Welcome to part 1 of a two part episode with author, speaker, entrepreneur, and professional services strategic advisor, Shane Anastasi. Shane is currently the CEO and founder of PS Principles and joins us to discuss the biggest challenges professional services teams face and his key philosophies for being a better project leader and driving better client outcomes.

Other topics also discussed in this episode include:

• The downfalls of traditional PMI training and the importance of defining professional services within your organization
• Moving away from order taking to celebrating services and its impact
• How to become more consulting oriented towards customers and improve the customers desired long-term outcomes
• Embracing the idea of proactive escalations instead of reactive escalations