Consistency
19:59 Collaboration at Hello Hair Co.
20:31 Encouraging Collaboration in the Salon
21:17 The Importance of Asking for Help
22:01 Adherence to Foundational Principles
22:14 Product Selection and Client Satisfaction
23:08 Effective Use of Social Media
24:53 Small Touches That Make a Big Difference
26:09 Leveraging Technology for Client Experience
28:42 Creating Growth Opportunities for Staff
31:12 Balancing Freedom and Responsibility
32:22 Supporting and Mentoring Your Team
33:53 Ensuring Proper Equipment and Tools
36:14 Marketing, Social Media, and Education
37:46 Final Thoughts and Conclusion

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Finding Your Place in the Hair Industry with Brooke Wrobel

Todd is joined by Brooke Wrobel, one of the hair pros at Hello Hair. 

Brooke shares her journey into the hair industry, from her decision to skip college and attend hair school at Empire in Hookset, New Hampshire, to her experiences behind the chair. 

They discuss various topics, including the challenges of transitioning from school to professional work, the importance of consultations, and Hello Hair's supportive culture. 

Brooke also shares her favorite types of clients, memorable client stories, and struggles with social media and personal growth. 

The episode wraps up with a fun, rapid-fire question segment, revealing Brooke’s preferences and quirks. 

Tune in for a candid and insightful conversation about the highs and lows of being a hairstylist.

Find Brooke @yourhairbestiebrooke or book a consultation with her here! 

00:00 Introduction and Guest Introduction
00:35 Brooke's Journey into the Hair Industry
01:58 Hair School Experience
05:19 First Salon Job and Challenges
13:14 Joining Hello Hair
17:54 Client Interactions and Memorable Stories
21:17 Importance of Consultations
22:58 Styling Tips and Product Use
23:41 Working at Hello: Collaboration and Support
27:14 Salon Culture and Client Interaction
32:22 Social Media Challenges and Strategies
37:18 Rapid Fire Questions and Fun Facts
42:10 Conclusion and Future Plans

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