{"version":"1.0.0","segments":[{"speaker":"Unknown","startTime":31.829,"endTime":34.739,"body":"Welcome to today's"},{"speaker":"Unknown","startTime":31.829,"endTime":34.739,"body":"episode where we are going to"},{"speaker":"Unknown","startTime":34.739,"endTime":38.339,"body":"jump in a leadership question"},{"speaker":"Unknown","startTime":34.739,"endTime":38.339,"body":"and pull it apart as we do in"},{"speaker":"Unknown","startTime":38.369,"endTime":42.599000000000004,"body":"every episode, the focus, giving"},{"speaker":"Unknown","startTime":38.369,"endTime":42.599000000000004,"body":"you tools and tactics that you"},{"speaker":"Unknown","startTime":42.599000000000004,"endTime":46.649,"body":"can take away and immediately"},{"speaker":"Unknown","startTime":42.599000000000004,"endTime":46.649,"body":"apply back at work. So today's"},{"speaker":"Unknown","startTime":46.649,"endTime":50.369,"body":"topic, if you haven't gleamed"},{"speaker":"Unknown","startTime":46.649,"endTime":50.369,"body":"from the title is around how to"},{"speaker":"Unknown","startTime":50.369,"endTime":55.349000000000004,"body":"have a difficult conversation."},{"speaker":"Unknown","startTime":50.369,"endTime":55.349000000000004,"body":"Now, this topic is topical. But"},{"speaker":"Unknown","startTime":57.09,"endTime":61.980000000000004,"body":"no apologies. It's topical."},{"speaker":"Unknown","startTime":57.09,"endTime":61.980000000000004,"body":"Because it's something that"},{"speaker":"Unknown","startTime":61.980000000000004,"endTime":65.94,"body":"we're really struggling with, as"},{"speaker":"Unknown","startTime":61.980000000000004,"endTime":65.94,"body":"a modern culture in"},{"speaker":"Unknown","startTime":65.94,"endTime":69.57,"body":"organizations. I think people"},{"speaker":"Unknown","startTime":65.94,"endTime":69.57,"body":"with social media have forgotten"},{"speaker":"Unknown","startTime":69.57,"endTime":71.91,"body":"how to speak to each other."},{"speaker":"Unknown","startTime":69.57,"endTime":71.91,"body":"We've forgotten how to have"},{"speaker":"Unknown","startTime":71.91,"endTime":76.14,"body":"robust debates, let alone"},{"speaker":"Unknown","startTime":71.91,"endTime":76.14,"body":"deliver poor information or"},{"speaker":"Unknown","startTime":76.14,"endTime":80.61,"body":"answers that people don't like"},{"speaker":"Unknown","startTime":76.14,"endTime":80.61,"body":"poor news, poor things, things"},{"speaker":"Unknown","startTime":80.61,"endTime":83.52000000000001,"body":"that are bad or might not be"},{"speaker":"Unknown","startTime":80.61,"endTime":83.52000000000001,"body":"taken, well, we really struggle"},{"speaker":"Unknown","startTime":83.52000000000001,"endTime":87.42,"body":"with that. And good kind leaders"},{"speaker":"Unknown","startTime":83.52000000000001,"endTime":87.42,"body":"are struggling even more. So I'm"},{"speaker":"Unknown","startTime":87.42,"endTime":90.0,"body":"finding it normally in the"},{"speaker":"Unknown","startTime":87.42,"endTime":90.0,"body":"coaching practice, people are"},{"speaker":"Unknown","startTime":90.0,"endTime":93.03,"body":"like, Ah, I don't know if I tell"},{"speaker":"Unknown","startTime":90.0,"endTime":93.03,"body":"them that they're not going to"},{"speaker":"Unknown","startTime":93.03,"endTime":97.2,"body":"be happy? Or what if they quit?"},{"speaker":"Unknown","startTime":93.03,"endTime":97.2,"body":"Or what if the rest of the team,"},{"speaker":"Unknown","startTime":97.23,"endTime":99.78,"body":"you know, hears that I said"},{"speaker":"Unknown","startTime":97.23,"endTime":99.78,"body":"something that I didn't mean to"},{"speaker":"Unknown","startTime":99.78,"endTime":103.65,"body":"say, all these doubts creep in."},{"speaker":"Unknown","startTime":99.78,"endTime":103.65,"body":"And but what you're seeing by"},{"speaker":"Unknown","startTime":103.65,"endTime":106.95,"body":"not doing it is worse, right? We"},{"speaker":"Unknown","startTime":103.65,"endTime":106.95,"body":"don't know how to have healthy"},{"speaker":"Unknown","startTime":106.95,"endTime":109.56,"body":"debates. We don't know how to"},{"speaker":"Unknown","startTime":106.95,"endTime":109.56,"body":"approach these conversations,"},{"speaker":"Unknown","startTime":109.8,"endTime":113.82,"body":"bad behaviors leach into the"},{"speaker":"Unknown","startTime":109.8,"endTime":113.82,"body":"team. And they're like mold,"},{"speaker":"Unknown","startTime":113.82,"endTime":118.38,"body":"they spread and infect all the"},{"speaker":"Unknown","startTime":113.82,"endTime":118.38,"body":"surfaces of everything we do. So"},{"speaker":"Unknown","startTime":118.38,"endTime":122.67,"body":"that poor performer who is"},{"speaker":"Unknown","startTime":118.38,"endTime":122.67,"body":"always late, people notice the"},{"speaker":"Unknown","startTime":122.67,"endTime":125.37,"body":"rest of the team notice and they"},{"speaker":"Unknown","startTime":122.67,"endTime":125.37,"body":"one of two things will happen."},{"speaker":"Unknown","startTime":125.4,"endTime":128.94,"body":"Either they become disgruntled"},{"speaker":"Unknown","startTime":125.4,"endTime":128.94,"body":"and unhappy with your leadership"},{"speaker":"Unknown","startTime":128.94,"endTime":133.35,"body":"and the fact that you're not"},{"speaker":"Unknown","startTime":128.94,"endTime":133.35,"body":"managing that person. Or they"},{"speaker":"Unknown","startTime":133.35,"endTime":137.45999999999998,"body":"go, Well, f*ck it, I'll do it"},{"speaker":"Unknown","startTime":133.35,"endTime":137.45999999999998,"body":"too. That's obviously the"},{"speaker":"Unknown","startTime":137.45999999999998,"endTime":141.51,"body":"standard. No one cares if we"},{"speaker":"Unknown","startTime":137.45999999999998,"endTime":141.51,"body":"show up on time. It's one of the"},{"speaker":"Unknown","startTime":141.51,"endTime":144.72,"body":"two, they're either frustrated,"},{"speaker":"Unknown","startTime":141.51,"endTime":144.72,"body":"or they become apathetic and"},{"speaker":"Unknown","startTime":144.72,"endTime":148.38,"body":"drop to that standard. Neither"},{"speaker":"Unknown","startTime":144.72,"endTime":148.38,"body":"of those are good situations to"},{"speaker":"Unknown","startTime":148.38,"endTime":152.07,"body":"be in because the first reflects"},{"speaker":"Unknown","startTime":148.38,"endTime":152.07,"body":"a view of your leadership and"},{"speaker":"Unknown","startTime":152.07,"endTime":155.31,"body":"becomes your reputation. The"},{"speaker":"Unknown","startTime":152.07,"endTime":155.31,"body":"second is an extension of your"},{"speaker":"Unknown","startTime":155.34,"endTime":157.76999999999998,"body":"your reputation, but also"},{"speaker":"Unknown","startTime":155.34,"endTime":157.76999999999998,"body":"affects the immediate"},{"speaker":"Unknown","startTime":157.76999999999998,"endTime":162.09,"body":"performance of the rest of the"},{"speaker":"Unknown","startTime":157.76999999999998,"endTime":162.09,"body":"team, both for poor outcomes,"},{"speaker":"Unknown","startTime":162.09,"endTime":166.14,"body":"right. So what are some examples"},{"speaker":"Unknown","startTime":162.09,"endTime":166.14,"body":"of bad behaviors you might be"},{"speaker":"Unknown","startTime":166.14,"endTime":168.69,"body":"seeing where you go, Oh, this is"},{"speaker":"Unknown","startTime":166.14,"endTime":168.69,"body":"Travis, as soon as you said"},{"speaker":"Unknown","startTime":168.69,"endTime":170.85,"body":"that, that's a conversation I"},{"speaker":"Unknown","startTime":168.69,"endTime":170.85,"body":"know I need to have, but I've"},{"speaker":"Unknown","startTime":170.85,"endTime":176.94,"body":"been avoiding. So some common"},{"speaker":"Unknown","startTime":170.85,"endTime":176.94,"body":"ones. First, tardiness, we've"},{"speaker":"Unknown","startTime":176.94,"endTime":180.3,"body":"just spoken about that. But it's"},{"speaker":"Unknown","startTime":176.94,"endTime":180.3,"body":"worth mentioning in tardy team"},{"speaker":"Unknown","startTime":180.3,"endTime":184.35,"body":"members. Second, poor meetings,"},{"speaker":"Unknown","startTime":180.3,"endTime":184.35,"body":"meetings that shouldn't be run"},{"speaker":"Unknown","startTime":184.35,"endTime":185.19,"body":"the way they're run."},{"speaker":"Unknown","startTime":186.36,"endTime":190.14,"body":"Third, poor performance people"},{"speaker":"Unknown","startTime":186.36,"endTime":190.14,"body":"just not delivering not being"},{"speaker":"Unknown","startTime":190.14,"endTime":193.92,"body":"accountable, not reaching the"},{"speaker":"Unknown","startTime":190.14,"endTime":193.92,"body":"standard that's been set."},{"speaker":"Unknown","startTime":195.24,"endTime":198.18,"body":"Forth. This one's really tricky,"},{"speaker":"Unknown","startTime":195.24,"endTime":198.18,"body":"because these are the first"},{"speaker":"Unknown","startTime":198.18,"endTime":200.61,"body":"three you might call it's mostly"},{"speaker":"Unknown","startTime":198.18,"endTime":200.61,"body":"my team, I can kind of do it"},{"speaker":"Unknown","startTime":200.61,"endTime":202.86,"body":"because there's a bit of a power"},{"speaker":"Unknown","startTime":200.61,"endTime":202.86,"body":"dynamic, which is a whole"},{"speaker":"Unknown","startTime":202.86,"endTime":207.33,"body":"different episode. But forth"},{"speaker":"Unknown","startTime":202.86,"endTime":207.33,"body":"could be peer to peer or person"},{"speaker":"Unknown","startTime":207.33,"endTime":210.72,"body":"you report to conversations"},{"speaker":"Unknown","startTime":207.33,"endTime":210.72,"body":"around their behaviors. So what"},{"speaker":"Unknown","startTime":210.72,"endTime":214.17,"body":"happens if you've got a another"},{"speaker":"Unknown","startTime":210.72,"endTime":214.17,"body":"director, your director, and"},{"speaker":"Unknown","startTime":214.17,"endTime":218.16,"body":"there's another director who is"},{"speaker":"Unknown","startTime":214.17,"endTime":218.16,"body":"bad at their behaviors, they"},{"speaker":"Unknown","startTime":218.16,"endTime":220.05,"body":"show up and people get"},{"speaker":"Unknown","startTime":218.16,"endTime":220.05,"body":"uncomfortable, or they're"},{"speaker":"Unknown","startTime":220.05,"endTime":223.71,"body":"aggressive or pushy, you don't"},{"speaker":"Unknown","startTime":220.05,"endTime":223.71,"body":"have formal power to tell them,"},{"speaker":"Unknown","startTime":223.71,"endTime":226.86,"body":"hey, you must stop doing this"},{"speaker":"Unknown","startTime":223.71,"endTime":226.86,"body":"because I'm your boss. But"},{"speaker":"Unknown","startTime":227.28,"endTime":229.5,"body":"you're not off the hook for"},{"speaker":"Unknown","startTime":227.28,"endTime":229.5,"body":"having that conversation. When I"},{"speaker":"Unknown","startTime":229.5,"endTime":231.87,"body":"run difficult conversations,"},{"speaker":"Unknown","startTime":229.5,"endTime":231.87,"body":"trainings, actually run a"},{"speaker":"Unknown","startTime":231.87,"endTime":234.69,"body":"workshop. I built this over the"},{"speaker":"Unknown","startTime":231.87,"endTime":234.69,"body":"years I've refined, refined,"},{"speaker":"Unknown","startTime":234.69,"endTime":238.35,"body":"refined, and I'd say it's like"},{"speaker":"Unknown","startTime":234.69,"endTime":238.35,"body":"99.99%, there's, there's like a"},{"speaker":"Unknown","startTime":238.35,"endTime":241.8,"body":"comedian, you're always cycling"},{"speaker":"Unknown","startTime":238.35,"endTime":241.8,"body":"out some of the jokes. But the"},{"speaker":"Unknown","startTime":241.8,"endTime":245.28,"body":"reason I say that is there are a"},{"speaker":"Unknown","startTime":241.8,"endTime":245.28,"body":"list of behaviors that we talk"},{"speaker":"Unknown","startTime":245.28,"endTime":248.52,"body":"about. And one of the case"},{"speaker":"Unknown","startTime":245.28,"endTime":248.52,"body":"studies I give them and by case"},{"speaker":"Unknown","startTime":248.52,"endTime":250.89,"body":"studies, we don't do like, hey,"},{"speaker":"Unknown","startTime":248.52,"endTime":250.89,"body":"read this and go figure it out."},{"speaker":"Unknown","startTime":251.04,"endTime":253.56,"body":"It's read this now as a group,"},{"speaker":"Unknown","startTime":251.04,"endTime":253.56,"body":"you're going to solve this"},{"speaker":"Unknown","startTime":253.56,"endTime":256.14,"body":"problem. And you're going to"},{"speaker":"Unknown","startTime":253.56,"endTime":256.14,"body":"have an open conversation as if"},{"speaker":"Unknown","startTime":256.16999999999996,"endTime":259.05,"body":"you're having this exact problem"},{"speaker":"Unknown","startTime":256.16999999999996,"endTime":259.05,"body":"happening. And I know people go"},{"speaker":"Unknown","startTime":259.05,"endTime":263.22,"body":"oh, roleplays, it's not really a"},{"speaker":"Unknown","startTime":259.05,"endTime":263.22,"body":"roleplay. Because most everyone"},{"speaker":"Unknown","startTime":263.22,"endTime":266.78999999999996,"body":"has worked with someone who fits"},{"speaker":"Unknown","startTime":263.22,"endTime":266.78999999999996,"body":"that exact bill, and I go have"},{"speaker":"Unknown","startTime":266.78999999999996,"endTime":269.22,"body":"the conversation you would have"},{"speaker":"Unknown","startTime":266.78999999999996,"endTime":269.22,"body":"had. So they have that"},{"speaker":"Unknown","startTime":269.22,"endTime":273.24,"body":"conversation, maybe goes well"},{"speaker":"Unknown","startTime":269.22,"endTime":273.24,"body":"maybe doesn't go that well. And"},{"speaker":"Unknown","startTime":273.24,"endTime":275.46000000000004,"body":"then I go now have the"},{"speaker":"Unknown","startTime":273.24,"endTime":275.46000000000004,"body":"conversation using this"},{"speaker":"Unknown","startTime":275.46000000000004,"endTime":277.26,"body":"framework. And that's the"},{"speaker":"Unknown","startTime":275.46000000000004,"endTime":277.26,"body":"framework I'm going to give you"},{"speaker":"Unknown","startTime":277.26,"endTime":280.86,"body":"today. Now obviously, as I"},{"speaker":"Unknown","startTime":277.26,"endTime":280.86,"body":"mentioned, this is a half day"},{"speaker":"Unknown","startTime":280.86,"endTime":283.98,"body":"workshop. So it's normally quite"},{"speaker":"Unknown","startTime":280.86,"endTime":283.98,"body":"built out. There's a lot that"},{"speaker":"Unknown","startTime":283.98,"endTime":286.28999999999996,"body":"goes into it, I'm really"},{"speaker":"Unknown","startTime":283.98,"endTime":286.28999999999996,"body":"building you up to understanding"},{"speaker":"Unknown","startTime":286.28999999999996,"endTime":288.72,"body":"where the pain points are coming"},{"speaker":"Unknown","startTime":286.28999999999996,"endTime":288.72,"body":"from, and then helping you"},{"speaker":"Unknown","startTime":288.72,"endTime":291.87,"body":"understand how you're driving"},{"speaker":"Unknown","startTime":288.72,"endTime":291.87,"body":"those behaviors and how you're"},{"speaker":"Unknown","startTime":291.87,"endTime":294.75,"body":"reinforcing the behaviors while"},{"speaker":"Unknown","startTime":291.87,"endTime":294.75,"body":"doing any of that work today,"},{"speaker":"Unknown","startTime":294.75,"endTime":298.38,"body":"but I'm still going to give you"},{"speaker":"Unknown","startTime":294.75,"endTime":298.38,"body":"the really specific framework we"},{"speaker":"Unknown","startTime":298.38,"endTime":301.8,"body":"use that just helps you"},{"speaker":"Unknown","startTime":298.38,"endTime":301.8,"body":"articulate the issue to begin"},{"speaker":"Unknown","startTime":301.8,"endTime":303.87,"body":"with, and then start to solve"},{"speaker":"Unknown","startTime":301.8,"endTime":303.87,"body":"it."},{"speaker":"Unknown","startTime":305.1,"endTime":307.74,"body":"So those are some of the"},{"speaker":"Unknown","startTime":305.1,"endTime":307.74,"body":"examples now to throw a bit of"},{"speaker":"Unknown","startTime":307.74,"endTime":310.86,"body":"humor into this. If you really"},{"speaker":"Unknown","startTime":307.74,"endTime":310.86,"body":"want to see how effective you"},{"speaker":"Unknown","startTime":310.86,"endTime":314.49,"body":"are at being uncomfortable and"},{"speaker":"Unknown","startTime":310.86,"endTime":314.49,"body":"having a conversation. The"},{"speaker":"Unknown","startTime":314.49,"endTime":318.72,"body":"classic one I give everyone is"},{"speaker":"Unknown","startTime":314.49,"endTime":318.72,"body":"that they get two scenarios both"},{"speaker":"Unknown","startTime":318.72,"endTime":322.47,"body":"are really uncomfortable. One is"},{"speaker":"Unknown","startTime":318.72,"endTime":322.47,"body":"about attire for the opposite"},{"speaker":"Unknown","startTime":322.47,"endTime":327.03,"body":"sex, so you have opposite"},{"speaker":"Unknown","startTime":322.47,"endTime":327.03,"body":"gender. So someone who is female"},{"speaker":"Unknown","startTime":327.03,"endTime":329.88,"body":"or whatever you identify as but"},{"speaker":"Unknown","startTime":327.03,"endTime":329.88,"body":"someone who doesn't dress like"},{"speaker":"Unknown","startTime":329.88,"endTime":330.33,"body":"you"},{"speaker":"Unknown","startTime":330.33,"endTime":333.06,"body":"Do you have to have that"},{"speaker":"Unknown","startTime":330.33,"endTime":333.06,"body":"conversation? So let's say"},{"speaker":"Unknown","startTime":333.06,"endTime":335.91,"body":"someone wears skirts and they're"},{"speaker":"Unknown","startTime":333.06,"endTime":335.91,"body":"too short, or they wear a"},{"speaker":"Unknown","startTime":335.91,"endTime":338.4,"body":"business shirts, and they're"},{"speaker":"Unknown","startTime":335.91,"endTime":338.4,"body":"unbuttoned too much, you have to"},{"speaker":"Unknown","startTime":338.4,"endTime":341.46,"body":"have that conversation with the"},{"speaker":"Unknown","startTime":338.4,"endTime":341.46,"body":"opposite person who dresses"},{"speaker":"Unknown","startTime":341.46,"endTime":345.18,"body":"differently than you, and what"},{"speaker":"Unknown","startTime":341.46,"endTime":345.18,"body":"who is not within dress code. So"},{"speaker":"Unknown","startTime":345.18,"endTime":347.94,"body":"that's interesting. But the"},{"speaker":"Unknown","startTime":345.18,"endTime":347.94,"body":"really uncomfortable one is body"},{"speaker":"Unknown","startTime":347.94,"endTime":350.28,"body":"odor, get people to have a"},{"speaker":"Unknown","startTime":347.94,"endTime":350.28,"body":"conversation where like, look,"},{"speaker":"Unknown","startTime":350.73,"endTime":353.46,"body":"we have no issue with how people"},{"speaker":"Unknown","startTime":350.73,"endTime":353.46,"body":"choose to live their lives as a"},{"speaker":"Unknown","startTime":353.46,"endTime":357.9,"body":"company, but what has been"},{"speaker":"Unknown","startTime":353.46,"endTime":357.9,"body":"reported to you by 80% of your"},{"speaker":"Unknown","startTime":357.9,"endTime":363.54,"body":"team 90% of your team, whatever"},{"speaker":"Unknown","startTime":357.9,"endTime":363.54,"body":"number is that this person is so"},{"speaker":"Unknown","startTime":363.54,"endTime":367.56,"body":"pungent in the meetings. That to"},{"speaker":"Unknown","startTime":363.54,"endTime":367.56,"body":"ignore, it would mean people are"},{"speaker":"Unknown","startTime":367.56,"endTime":369.87,"body":"going to have to stop coming to"},{"speaker":"Unknown","startTime":367.56,"endTime":369.87,"body":"the meetings are going to only"},{"speaker":"Unknown","startTime":369.87,"endTime":373.77,"body":"dial in. That's pretty serious."},{"speaker":"Unknown","startTime":369.87,"endTime":373.77,"body":"So we do that, and the what I'm"},{"speaker":"Unknown","startTime":373.77,"endTime":376.08,"body":"not, I'm not looking for people"},{"speaker":"Unknown","startTime":373.77,"endTime":376.08,"body":"to tell people how to live their"},{"speaker":"Unknown","startTime":376.08,"endTime":378.3,"body":"life. But what we're looking for"},{"speaker":"Unknown","startTime":376.08,"endTime":378.3,"body":"is, How comfortable is that"},{"speaker":"Unknown","startTime":378.3,"endTime":382.26,"body":"person delivering really hard,"},{"speaker":"Unknown","startTime":378.3,"endTime":382.26,"body":"difficult news to give and how"},{"speaker":"Unknown","startTime":382.29,"endTime":385.32,"body":"caring and balanced are they in"},{"speaker":"Unknown","startTime":382.29,"endTime":385.32,"body":"doing that some people go, I'm"},{"speaker":"Unknown","startTime":385.35,"endTime":387.96,"body":"just going to rip the band aid"},{"speaker":"Unknown","startTime":385.35,"endTime":387.96,"body":"off, and they go super"},{"speaker":"Unknown","startTime":387.96,"endTime":390.9,"body":"aggressive, that obviously has"},{"speaker":"Unknown","startTime":387.96,"endTime":390.9,"body":"an impact, and you know, people"},{"speaker":"Unknown","startTime":390.9,"endTime":393.03,"body":"have gone, I would be so"},{"speaker":"Unknown","startTime":390.9,"endTime":393.03,"body":"offended, never come back to"},{"speaker":"Unknown","startTime":393.03,"endTime":396.06,"body":"work. And then some people are"},{"speaker":"Unknown","startTime":393.03,"endTime":396.06,"body":"so gentle in the message that"},{"speaker":"Unknown","startTime":396.06,"endTime":398.67,"body":"the person never actually hears"},{"speaker":"Unknown","startTime":396.06,"endTime":398.67,"body":"what they're trying to say. So"},{"speaker":"Unknown","startTime":398.67,"endTime":401.79,"body":"we need to find that balance in"},{"speaker":"Unknown","startTime":398.67,"endTime":401.79,"body":"between. But if you want to try"},{"speaker":"Unknown","startTime":401.79,"endTime":404.88,"body":"a challenging one, try having a"},{"speaker":"Unknown","startTime":401.79,"endTime":404.88,"body":"conversation with someone who"},{"speaker":"Unknown","startTime":404.94,"endTime":408.42,"body":"you know, but isn't a close"},{"speaker":"Unknown","startTime":404.94,"endTime":408.42,"body":"friend about body odor, really"},{"speaker":"Unknown","startTime":408.42,"endTime":411.72,"body":"shock you and if you laugh by"},{"speaker":"Unknown","startTime":408.42,"endTime":411.72,"body":"one rules, if you laugh, you"},{"speaker":"Unknown","startTime":411.72,"endTime":414.45,"body":"restart again, because it means"},{"speaker":"Unknown","startTime":411.72,"endTime":414.45,"body":"you you're uncomfortable, the"},{"speaker":"Unknown","startTime":414.45,"endTime":417.48,"body":"laughter is hiding the"},{"speaker":"Unknown","startTime":414.45,"endTime":417.48,"body":"discomfort that's really there."},{"speaker":"Unknown","startTime":418.29,"endTime":422.01,"body":"So what's the approach? Now I"},{"speaker":"Unknown","startTime":418.29,"endTime":422.01,"body":"put this together as a short"},{"speaker":"Unknown","startTime":422.04,"endTime":425.94,"body":"acronym for you to remember,"},{"speaker":"Unknown","startTime":422.04,"endTime":425.94,"body":"it's of it. So have it or Oh,"},{"speaker":"Unknown","startTime":425.94,"endTime":429.51,"body":"fit but have it like I'm sick of"},{"speaker":"Unknown","startTime":425.94,"endTime":429.51,"body":"it? I've had enough of it. I'm"},{"speaker":"Unknown","startTime":429.51,"endTime":433.41,"body":"tired of it. So the words are"},{"speaker":"Unknown","startTime":429.51,"endTime":433.41,"body":"Oh, fit of it."},{"speaker":"Unknown","startTime":434.82,"endTime":438.45,"body":"Now, what does that mean? Have"},{"speaker":"Unknown","startTime":434.82,"endTime":438.45,"body":"it spelled out? So the first bit"},{"speaker":"Unknown","startTime":438.45,"endTime":442.65,"body":"the observations? What are you"},{"speaker":"Unknown","startTime":438.45,"endTime":442.65,"body":"seeing? Not? How are you feeling"},{"speaker":"Unknown","startTime":442.65,"endTime":445.71,"body":"that? What have you heard, but"},{"speaker":"Unknown","startTime":442.65,"endTime":445.71,"body":"what are the observations and"},{"speaker":"Unknown","startTime":445.74,"endTime":448.44,"body":"they can be from other people,"},{"speaker":"Unknown","startTime":445.74,"endTime":448.44,"body":"but you need to make an effort"},{"speaker":"Unknown","startTime":448.44,"endTime":451.62,"body":"to validate those. So if three"},{"speaker":"Unknown","startTime":448.44,"endTime":451.62,"body":"people said, oh, this person is"},{"speaker":"Unknown","startTime":451.65,"endTime":454.74,"body":"always doing XYZ, you need to"},{"speaker":"Unknown","startTime":451.65,"endTime":454.74,"body":"make an effort to be clear and"},{"speaker":"Unknown","startTime":454.74,"endTime":457.59,"body":"have those observed as much as"},{"speaker":"Unknown","startTime":454.74,"endTime":457.59,"body":"possible, some evidence of them."},{"speaker":"Unknown","startTime":457.77,"endTime":460.41,"body":"So observations, we're not"},{"speaker":"Unknown","startTime":457.77,"endTime":460.41,"body":"starting with emotions, we're"},{"speaker":"Unknown","startTime":460.41,"endTime":464.43,"body":"not starting with theories and"},{"speaker":"Unknown","startTime":460.41,"endTime":464.43,"body":"busting people up, we want"},{"speaker":"Unknown","startTime":464.46,"endTime":465.21,"body":"facts."},{"speaker":"Unknown","startTime":466.62,"endTime":470.43,"body":"And then we move to feelings,"},{"speaker":"Unknown","startTime":466.62,"endTime":470.43,"body":"the F is feelings, how might"},{"speaker":"Unknown","startTime":470.43,"endTime":474.42,"body":"that person who's doing the bad"},{"speaker":"Unknown","startTime":470.43,"endTime":474.42,"body":"behavior be feeling when you"},{"speaker":"Unknown","startTime":474.42,"endTime":477.48,"body":"give them this news when they're"},{"speaker":"Unknown","startTime":474.42,"endTime":477.48,"body":"doing the bad behavior, etc? But"},{"speaker":"Unknown","startTime":477.48,"endTime":480.21,"body":"also, how are the people"},{"speaker":"Unknown","startTime":477.48,"endTime":480.21,"body":"impacted feeling?"},{"speaker":"Unknown","startTime":481.86,"endTime":486.0,"body":"Then we move into is what's the"},{"speaker":"Unknown","startTime":481.86,"endTime":486.0,"body":"implications? What's happening?"},{"speaker":"Unknown","startTime":486.6,"endTime":489.18,"body":"Like, what are we seeing as a"},{"speaker":"Unknown","startTime":486.6,"endTime":489.18,"body":"result of this? So if someone's"},{"speaker":"Unknown","startTime":489.24,"endTime":492.27,"body":"always late to meetings? I'll"},{"speaker":"Unknown","startTime":489.24,"endTime":492.27,"body":"give you an example in a moment,"},{"speaker":"Unknown","startTime":492.27,"endTime":494.58,"body":"but we'll use that one. But what"},{"speaker":"Unknown","startTime":492.27,"endTime":494.58,"body":"are the implications of that?"},{"speaker":"Unknown","startTime":494.94,"endTime":498.24,"body":"And then T is for target target"},{"speaker":"Unknown","startTime":494.94,"endTime":498.24,"body":"outcome, like what are they"},{"speaker":"Unknown","startTime":498.24,"endTime":501.06,"body":"actually going to commit to"},{"speaker":"Unknown","startTime":498.24,"endTime":501.06,"body":"doing? What are you asking them"},{"speaker":"Unknown","startTime":501.06,"endTime":504.3,"body":"to do instead of that bad"},{"speaker":"Unknown","startTime":501.06,"endTime":504.3,"body":"behavior or that poor behavior."},{"speaker":"Unknown","startTime":505.38,"endTime":507.63,"body":"So let's work through that"},{"speaker":"Unknown","startTime":505.38,"endTime":507.63,"body":"framework. 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And ultimately, if you"},{"speaker":"Unknown","startTime":594.33,"endTime":597.09,"body":"drive drive that out further,"},{"speaker":"Unknown","startTime":594.33,"endTime":597.09,"body":"it's like, well, it could mean"},{"speaker":"Unknown","startTime":597.09,"endTime":599.07,"body":"that the project suffers, etc,"},{"speaker":"Unknown","startTime":597.09,"endTime":599.07,"body":"etc."},{"speaker":"Unknown","startTime":600.18,"endTime":602.31,"body":"And then targets like, what"},{"speaker":"Unknown","startTime":600.18,"endTime":602.31,"body":"would we like to see and said,"},{"speaker":"Unknown","startTime":602.52,"endTime":605.64,"body":"Well, I'd like to see you in the"},{"speaker":"Unknown","startTime":602.52,"endTime":605.64,"body":"meeting room, two or five"},{"speaker":"Unknown","startTime":605.64,"endTime":608.4,"body":"minutes, whatever it is"},{"speaker":"Unknown","startTime":605.64,"endTime":608.4,"body":"beforehand, ready for the"},{"speaker":"Unknown","startTime":608.4,"endTime":611.25,"body":"meeting, so that when the"},{"speaker":"Unknown","startTime":608.4,"endTime":611.25,"body":"meeting starts, you're there."},{"speaker":"Unknown","startTime":611.46,"endTime":613.5,"body":"And there might go well, yeah,"},{"speaker":"Unknown","startTime":611.46,"endTime":613.5,"body":"but I'm rushing from this to"},{"speaker":"Unknown","startTime":613.5,"endTime":616.26,"body":"this. 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Or maybe they"},{"speaker":"Unknown","startTime":747.33,"endTime":750.21,"body":"don't maybe they're just so"},{"speaker":"Unknown","startTime":747.33,"endTime":750.21,"body":"unaware that that's that it was"},{"speaker":"Unknown","startTime":750.21,"endTime":753.57,"body":"them that they've eaten someone"},{"speaker":"Unknown","startTime":750.21,"endTime":753.57,"body":"else's food. So you can't assume"},{"speaker":"Unknown","startTime":753.57,"endTime":756.66,"body":"that because you said something"},{"speaker":"Unknown","startTime":753.57,"endTime":756.66,"body":"once that it's been landed and"},{"speaker":"Unknown","startTime":756.66,"endTime":760.38,"body":"reinforced and that people"},{"speaker":"Unknown","startTime":756.66,"endTime":760.38,"body":"really get it. So say it enough"},{"speaker":"Unknown","startTime":760.38,"endTime":763.59,"body":"that people here treat this as a"},{"speaker":"Unknown","startTime":760.38,"endTime":763.59,"body":"loop. 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I"},{"speaker":"Unknown","startTime":776.7,"endTime":780.63,"body":"think, as a leader, if you can"},{"speaker":"Unknown","startTime":776.7,"endTime":780.63,"body":"have effective, difficult"},{"speaker":"Unknown","startTime":780.63,"endTime":783.18,"body":"conversations and move the"},{"speaker":"Unknown","startTime":780.63,"endTime":783.18,"body":"needle forward on those"},{"speaker":"Unknown","startTime":783.18,"endTime":786.63,"body":"behaviors, you'll be much much"},{"speaker":"Unknown","startTime":783.18,"endTime":786.63,"body":"further ahead than most people"},{"speaker":"Unknown","startTime":786.63,"endTime":788.97,"body":"because people really struggle"},{"speaker":"Unknown","startTime":786.63,"endTime":788.97,"body":"with this. They don't know how"},{"speaker":"Unknown","startTime":788.97,"endTime":791.64,"body":"to have difficult conversations"},{"speaker":"Unknown","startTime":788.97,"endTime":791.64,"body":"and they avoid them."},{"speaker":"Unknown","startTime":792.66,"endTime":796.186,"body":"That's it for today's episode."},{"speaker":"Unknown","startTime":792.66,"endTime":796.186,"body":"If you want to check out more"},{"speaker":"Unknown","startTime":796.245,"endTime":799.536,"body":"definitely subscribe to the"},{"speaker":"Unknown","startTime":796.245,"endTime":799.536,"body":"podcast. We're back to doing"},{"speaker":"Unknown","startTime":799.595,"endTime":803.297,"body":"daily episodes out of the office"},{"speaker":"Unknown","startTime":799.595,"endTime":803.297,"body":"doing a full week of strategic"},{"speaker":"Unknown","startTime":803.356,"endTime":806.824,"body":"planning for clients. So it was"},{"speaker":"Unknown","startTime":803.356,"endTime":806.824,"body":"not in the actions and last"},{"speaker":"Unknown","startTime":806.882,"endTime":810.291,"body":"week, but we're back into it"},{"speaker":"Unknown","startTime":806.882,"endTime":810.291,"body":"every day with our leadership"},{"speaker":"Unknown","startTime":810.35,"endTime":813.524,"body":"question episodes. And if you"},{"speaker":"Unknown","startTime":810.35,"endTime":813.524,"body":"want to get more topical"},{"speaker":"Unknown","startTime":813.582,"endTime":816.874,"body":"content, and feedback and tips,"},{"speaker":"Unknown","startTime":813.582,"endTime":816.874,"body":"our newsletter comes out"},{"speaker":"Unknown","startTime":816.932,"endTime":820.224,"body":"tomorrow. Once a week it comes"},{"speaker":"Unknown","startTime":816.932,"endTime":820.224,"body":"out and that's called the"},{"speaker":"Unknown","startTime":820.282,"endTime":823.397,"body":"leadership edit. You can"},{"speaker":"Unknown","startTime":820.282,"endTime":823.397,"body":"subscribe to that by heading"},{"speaker":"Unknown","startTime":823.456,"endTime":825.395,"body":"over to"},{"speaker":"Unknown","startTime":823.456,"endTime":825.395,"body":"teambuffalo.co/newsletter"},{"speaker":"Unknown","startTime":825.454,"endTime":829.157,"body":"Awesome. Thanks for tuning in."},{"speaker":"Unknown","startTime":825.454,"endTime":829.157,"body":"Keep being an amazing leader and"},{"speaker":"Unknown","startTime":829.216,"endTime":832.86,"body":"I look forward to seeing you in"},{"speaker":"Unknown","startTime":829.216,"endTime":832.86,"body":"tomorrow's episode. chat soon."}]}