Episode Player
Field Service Transformation
Business Innovation Playbook Podcast
Chapters
0:58
Topic Introduction
2:51
Common Field Service Challenges
8:30
Scheduling
13:06
Customer Communication & Self-Service
16:18
Automated Monitoring & Alerting
21:57
Warehousing, Assets, & Fulfillment
25:09
Quality Control
29:34
Safety
37:24
Start Your Transformation
40:21
Wrap Up & Innovation Playbook Highlights
Business Innovation Playbook Podcast
Field Service Transformation
Dec 30, 2022
Season 1
Episode 5
DPT Solutions
Safety and efficiency are often two words that come to mind when thinking about field service and field workers. However, when is the last time that you’ve assessed the viability of your current processes and systems as it relates to your remote field service employees? The reality is many companies are still leveraging spreadsheets for scheduling and manual checklists for safety and task-oriented services.
With increased liabilities, increased customer expectations, and a limited pool of tradespeople, reimagining your field capabilities is a critical part of the ongoing success of your business. In fact, one of the most measurable ROI’s for field service companies is surrounding their field service processes and systems.