Leadership in insurance isn’t built in boardrooms — it’s forged through resilience, relationships, and real-world experience.

In this episode of Business Made Personal, Mark Silveira sits down with Steven Hill, NIBA Director, board member, and 2018 Queensland Broker of the Year, to explore a remarkable 40-year journey in the insurance industry.

Steven’s story begins in suburban Brisbane, shaped by sport, discipline, and strong mentorship. From a chance opportunity at 18, he entered the world of insurance — not through a structured career path, but through relationships and instinct. What followed was a career defined by adaptability, leadership, and a deep commitment to people.

In this conversation, we explore:

•  How sport and mentorship shaped Steven’s leadership philosophy 
•  The role of resilience in overcoming setbacks and career pivots 
•  Why relationships — not transactions — drive long-term success 
•  The biggest challenges facing the insurance industry today include affordability and talent shortages 

Steven also shares powerful reflections on balancing career and family, maintaining respect in business relationships, and why the industry must rethink how it attracts future talent.

If you’re building a career in insurance or leading within the industry, this episode offers grounded, practical insight from someone who has lived it.

Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.

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For enquiries, collaborations, or to suggest a guest: mark@bmppodcast.com.au