{"version":"1.0.0","segments":[{"speaker":"Travis Thomas","startTime":32.04,"endTime":34.424,"body":"Ahoy legend."},{"speaker":"Travis Thomas","startTime":32.04,"endTime":34.424,"body":"Welcome to the team buffalo"},{"speaker":"Travis Thomas","startTime":34.483,"endTime":37.94,"body":"podcast. I'm your host, Travis"},{"speaker":"Travis Thomas","startTime":34.483,"endTime":37.94,"body":"Thomas. Today's episode, as"},{"speaker":"Travis Thomas","startTime":38.0,"endTime":41.576,"body":"always is around a theme. So I'm"},{"speaker":"Travis Thomas","startTime":38.0,"endTime":41.576,"body":"never going to talk about a"},{"speaker":"Travis Thomas","startTime":41.635999999999996,"endTime":45.152,"body":"specific coaching conversation"},{"speaker":"Travis Thomas","startTime":41.635999999999996,"endTime":45.152,"body":"that I had with individuals,"},{"speaker":"Travis Thomas","startTime":45.212,"endTime":48.848,"body":"because that's not what we do."},{"speaker":"Travis Thomas","startTime":45.212,"endTime":48.848,"body":"Nor would that be good for the"},{"speaker":"Travis Thomas","startTime":48.907,"endTime":52.364000000000004,"body":"process or respectful to the"},{"speaker":"Travis Thomas","startTime":48.907,"endTime":52.364000000000004,"body":"leader. But what I can do and"},{"speaker":"Travis Thomas","startTime":52.424,"endTime":56.0,"body":"what I love doing, and I'm sure"},{"speaker":"Travis Thomas","startTime":52.424,"endTime":56.0,"body":"you get great benefit out of"},{"speaker":"Travis Thomas","startTime":56.06,"endTime":59.278,"body":"otherwise you wouldn't keep"},{"speaker":"Travis Thomas","startTime":56.06,"endTime":59.278,"body":"listening, is when we take"},{"speaker":"Travis Thomas","startTime":59.338,"endTime":62.735,"body":"themes, things that I'm seeing"},{"speaker":"Travis Thomas","startTime":59.338,"endTime":62.735,"body":"across multiple leaders or"},{"speaker":"Travis Thomas","startTime":62.795,"endTime":66.312,"body":"multiple organizations, and"},{"speaker":"Travis Thomas","startTime":62.795,"endTime":66.312,"body":"really start to unpack what the"},{"speaker":"Travis Thomas","startTime":66.37100000000001,"endTime":69.828,"body":"h3ll is going on? And why is"},{"speaker":"Travis Thomas","startTime":66.37100000000001,"endTime":69.828,"body":"this happening? And what what"},{"speaker":"Travis Thomas","startTime":69.888,"endTime":73.464,"body":"can you do about it that will"},{"speaker":"Travis Thomas","startTime":69.888,"endTime":73.464,"body":"give you some practical advice"},{"speaker":"Travis Thomas","startTime":73.524,"endTime":76.68299999999999,"body":"and tips that you can take away"},{"speaker":"Travis Thomas","startTime":73.524,"endTime":76.68299999999999,"body":"and make sense of it."},{"speaker":"Travis Thomas","startTime":76.74199999999999,"endTime":80.378,"body":"Ultimately, as a leader, you"},{"speaker":"Travis Thomas","startTime":76.74199999999999,"endTime":80.378,"body":"have to pick the things that you"},{"speaker":"Travis Thomas","startTime":80.438,"endTime":84.193,"body":"decide are useful or not useful."},{"speaker":"Travis Thomas","startTime":80.438,"endTime":84.193,"body":"It's only for you to make that"},{"speaker":"Travis Thomas","startTime":84.25200000000001,"endTime":87.888,"body":"decision. But what I do think"},{"speaker":"Travis Thomas","startTime":84.25200000000001,"endTime":87.888,"body":"you have a responsibility to do"},{"speaker":"Travis Thomas","startTime":87.94800000000001,"endTime":91.703,"body":"and you're doing this right now"},{"speaker":"Travis Thomas","startTime":87.94800000000001,"endTime":91.703,"body":"is to go well, what's happening"},{"speaker":"Travis Thomas","startTime":91.763,"endTime":95.398,"body":"around me, and what behaviors"},{"speaker":"Travis Thomas","startTime":91.763,"endTime":95.398,"body":"might I be doing the same thing"},{"speaker":"Travis Thomas","startTime":95.458,"endTime":99.153,"body":"as others are doing, and what's"},{"speaker":"Travis Thomas","startTime":95.458,"endTime":99.153,"body":"useful? What's practical, what"},{"speaker":"Travis Thomas","startTime":99.213,"endTime":102.491,"body":"builds me to the right"},{"speaker":"Travis Thomas","startTime":99.213,"endTime":102.491,"body":"direction, that I'm trying to be"},{"speaker":"Travis Thomas","startTime":102.551,"endTime":106.425,"body":"as a leader, because ultimately,"},{"speaker":"Travis Thomas","startTime":102.551,"endTime":106.425,"body":"you will have goals, you want to"},{"speaker":"Travis Thomas","startTime":106.485,"endTime":110.18,"body":"be a better leader, or you want"},{"speaker":"Travis Thomas","startTime":106.485,"endTime":110.18,"body":"to be promoted, or you want to"},{"speaker":"Travis Thomas","startTime":110.24,"endTime":113.578,"body":"retain people or want higher"},{"speaker":"Travis Thomas","startTime":110.24,"endTime":113.578,"body":"pay, whatever it is, if you"},{"speaker":"Travis Thomas","startTime":113.637,"endTime":117.392,"body":"don't understand the drivers of"},{"speaker":"Travis Thomas","startTime":113.637,"endTime":117.392,"body":"that economic and career engine"},{"speaker":"Travis Thomas","startTime":117.452,"endTime":121.028,"body":"for yourself, there's no way"},{"speaker":"Travis Thomas","startTime":117.452,"endTime":121.028,"body":"you're going to be able to take"},{"speaker":"Travis Thomas","startTime":121.088,"endTime":124.843,"body":"control and move it forward. So"},{"speaker":"Travis Thomas","startTime":121.088,"endTime":124.843,"body":"in saying that, and on the back"},{"speaker":"Travis Thomas","startTime":124.902,"endTime":128.35899999999998,"body":"of talking about control, good a"},{"speaker":"Travis Thomas","startTime":124.902,"endTime":128.35899999999998,"body":"good topic for today. And"},{"speaker":"Travis Thomas","startTime":128.41899999999998,"endTime":132.174,"body":"today's topic is around losing"},{"speaker":"Travis Thomas","startTime":128.41899999999998,"endTime":132.174,"body":"your bikies as a leader. Now, if"},{"speaker":"Travis Thomas","startTime":132.23399999999998,"endTime":135.989,"body":"you're not in Australia, which"},{"speaker":"Travis Thomas","startTime":132.23399999999998,"endTime":135.989,"body":"some listeners are not bikies is"},{"speaker":"Travis Thomas","startTime":136.048,"endTime":139.684,"body":"temper, you know, lose, losing"},{"speaker":"Travis Thomas","startTime":136.048,"endTime":139.684,"body":"your mind and getting a little"},{"speaker":"Travis Thomas","startTime":139.744,"endTime":143.32,"body":"bit feral, I would say it's"},{"speaker":"Travis Thomas","startTime":139.744,"endTime":143.32,"body":"probably a good term for going a"},{"speaker":"Travis Thomas","startTime":143.37900000000002,"endTime":147.015,"body":"bit feral or going a bit rogue."},{"speaker":"Travis Thomas","startTime":143.37900000000002,"endTime":147.015,"body":"What the h3ll does that mean?"},{"speaker":"Travis Thomas","startTime":147.075,"endTime":150.353,"body":"How could that even be"},{"speaker":"Travis Thomas","startTime":147.075,"endTime":150.353,"body":"happening? You'd be shocked. The"},{"speaker":"Travis Thomas","startTime":150.413,"endTime":153.989,"body":"number of times I hear about"},{"speaker":"Travis Thomas","startTime":150.413,"endTime":153.989,"body":"leaders losing their mind doing"},{"speaker":"Travis Thomas","startTime":154.049,"endTime":157.923,"body":"certain things, and particularly"},{"speaker":"Travis Thomas","startTime":154.049,"endTime":157.923,"body":"in this example, throwing things"},{"speaker":"Travis Thomas","startTime":157.982,"endTime":161.559,"body":"when they get angry, throwing"},{"speaker":"Travis Thomas","startTime":157.982,"endTime":161.559,"body":"things at the wall and saying,"},{"speaker":"Travis Thomas","startTime":161.618,"endTime":165.373,"body":"you know, it's this is bull$hit."},{"speaker":"Travis Thomas","startTime":161.618,"endTime":165.373,"body":"I've had enough of it. And the"},{"speaker":"Travis Thomas","startTime":165.433,"endTime":168.83,"body":"team just kind of sat there in"},{"speaker":"Travis Thomas","startTime":165.433,"endTime":168.83,"body":"the corner going, what the"},{"speaker":"Travis Thomas","startTime":168.89,"endTime":172.705,"body":"h3ll's going on? Or, Oh, here he"},{"speaker":"Travis Thomas","startTime":168.89,"endTime":172.705,"body":"goes again. So today's topic is"},{"speaker":"Travis Thomas","startTime":172.764,"endTime":176.221,"body":"losing your temper and your"},{"speaker":"Travis Thomas","startTime":172.764,"endTime":176.221,"body":"bookies. Now, before I go into"},{"speaker":"Travis Thomas","startTime":176.281,"endTime":179.44,"body":"any level of tactics and"},{"speaker":"Travis Thomas","startTime":176.281,"endTime":179.44,"body":"considerations, I think it's"},{"speaker":"Travis Thomas","startTime":179.499,"endTime":182.956,"body":"important to understand what"},{"speaker":"Travis Thomas","startTime":179.499,"endTime":182.956,"body":"dynamic does it create in the"},{"speaker":"Travis Thomas","startTime":183.016,"endTime":186.771,"body":"workplace and in your immediate"},{"speaker":"Travis Thomas","startTime":183.016,"endTime":186.771,"body":"team, when you behave that way?"},{"speaker":"Travis Thomas","startTime":186.831,"endTime":190.407,"body":"You might think, oh, you know,"},{"speaker":"Travis Thomas","startTime":186.831,"endTime":190.407,"body":"Travis, it's useful if I show"},{"speaker":"Travis Thomas","startTime":190.467,"endTime":194.102,"body":"people that I'm upset, or I've"},{"speaker":"Travis Thomas","startTime":190.467,"endTime":194.102,"body":"had enough of this $hit that's"},{"speaker":"Travis Thomas","startTime":194.162,"endTime":197.619,"body":"going on, and I want them to"},{"speaker":"Travis Thomas","startTime":194.162,"endTime":197.619,"body":"know, I'm angry, it's useful."},{"speaker":"Travis Thomas","startTime":197.679,"endTime":201.434,"body":"They know that when I'm pissed,"},{"speaker":"Travis Thomas","startTime":197.679,"endTime":201.434,"body":"I'm pissed. Well, that's a nice"},{"speaker":"Travis Thomas","startTime":201.493,"endTime":204.652,"body":"theory. But a couple of"},{"speaker":"Travis Thomas","startTime":201.493,"endTime":204.652,"body":"complicating factors that you"},{"speaker":"Travis Thomas","startTime":204.712,"endTime":208.407,"body":"may or may not have considered"},{"speaker":"Travis Thomas","startTime":204.712,"endTime":208.407,"body":"if you're sat in that camp. One"},{"speaker":"Travis Thomas","startTime":208.467,"endTime":212.282,"body":"is that we're in one of the most"},{"speaker":"Travis Thomas","startTime":208.467,"endTime":212.282,"body":"highly mobile workforces in the"},{"speaker":"Travis Thomas","startTime":212.341,"endTime":215.858,"body":"history of humanity. And that's"},{"speaker":"Travis Thomas","startTime":212.341,"endTime":215.858,"body":"not an exaggeration. And by"},{"speaker":"Travis Thomas","startTime":215.917,"endTime":219.255,"body":"mobile, I mean, if I don't like"},{"speaker":"Travis Thomas","startTime":215.917,"endTime":219.255,"body":"your bad temper, or your"},{"speaker":"Travis Thomas","startTime":219.315,"endTime":222.831,"body":"ridiculous work ethics, or"},{"speaker":"Travis Thomas","startTime":219.315,"endTime":222.831,"body":"whatever thing you're inflicting"},{"speaker":"Travis Thomas","startTime":222.891,"endTime":226.348,"body":"upon me, as a leader, or a"},{"speaker":"Travis Thomas","startTime":222.891,"endTime":226.348,"body":"culture or hole of organization"},{"speaker":"Travis Thomas","startTime":226.408,"endTime":229.984,"body":"approach, I will go, and not"},{"speaker":"Travis Thomas","startTime":226.408,"endTime":229.984,"body":"only will I go, but by the time"},{"speaker":"Travis Thomas","startTime":230.043,"endTime":233.5,"body":"the door closes, the one in"},{"speaker":"Travis Thomas","startTime":230.043,"endTime":233.5,"body":"front of me will be opening to"},{"speaker":"Travis Thomas","startTime":233.56,"endTime":236.779,"body":"another role at an equivalent"},{"speaker":"Travis Thomas","startTime":233.56,"endTime":236.779,"body":"salary if not better, in"},{"speaker":"Travis Thomas","startTime":236.838,"endTime":239.938,"body":"probably a competing"},{"speaker":"Travis Thomas","startTime":236.838,"endTime":239.938,"body":"organization. So I'd say that's"},{"speaker":"Travis Thomas","startTime":239.997,"endTime":243.693,"body":"the first bit, you cannot expect"},{"speaker":"Travis Thomas","startTime":239.997,"endTime":243.693,"body":"people to stay and endure the"},{"speaker":"Travis Thomas","startTime":243.752,"endTime":247.448,"body":"same things that they might have"},{"speaker":"Travis Thomas","startTime":243.752,"endTime":247.448,"body":"tolerated 10 or 15 years ago,"},{"speaker":"Travis Thomas","startTime":247.507,"endTime":250.607,"body":"you know, I remember when I"},{"speaker":"Travis Thomas","startTime":247.507,"endTime":250.607,"body":"started back in my first"},{"speaker":"Travis Thomas","startTime":250.666,"endTime":254.004,"body":"corporate role in a fortune 500"},{"speaker":"Travis Thomas","startTime":250.666,"endTime":254.004,"body":"company. And some of the"},{"speaker":"Travis Thomas","startTime":254.064,"endTime":257.759,"body":"behaviors, particularly at the"},{"speaker":"Travis Thomas","startTime":254.064,"endTime":257.759,"body":"director level, were appalling."},{"speaker":"Travis Thomas","startTime":257.81899999999996,"endTime":261.216,"body":"I had some really great leaders,"},{"speaker":"Travis Thomas","startTime":257.81899999999996,"endTime":261.216,"body":"some really great senior"},{"speaker":"Travis Thomas","startTime":261.276,"endTime":264.852,"body":"leaders, all the way at the VP"},{"speaker":"Travis Thomas","startTime":261.276,"endTime":264.852,"body":"level that I spent time with,"},{"speaker":"Travis Thomas","startTime":264.91200000000003,"endTime":268.66700000000003,"body":"and were phenomenal mentors and"},{"speaker":"Travis Thomas","startTime":264.91200000000003,"endTime":268.66700000000003,"body":"leaders in their own right. But"},{"speaker":"Travis Thomas","startTime":268.726,"endTime":272.183,"body":"there were also leaders at the"},{"speaker":"Travis Thomas","startTime":268.726,"endTime":272.183,"body":"director and senior manager"},{"speaker":"Travis Thomas","startTime":272.243,"endTime":275.52099999999996,"body":"level who were atrocious. They"},{"speaker":"Travis Thomas","startTime":272.243,"endTime":275.52099999999996,"body":"had bad habits, they had"},{"speaker":"Travis Thomas","startTime":275.581,"endTime":279.15700000000004,"body":"tempers, they lost their mind"},{"speaker":"Travis Thomas","startTime":275.581,"endTime":279.15700000000004,"body":"and meetings, it was terrible."},{"speaker":"Travis Thomas","startTime":279.217,"endTime":282.972,"body":"So people aren't putting up with"},{"speaker":"Travis Thomas","startTime":279.217,"endTime":282.972,"body":"that. That's the first bit the"},{"speaker":"Travis Thomas","startTime":283.031,"endTime":286.488,"body":"mobility. Second is, do you"},{"speaker":"Travis Thomas","startTime":283.031,"endTime":286.488,"body":"really want to build a culture"},{"speaker":"Travis Thomas","startTime":286.548,"endTime":289.528,"body":"where people think that"},{"speaker":"Travis Thomas","startTime":286.548,"endTime":289.528,"body":"emotional volatility is an"},{"speaker":"Travis Thomas","startTime":289.588,"endTime":292.866,"body":"effective tool for achieving an"},{"speaker":"Travis Thomas","startTime":289.588,"endTime":292.866,"body":"outcome? I mean, what a"},{"speaker":"Travis Thomas","startTime":292.926,"endTime":296.383,"body":"destructive way to run an"},{"speaker":"Travis Thomas","startTime":292.926,"endTime":296.383,"body":"organization, I don't get what I"},{"speaker":"Travis Thomas","startTime":296.442,"endTime":300.078,"body":"want. So I'm going to amp it up,"},{"speaker":"Travis Thomas","startTime":296.442,"endTime":300.078,"body":"turn up the heat enough that"},{"speaker":"Travis Thomas","startTime":300.138,"endTime":303.237,"body":"people around me get"},{"speaker":"Travis Thomas","startTime":300.138,"endTime":303.237,"body":"uncomfortable and I'll get what"},{"speaker":"Travis Thomas","startTime":303.297,"endTime":306.515,"body":"I want. That's completely"},{"speaker":"Travis Thomas","startTime":303.297,"endTime":306.515,"body":"ineffective. Instead, skills"},{"speaker":"Travis Thomas","startTime":306.575,"endTime":310.091,"body":"like influence and negotiation"},{"speaker":"Travis Thomas","startTime":306.575,"endTime":310.091,"body":"and give and take and social"},{"speaker":"Travis Thomas","startTime":310.151,"endTime":313.25,"body":"capital all are far more"},{"speaker":"Travis Thomas","startTime":310.151,"endTime":313.25,"body":"effective. So I want you to"},{"speaker":"Travis Thomas","startTime":313.31,"endTime":317.005,"body":"consider those who are talking"},{"speaker":"Travis Thomas","startTime":313.31,"endTime":317.005,"body":"about opening this conversation"},{"speaker":"Travis Thomas","startTime":317.065,"endTime":320.284,"body":"with some of the fallacies"},{"speaker":"Travis Thomas","startTime":317.065,"endTime":320.284,"body":"around your timber being an"},{"speaker":"Travis Thomas","startTime":320.343,"endTime":324.039,"body":"effective strategy. It's not and"},{"speaker":"Travis Thomas","startTime":320.343,"endTime":324.039,"body":"we're to the point where that"},{"speaker":"Travis Thomas","startTime":324.098,"endTime":327.555,"body":"stuff ends up on the internet"},{"speaker":"Travis Thomas","startTime":324.098,"endTime":327.555,"body":"and it's really bad for your"},{"speaker":"Travis Thomas","startTime":327.615,"endTime":329.94,"body":"personal and organizational"},{"speaker":"Travis Thomas","startTime":327.615,"endTime":329.94,"body":"brand. Cool"},{"speaker":"Travis Thomas","startTime":331.17,"endTime":334.814,"body":"So if we can agree that there's"},{"speaker":"Travis Thomas","startTime":331.17,"endTime":334.814,"body":"danger in this approach, what"},{"speaker":"Travis Thomas","startTime":334.874,"endTime":338.399,"body":"does it do to your immediate"},{"speaker":"Travis Thomas","startTime":334.874,"endTime":338.399,"body":"team? So I've talked about the"},{"speaker":"Travis Thomas","startTime":338.459,"endTime":342.104,"body":"possibility of people moving but"},{"speaker":"Travis Thomas","startTime":338.459,"endTime":342.104,"body":"the impact to your immediate"},{"speaker":"Travis Thomas","startTime":342.163,"endTime":345.987,"body":"team. First is concern. I think"},{"speaker":"Travis Thomas","startTime":342.163,"endTime":345.987,"body":"it's I haven't seen this pattern"},{"speaker":"Travis Thomas","startTime":346.047,"endTime":349.393,"body":"of behavior before. It's"},{"speaker":"Travis Thomas","startTime":346.047,"endTime":349.393,"body":"something you're newly adopting"},{"speaker":"Travis Thomas","startTime":349.453,"endTime":353.097,"body":"concern. I don't know why this"},{"speaker":"Travis Thomas","startTime":349.453,"endTime":353.097,"body":"person is behaving that way, I"},{"speaker":"Travis Thomas","startTime":353.157,"endTime":356.742,"body":"don't understand why they're"},{"speaker":"Travis Thomas","startTime":353.157,"endTime":356.742,"body":"behaving that way. I don't know"},{"speaker":"Travis Thomas","startTime":356.802,"endTime":360.626,"body":"why they don't have control over"},{"speaker":"Travis Thomas","startTime":356.802,"endTime":360.626,"body":"the thing they're doing. And is"},{"speaker":"Travis Thomas","startTime":360.686,"endTime":363.793,"body":"it okay that this is our"},{"speaker":"Travis Thomas","startTime":360.686,"endTime":363.793,"body":"behavior? Can I do the same"},{"speaker":"Travis Thomas","startTime":363.852,"endTime":367.617,"body":"thing? Or am I afraid of others"},{"speaker":"Travis Thomas","startTime":363.852,"endTime":367.617,"body":"doing the same thing. So that's"},{"speaker":"Travis Thomas","startTime":367.676,"endTime":371.261,"body":"the immediate team impact. The"},{"speaker":"Travis Thomas","startTime":367.676,"endTime":371.261,"body":"first few times after that it"},{"speaker":"Travis Thomas","startTime":371.321,"endTime":374.906,"body":"becomes a, this person is just"},{"speaker":"Travis Thomas","startTime":371.321,"endTime":374.906,"body":"one of those people who loses"},{"speaker":"Travis Thomas","startTime":374.966,"endTime":378.551,"body":"their mind from time to time,"},{"speaker":"Travis Thomas","startTime":374.966,"endTime":378.551,"body":"and that has a really negative"},{"speaker":"Travis Thomas","startTime":378.61,"endTime":382.016,"body":"impact. Think about have you"},{"speaker":"Travis Thomas","startTime":378.61,"endTime":382.016,"body":"ever worked for someone like"},{"speaker":"Travis Thomas","startTime":382.076,"endTime":385.362,"body":"that I have, I've had two,"},{"speaker":"Travis Thomas","startTime":382.076,"endTime":385.362,"body":"three, at least three, I can"},{"speaker":"Travis Thomas","startTime":385.422,"endTime":388.947,"body":"remember without wasting too"},{"speaker":"Travis Thomas","startTime":385.422,"endTime":388.947,"body":"much time on at least three, I"},{"speaker":"Travis Thomas","startTime":389.007,"endTime":392.353,"body":"can remember where they had a"},{"speaker":"Travis Thomas","startTime":389.007,"endTime":392.353,"body":"pattern of this temper and"},{"speaker":"Travis Thomas","startTime":392.413,"endTime":396.117,"body":"throwing tantrums or just being"},{"speaker":"Travis Thomas","startTime":392.413,"endTime":396.117,"body":"outrageous in the way in which"},{"speaker":"Travis Thomas","startTime":396.177,"endTime":399.821,"body":"they passed on feedback. And I"},{"speaker":"Travis Thomas","startTime":396.177,"endTime":399.821,"body":"didn't want to be around those"},{"speaker":"Travis Thomas","startTime":399.881,"endTime":403.287,"body":"people. So I went from Oh, is"},{"speaker":"Travis Thomas","startTime":399.881,"endTime":403.287,"body":"everything okay to oh, they"},{"speaker":"Travis Thomas","startTime":403.347,"endTime":406.633,"body":"just, they're horrible to be"},{"speaker":"Travis Thomas","startTime":403.347,"endTime":406.633,"body":"around. And for one of the"},{"speaker":"Travis Thomas","startTime":406.693,"endTime":410.039,"body":"three, the thing that was"},{"speaker":"Travis Thomas","startTime":406.693,"endTime":410.039,"body":"interesting is they were never"},{"speaker":"Travis Thomas","startTime":410.098,"endTime":413.862,"body":"upset with the team, they were"},{"speaker":"Travis Thomas","startTime":410.098,"endTime":413.862,"body":"never terrible towards the team,"},{"speaker":"Travis Thomas","startTime":413.922,"endTime":417.447,"body":"they behaved really kindly to"},{"speaker":"Travis Thomas","startTime":413.922,"endTime":417.447,"body":"everyone that was reported to"},{"speaker":"Travis Thomas","startTime":417.507,"endTime":421.212,"body":"them. But when the organization"},{"speaker":"Travis Thomas","startTime":417.507,"endTime":421.212,"body":"sent big announcements around,"},{"speaker":"Travis Thomas","startTime":421.271,"endTime":424.916,"body":"or they were not talked to, or"},{"speaker":"Travis Thomas","startTime":421.271,"endTime":424.916,"body":"brought into the fold, or just"},{"speaker":"Travis Thomas","startTime":424.976,"endTime":428.322,"body":"even really worked through if"},{"speaker":"Travis Thomas","startTime":424.976,"endTime":428.322,"body":"they could contribute to a"},{"speaker":"Travis Thomas","startTime":428.382,"endTime":432.206,"body":"particular issue, basically, if"},{"speaker":"Travis Thomas","startTime":428.382,"endTime":432.206,"body":"they were left out, if they were"},{"speaker":"Travis Thomas","startTime":432.265,"endTime":435.91,"body":"set to the side, left out of the"},{"speaker":"Travis Thomas","startTime":432.265,"endTime":435.91,"body":"engagement, or some level of"},{"speaker":"Travis Thomas","startTime":435.97,"endTime":439.555,"body":"consultation, then they would"},{"speaker":"Travis Thomas","startTime":435.97,"endTime":439.555,"body":"lose it, they would throw $hit"},{"speaker":"Travis Thomas","startTime":439.614,"endTime":443.199,"body":"at the wall, the big I can't"},{"speaker":"Travis Thomas","startTime":439.614,"endTime":443.199,"body":"believe incorporates done this."},{"speaker":"Travis Thomas","startTime":443.259,"endTime":446.904,"body":"Again, I wasn't asked I wasn't"},{"speaker":"Travis Thomas","startTime":443.259,"endTime":446.904,"body":"consulted, I wasn't thought of"},{"speaker":"Travis Thomas","startTime":446.964,"endTime":450.31,"body":"I'm just not important here."},{"speaker":"Travis Thomas","startTime":446.964,"endTime":450.31,"body":"Now, pause that step to the"},{"speaker":"Travis Thomas","startTime":450.369,"endTime":453.715,"body":"other side. As an employee"},{"speaker":"Travis Thomas","startTime":450.369,"endTime":453.715,"body":"watching that unfold, you can"},{"speaker":"Travis Thomas","startTime":453.775,"endTime":457.36,"body":"almost turn your head and look"},{"speaker":"Travis Thomas","startTime":453.775,"endTime":457.36,"body":"as if you're watching that if"},{"speaker":"Travis Thomas","startTime":457.42,"endTime":460.945,"body":"you're in your car, the person"},{"speaker":"Travis Thomas","startTime":457.42,"endTime":460.945,"body":"in the passenger seats doing"},{"speaker":"Travis Thomas","startTime":461.005,"endTime":464.052,"body":"that. What would you be"},{"speaker":"Travis Thomas","startTime":461.005,"endTime":464.052,"body":"thinking? If you think this"},{"speaker":"Travis Thomas","startTime":464.112,"endTime":467.876,"body":"person is either crazy week, in"},{"speaker":"Travis Thomas","startTime":464.112,"endTime":467.876,"body":"that they have no influence, or"},{"speaker":"Travis Thomas","startTime":467.936,"endTime":471.102,"body":"not someone I should be"},{"speaker":"Travis Thomas","startTime":467.936,"endTime":471.102,"body":"following. Because if they're"},{"speaker":"Travis Thomas","startTime":471.162,"endTime":474.747,"body":"weak, they're not going to get"},{"speaker":"Travis Thomas","startTime":471.162,"endTime":474.747,"body":"done the stuff we need to get"},{"speaker":"Travis Thomas","startTime":474.807,"endTime":478.212,"body":"done. And no one wants to work"},{"speaker":"Travis Thomas","startTime":474.807,"endTime":478.212,"body":"for a weak leader. I'm not"},{"speaker":"Travis Thomas","startTime":478.272,"endTime":481.977,"body":"saying weak versus strong as an"},{"speaker":"Travis Thomas","startTime":478.272,"endTime":481.977,"body":"masculine and flexing muscles."},{"speaker":"Travis Thomas","startTime":482.036,"endTime":485.562,"body":"I'm talking about ability to"},{"speaker":"Travis Thomas","startTime":482.036,"endTime":485.562,"body":"affect change effectively. And"},{"speaker":"Travis Thomas","startTime":485.621,"endTime":489.027,"body":"if you're not someone who's in"},{"speaker":"Travis Thomas","startTime":485.621,"endTime":489.027,"body":"control, and can influence"},{"speaker":"Travis Thomas","startTime":489.087,"endTime":492.732,"body":"stakeholders, then how is that"},{"speaker":"Travis Thomas","startTime":489.087,"endTime":492.732,"body":"going to affect our careers as"},{"speaker":"Travis Thomas","startTime":492.791,"endTime":496.376,"body":"team members? And what is that"},{"speaker":"Travis Thomas","startTime":492.791,"endTime":496.376,"body":"going to mean for us? I think"},{"speaker":"Travis Thomas","startTime":496.436,"endTime":499.543,"body":"that's really dangerous. So"},{"speaker":"Travis Thomas","startTime":496.436,"endTime":499.543,"body":"you've got those kind of"},{"speaker":"Travis Thomas","startTime":499.603,"endTime":503.008,"body":"immediate impacts to the team,"},{"speaker":"Travis Thomas","startTime":499.603,"endTime":503.008,"body":"you've got the longer term"},{"speaker":"Travis Thomas","startTime":503.068,"endTime":506.713,"body":"impacts to the teams, you've got"},{"speaker":"Travis Thomas","startTime":503.068,"endTime":506.713,"body":"the interesting macro trends"},{"speaker":"Travis Thomas","startTime":506.773,"endTime":510.178,"body":"that are affecting that, that"},{"speaker":"Travis Thomas","startTime":506.773,"endTime":510.178,"body":"we've covered. So we've got"},{"speaker":"Travis Thomas","startTime":510.238,"endTime":513.883,"body":"those three kind of ticked off"},{"speaker":"Travis Thomas","startTime":510.238,"endTime":513.883,"body":"in the way. So what do you do,"},{"speaker":"Travis Thomas","startTime":513.943,"endTime":517.707,"body":"like you're human, you're going"},{"speaker":"Travis Thomas","startTime":513.943,"endTime":517.707,"body":"to be affected. I've personally"},{"speaker":"Travis Thomas","startTime":517.7660000000001,"endTime":521.531,"body":"been affected by, you know, been"},{"speaker":"Travis Thomas","startTime":517.7660000000001,"endTime":521.531,"body":"in board meetings and previous"},{"speaker":"Travis Thomas","startTime":521.5899999999999,"endTime":525.175,"body":"company, where I was managing"},{"speaker":"Travis Thomas","startTime":521.5899999999999,"endTime":525.175,"body":"director of that organization."},{"speaker":"Travis Thomas","startTime":525.235,"endTime":528.88,"body":"And I remember being outraged"},{"speaker":"Travis Thomas","startTime":525.235,"endTime":528.88,"body":"several times, but never losing"},{"speaker":"Travis Thomas","startTime":528.94,"endTime":532.405,"body":"it. And there was only one time"},{"speaker":"Travis Thomas","startTime":528.94,"endTime":532.405,"body":"where I allowed that to be"},{"speaker":"Travis Thomas","startTime":532.4649999999999,"endTime":536.229,"body":"shown. And I didn't do it out of"},{"speaker":"Travis Thomas","startTime":532.4649999999999,"endTime":536.229,"body":"being out of control. I did it"},{"speaker":"Travis Thomas","startTime":536.289,"endTime":540.053,"body":"as a declarative to other owners"},{"speaker":"Travis Thomas","startTime":536.289,"endTime":540.053,"body":"in the business. So there were"},{"speaker":"Travis Thomas","startTime":540.113,"endTime":543.459,"body":"multiple partners in the"},{"speaker":"Travis Thomas","startTime":540.113,"endTime":543.459,"body":"business, to let them know that"},{"speaker":"Travis Thomas","startTime":543.518,"endTime":547.402,"body":"this issue had gone too far. And"},{"speaker":"Travis Thomas","startTime":543.518,"endTime":547.402,"body":"that it was a really controlled,"},{"speaker":"Travis Thomas","startTime":547.462,"endTime":550.748,"body":"I didn't blame or yell or and I"},{"speaker":"Travis Thomas","startTime":547.462,"endTime":550.748,"body":"just said that, If this"},{"speaker":"Travis Thomas","startTime":550.808,"endTime":554.632,"body":"continues, you know, expletive,"},{"speaker":"Travis Thomas","startTime":550.808,"endTime":554.632,"body":"blah, blah, blah, we're going to"},{"speaker":"Travis Thomas","startTime":554.692,"endTime":557.44,"body":"have a far more serious"},{"speaker":"Travis Thomas","startTime":554.692,"endTime":557.44,"body":"conversation about the"},{"speaker":"Travis Thomas","startTime":557.5,"endTime":561.025,"body":"implications of this really"},{"speaker":"Travis Thomas","startTime":557.5,"endTime":561.025,"body":"heavy handed because I had said"},{"speaker":"Travis Thomas","startTime":561.085,"endTime":564.61,"body":"it, I'd emailed it. I alluded to"},{"speaker":"Travis Thomas","startTime":561.085,"endTime":564.61,"body":"it. And it wasn't breaking"},{"speaker":"Travis Thomas","startTime":564.67,"endTime":568.195,"body":"through amongst, you know,"},{"speaker":"Travis Thomas","startTime":564.67,"endTime":568.195,"body":"people who are essentially peers"},{"speaker":"Travis Thomas","startTime":568.255,"endTime":571.84,"body":"that were owners in the business"},{"speaker":"Travis Thomas","startTime":568.255,"endTime":571.84,"body":"as well, although I was the"},{"speaker":"Travis Thomas","startTime":571.899,"endTime":575.544,"body":"managing director, so it was the"},{"speaker":"Travis Thomas","startTime":571.899,"endTime":575.544,"body":"kind of first in line. And I"},{"speaker":"Travis Thomas","startTime":575.604,"endTime":579.308,"body":"think that's actually I know,"},{"speaker":"Travis Thomas","startTime":575.604,"endTime":579.308,"body":"for a fact, that's the only time"},{"speaker":"Travis Thomas","startTime":579.368,"endTime":583.013,"body":"in my 15 year leadership journey"},{"speaker":"Travis Thomas","startTime":579.368,"endTime":583.013,"body":"where I've used anger, but I"},{"speaker":"Travis Thomas","startTime":583.072,"endTime":586.598,"body":"used it really effectively and"},{"speaker":"Travis Thomas","startTime":583.072,"endTime":586.598,"body":"in the opportune time for an"},{"speaker":"Travis Thomas","startTime":586.657,"endTime":590.302,"body":"incredibly important issue that"},{"speaker":"Travis Thomas","startTime":586.657,"endTime":590.302,"body":"I just could not let go and I"},{"speaker":"Travis Thomas","startTime":590.362,"endTime":594.126,"body":"could let continue to drag on."},{"speaker":"Travis Thomas","startTime":590.362,"endTime":594.126,"body":"Now the difference between doing"},{"speaker":"Travis Thomas","startTime":594.186,"endTime":597.592,"body":"that and throwing $hit at the"},{"speaker":"Travis Thomas","startTime":594.186,"endTime":597.592,"body":"wall men corporate this and"},{"speaker":"Travis Thomas","startTime":597.651,"endTime":601.176,"body":"whatever else is that the first"},{"speaker":"Travis Thomas","startTime":597.651,"endTime":601.176,"body":"one, the one that I've just"},{"speaker":"Travis Thomas","startTime":601.236,"endTime":605.0,"body":"explained to you where I did it,"},{"speaker":"Travis Thomas","startTime":601.236,"endTime":605.0,"body":"and not saying that I'm always"},{"speaker":"Travis Thomas","startTime":605.06,"endTime":608.645,"body":"right. But in this particular"},{"speaker":"Travis Thomas","startTime":605.06,"endTime":608.645,"body":"example, what that does, is it"},{"speaker":"Travis Thomas","startTime":608.705,"endTime":612.29,"body":"shows that look, I've been kind"},{"speaker":"Travis Thomas","startTime":608.705,"endTime":612.29,"body":"of been friendly. I've tried"},{"speaker":"Travis Thomas","startTime":612.35,"endTime":616.233,"body":"everything I can to manage this."},{"speaker":"Travis Thomas","startTime":612.35,"endTime":616.233,"body":"I'm actually going to have to be"},{"speaker":"Travis Thomas","startTime":616.293,"endTime":619.52,"body":"pretty aggressive now because"},{"speaker":"Travis Thomas","startTime":616.293,"endTime":619.52,"body":"you've given me no other"},{"speaker":"Travis Thomas","startTime":619.52,"endTime":622.412,"body":"option. If you do that in a"},{"speaker":"Travis Thomas","startTime":619.52,"endTime":622.412,"body":"tiny, tiny fraction of a"},{"speaker":"Travis Thomas","startTime":622.467,"endTime":625.86,"body":"percentage of the time, it will"},{"speaker":"Travis Thomas","startTime":622.467,"endTime":625.86,"body":"be highly effective. It's not"},{"speaker":"Travis Thomas","startTime":625.916,"endTime":629.253,"body":"about being abusive. It's not"},{"speaker":"Travis Thomas","startTime":625.916,"endTime":629.253,"body":"about being toxic or bullying."},{"speaker":"Travis Thomas","startTime":629.309,"endTime":632.59,"body":"None of those things, it's about"},{"speaker":"Travis Thomas","startTime":629.309,"endTime":632.59,"body":"really, really controlled,"},{"speaker":"Travis Thomas","startTime":632.646,"endTime":636.039,"body":"aggressive event where you push"},{"speaker":"Travis Thomas","startTime":632.646,"endTime":636.039,"body":"people towards the issue that"},{"speaker":"Travis Thomas","startTime":636.095,"endTime":639.487,"body":"you need to be resolved. But"},{"speaker":"Travis Thomas","startTime":636.095,"endTime":639.487,"body":"aside from that, throwing stuff,"},{"speaker":"Travis Thomas","startTime":639.543,"endTime":642.825,"body":"losing it, whatever it is not"},{"speaker":"Travis Thomas","startTime":639.543,"endTime":642.825,"body":"effective. So what can you do"},{"speaker":"Travis Thomas","startTime":642.88,"endTime":646.273,"body":"instead? First is to consider"},{"speaker":"Travis Thomas","startTime":642.88,"endTime":646.273,"body":"your moment. So if you're going"},{"speaker":"Travis Thomas","startTime":646.329,"endTime":649.444,"body":"to still adopt that as a"},{"speaker":"Travis Thomas","startTime":646.329,"endTime":649.444,"body":"strategy, or if like me, you do"},{"speaker":"Travis Thomas","startTime":649.499,"endTime":653.059,"body":"need to use that once in a while"},{"speaker":"Travis Thomas","startTime":649.499,"endTime":653.059,"body":"you it's almost like, you get a"},{"speaker":"Travis Thomas","startTime":653.115,"endTime":656.341,"body":"Get Out of Jail Free card,"},{"speaker":"Travis Thomas","startTime":653.115,"endTime":656.341,"body":"right? Think of it that way. If"},{"speaker":"Travis Thomas","startTime":656.396,"endTime":659.622,"body":"this were monopolies, you have"},{"speaker":"Travis Thomas","startTime":656.396,"endTime":659.622,"body":"one, maybe two shots to use"},{"speaker":"Travis Thomas","startTime":659.678,"endTime":663.238,"body":"that. And then it's gone. If you"},{"speaker":"Travis Thomas","startTime":659.678,"endTime":663.238,"body":"do it more than that, it either"},{"speaker":"Travis Thomas","startTime":663.293,"endTime":665.907,"body":"loses its effect, or people"},{"speaker":"Travis Thomas","startTime":663.293,"endTime":665.907,"body":"start to get really"},{"speaker":"Travis Thomas","startTime":665.963,"endTime":668.911,"body":"uncomfortable with this"},{"speaker":"Travis Thomas","startTime":665.963,"endTime":668.911,"body":"environment. So consider that"},{"speaker":"Travis Thomas","startTime":668.967,"endTime":672.137,"body":"way. Second is, if you are"},{"speaker":"Travis Thomas","startTime":668.967,"endTime":672.137,"body":"feeling angry about things you"},{"speaker":"Travis Thomas","startTime":672.193,"endTime":675.474,"body":"don't have control of, you need"},{"speaker":"Travis Thomas","startTime":672.193,"endTime":675.474,"body":"to have a deeper reflective"},{"speaker":"Travis Thomas","startTime":675.53,"endTime":679.034,"body":"exercise with yourself around."},{"speaker":"Travis Thomas","startTime":675.53,"endTime":679.034,"body":"One, what do I need to do to try"},{"speaker":"Travis Thomas","startTime":679.09,"endTime":682.427,"body":"to affect change, because I'm"},{"speaker":"Travis Thomas","startTime":679.09,"endTime":682.427,"body":"not getting what I want. So in"},{"speaker":"Travis Thomas","startTime":682.482,"endTime":685.764,"body":"the example of the person who"},{"speaker":"Travis Thomas","startTime":682.482,"endTime":685.764,"body":"was throwing things, they are"},{"speaker":"Travis Thomas","startTime":685.82,"endTime":689.324,"body":"not taking control. They in the"},{"speaker":"Travis Thomas","startTime":685.82,"endTime":689.324,"body":"specific examples, they clearly"},{"speaker":"Travis Thomas","startTime":689.379,"endTime":692.606,"body":"and that leader had, they"},{"speaker":"Travis Thomas","startTime":689.379,"endTime":692.606,"body":"clearly were not driving change,"},{"speaker":"Travis Thomas","startTime":692.661,"endTime":696.054,"body":"they were not making an effort,"},{"speaker":"Travis Thomas","startTime":692.661,"endTime":696.054,"body":"they were grumpy around their"},{"speaker":"Travis Thomas","startTime":696.11,"endTime":699.447,"body":"team and showing that they're"},{"speaker":"Travis Thomas","startTime":696.11,"endTime":699.447,"body":"upset that they weren't having"},{"speaker":"Travis Thomas","startTime":699.503,"endTime":703.062,"body":"those direct conversations with"},{"speaker":"Travis Thomas","startTime":699.503,"endTime":703.062,"body":"the people who they thought were"},{"speaker":"Travis Thomas","startTime":703.118,"endTime":706.566,"body":"pushing them to the side. So you"},{"speaker":"Travis Thomas","startTime":703.118,"endTime":706.566,"body":"either need to one have those"},{"speaker":"Travis Thomas","startTime":706.622,"endTime":710.071,"body":"conversations, or two you need"},{"speaker":"Travis Thomas","startTime":706.622,"endTime":710.071,"body":"to consider is that the type of"},{"speaker":"Travis Thomas","startTime":710.126,"endTime":713.408,"body":"place or environment or team or"},{"speaker":"Travis Thomas","startTime":710.126,"endTime":713.408,"body":"sub team, you know, there's"},{"speaker":"Travis Thomas","startTime":713.463,"endTime":716.856,"body":"options to move bosses or teams"},{"speaker":"Travis Thomas","startTime":713.463,"endTime":716.856,"body":"within an organization that I"},{"speaker":"Travis Thomas","startTime":716.912,"endTime":720.36,"body":"want to be part of do I want to"},{"speaker":"Travis Thomas","startTime":716.912,"endTime":720.36,"body":"be a leader in an organization"},{"speaker":"Travis Thomas","startTime":720.416,"endTime":723.865,"body":"where I'm not trusted, I'm not"},{"speaker":"Travis Thomas","startTime":720.416,"endTime":723.865,"body":"consulted. And I don't have the"},{"speaker":"Travis Thomas","startTime":723.92,"endTime":727.202,"body":"ability to affect meaningful"},{"speaker":"Travis Thomas","startTime":723.92,"endTime":727.202,"body":"change. Because no one gives a"},{"speaker":"Travis Thomas","startTime":727.257,"endTime":730.762,"body":"$hit about my opinion, I'm not"},{"speaker":"Travis Thomas","startTime":727.257,"endTime":730.762,"body":"asked. I think that's important."},{"speaker":"Travis Thomas","startTime":730.817,"endTime":734.099,"body":"So first is when can I use the"},{"speaker":"Travis Thomas","startTime":730.817,"endTime":734.099,"body":"anger or controlled emotions"},{"speaker":"Travis Thomas","startTime":734.154,"endTime":737.659,"body":"really effectively? And then the"},{"speaker":"Travis Thomas","startTime":734.154,"endTime":737.659,"body":"second is, do I feel like this"},{"speaker":"Travis Thomas","startTime":737.714,"endTime":741.274,"body":"is an OK arrangement? Do I feel"},{"speaker":"Travis Thomas","startTime":737.714,"endTime":741.274,"body":"like I'm valued to the level and"},{"speaker":"Travis Thomas","startTime":741.33,"endTime":744.778,"body":"consulted to the level that I"},{"speaker":"Travis Thomas","startTime":741.33,"endTime":744.778,"body":"need to be? Or is this something"},{"speaker":"Travis Thomas","startTime":744.834,"endTime":747.893,"body":"ready to go? I'm sick of it."},{"speaker":"Travis Thomas","startTime":744.834,"endTime":747.893,"body":"This isn't fair, I haven't"},{"speaker":"Travis Thomas","startTime":747.948,"endTime":751.119,"body":"signed up for this, I need to"},{"speaker":"Travis Thomas","startTime":747.948,"endTime":751.119,"body":"make a meaningful change to"},{"speaker":"Travis Thomas","startTime":751.174,"endTime":754.734,"body":"escape this pattern of behavior"},{"speaker":"Travis Thomas","startTime":751.174,"endTime":754.734,"body":"on my team. And I think that's a"},{"speaker":"Travis Thomas","startTime":754.79,"endTime":758.294,"body":"really important thing. And if"},{"speaker":"Travis Thomas","startTime":754.79,"endTime":758.294,"body":"you don't feel like you can have"},{"speaker":"Travis Thomas","startTime":758.35,"endTime":761.409,"body":"that control, then it's"},{"speaker":"Travis Thomas","startTime":758.35,"endTime":761.409,"body":"definitely something you owe to"},{"speaker":"Travis Thomas","startTime":761.464,"endTime":764.913,"body":"yourself, if not definitely your"},{"speaker":"Travis Thomas","startTime":761.464,"endTime":764.913,"body":"team to try and affect change"},{"speaker":"Travis Thomas","startTime":764.968,"endTime":768.194,"body":"on. So to summarize, today,"},{"speaker":"Travis Thomas","startTime":764.968,"endTime":768.194,"body":"we've talked about the dangers"},{"speaker":"Travis Thomas","startTime":768.25,"endTime":771.699,"body":"of that pattern of behavior with"},{"speaker":"Travis Thomas","startTime":768.25,"endTime":771.699,"body":"employees on the team and the"},{"speaker":"Travis Thomas","startTime":771.754,"endTime":774.98,"body":"culture crates. We've talked"},{"speaker":"Travis Thomas","startTime":771.754,"endTime":774.98,"body":"about the career implications"},{"speaker":"Travis Thomas","startTime":775.036,"endTime":778.206,"body":"for you and how that sends"},{"speaker":"Travis Thomas","startTime":775.036,"endTime":778.206,"body":"signals of what kind of leader"},{"speaker":"Travis Thomas","startTime":778.262,"endTime":781.766,"body":"you are. And we've talked about"},{"speaker":"Travis Thomas","startTime":778.262,"endTime":781.766,"body":"some tactics around how you can"},{"speaker":"Travis Thomas","startTime":781.822,"endTime":785.048,"body":"control those emotions by"},{"speaker":"Travis Thomas","startTime":781.822,"endTime":785.048,"body":"understanding the root cause and"},{"speaker":"Travis Thomas","startTime":785.103,"endTime":788.218,"body":"making decisions around those"},{"speaker":"Travis Thomas","startTime":785.103,"endTime":788.218,"body":"root causes. Thank you for"},{"speaker":"Travis Thomas","startTime":788.274,"endTime":791.388,"body":"tuning into today's episode."},{"speaker":"Travis Thomas","startTime":788.274,"endTime":791.388,"body":"I've been your host, Travis"},{"speaker":"Travis Thomas","startTime":791.444,"endTime":794.392,"body":"Thomas. You can check out more"},{"speaker":"Travis Thomas","startTime":791.444,"endTime":794.392,"body":"on our website at team"},{"speaker":"Travis Thomas","startTime":794.448,"endTime":798.063,"body":"buffalo.co And I look forward to"},{"speaker":"Travis Thomas","startTime":794.448,"endTime":798.063,"body":"seeing you in tomorrow's episode"},{"speaker":"Travis Thomas","startTime":798.119,"endTime":801.567,"body":"where we address one leadership"},{"speaker":"Travis Thomas","startTime":798.119,"endTime":801.567,"body":"question or topic for the day."},{"speaker":"Travis Thomas","startTime":801.623,"endTime":802.68,"body":"Keep being awesome."}]}