Carrie Young, Vice President of Strategic Solutions at Cority, joins Banoo on the show to discuss how to most effectively utilize your employee base by implementing cross training and expanding the skill sets of your team. Carrie has extensive experience scaling PS organizations and managing demand against capacity and resource optimization. Additional topics discussed include:

• Understanding and mapping your employee base to identify gaps and synergies; 
• Documenting a clear career path for each employee;  
• People management is not for everyone; 
• The importance of allowing mistakes and providing the tools, time and training needed for employees to grow; 
• Incentivizing cross training and alignment with HR; 
• How to get constructive coaching;