John Ragsdale, Distinguished Researcher and VP of Technology Ecosystems at TSIA, joins Matt once again to talk about the key elements every Professional Services Organization should be focusing on moving into the new year. The conversation includes:

• “Go Live” numbers and automation of the “Quote to Cash” cycle
• The shift from financial charters to driving customer adoption
• The new concept of customer success in cloud technology
• Progress on agencies adopting an end-to-end customer experience strategy
• The ongoing event of onboarding
• Chief Customer Officers
• The need to look at your technology and resource budgets

If you would like to explore this topic more, head over to the Mavenlink blog for a whole host of articles about client satisfaction.