Innovate for Impact

Ep #152 - Tony Wai - How Third Age Health's big goal has empowered their people to continuously improve

• Dan Bentley and Tracey Newman • Episode 152

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0:00 | 36:03

In this episode, Tracey Newman and Dan Bentley speak with Tony Wai, the CEO at Third Age Health.

The discussion explores on how Third Age Health, a medical provider in New Zealand, has been able to achieve significant growth and improvements in their aged care services. It also covers Third Age Health's focus on providing consistent, high-quality care, implementing Kaizen methodology, leveraging digital systems, and addressing workforce challenges - all with the goal of better supporting older people in their care.

Here is a taste of what Tracey and Dan cover in the conversation:

  • Tony discusses his vision to improve aged care services when he joined Third Age Health and the initial challenges the organisation was facing.
  • Explains the company's focus on providing consistent, high-quality care for older people in various living situations.
  • Describes how the organisation adopted the Kaizen methodology to drive incremental improvements and changes.
  • Shares how the implementation of digital systems helped reduce administrative burdens and improve staff retention.
  • Acknowledges the challenges of workforce shortages and discusses the company's approach to navigating these issues.
  • Emphasizes the importance of building trust with staff and clients by actively listening and responding to feedback.
  • Reflects on the successes and challenges of the past few years and shares the company's future plans, including potential expansion to Australia.

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