{"version":"1.0.0","segments":[{"speaker":"Travis Thomas","startTime":32.1,"endTime":34.023,"body":"Welcome to"},{"speaker":"Travis Thomas","startTime":32.1,"endTime":34.023,"body":"today's episode of the"},{"speaker":"Travis Thomas","startTime":34.081,"endTime":37.752,"body":"leadership question. Let's get"},{"speaker":"Travis Thomas","startTime":34.081,"endTime":37.752,"body":"stuck in today's topic, which is"},{"speaker":"Travis Thomas","startTime":37.81,"endTime":41.423,"body":"around building kick a$$ teams."},{"speaker":"Travis Thomas","startTime":37.81,"endTime":41.423,"body":"So high performing teams and a"},{"speaker":"Travis Thomas","startTime":41.481,"endTime":45.036,"body":"concept have been around a long"},{"speaker":"Travis Thomas","startTime":41.481,"endTime":45.036,"body":"time. But what we're actually"},{"speaker":"Travis Thomas","startTime":45.094,"endTime":48.824,"body":"interested in what I'm going to"},{"speaker":"Travis Thomas","startTime":45.094,"endTime":48.824,"body":"share with you today is a bit of"},{"speaker":"Travis Thomas","startTime":48.882000000000005,"endTime":52.495000000000005,"body":"a behind the scenes on a model"},{"speaker":"Travis Thomas","startTime":48.882000000000005,"endTime":52.495000000000005,"body":"that I use with every team that"},{"speaker":"Travis Thomas","startTime":52.553,"endTime":56.05,"body":"I work with. It's something I"},{"speaker":"Travis Thomas","startTime":52.553,"endTime":56.05,"body":"put together a number of years"},{"speaker":"Travis Thomas","startTime":56.108000000000004,"endTime":59.721000000000004,"body":"ago, and the aim was to go well,"},{"speaker":"Travis Thomas","startTime":56.108000000000004,"endTime":59.721000000000004,"body":"look, there's high performing"},{"speaker":"Travis Thomas","startTime":59.778999999999996,"endTime":63.392,"body":"teams models, but I think it's"},{"speaker":"Travis Thomas","startTime":59.778999999999996,"endTime":63.392,"body":"missing some things. And I know"},{"speaker":"Travis Thomas","startTime":63.45,"endTime":67.005,"body":"it's missing these elements."},{"speaker":"Travis Thomas","startTime":63.45,"endTime":67.005,"body":"Because when I go out and I work"},{"speaker":"Travis Thomas","startTime":67.063,"endTime":70.501,"body":"with teams, these bits are still"},{"speaker":"Travis Thomas","startTime":67.063,"endTime":70.501,"body":"unresolved. Now, if you're"},{"speaker":"Travis Thomas","startTime":70.56,"endTime":74.231,"body":"someone who likes Lencioni, his"},{"speaker":"Travis Thomas","startTime":70.56,"endTime":74.231,"body":"work or other models out there,"},{"speaker":"Travis Thomas","startTime":74.289,"endTime":77.785,"body":"there isn't a conflict between"},{"speaker":"Travis Thomas","startTime":74.289,"endTime":77.785,"body":"this model and those, what my"},{"speaker":"Travis Thomas","startTime":77.844,"endTime":81.34,"body":"model does is enhances those"},{"speaker":"Travis Thomas","startTime":77.844,"endTime":81.34,"body":"elements and brings them in and"},{"speaker":"Travis Thomas","startTime":81.398,"endTime":84.37,"body":"adds the things that are"},{"speaker":"Travis Thomas","startTime":81.398,"endTime":84.37,"body":"definitely missing. So I'm"},{"speaker":"Travis Thomas","startTime":84.428,"endTime":87.80799999999999,"body":"actually going to take you"},{"speaker":"Travis Thomas","startTime":84.428,"endTime":87.80799999999999,"body":"through the six key elements of"},{"speaker":"Travis Thomas","startTime":87.86699999999999,"endTime":91.538,"body":"a kick a$$ team or exceptional"},{"speaker":"Travis Thomas","startTime":87.86699999999999,"endTime":91.538,"body":"team if you don't like the swear"},{"speaker":"Travis Thomas","startTime":91.596,"endTime":95.034,"body":"word. And a couple of tips on"},{"speaker":"Travis Thomas","startTime":91.596,"endTime":95.034,"body":"those, obviously, you know, I"},{"speaker":"Travis Thomas","startTime":95.092,"endTime":98.764,"body":"run a full half day workshop on"},{"speaker":"Travis Thomas","startTime":95.092,"endTime":98.764,"body":"this. So you could spend a half"},{"speaker":"Travis Thomas","startTime":98.822,"endTime":102.435,"body":"day learning and being immersed"},{"speaker":"Travis Thomas","startTime":98.822,"endTime":102.435,"body":"in picking this apart. But I'm"},{"speaker":"Travis Thomas","startTime":102.493,"endTime":105.989,"body":"not going to go through at that"},{"speaker":"Travis Thomas","startTime":102.493,"endTime":105.989,"body":"level of detail, what I will"},{"speaker":"Travis Thomas","startTime":106.048,"endTime":109.719,"body":"give you is just two behaviors"},{"speaker":"Travis Thomas","startTime":106.048,"endTime":109.719,"body":"for each of the six areas in the"},{"speaker":"Travis Thomas","startTime":109.777,"endTime":113.157,"body":"model. And that'll give you"},{"speaker":"Travis Thomas","startTime":109.777,"endTime":113.157,"body":"enough to go back to your team"},{"speaker":"Travis Thomas","startTime":113.215,"endTime":116.595,"body":"and start to pick apart Well,"},{"speaker":"Travis Thomas","startTime":113.215,"endTime":116.595,"body":"hey, are we on track? Or oh,"},{"speaker":"Travis Thomas","startTime":116.653,"endTime":120.208,"body":"we've got some work to do. And"},{"speaker":"Travis Thomas","startTime":116.653,"endTime":120.208,"body":"I'm gonna have my work cut out"},{"speaker":"Travis Thomas","startTime":120.266,"endTime":123.821,"body":"for me up until the holidays."},{"speaker":"Travis Thomas","startTime":120.266,"endTime":123.821,"body":"Awesome. Now, before I get into"},{"speaker":"Travis Thomas","startTime":123.879,"endTime":127.375,"body":"the six elements, I do think"},{"speaker":"Travis Thomas","startTime":123.879,"endTime":127.375,"body":"it's interesting to unpick what"},{"speaker":"Travis Thomas","startTime":127.434,"endTime":130.755,"body":"are some of the problems you"},{"speaker":"Travis Thomas","startTime":127.434,"endTime":130.755,"body":"might be seeing if you don't"},{"speaker":"Travis Thomas","startTime":130.814,"endTime":134.368,"body":"have a kick a$$ team. And those"},{"speaker":"Travis Thomas","startTime":130.814,"endTime":134.368,"body":"are things like rework. Well,"},{"speaker":"Travis Thomas","startTime":134.426,"endTime":138.098,"body":"what the h3ll's rework have to"},{"speaker":"Travis Thomas","startTime":134.426,"endTime":138.098,"body":"do with having a poor performing"},{"speaker":"Travis Thomas","startTime":138.156,"endTime":141.536,"body":"or mediocre team? Well, poor"},{"speaker":"Travis Thomas","startTime":138.156,"endTime":141.536,"body":"performing teams do lead to a"},{"speaker":"Travis Thomas","startTime":141.594,"endTime":144.857,"body":"lot of rework one for you,"},{"speaker":"Travis Thomas","startTime":141.594,"endTime":144.857,"body":"because you're picking up the"},{"speaker":"Travis Thomas","startTime":144.916,"endTime":148.35399999999998,"body":"pieces, trying to fill in the"},{"speaker":"Travis Thomas","startTime":144.916,"endTime":148.35399999999998,"body":"gap and make it all work. And"},{"speaker":"Travis Thomas","startTime":148.412,"endTime":152.083,"body":"two, because they're not talking"},{"speaker":"Travis Thomas","startTime":148.412,"endTime":152.083,"body":"to each other, and they're not"},{"speaker":"Travis Thomas","startTime":152.14100000000002,"endTime":155.813,"body":"working effectively, or they're"},{"speaker":"Travis Thomas","startTime":152.14100000000002,"endTime":155.813,"body":"avoiding hard conversations. So"},{"speaker":"Travis Thomas","startTime":155.87099999999998,"endTime":159.309,"body":"things are getting lost or"},{"speaker":"Travis Thomas","startTime":155.87099999999998,"endTime":159.309,"body":"redone in between an unnecessary"},{"speaker":"Travis Thomas","startTime":159.367,"endTime":162.63,"body":"work and rework both happen,"},{"speaker":"Travis Thomas","startTime":159.367,"endTime":162.63,"body":"then you've got infighting."},{"speaker":"Travis Thomas","startTime":162.689,"endTime":166.185,"body":"Raise your hand, if you've ever"},{"speaker":"Travis Thomas","startTime":162.689,"endTime":166.185,"body":"had team members in conflict"},{"speaker":"Travis Thomas","startTime":166.243,"endTime":169.798,"body":"with each other. And I don't"},{"speaker":"Travis Thomas","startTime":166.243,"endTime":169.798,"body":"mean healthy conflict. And we'll"},{"speaker":"Travis Thomas","startTime":169.856,"endTime":173.236,"body":"talk about that in a couple of"},{"speaker":"Travis Thomas","startTime":169.856,"endTime":173.236,"body":"moments. I mean, unhealthy,"},{"speaker":"Travis Thomas","startTime":173.294,"endTime":177.082,"body":"dysfunctional, I want to scratch"},{"speaker":"Travis Thomas","startTime":173.294,"endTime":177.082,"body":"their face off conflict. Next is"},{"speaker":"Travis Thomas","startTime":177.14,"endTime":180.229,"body":"becoming a therapist. And I"},{"speaker":"Travis Thomas","startTime":177.14,"endTime":180.229,"body":"think that's one that you"},{"speaker":"Travis Thomas","startTime":180.287,"endTime":183.958,"body":"probably are familiar with, it's"},{"speaker":"Travis Thomas","startTime":180.287,"endTime":183.958,"body":"this idea of, okay, you aren't"},{"speaker":"Travis Thomas","startTime":184.017,"endTime":187.746,"body":"effective in how you're dealing"},{"speaker":"Travis Thomas","startTime":184.017,"endTime":187.746,"body":"with each other. So I'm hafting,"},{"speaker":"Travis Thomas","startTime":187.804,"endTime":191.592,"body":"the council, each of the members"},{"speaker":"Travis Thomas","startTime":187.804,"endTime":191.592,"body":"of the team just to keep them at"},{"speaker":"Travis Thomas","startTime":191.65,"endTime":195.03,"body":"least engaged, if not happy to"},{"speaker":"Travis Thomas","startTime":191.65,"endTime":195.03,"body":"some degree, attrition then"},{"speaker":"Travis Thomas","startTime":195.088,"endTime":198.235,"body":"becomes the worst form of Team"},{"speaker":"Travis Thomas","startTime":195.088,"endTime":198.235,"body":"disengagement. And then"},{"speaker":"Travis Thomas","startTime":198.293,"endTime":201.906,"body":"ultimately, what that leads to"},{"speaker":"Travis Thomas","startTime":198.293,"endTime":201.906,"body":"for you is reputational damage,"},{"speaker":"Travis Thomas","startTime":201.965,"endTime":204.937,"body":"if you cannot keep a high"},{"speaker":"Travis Thomas","startTime":201.965,"endTime":204.937,"body":"performing team operating"},{"speaker":"Travis Thomas","startTime":204.995,"endTime":208.549,"body":"underneath you, your reputation"},{"speaker":"Travis Thomas","startTime":204.995,"endTime":208.549,"body":"will be all about you, people"},{"speaker":"Travis Thomas","startTime":208.608,"endTime":212.337,"body":"won't stick around there. And if"},{"speaker":"Travis Thomas","startTime":208.608,"endTime":212.337,"body":"that's not a good team to work,"},{"speaker":"Travis Thomas","startTime":212.395,"endTime":215.717,"body":"I wouldn't go for an internal"},{"speaker":"Travis Thomas","startTime":212.395,"endTime":215.717,"body":"promotion to that team, you"},{"speaker":"Travis Thomas","startTime":215.775,"endTime":219.272,"body":"don't want that. So that's what"},{"speaker":"Travis Thomas","startTime":215.775,"endTime":219.272,"body":"we're going to tackle today."},{"speaker":"Travis Thomas","startTime":219.33,"endTime":223.001,"body":"Now, if you get this right, as a"},{"speaker":"Travis Thomas","startTime":219.33,"endTime":223.001,"body":"leader, you get better choices"},{"speaker":"Travis Thomas","startTime":223.059,"endTime":226.031,"body":"and how you spend your time,"},{"speaker":"Travis Thomas","startTime":223.059,"endTime":226.031,"body":"which I think is super"},{"speaker":"Travis Thomas","startTime":226.09,"endTime":229.702,"body":"important. Think about how you"},{"speaker":"Travis Thomas","startTime":226.09,"endTime":229.702,"body":"get to spend your time and what"},{"speaker":"Travis Thomas","startTime":229.761,"endTime":233.432,"body":"you focus on and all the crappy"},{"speaker":"Travis Thomas","startTime":229.761,"endTime":233.432,"body":"stuff you have to do versus the"},{"speaker":"Travis Thomas","startTime":233.49,"endTime":237.045,"body":"things you actually want to be"},{"speaker":"Travis Thomas","startTime":233.49,"endTime":237.045,"body":"doing peace of mind, real calm"},{"speaker":"Travis Thomas","startTime":237.103,"endTime":240.541,"body":"and clarity around the things"},{"speaker":"Travis Thomas","startTime":237.103,"endTime":240.541,"body":"that matter versus the things"},{"speaker":"Travis Thomas","startTime":240.599,"endTime":244.212,"body":"that are just noisy. And then"},{"speaker":"Travis Thomas","startTime":240.599,"endTime":244.212,"body":"ultimately for you better career"},{"speaker":"Travis Thomas","startTime":244.271,"endTime":247.65,"body":"prospects, because you get to"},{"speaker":"Travis Thomas","startTime":244.271,"endTime":247.65,"body":"determine how you spend your"},{"speaker":"Travis Thomas","startTime":247.709,"endTime":250.972,"body":"time and what projects you work"},{"speaker":"Travis Thomas","startTime":247.709,"endTime":250.972,"body":"on. Because you've got a"},{"speaker":"Travis Thomas","startTime":251.03,"endTime":254.527,"body":"functional team underneath you."},{"speaker":"Travis Thomas","startTime":251.03,"endTime":254.527,"body":"Great. So what are those six"},{"speaker":"Travis Thomas","startTime":254.585,"endTime":258.256,"body":"elements, let's get started. And"},{"speaker":"Travis Thomas","startTime":254.585,"endTime":258.256,"body":"these build off of each other."},{"speaker":"Travis Thomas","startTime":258.31399999999996,"endTime":262.102,"body":"If you do not have the first one"},{"speaker":"Travis Thomas","startTime":258.31399999999996,"endTime":262.102,"body":"in place, and effective, all the"},{"speaker":"Travis Thomas","startTime":262.15999999999997,"endTime":265.65700000000004,"body":"other ones will be impacted"},{"speaker":"Travis Thomas","startTime":262.15999999999997,"endTime":265.65700000000004,"body":"negatively, and you won't get to"},{"speaker":"Travis Thomas","startTime":265.71500000000003,"endTime":269.328,"body":"level six, not even close. Even"},{"speaker":"Travis Thomas","startTime":265.71500000000003,"endTime":269.328,"body":"teams that have the first four"},{"speaker":"Travis Thomas","startTime":269.38599999999997,"endTime":273.057,"body":"done really well struggled to do"},{"speaker":"Travis Thomas","startTime":269.38599999999997,"endTime":273.057,"body":"five and six. I've only worked"},{"speaker":"Travis Thomas","startTime":273.116,"endTime":276.66999999999996,"body":"with who two teams that I can"},{"speaker":"Travis Thomas","startTime":273.116,"endTime":276.66999999999996,"body":"say and one of them I have been"},{"speaker":"Travis Thomas","startTime":276.72900000000004,"endTime":280.341,"body":"working with for several years"},{"speaker":"Travis Thomas","startTime":276.72900000000004,"endTime":280.341,"body":"that were at level six. Most of"},{"speaker":"Travis Thomas","startTime":280.4,"endTime":283.954,"body":"the others vary between level"},{"speaker":"Travis Thomas","startTime":280.4,"endTime":283.954,"body":"one and up to kind of four ish."},{"speaker":"Travis Thomas","startTime":284.01300000000003,"endTime":287.451,"body":"But that doesn't mean it's not"},{"speaker":"Travis Thomas","startTime":284.01300000000003,"endTime":287.451,"body":"possible. It just means that"},{"speaker":"Travis Thomas","startTime":287.509,"endTime":290.364,"body":"hadn't done the work in that"},{"speaker":"Travis Thomas","startTime":287.509,"endTime":290.364,"body":"space. So level one,"},{"speaker":"Travis Thomas","startTime":290.423,"endTime":294.036,"body":"psychological safety. We hear a"},{"speaker":"Travis Thomas","startTime":290.423,"endTime":294.036,"body":"lot of rhetoric around this in"},{"speaker":"Travis Thomas","startTime":294.094,"endTime":297.707,"body":"the workplace. But I think it's"},{"speaker":"Travis Thomas","startTime":294.094,"endTime":297.707,"body":"important and I'm actually not"},{"speaker":"Travis Thomas","startTime":297.765,"endTime":301.32,"body":"anti, a lot of the noise that's"},{"speaker":"Travis Thomas","startTime":297.765,"endTime":301.32,"body":"being made in that space over"},{"speaker":"Travis Thomas","startTime":301.378,"endTime":304.991,"body":"the last couple of years because"},{"speaker":"Travis Thomas","startTime":301.378,"endTime":304.991,"body":"I still think we do it really"},{"speaker":"Travis Thomas","startTime":305.049,"endTime":308.021,"body":"poorly in the modern"},{"speaker":"Travis Thomas","startTime":305.049,"endTime":308.021,"body":"organization. So psychological"},{"speaker":"Travis Thomas","startTime":308.079,"endTime":311.576,"body":"safety. And there's two things"},{"speaker":"Travis Thomas","startTime":308.079,"endTime":311.576,"body":"you can look for as behaviors"},{"speaker":"Travis Thomas","startTime":311.634,"endTime":315.13,"body":"because remember, I said I'd"},{"speaker":"Travis Thomas","startTime":311.634,"endTime":315.13,"body":"give you two behaviors per area"},{"speaker":"Travis Thomas","startTime":315.189,"endTime":318.51,"body":"in the model to see if they're"},{"speaker":"Travis Thomas","startTime":315.189,"endTime":318.51,"body":"in place. And the first is"},{"speaker":"Travis Thomas","startTime":318.568,"endTime":322.298,"body":"direct communication. There are"},{"speaker":"Travis Thomas","startTime":318.568,"endTime":322.298,"body":"people speaking directly to each"},{"speaker":"Travis Thomas","startTime":322.356,"endTime":325.969,"body":"other, not about each other, not"},{"speaker":"Travis Thomas","startTime":322.356,"endTime":325.969,"body":"to someone else about someone"},{"speaker":"Travis Thomas","startTime":326.027,"endTime":329.64,"body":"who then tells them it's Do they"},{"speaker":"Travis Thomas","startTime":326.027,"endTime":329.64,"body":"speak directly to each other?"},{"speaker":"Travis Thomas","startTime":329.698,"endTime":333.37,"body":"And then second is merit based"},{"speaker":"Travis Thomas","startTime":329.698,"endTime":333.37,"body":"feedback and contribution. So do"},{"speaker":"Travis Thomas","startTime":333.428,"endTime":337.099,"body":"we assign value to things based"},{"speaker":"Travis Thomas","startTime":333.428,"endTime":337.099,"body":"on the quality of the idea? And"},{"speaker":"Travis Thomas","startTime":337.157,"endTime":340.77,"body":"do people feel safe that, you"},{"speaker":"Travis Thomas","startTime":337.157,"endTime":340.77,"body":"know, maybe they're not the new,"},{"speaker":"Travis Thomas","startTime":340.829,"endTime":344.208,"body":"they're not the most senior"},{"speaker":"Travis Thomas","startTime":340.829,"endTime":344.208,"body":"person, they're not the person"},{"speaker":"Travis Thomas","startTime":344.267,"endTime":347.763,"body":"who's been there the longest,"},{"speaker":"Travis Thomas","startTime":344.267,"endTime":347.763,"body":"but their idea is a good idea."},{"speaker":"Travis Thomas","startTime":347.821,"endTime":351.493,"body":"So they're gonna put it forward,"},{"speaker":"Travis Thomas","startTime":347.821,"endTime":351.493,"body":"and they don't get beat up for"},{"speaker":"Travis Thomas","startTime":351.551,"endTime":355.047,"body":"putting it forward, or people"},{"speaker":"Travis Thomas","startTime":351.551,"endTime":355.047,"body":"don't sneer or give them funny"},{"speaker":"Travis Thomas","startTime":355.105,"endTime":358.602,"body":"looks. You know, it's based on"},{"speaker":"Travis Thomas","startTime":355.105,"endTime":358.602,"body":"the merit of the idea itself."},{"speaker":"Travis Thomas","startTime":358.66,"endTime":362.04,"body":"And the contribution it makes"},{"speaker":"Travis Thomas","startTime":358.66,"endTime":362.04,"body":"overall to the agenda of the"},{"speaker":"Travis Thomas","startTime":362.098,"endTime":365.828,"body":"team. Those are two really quick"},{"speaker":"Travis Thomas","startTime":362.098,"endTime":365.828,"body":"behaviors, you can look at that"},{"speaker":"Travis Thomas","startTime":365.886,"endTime":369.441,"body":"say, oh, there's probably about"},{"speaker":"Travis Thomas","startTime":365.886,"endTime":369.441,"body":"psychological safety here. If"},{"speaker":"Travis Thomas","startTime":369.499,"endTime":372.879,"body":"the inverse of these are true."},{"speaker":"Travis Thomas","startTime":369.499,"endTime":372.879,"body":"Great, then once we've done"},{"speaker":"Travis Thomas","startTime":372.937,"endTime":376.142,"body":"that, and people are kind of"},{"speaker":"Travis Thomas","startTime":372.937,"endTime":376.142,"body":"feeling a little bit trust"},{"speaker":"Travis Thomas","startTime":376.2,"endTime":379.697,"body":"trusted in each other, and that"},{"speaker":"Travis Thomas","startTime":376.2,"endTime":379.697,"body":"they can kind of say certain"},{"speaker":"Travis Thomas","startTime":379.755,"endTime":383.251,"body":"things, and they're not going to"},{"speaker":"Travis Thomas","startTime":379.755,"endTime":383.251,"body":"get whacked, we can move to"},{"speaker":"Travis Thomas","startTime":383.309,"endTime":386.223,"body":"level two. And that's"},{"speaker":"Travis Thomas","startTime":383.309,"endTime":386.223,"body":"communication and structure."},{"speaker":"Travis Thomas","startTime":386.281,"endTime":389.836,"body":"This is super important. Because"},{"speaker":"Travis Thomas","startTime":386.281,"endTime":389.836,"body":"if we feel safe, then we can"},{"speaker":"Travis Thomas","startTime":389.894,"endTime":393.391,"body":"start looking at well, what's"},{"speaker":"Travis Thomas","startTime":389.894,"endTime":393.391,"body":"the most effective way to work"},{"speaker":"Travis Thomas","startTime":393.449,"endTime":396.945,"body":"together with each other? And"},{"speaker":"Travis Thomas","startTime":393.449,"endTime":396.945,"body":"That's level two. So the first"},{"speaker":"Travis Thomas","startTime":397.004,"endTime":400.442,"body":"behavior you can look at is the"},{"speaker":"Travis Thomas","startTime":397.004,"endTime":400.442,"body":"right meetings on the right"},{"speaker":"Travis Thomas","startTime":400.5,"endTime":403.88,"body":"topics run the right way. So"},{"speaker":"Travis Thomas","startTime":400.5,"endTime":403.88,"body":"what the h3ll does that mean?"},{"speaker":"Travis Thomas","startTime":403.938,"endTime":407.318,"body":"means we've got meetings that we"},{"speaker":"Travis Thomas","startTime":403.938,"endTime":407.318,"body":"actually require not just"},{"speaker":"Travis Thomas","startTime":407.376,"endTime":410.814,"body":"because someone wanted to hold a"},{"speaker":"Travis Thomas","startTime":407.376,"endTime":410.814,"body":"meeting, it's on the right"},{"speaker":"Travis Thomas","startTime":410.872,"endTime":414.485,"body":"topic. So yeah, we could have a"},{"speaker":"Travis Thomas","startTime":410.872,"endTime":414.485,"body":"meeting with these people. But"},{"speaker":"Travis Thomas","startTime":414.544,"endTime":417.923,"body":"do we actually have the right"},{"speaker":"Travis Thomas","startTime":414.544,"endTime":417.923,"body":"topics being covered in that"},{"speaker":"Travis Thomas","startTime":417.982,"endTime":421.478,"body":"meeting? Eg the agenda? And is"},{"speaker":"Travis Thomas","startTime":417.982,"endTime":421.478,"body":"it run the right way? Does it"},{"speaker":"Travis Thomas","startTime":421.536,"endTime":425.266,"body":"have a facilitator? Does it have"},{"speaker":"Travis Thomas","startTime":421.536,"endTime":425.266,"body":"clear actions captured? Does it"},{"speaker":"Travis Thomas","startTime":425.324,"endTime":429.054,"body":"have due dates does have owners,"},{"speaker":"Travis Thomas","startTime":425.324,"endTime":429.054,"body":"and there's a real protocol and"},{"speaker":"Travis Thomas","startTime":429.112,"endTime":432.666,"body":"process to running effective"},{"speaker":"Travis Thomas","startTime":429.112,"endTime":432.666,"body":"meetings, in my experience, most"},{"speaker":"Travis Thomas","startTime":432.725,"endTime":436.454,"body":"meetings are run really poorly,"},{"speaker":"Travis Thomas","startTime":432.725,"endTime":436.454,"body":"and that but it's an easy fix if"},{"speaker":"Travis Thomas","startTime":436.512,"endTime":439.776,"body":"you have this in place. And then"},{"speaker":"Travis Thomas","startTime":436.512,"endTime":439.776,"body":"behaviors role clarity,"},{"speaker":"Travis Thomas","startTime":439.834,"endTime":443.447,"body":"including a strong leader, and"},{"speaker":"Travis Thomas","startTime":439.834,"endTime":443.447,"body":"we often say that an ideal team"},{"speaker":"Travis Thomas","startTime":443.505,"endTime":447.235,"body":"size is kind of that six to 10,"},{"speaker":"Travis Thomas","startTime":443.505,"endTime":447.235,"body":"you're gonna have a few more few"},{"speaker":"Travis Thomas","startTime":447.293,"endTime":450.964,"body":"less. But when you start having"},{"speaker":"Travis Thomas","startTime":447.293,"endTime":450.964,"body":"3040 60 people, it becomes hard"},{"speaker":"Travis Thomas","startTime":451.022,"endTime":454.402,"body":"to label that as an effective or"},{"speaker":"Travis Thomas","startTime":451.022,"endTime":454.402,"body":"even high performing team"},{"speaker":"Travis Thomas","startTime":454.46,"endTime":457.84,"body":"because they just can't have"},{"speaker":"Travis Thomas","startTime":454.46,"endTime":457.84,"body":"solid relationships with each"},{"speaker":"Travis Thomas","startTime":457.899,"endTime":461.22,"body":"other doesn't work that way."},{"speaker":"Travis Thomas","startTime":457.899,"endTime":461.22,"body":"Then we move to level three,"},{"speaker":"Travis Thomas","startTime":461.278,"endTime":464.833,"body":"which is accountability. And the"},{"speaker":"Travis Thomas","startTime":461.278,"endTime":464.833,"body":"first behavior we look at is"},{"speaker":"Travis Thomas","startTime":464.891,"endTime":468.388,"body":"parity and roles of individuals"},{"speaker":"Travis Thomas","startTime":464.891,"endTime":468.388,"body":"and their accountability for"},{"speaker":"Travis Thomas","startTime":468.446,"endTime":471.826,"body":"actions and goals. What that"},{"speaker":"Travis Thomas","startTime":468.446,"endTime":471.826,"body":"means is it doesn't matter if"},{"speaker":"Travis Thomas","startTime":471.884,"endTime":475.613,"body":"you're Trisha or Bob or Jane, if"},{"speaker":"Travis Thomas","startTime":471.884,"endTime":475.613,"body":"you're in the team, you're held"},{"speaker":"Travis Thomas","startTime":475.672,"endTime":479.168,"body":"to the same standard, no one"},{"speaker":"Travis Thomas","startTime":475.672,"endTime":479.168,"body":"gets a pass, no one's given any"},{"speaker":"Travis Thomas","startTime":479.226,"endTime":482.781,"body":"exemptions. No one has favor"},{"speaker":"Travis Thomas","startTime":479.226,"endTime":482.781,"body":"with someone higher up, who then"},{"speaker":"Travis Thomas","startTime":482.839,"endTime":486.51,"body":"gives them a pass, everyone is"},{"speaker":"Travis Thomas","startTime":482.839,"endTime":486.51,"body":"held to the same standard, super"},{"speaker":"Travis Thomas","startTime":486.569,"endTime":490.123,"body":"important accountability can"},{"speaker":"Travis Thomas","startTime":486.569,"endTime":490.123,"body":"exist if it's not reinforced and"},{"speaker":"Travis Thomas","startTime":490.182,"endTime":491.639,"body":"not consistently applied."},{"speaker":"Travis Thomas","startTime":493.199,"endTime":496.317,"body":"And then second is social"},{"speaker":"Travis Thomas","startTime":493.199,"endTime":496.317,"body":"contract with clear behaviors"},{"speaker":"Travis Thomas","startTime":496.374,"endTime":499.776,"body":"and agreements. When I start"},{"speaker":"Travis Thomas","startTime":496.374,"endTime":499.776,"body":"working with a team, one of the"},{"speaker":"Travis Thomas","startTime":499.833,"endTime":503.008,"body":"first things we do is set up"},{"speaker":"Travis Thomas","startTime":499.833,"endTime":503.008,"body":"that social contract, which"},{"speaker":"Travis Thomas","startTime":503.065,"endTime":506.637,"body":"basically outlines how we intend"},{"speaker":"Travis Thomas","startTime":503.065,"endTime":506.637,"body":"to work together. For example,"},{"speaker":"Travis Thomas","startTime":506.694,"endTime":509.982,"body":"if I need to give you some"},{"speaker":"Travis Thomas","startTime":506.694,"endTime":509.982,"body":"difficult news, or if I want to"},{"speaker":"Travis Thomas","startTime":510.039,"endTime":513.668,"body":"tell you that, you know, I feel"},{"speaker":"Travis Thomas","startTime":510.039,"endTime":513.668,"body":"like you let me down, what's the"},{"speaker":"Travis Thomas","startTime":513.725,"endTime":517.354,"body":"process we agree to abide by to"},{"speaker":"Travis Thomas","startTime":513.725,"endTime":517.354,"body":"make that happen? Now, I usually"},{"speaker":"Travis Thomas","startTime":517.4100000000001,"endTime":520.869,"body":"spend a half day just getting"},{"speaker":"Travis Thomas","startTime":517.4100000000001,"endTime":520.869,"body":"this lined up and right after I"},{"speaker":"Travis Thomas","startTime":520.9259999999999,"endTime":524.498,"body":"take them through the model, but"},{"speaker":"Travis Thomas","startTime":520.9259999999999,"endTime":524.498,"body":"you'll find once that baseline"},{"speaker":"Travis Thomas","startTime":524.5550000000001,"endTime":527.787,"body":"behaviors and contract are set"},{"speaker":"Travis Thomas","startTime":524.5550000000001,"endTime":527.787,"body":"in place, it's amazing how"},{"speaker":"Travis Thomas","startTime":527.844,"endTime":531.1320000000001,"body":"quickly the team can start to"},{"speaker":"Travis Thomas","startTime":527.844,"endTime":531.1320000000001,"body":"improve, because it tells us"},{"speaker":"Travis Thomas","startTime":531.1890000000001,"endTime":534.5350000000001,"body":"it's almost like the rules of"},{"speaker":"Travis Thomas","startTime":531.1890000000001,"endTime":534.5350000000001,"body":"the game. How do we work with"},{"speaker":"Travis Thomas","startTime":534.591,"endTime":537.9929999999999,"body":"each other? Cool. So that's"},{"speaker":"Travis Thomas","startTime":534.591,"endTime":537.9929999999999,"body":"level three accountability, then"},{"speaker":"Travis Thomas","startTime":538.05,"endTime":541.679,"body":"we move to level four, which is"},{"speaker":"Travis Thomas","startTime":538.05,"endTime":541.679,"body":"friction. And immediately when I"},{"speaker":"Travis Thomas","startTime":541.736,"endTime":545.138,"body":"show this to people, they all"},{"speaker":"Travis Thomas","startTime":541.736,"endTime":545.138,"body":"freak, I don't I don't want to"},{"speaker":"Travis Thomas","startTime":545.195,"endTime":548.2,"body":"friction. Why would I want"},{"speaker":"Travis Thomas","startTime":545.195,"endTime":548.2,"body":"friction? It's like, well,"},{"speaker":"Travis Thomas","startTime":548.257,"endTime":551.772,"body":"friction without friction, you"},{"speaker":"Travis Thomas","startTime":548.257,"endTime":551.772,"body":"don't get fire you need. It has"},{"speaker":"Travis Thomas","startTime":551.829,"endTime":555.458,"body":"to how can you know? How can you"},{"speaker":"Travis Thomas","startTime":551.829,"endTime":555.458,"body":"not have friction? So we end up"},{"speaker":"Travis Thomas","startTime":555.515,"endTime":558.917,"body":"having that conversation quite"},{"speaker":"Travis Thomas","startTime":555.515,"endTime":558.917,"body":"often. But what we're looking"},{"speaker":"Travis Thomas","startTime":558.973,"endTime":562.092,"body":"for here is really healthy"},{"speaker":"Travis Thomas","startTime":558.973,"endTime":562.092,"body":"conflict. Not unhealthy, not"},{"speaker":"Travis Thomas","startTime":562.149,"endTime":565.438,"body":"dysfunctional, but healthy"},{"speaker":"Travis Thomas","startTime":562.149,"endTime":565.438,"body":"conflict. So the first behavior"},{"speaker":"Travis Thomas","startTime":565.494,"endTime":568.386,"body":"separation of ego from"},{"speaker":"Travis Thomas","startTime":565.494,"endTime":568.386,"body":"constructive feedback, can I"},{"speaker":"Travis Thomas","startTime":568.443,"endTime":571.845,"body":"park the way I feel about what"},{"speaker":"Travis Thomas","startTime":568.443,"endTime":571.845,"body":"you're saying, to the side to"},{"speaker":"Travis Thomas","startTime":571.902,"endTime":575.19,"body":"actually hear the quality of"},{"speaker":"Travis Thomas","startTime":571.902,"endTime":575.19,"body":"feedback you're giving me and"},{"speaker":"Travis Thomas","startTime":575.247,"endTime":578.366,"body":"take it for its merit? You know,"},{"speaker":"Travis Thomas","startTime":575.247,"endTime":578.366,"body":"that goes back to that"},{"speaker":"Travis Thomas","startTime":578.422,"endTime":581.938,"body":"psychological safety. And then"},{"speaker":"Travis Thomas","startTime":578.422,"endTime":581.938,"body":"two is welcome discourse that's"},{"speaker":"Travis Thomas","startTime":581.995,"endTime":585.113,"body":"not taken personal. So if"},{"speaker":"Travis Thomas","startTime":581.995,"endTime":585.113,"body":"someone disagrees with me and"},{"speaker":"Travis Thomas","startTime":585.17,"endTime":588.402,"body":"says something contrarian or"},{"speaker":"Travis Thomas","startTime":585.17,"endTime":588.402,"body":"against what I'm thinking or"},{"speaker":"Travis Thomas","startTime":588.459,"endTime":591.861,"body":"even against the whole group,"},{"speaker":"Travis Thomas","startTime":588.459,"endTime":591.861,"body":"and a meeting, we don't take a"},{"speaker":"Travis Thomas","startTime":591.918,"endTime":595.603,"body":"personal, we don't get grumpy we"},{"speaker":"Travis Thomas","startTime":591.918,"endTime":595.603,"body":"go. Let's better understand what"},{"speaker":"Travis Thomas","startTime":595.66,"endTime":599.176,"body":"that means. And if it is a great"},{"speaker":"Travis Thomas","startTime":595.66,"endTime":599.176,"body":"idea, we've missed something,"},{"speaker":"Travis Thomas","startTime":599.232,"endTime":602.464,"body":"let's modify our approach."},{"speaker":"Travis Thomas","startTime":599.232,"endTime":602.464,"body":"That's friction level for now,"},{"speaker":"Travis Thomas","startTime":602.521,"endTime":605.98,"body":"if you could do just those first"},{"speaker":"Travis Thomas","startTime":602.521,"endTime":605.98,"body":"four, you will have a pretty"},{"speaker":"Travis Thomas","startTime":606.037,"endTime":609.552,"body":"da*n solid team. Because in my"},{"speaker":"Travis Thomas","startTime":606.037,"endTime":609.552,"body":"experience, decent, if not good"},{"speaker":"Travis Thomas","startTime":609.609,"endTime":612.898,"body":"teams have those four down, or"},{"speaker":"Travis Thomas","startTime":609.609,"endTime":612.898,"body":"just that those four level,"},{"speaker":"Travis Thomas","startTime":612.954,"endTime":616.47,"body":"anyone who doesn't have those"},{"speaker":"Travis Thomas","startTime":612.954,"endTime":616.47,"body":"four is just dysfunctional. Then"},{"speaker":"Travis Thomas","startTime":616.526,"endTime":620.155,"body":"we move to five integrated goals"},{"speaker":"Travis Thomas","startTime":616.526,"endTime":620.155,"body":"and measures. Now this is where"},{"speaker":"Travis Thomas","startTime":620.212,"endTime":623.501,"body":"it starts to be a bit of a"},{"speaker":"Travis Thomas","startTime":620.212,"endTime":623.501,"body":"stretch for even good teams, is"},{"speaker":"Travis Thomas","startTime":623.558,"endTime":627.13,"body":"connected goals that reinforce"},{"speaker":"Travis Thomas","startTime":623.558,"endTime":627.13,"body":"and interrelate across the team."},{"speaker":"Travis Thomas","startTime":627.187,"endTime":630.362,"body":"And then competing goals"},{"speaker":"Travis Thomas","startTime":627.187,"endTime":630.362,"body":"engineered out and I'm going to"},{"speaker":"Travis Thomas","startTime":630.419,"endTime":633.651,"body":"cluster those together. Just for"},{"speaker":"Travis Thomas","startTime":630.419,"endTime":633.651,"body":"the sake of this podcast"},{"speaker":"Travis Thomas","startTime":633.707,"endTime":637.223,"body":"episode, but what we mean here"},{"speaker":"Travis Thomas","startTime":633.707,"endTime":637.223,"body":"is that there are goals that we"},{"speaker":"Travis Thomas","startTime":637.28,"endTime":640.852,"body":"understand across the team, and"},{"speaker":"Travis Thomas","startTime":637.28,"endTime":640.852,"body":"they reinforce each other where"},{"speaker":"Travis Thomas","startTime":640.909,"endTime":644.311,"body":"possible, and that if they do"},{"speaker":"Travis Thomas","startTime":640.909,"endTime":644.311,"body":"have some conflict across them"},{"speaker":"Travis Thomas","startTime":644.367,"endTime":647.883,"body":"that they're either engineered"},{"speaker":"Travis Thomas","startTime":644.367,"endTime":647.883,"body":"out in terms of conflict, or if"},{"speaker":"Travis Thomas","startTime":647.94,"endTime":651.455,"body":"they still have to be at odds"},{"speaker":"Travis Thomas","startTime":647.94,"endTime":651.455,"body":"with each other, then we account"},{"speaker":"Travis Thomas","startTime":651.512,"endTime":654.914,"body":"for that and make sure that we"},{"speaker":"Travis Thomas","startTime":651.512,"endTime":654.914,"body":"manage it effectively through"},{"speaker":"Travis Thomas","startTime":654.971,"endTime":658.6,"body":"meetings, communication, etc. So"},{"speaker":"Travis Thomas","startTime":654.971,"endTime":658.6,"body":"a classic example on that would"},{"speaker":"Travis Thomas","startTime":658.656,"endTime":661.945,"body":"be growth teams, in a lot of"},{"speaker":"Travis Thomas","startTime":658.656,"endTime":661.945,"body":"corporations, growth teams is"},{"speaker":"Travis Thomas","startTime":662.002,"endTime":665.574,"body":"the trend a couple of years ago,"},{"speaker":"Travis Thomas","startTime":662.002,"endTime":665.574,"body":"and in growth teams, you would"},{"speaker":"Travis Thomas","startTime":665.631,"endTime":668.863,"body":"end up sales, marketing and"},{"speaker":"Travis Thomas","startTime":665.631,"endTime":668.863,"body":"product all on the same team."},{"speaker":"Travis Thomas","startTime":668.92,"endTime":672.208,"body":"Well, generally, those teams"},{"speaker":"Travis Thomas","startTime":668.92,"endTime":672.208,"body":"have very different goals. No"},{"speaker":"Travis Thomas","startTime":672.265,"endTime":675.667,"body":"sales just wants to get the"},{"speaker":"Travis Thomas","startTime":672.265,"endTime":675.667,"body":"money in marketing wants to make"},{"speaker":"Travis Thomas","startTime":675.724,"endTime":679.069,"body":"sure people are aware of the"},{"speaker":"Travis Thomas","startTime":675.724,"endTime":679.069,"body":"product, so then sales can get"},{"speaker":"Travis Thomas","startTime":679.126,"endTime":682.755,"body":"the money and, and then product"},{"speaker":"Travis Thomas","startTime":679.126,"endTime":682.755,"body":"has to deliver what's ultimately"},{"speaker":"Travis Thomas","startTime":682.812,"endTime":686.157,"body":"been sold and marketed. And"},{"speaker":"Travis Thomas","startTime":682.812,"endTime":686.157,"body":"often previously, before growth"},{"speaker":"Travis Thomas","startTime":686.214,"endTime":689.106,"body":"teams, there was conflict,"},{"speaker":"Travis Thomas","startTime":686.214,"endTime":689.106,"body":"because sales would sell"},{"speaker":"Travis Thomas","startTime":689.162,"endTime":692.735,"body":"something and product would be"},{"speaker":"Travis Thomas","startTime":689.162,"endTime":692.735,"body":"like What the h3ll, that's not a"},{"speaker":"Travis Thomas","startTime":692.791,"endTime":696.307,"body":"feature, we can't build that. So"},{"speaker":"Travis Thomas","startTime":692.791,"endTime":696.307,"body":"putting them in the same team"},{"speaker":"Travis Thomas","startTime":696.364,"endTime":699.709,"body":"was an aim at removing some of"},{"speaker":"Travis Thomas","startTime":696.364,"endTime":699.709,"body":"that unhealthy friction, and"},{"speaker":"Travis Thomas","startTime":699.766,"endTime":703.111,"body":"integrating their goals by"},{"speaker":"Travis Thomas","startTime":699.766,"endTime":703.111,"body":"having a single unified approach"},{"speaker":"Travis Thomas","startTime":703.168,"endTime":706.57,"body":"and leader across the top. And"},{"speaker":"Travis Thomas","startTime":703.168,"endTime":706.57,"body":"then six, and finally, in the"},{"speaker":"Travis Thomas","startTime":706.627,"endTime":709.972,"body":"levels of a kick a$$ team is"},{"speaker":"Travis Thomas","startTime":706.627,"endTime":709.972,"body":"everyone. So if we call impact"},{"speaker":"Travis Thomas","startTime":710.029,"endTime":713.488,"body":"first behaviors, everyone brings"},{"speaker":"Travis Thomas","startTime":710.029,"endTime":713.488,"body":"their A game and seeks to co"},{"speaker":"Travis Thomas","startTime":713.545,"endTime":717.117,"body":"develop themselves. So it's like"},{"speaker":"Travis Thomas","startTime":713.545,"endTime":717.117,"body":"when I show up, I f*cking show"},{"speaker":"Travis Thomas","startTime":717.173,"endTime":720.689,"body":"up like I'm here, I'm ready to"},{"speaker":"Travis Thomas","startTime":717.173,"endTime":720.689,"body":"do this. You know, I might have"},{"speaker":"Travis Thomas","startTime":720.746,"endTime":724.205,"body":"a bad day, from time to time we"},{"speaker":"Travis Thomas","startTime":720.746,"endTime":724.205,"body":"all do. But on the whole, I'm"},{"speaker":"Travis Thomas","startTime":724.261,"endTime":727.38,"body":"here to perform. I'm not"},{"speaker":"Travis Thomas","startTime":724.261,"endTime":727.38,"body":"cruising, I'm not just waiting"},{"speaker":"Travis Thomas","startTime":727.437,"endTime":730.725,"body":"to get out of this place. I'm"},{"speaker":"Travis Thomas","startTime":727.437,"endTime":730.725,"body":"not just here to collect the"},{"speaker":"Travis Thomas","startTime":730.782,"endTime":734.014,"body":"paycheck, yes, I need to be"},{"speaker":"Travis Thomas","startTime":730.782,"endTime":734.014,"body":"compensated fairly, etc, etc."},{"speaker":"Travis Thomas","startTime":734.071,"endTime":737.643,"body":"But I'm here because I'm going"},{"speaker":"Travis Thomas","startTime":734.071,"endTime":737.643,"body":"to do this thing properly. And I"},{"speaker":"Travis Thomas","startTime":737.7,"endTime":741.045,"body":"seek to develop myself, I always"},{"speaker":"Travis Thomas","startTime":737.7,"endTime":741.045,"body":"want to get better. So I'm"},{"speaker":"Travis Thomas","startTime":741.102,"endTime":744.561,"body":"chasing new skills, I'm getting"},{"speaker":"Travis Thomas","startTime":741.102,"endTime":744.561,"body":"coaching, whatever it is, I'm"},{"speaker":"Travis Thomas","startTime":744.618,"endTime":747.963,"body":"working to be better every day."},{"speaker":"Travis Thomas","startTime":744.618,"endTime":747.963,"body":"And then second behavior is"},{"speaker":"Travis Thomas","startTime":748.02,"endTime":751.308,"body":"clear cause and effect between"},{"speaker":"Travis Thomas","startTime":748.02,"endTime":751.308,"body":"the work being done and the"},{"speaker":"Travis Thomas","startTime":751.365,"endTime":754.314,"body":"outcome. So where I do see"},{"speaker":"Travis Thomas","startTime":751.365,"endTime":754.314,"body":"really high achievers are"},{"speaker":"Travis Thomas","startTime":754.37,"endTime":757.659,"body":"developing themselves bringing"},{"speaker":"Travis Thomas","startTime":754.37,"endTime":757.659,"body":"their A game have all those"},{"speaker":"Travis Thomas","startTime":757.716,"endTime":760.948,"body":"other levels locked in but are"},{"speaker":"Travis Thomas","startTime":757.716,"endTime":760.948,"body":"feeling disengaged is this"},{"speaker":"Travis Thomas","startTime":761.005,"endTime":764.52,"body":"behaviors, they're doing things"},{"speaker":"Travis Thomas","startTime":761.005,"endTime":764.52,"body":"but there's not like I'll do a"},{"speaker":"Travis Thomas","startTime":764.577,"endTime":768.149,"body":"and then there's no b that comes"},{"speaker":"Travis Thomas","startTime":764.577,"endTime":768.149,"body":"as a result of it, I can't see"},{"speaker":"Travis Thomas","startTime":768.206,"endTime":771.551,"body":"how my work is leading to an"},{"speaker":"Travis Thomas","startTime":768.206,"endTime":771.551,"body":"impact for the Corporation for"},{"speaker":"Travis Thomas","startTime":771.608,"endTime":774.783,"body":"the team for whatever I'm"},{"speaker":"Travis Thomas","startTime":771.608,"endTime":774.783,"body":"working on. And that starts to"},{"speaker":"Travis Thomas","startTime":774.84,"endTime":778.356,"body":"disengage me because we want to"},{"speaker":"Travis Thomas","startTime":774.84,"endTime":778.356,"body":"do meaningful work. And if you"},{"speaker":"Travis Thomas","startTime":778.412,"endTime":781.871,"body":"take that away, even the best"},{"speaker":"Travis Thomas","startTime":778.412,"endTime":781.871,"body":"player or a great employee will"},{"speaker":"Travis Thomas","startTime":781.928,"endTime":785.16,"body":"go I don't think I'm adding"},{"speaker":"Travis Thomas","startTime":781.928,"endTime":785.16,"body":"value here. So that's the six"},{"speaker":"Travis Thomas","startTime":785.217,"endTime":788.562,"body":"levels of the kicka$$ team"},{"speaker":"Travis Thomas","startTime":785.217,"endTime":788.562,"body":"model. As I said, this gets used"},{"speaker":"Travis Thomas","startTime":788.619,"endTime":792.021,"body":"I've literally use this with"},{"speaker":"Travis Thomas","startTime":788.619,"endTime":792.021,"body":"dozens, if not 100 or so teams."},{"speaker":"Travis Thomas","startTime":792.078,"endTime":795.366,"body":"In the last couple of years. It"},{"speaker":"Travis Thomas","startTime":792.078,"endTime":795.366,"body":"does work. The question is"},{"speaker":"Travis Thomas","startTime":795.423,"endTime":798.825,"body":"consistency of application and"},{"speaker":"Travis Thomas","startTime":795.423,"endTime":798.825,"body":"depth of application and then"},{"speaker":"Travis Thomas","startTime":798.882,"endTime":801.944,"body":"sticking to it and being"},{"speaker":"Travis Thomas","startTime":798.882,"endTime":801.944,"body":"transparent with your team on"},{"speaker":"Travis Thomas","startTime":802.0,"endTime":805.346,"body":"the expectations around this"},{"speaker":"Travis Thomas","startTime":802.0,"endTime":805.346,"body":"model. That's today's episode."},{"speaker":"Travis Thomas","startTime":805.403,"endTime":808.805,"body":"If you want to find out more"},{"speaker":"Travis Thomas","startTime":805.403,"endTime":808.805,"body":"about the model and some of the"},{"speaker":"Travis Thomas","startTime":808.861,"endTime":812.264,"body":"aspects of it, you can always"},{"speaker":"Travis Thomas","startTime":808.861,"endTime":812.264,"body":"subscribe to our newsletter at"},{"speaker":"Travis Thomas","startTime":812.32,"endTime":815.949,"body":"Team buffalo.co/newsletter where"},{"speaker":"Travis Thomas","startTime":812.32,"endTime":815.949,"body":"you'll find really good content"},{"speaker":"Travis Thomas","startTime":816.006,"endTime":819.578,"body":"like this, I go more in depth on"},{"speaker":"Travis Thomas","startTime":816.006,"endTime":819.578,"body":"some of these bits and pieces."},{"speaker":"Travis Thomas","startTime":819.635,"endTime":822.924,"body":"And if you want to chat more"},{"speaker":"Travis Thomas","startTime":819.635,"endTime":822.924,"body":"about applying this with your"},{"speaker":"Travis Thomas","startTime":822.98,"endTime":826.439,"body":"team, you can email me at admin"},{"speaker":"Travis Thomas","startTime":822.98,"endTime":826.439,"body":"at team buffalo.co And we can"},{"speaker":"Travis Thomas","startTime":826.496,"endTime":829.558,"body":"have a chat about moving"},{"speaker":"Travis Thomas","startTime":826.496,"endTime":829.558,"body":"forward. Thanks for tuning in"},{"speaker":"Travis Thomas","startTime":829.615,"endTime":832.11,"body":"today's episode and have a kick"},{"speaker":"Travis Thomas","startTime":829.615,"endTime":832.11,"body":"a$$ weekend."}]}