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And that for us today is"},{"speaker":"Travis Thomas","startTime":43.38,"endTime":48.84,"body":"going to be around curating the"},{"speaker":"Travis Thomas","startTime":48.84,"endTime":52.47,"body":"leadership narrative, and the"},{"speaker":"Travis Thomas","startTime":48.84,"endTime":52.47,"body":"things that are getting fed to"},{"speaker":"Travis Thomas","startTime":52.47,"endTime":53.67,"body":"you as a leader."},{"speaker":"Travis Thomas","startTime":54.64,"endTime":57.67,"body":"Now you might be going, What the"},{"speaker":"Travis Thomas","startTime":54.64,"endTime":57.67,"body":"h3ll are you even talking about?"},{"speaker":"Travis Thomas","startTime":54.66,"endTime":62.694,"body":"The second item, I want to cover"},{"speaker":"Travis Thomas","startTime":54.66,"endTime":62.694,"body":"off on is what I call echo"},{"speaker":"Travis Thomas","startTime":54.68,"endTime":59.96,"body":"I haven't heard this spoken"},{"speaker":"Travis Thomas","startTime":54.68,"endTime":59.96,"body":"about in the context of"},{"speaker":"Travis Thomas","startTime":57.85,"endTime":61.0,"body":"It sounds a little bit far"},{"speaker":"Travis Thomas","startTime":57.85,"endTime":61.0,"body":"fetched. 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This is a relatively"},{"speaker":"Travis Thomas","startTime":62.83,"endTime":70.86500000000001,"body":"well known phenomenon, maybe"},{"speaker":"Travis Thomas","startTime":64.12,"endTime":69.85,"body":"media is that what we consume,"},{"speaker":"Travis Thomas","startTime":64.12,"endTime":69.85,"body":"and what we hear as a leader"},{"speaker":"Travis Thomas","startTime":65.84,"endTime":85.1,"body":"what things what narratives what"},{"speaker":"Travis Thomas","startTime":65.84,"endTime":85.1,"body":"curation, are we allowing to"},{"speaker":"Travis Thomas","startTime":70.53999999999999,"endTime":74.89,"body":"definitively shapes what we"},{"speaker":"Travis Thomas","startTime":70.53999999999999,"endTime":74.89,"body":"believe to be true. Now, in"},{"speaker":"Travis Thomas","startTime":71.001,"endTime":78.628,"body":"it's not something you've bumped"},{"speaker":"Travis Thomas","startTime":71.001,"endTime":78.628,"body":"into before, and that's"},{"speaker":"Travis Thomas","startTime":74.89,"endTime":77.17,"body":"media and social media, we're"},{"speaker":"Travis Thomas","startTime":74.89,"endTime":77.17,"body":"starting to understand that"},{"speaker":"Travis Thomas","startTime":77.17,"endTime":79.9,"body":"that's true, we're starting to"},{"speaker":"Travis Thomas","startTime":77.17,"endTime":79.9,"body":"understand that if you curate"},{"speaker":"Travis Thomas","startTime":78.76400000000001,"endTime":86.662,"body":"perfectly fine. 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But also, we're going to, as"},{"speaker":"Travis Thomas","startTime":119.87,"endTime":123.53,"body":"always give you some tips on how"},{"speaker":"Travis Thomas","startTime":119.87,"endTime":123.53,"body":"you can make strides to pull"},{"speaker":"Travis Thomas","startTime":123.53,"endTime":126.77,"body":"that back, and to really take"},{"speaker":"Travis Thomas","startTime":123.53,"endTime":126.77,"body":"control of the things that"},{"speaker":"Travis Thomas","startTime":123.84,"endTime":131.32999999999998,"body":"where you consume to a certain"},{"speaker":"Travis Thomas","startTime":123.84,"endTime":131.32999999999998,"body":"level, even your Netflix"},{"speaker":"Travis Thomas","startTime":126.77,"endTime":129.70999999999998,"body":"you're seeing and hearing and"},{"speaker":"Travis Thomas","startTime":126.77,"endTime":129.70999999999998,"body":"that are affecting the way in"},{"speaker":"Travis Thomas","startTime":129.70999999999998,"endTime":132.62,"body":"which you make decisions as a"},{"speaker":"Travis Thomas","startTime":129.70999999999998,"endTime":132.62,"body":"leader, because ultimately, if"},{"speaker":"Travis Thomas","startTime":131.466,"endTime":139.91,"body":"account, you would have an echo"},{"speaker":"Travis Thomas","startTime":131.466,"endTime":139.91,"body":"chamber and it would feed back"},{"speaker":"Travis Thomas","startTime":132.62,"endTime":135.65,"body":"you're listening to this, you're"},{"speaker":"Travis Thomas","startTime":132.62,"endTime":135.65,"body":"a leader of your own business,"},{"speaker":"Travis Thomas","startTime":135.76999999999998,"endTime":138.74,"body":"or a large corporation, or some"},{"speaker":"Travis Thomas","startTime":135.76999999999998,"endTime":138.74,"body":"level of leadership from"},{"speaker":"Travis Thomas","startTime":138.74,"endTime":141.35,"body":"frontline team all the way"},{"speaker":"Travis Thomas","startTime":138.74,"endTime":141.35,"body":"through to a board member. 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So if"},{"speaker":"Travis Thomas","startTime":149.57,"endTime":152.75,"body":"your well being and energy. So"},{"speaker":"Travis Thomas","startTime":149.57,"endTime":152.75,"body":"let's get stuck into that."},{"speaker":"Travis Thomas","startTime":153.29000000000002,"endTime":155.15,"body":"Now, first I mentioned we're"},{"speaker":"Travis Thomas","startTime":153.29000000000002,"endTime":155.15,"body":"going to talk about"},{"speaker":"Travis Thomas","startTime":155.15,"endTime":158.06,"body":"considerations. I think it's"},{"speaker":"Travis Thomas","startTime":155.15,"endTime":158.06,"body":"really important to start with"},{"speaker":"Travis Thomas","startTime":157.06900000000002,"endTime":165.92,"body":"you, for example, this is not to"},{"speaker":"Travis Thomas","startTime":157.06900000000002,"endTime":165.92,"body":"pick on anyone, but if you are a"},{"speaker":"Travis Thomas","startTime":158.06,"endTime":162.53,"body":"these considerations. And one of"},{"speaker":"Travis Thomas","startTime":158.06,"endTime":162.53,"body":"the ones I see first up is"},{"speaker":"Travis Thomas","startTime":162.62,"endTime":167.66,"body":"affinity seeking. 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And"},{"speaker":"Travis Thomas","startTime":206.0,"endTime":209.3,"body":"that's a problem too, because"},{"speaker":"Travis Thomas","startTime":206.0,"endTime":209.3,"body":"you miss the signs of big issues"},{"speaker":"Travis Thomas","startTime":207.728,"endTime":216.308,"body":"what you would have created is"},{"speaker":"Travis Thomas","startTime":207.728,"endTime":216.308,"body":"an echo chamber in which even if"},{"speaker":"Travis Thomas","startTime":209.3,"endTime":211.76,"body":"before they ever hit your desk."},{"speaker":"Travis Thomas","startTime":209.3,"endTime":211.76,"body":"Not good."},{"speaker":"Travis Thomas","startTime":216.444,"endTime":224.07,"body":"some great level of evidence"},{"speaker":"Travis Thomas","startTime":216.444,"endTime":224.07,"body":"comes out to show that that"},{"speaker":"Travis Thomas","startTime":224.207,"endTime":232.786,"body":"narrative is wrong, the platform"},{"speaker":"Travis Thomas","startTime":224.207,"endTime":232.786,"body":"and the things around you will"},{"speaker":"Travis Thomas","startTime":232.922,"endTime":241.365,"body":"continue to feed you pieces of"},{"speaker":"Travis Thomas","startTime":232.922,"endTime":241.365,"body":"information that reinforce your"},{"speaker":"Travis Thomas","startTime":241.502,"endTime":248.719,"body":"false narrative. 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So when you're"},{"speaker":"Travis Thomas","startTime":436.03,"endTime":438.85,"body":"talking to your team, you need"},{"speaker":"Travis Thomas","startTime":438.85,"endTime":441.91,"body":"to be aware of am I asking them"},{"speaker":"Travis Thomas","startTime":438.85,"endTime":441.91,"body":"questions that kind of put them"},{"speaker":"Travis Thomas","startTime":441.91,"endTime":444.19,"body":"in a position where they have to"},{"speaker":"Travis Thomas","startTime":441.91,"endTime":444.19,"body":"do the thing, or say the thing"},{"speaker":"Travis Thomas","startTime":444.19,"endTime":448.3,"body":"or answer in a way I want? Or am"},{"speaker":"Travis Thomas","startTime":444.19,"endTime":448.3,"body":"I asking more of those neutral"},{"speaker":"Travis Thomas","startTime":448.3,"endTime":449.92,"body":"questions? But more on that"},{"speaker":"Travis Thomas","startTime":448.3,"endTime":449.92,"body":"later."},{"speaker":"Travis Thomas","startTime":450.83,"endTime":454.73,"body":"And then the last one to"},{"speaker":"Travis Thomas","startTime":450.83,"endTime":454.73,"body":"consider in this whole curating"},{"speaker":"Travis Thomas","startTime":454.73,"endTime":457.94,"body":"your leadership narrative and"},{"speaker":"Travis Thomas","startTime":454.73,"endTime":457.94,"body":"understanding how information is"},{"speaker":"Travis Thomas","startTime":457.94,"endTime":461.72,"body":"coming to you is culture"},{"speaker":"Travis Thomas","startTime":457.94,"endTime":461.72,"body":"constraint. What culture"},{"speaker":"Travis Thomas","startTime":461.72,"endTime":465.83,"body":"constraint or constraints exist"},{"speaker":"Travis Thomas","startTime":461.72,"endTime":465.83,"body":"in your organization, that will"},{"speaker":"Travis Thomas","startTime":465.83,"endTime":470.33,"body":"heavily bias what people say in"},{"speaker":"Travis Thomas","startTime":465.83,"endTime":470.33,"body":"the organization, what they tell"},{"speaker":"Travis Thomas","startTime":470.33,"endTime":473.33,"body":"you, what they're comfortable"},{"speaker":"Travis Thomas","startTime":470.33,"endTime":473.33,"body":"with telling you? You know, if"},{"speaker":"Travis Thomas","startTime":473.33,"endTime":478.43,"body":"we are known as being a culture"},{"speaker":"Travis Thomas","startTime":473.33,"endTime":478.43,"body":"of heavy governance, where we're"},{"speaker":"Travis Thomas","startTime":478.43,"endTime":480.56,"body":"always worried about the"},{"speaker":"Travis Thomas","startTime":478.43,"endTime":480.56,"body":"narrative, we're always worried"},{"speaker":"Travis Thomas","startTime":480.56,"endTime":484.4,"body":"about any risks that come up, if"},{"speaker":"Travis Thomas","startTime":480.56,"endTime":484.4,"body":"I'm going to float, something"},{"speaker":"Travis Thomas","startTime":484.4,"endTime":488.24,"body":"potentially risky, I've got a"},{"speaker":"Travis Thomas","startTime":484.4,"endTime":488.24,"body":"lot of work to do to try to even"},{"speaker":"Travis Thomas","startTime":488.24,"endTime":491.48,"body":"have that conversation. Now, if"},{"speaker":"Travis Thomas","startTime":488.24,"endTime":491.48,"body":"you're the leader, and I know"},{"speaker":"Travis Thomas","startTime":491.48,"endTime":494.66,"body":"that the organization and"},{"speaker":"Travis Thomas","startTime":491.48,"endTime":494.66,"body":"potentially you have real"},{"speaker":"Travis Thomas","startTime":494.66,"endTime":499.07,"body":"affinity for low risk activities"},{"speaker":"Travis Thomas","startTime":494.66,"endTime":499.07,"body":"and have very low appetite for"},{"speaker":"Travis Thomas","startTime":499.07,"endTime":502.25,"body":"high risk activities, then it's"},{"speaker":"Travis Thomas","startTime":499.07,"endTime":502.25,"body":"going to be f*cking difficult"},{"speaker":"Travis Thomas","startTime":502.25,"endTime":505.13,"body":"for me to raise that"},{"speaker":"Travis Thomas","startTime":502.25,"endTime":505.13,"body":"conversation with you. And"},{"speaker":"Travis Thomas","startTime":505.13,"endTime":507.8,"body":"instead, what I might do because"},{"speaker":"Travis Thomas","startTime":505.13,"endTime":507.8,"body":"of the culture here and that"},{"speaker":"Travis Thomas","startTime":507.83,"endTime":511.34,"body":"style of leadership, I might"},{"speaker":"Travis Thomas","startTime":507.83,"endTime":511.34,"body":"just leave it alone. And I might"},{"speaker":"Travis Thomas","startTime":511.34,"endTime":514.3399999999999,"body":"not bring it up. And the problem"},{"speaker":"Travis Thomas","startTime":511.34,"endTime":514.3399999999999,"body":"with that is what if that's the"},{"speaker":"Travis Thomas","startTime":514.3399999999999,"endTime":518.3,"body":"thing that fixes our problem?"},{"speaker":"Travis Thomas","startTime":514.3399999999999,"endTime":518.3,"body":"What if we had a better culture"},{"speaker":"Travis Thomas","startTime":518.36,"endTime":520.76,"body":"that allowed people to have"},{"speaker":"Travis Thomas","startTime":518.36,"endTime":520.76,"body":"those conversations without the"},{"speaker":"Travis Thomas","startTime":520.9100000000001,"endTime":524.99,"body":"repercussions that would come"},{"speaker":"Travis Thomas","startTime":520.9100000000001,"endTime":524.99,"body":"with them? So just be aware;"},{"speaker":"Travis Thomas","startTime":525.14,"endTime":527.5699999999999,"body":"what are the culture constraints"},{"speaker":"Travis Thomas","startTime":525.14,"endTime":527.5699999999999,"body":"that exist that maybe aren't"},{"speaker":"Travis Thomas","startTime":527.5699999999999,"endTime":531.2,"body":"even your leadership style but"},{"speaker":"Travis Thomas","startTime":527.5699999999999,"endTime":531.2,"body":"are the way in which the"},{"speaker":"Travis Thomas","startTime":531.2,"endTime":536.1800000000001,"body":"organization processes"},{"speaker":"Travis Thomas","startTime":531.2,"endTime":536.1800000000001,"body":"information and makes decisions."},{"speaker":"Travis Thomas","startTime":536.45,"endTime":540.38,"body":"And if you're not aware of that,"},{"speaker":"Travis Thomas","startTime":536.45,"endTime":540.38,"body":"you will have resistance to"},{"speaker":"Travis Thomas","startTime":540.38,"endTime":542.96,"body":"change that you hadn't even"},{"speaker":"Travis Thomas","startTime":540.38,"endTime":542.96,"body":"anticipated? Because you weren't"},{"speaker":"Travis Thomas","startTime":542.96,"endTime":544.25,"body":"aware of the constraints."},{"speaker":"Travis Thomas","startTime":545.54,"endTime":550.88,"body":"So now, the pain is out of the"},{"speaker":"Travis Thomas","startTime":545.54,"endTime":550.88,"body":"way, let's shift gears into what"},{"speaker":"Travis Thomas","startTime":550.88,"endTime":555.86,"body":"can you do to make strides"},{"speaker":"Travis Thomas","startTime":550.88,"endTime":555.86,"body":"towards a cleaner curation or"},{"speaker":"Travis Thomas","startTime":555.86,"endTime":559.43,"body":"lack of curation of those things"},{"speaker":"Travis Thomas","startTime":555.86,"endTime":559.43,"body":"that are affecting the"},{"speaker":"Travis Thomas","startTime":559.43,"endTime":563.33,"body":"information and the decisions"},{"speaker":"Travis Thomas","startTime":559.43,"endTime":563.33,"body":"that you need to make. How do we"},{"speaker":"Travis Thomas","startTime":563.33,"endTime":566.42,"body":"pull back from some of those"},{"speaker":"Travis Thomas","startTime":563.33,"endTime":566.42,"body":"four mechanisms I mentioned"},{"speaker":"Travis Thomas","startTime":566.42,"endTime":569.51,"body":"earlier, which were affinity"},{"speaker":"Travis Thomas","startTime":566.42,"endTime":569.51,"body":"seeking echo chambers,"},{"speaker":"Travis Thomas","startTime":569.63,"endTime":572.33,"body":"confirmation biases and culture"},{"speaker":"Travis Thomas","startTime":569.63,"endTime":572.33,"body":"constraints?"},{"speaker":"Travis Thomas","startTime":573.28,"endTime":577.39,"body":"So the first thing you can do is"},{"speaker":"Travis Thomas","startTime":573.28,"endTime":577.39,"body":"start to look at busting some of"},{"speaker":"Travis Thomas","startTime":577.39,"endTime":581.68,"body":"that culture. Right? That's a"},{"speaker":"Travis Thomas","startTime":577.39,"endTime":581.68,"body":"hard thing to do. It's not"},{"speaker":"Travis Thomas","startTime":581.68,"endTime":584.83,"body":"easily done. But look at where"},{"speaker":"Travis Thomas","startTime":581.68,"endTime":584.83,"body":"the heart of those things sit,"},{"speaker":"Travis Thomas","startTime":584.89,"endTime":587.95,"body":"you know, is it that there's a"},{"speaker":"Travis Thomas","startTime":584.89,"endTime":587.95,"body":"policy that forces us to think"},{"speaker":"Travis Thomas","startTime":587.95,"endTime":592.63,"body":"and act and decide in that way?"},{"speaker":"Travis Thomas","startTime":587.95,"endTime":592.63,"body":"Is there a framework we use to"},{"speaker":"Travis Thomas","startTime":592.63,"endTime":595.33,"body":"make decisions? Or maybe we"},{"speaker":"Travis Thomas","startTime":592.63,"endTime":595.33,"body":"don't even have one? But if we"},{"speaker":"Travis Thomas","startTime":595.33,"endTime":598.99,"body":"do have a framework, is it"},{"speaker":"Travis Thomas","startTime":595.33,"endTime":598.99,"body":"biased itself and forces us to"},{"speaker":"Travis Thomas","startTime":598.99,"endTime":601.78,"body":"adopt certain practices and"},{"speaker":"Travis Thomas","startTime":598.99,"endTime":601.78,"body":"principles that maybe we"},{"speaker":"Travis Thomas","startTime":601.78,"endTime":604.87,"body":"otherwise would not be attracted"},{"speaker":"Travis Thomas","startTime":601.78,"endTime":604.87,"body":"towards? What are some of the"},{"speaker":"Travis Thomas","startTime":604.87,"endTime":607.66,"body":"culture levers here? You know,"},{"speaker":"Travis Thomas","startTime":604.87,"endTime":607.66,"body":"are there certain committees"},{"speaker":"Travis Thomas","startTime":607.66,"endTime":611.02,"body":"that formed this level of"},{"speaker":"Travis Thomas","startTime":607.66,"endTime":611.02,"body":"thinking and for certain types"},{"speaker":"Travis Thomas","startTime":611.02,"endTime":614.08,"body":"of information to make its way"},{"speaker":"Travis Thomas","startTime":611.02,"endTime":614.08,"body":"through the organization? Look"},{"speaker":"Travis Thomas","startTime":614.08,"endTime":617.53,"body":"at the cultural mechanisms, the"},{"speaker":"Travis Thomas","startTime":614.08,"endTime":617.53,"body":"structures, the policies, the"},{"speaker":"Travis Thomas","startTime":617.53,"endTime":621.22,"body":"KPIs, and pull them apart. Start"},{"speaker":"Travis Thomas","startTime":617.53,"endTime":621.22,"body":"looking at what can you"},{"speaker":"Travis Thomas","startTime":621.22,"endTime":624.22,"body":"interrogate. What can you do"},{"speaker":"Travis Thomas","startTime":621.22,"endTime":624.22,"body":"within your own leadership level"},{"speaker":"Travis Thomas","startTime":624.31,"endTime":626.41,"body":"to start busting those apart of"},{"speaker":"Travis Thomas","startTime":624.31,"endTime":626.41,"body":"it."},{"speaker":"Travis Thomas","startTime":626.98,"endTime":630.07,"body":"Now the second thing you can do"},{"speaker":"Travis Thomas","startTime":626.98,"endTime":630.07,"body":"is you can start looking at skip"},{"speaker":"Travis Thomas","startTime":630.07,"endTime":634.24,"body":"levels. With skip level"},{"speaker":"Travis Thomas","startTime":630.07,"endTime":634.24,"body":"meetings, let's say you're a"},{"speaker":"Travis Thomas","startTime":634.24,"endTime":638.23,"body":"director, and you have some"},{"speaker":"Travis Thomas","startTime":634.24,"endTime":638.23,"body":"managers that report to you, and"},{"speaker":"Travis Thomas","startTime":638.23,"endTime":641.2,"body":"those people have leaders that"},{"speaker":"Travis Thomas","startTime":638.23,"endTime":641.2,"body":"report to them. And then there's"},{"speaker":"Travis Thomas","startTime":641.2,"endTime":645.04,"body":"some frontline staff (below"},{"speaker":"Travis Thomas","startTime":641.2,"endTime":645.04,"body":"them). Instead of relying purely"},{"speaker":"Travis Thomas","startTime":645.04,"endTime":647.8,"body":"on what your managers are"},{"speaker":"Travis Thomas","startTime":645.04,"endTime":647.8,"body":"feeding you as a director,"},{"speaker":"Travis Thomas","startTime":648.04,"endTime":650.5,"body":"because they'll have some bias,"},{"speaker":"Travis Thomas","startTime":648.04,"endTime":650.5,"body":"and they'll have some complexity"},{"speaker":"Travis Thomas","startTime":650.5,"endTime":653.32,"body":"to those relationships, you can"},{"speaker":"Travis Thomas","startTime":650.5,"endTime":653.32,"body":"conduct the skip level meeting."},{"speaker":"Travis Thomas","startTime":653.32,"endTime":655.75,"body":"You can make it a regular"},{"speaker":"Travis Thomas","startTime":653.32,"endTime":655.75,"body":"practice, even quarterly to have"},{"speaker":"Travis Thomas","startTime":655.75,"endTime":659.86,"body":"skip levels, where you drop down"},{"speaker":"Travis Thomas","startTime":655.75,"endTime":659.86,"body":"to a level or two below those"},{"speaker":"Travis Thomas","startTime":659.86,"endTime":662.38,"body":"managers. So you might drop down"},{"speaker":"Travis Thomas","startTime":659.86,"endTime":662.38,"body":"to that team leader level that"},{"speaker":"Travis Thomas","startTime":662.38,"endTime":665.41,"body":"we mentioned. Or it might drop"},{"speaker":"Travis Thomas","startTime":662.38,"endTime":665.41,"body":"down even another level to the"},{"speaker":"Travis Thomas","startTime":665.41,"endTime":668.05,"body":"people actually down in the"},{"speaker":"Travis Thomas","startTime":665.41,"endTime":668.05,"body":"trenches doing the daily"},{"speaker":"Travis Thomas","startTime":668.05,"endTime":672.67,"body":"activities. Now the benefit in"},{"speaker":"Travis Thomas","startTime":668.05,"endTime":672.67,"body":"doing that, provided you have"},{"speaker":"Travis Thomas","startTime":672.67,"endTime":674.68,"body":"the right structure, and you"},{"speaker":"Travis Thomas","startTime":672.67,"endTime":674.68,"body":"need to make sure you're really"},{"speaker":"Travis Thomas","startTime":674.68,"endTime":677.47,"body":"clear on what you're trying to"},{"speaker":"Travis Thomas","startTime":674.68,"endTime":677.47,"body":"do. But the benefit of that is"},{"speaker":"Travis Thomas","startTime":677.47,"endTime":681.79,"body":"that you create a forum for"},{"speaker":"Travis Thomas","startTime":677.47,"endTime":681.79,"body":"context at the right level, to"},{"speaker":"Travis Thomas","startTime":681.79,"endTime":685.03,"body":"be fed to you. So if you're"},{"speaker":"Travis Thomas","startTime":681.79,"endTime":685.03,"body":"hearing from your managers, that"},{"speaker":"Travis Thomas","startTime":685.03,"endTime":687.79,"body":"there's an issue with this"},{"speaker":"Travis Thomas","startTime":685.03,"endTime":687.79,"body":"customer policy, and it's the"},{"speaker":"Travis Thomas","startTime":687.79,"endTime":689.86,"body":"reason why we're having all"},{"speaker":"Travis Thomas","startTime":687.79,"endTime":689.86,"body":"these problems, and it's to do"},{"speaker":"Travis Thomas","startTime":689.86,"endTime":693.1,"body":"with the system, you can go, you"},{"speaker":"Travis Thomas","startTime":689.86,"endTime":693.1,"body":"know, great, fine, I'll make a"},{"speaker":"Travis Thomas","startTime":693.1,"endTime":696.25,"body":"decision based on that. Or you"},{"speaker":"Travis Thomas","startTime":693.1,"endTime":696.25,"body":"can go you know what, I'm gonna"},{"speaker":"Travis Thomas","startTime":696.25,"endTime":699.01,"body":"spend some time with people on"},{"speaker":"Travis Thomas","startTime":696.25,"endTime":699.01,"body":"the ground, hop on some phone"},{"speaker":"Travis Thomas","startTime":699.01,"endTime":702.04,"body":"calls, I'm going go sit in some"},{"speaker":"Travis Thomas","startTime":699.01,"endTime":702.04,"body":"meetings, I'm going to have one"},{"speaker":"Travis Thomas","startTime":702.04,"endTime":704.44,"body":"on one conversations, and I'm"},{"speaker":"Travis Thomas","startTime":702.04,"endTime":704.44,"body":"going to hear from the people"},{"speaker":"Travis Thomas","startTime":704.44,"endTime":706.99,"body":"directly, what are the"},{"speaker":"Travis Thomas","startTime":704.44,"endTime":706.99,"body":"challenges we're seeing in doing"},{"speaker":"Travis Thomas","startTime":706.99,"endTime":711.16,"body":"that work. You'll get so much"},{"speaker":"Travis Thomas","startTime":706.99,"endTime":711.16,"body":"more insight from that approach"},{"speaker":"Travis Thomas","startTime":711.28,"endTime":713.98,"body":"than you will from getting"},{"speaker":"Travis Thomas","startTime":711.28,"endTime":713.98,"body":"curated information that's what"},{"speaker":"Travis Thomas","startTime":713.98,"endTime":717.13,"body":"fourth hand at that time? It"},{"speaker":"Travis Thomas","startTime":713.98,"endTime":717.13,"body":"comes from front level, through"},{"speaker":"Travis Thomas","startTime":717.13,"endTime":719.62,"body":"to team leader through to"},{"speaker":"Travis Thomas","startTime":717.13,"endTime":719.62,"body":"manager and then to you. I mean,"},{"speaker":"Travis Thomas","startTime":719.62,"endTime":722.83,"body":"that's crazy, so much filtration"},{"speaker":"Travis Thomas","startTime":719.62,"endTime":722.83,"body":"happening there. Now, you"},{"speaker":"Travis Thomas","startTime":722.83,"endTime":725.95,"body":"obviously cannot do this with"},{"speaker":"Travis Thomas","startTime":722.83,"endTime":725.95,"body":"everything, but it's a great"},{"speaker":"Travis Thomas","startTime":725.95,"endTime":729.07,"body":"practice to adopt. And you can"},{"speaker":"Travis Thomas","startTime":725.95,"endTime":729.07,"body":"do it generally, to just find"},{"speaker":"Travis Thomas","startTime":729.07,"endTime":730.48,"body":"out what other things are"},{"speaker":"Travis Thomas","startTime":729.07,"endTime":730.48,"body":"happening."},{"speaker":"Travis Thomas","startTime":731.4,"endTime":734.73,"body":"The third tactic you can do to"},{"speaker":"Travis Thomas","startTime":731.4,"endTime":734.73,"body":"make some strides against that"},{"speaker":"Travis Thomas","startTime":734.73,"endTime":740.55,"body":"curation is establish a group of"},{"speaker":"Travis Thomas","startTime":734.73,"endTime":740.55,"body":"trusted advisors, or confidants,"},{"speaker":"Travis Thomas","startTime":740.58,"endTime":744.9,"body":"or people you can chat with who"},{"speaker":"Travis Thomas","startTime":740.58,"endTime":744.9,"body":"do not have a horse in the race."},{"speaker":"Travis Thomas","startTime":745.32,"endTime":748.53,"body":"You know, they are not"},{"speaker":"Travis Thomas","startTime":745.32,"endTime":748.53,"body":"interested necessarily in the"},{"speaker":"Travis Thomas","startTime":748.56,"endTime":751.41,"body":"immediate decision being made,"},{"speaker":"Travis Thomas","startTime":748.56,"endTime":751.41,"body":"they don't have a bias towards"},{"speaker":"Travis Thomas","startTime":751.41,"endTime":754.38,"body":"the policies itself. They are"},{"speaker":"Travis Thomas","startTime":751.41,"endTime":754.38,"body":"people who could be a mentor"},{"speaker":"Travis Thomas","startTime":754.38,"endTime":757.35,"body":"could be a coach, that could be"},{"speaker":"Travis Thomas","startTime":754.38,"endTime":757.35,"body":"people who sit in other"},{"speaker":"Travis Thomas","startTime":757.35,"endTime":760.17,"body":"organizations who you've just"},{"speaker":"Travis Thomas","startTime":757.35,"endTime":760.17,"body":"connected well with or you"},{"speaker":"Travis Thomas","startTime":760.17,"endTime":764.01,"body":"create knowledge sharing groups."},{"speaker":"Travis Thomas","startTime":760.17,"endTime":764.01,"body":"But whatever they are, there are"},{"speaker":"Travis Thomas","startTime":764.01,"endTime":767.82,"body":"people who can give you the real"},{"speaker":"Travis Thomas","startTime":764.01,"endTime":767.82,"body":"insights, share the real"},{"speaker":"Travis Thomas","startTime":767.82,"endTime":770.04,"body":"information, share the stuff"},{"speaker":"Travis Thomas","startTime":767.82,"endTime":770.04,"body":"they're hearing and seeing in"},{"speaker":"Travis Thomas","startTime":770.04,"endTime":773.82,"body":"their own work, without the"},{"speaker":"Travis Thomas","startTime":770.04,"endTime":773.82,"body":"level of bias that will come"},{"speaker":"Travis Thomas","startTime":773.82,"endTime":776.73,"body":"from someone being too close to"},{"speaker":"Travis Thomas","startTime":773.82,"endTime":776.73,"body":"the decisions needing to be"},{"speaker":"Travis Thomas","startTime":776.73,"endTime":779.97,"body":"made. It's a really, really"},{"speaker":"Travis Thomas","startTime":776.73,"endTime":779.97,"body":"effective mechanism to"},{"speaker":"Travis Thomas","startTime":780.09,"endTime":783.48,"body":"counteracting some of that"},{"speaker":"Travis Thomas","startTime":780.09,"endTime":783.48,"body":"inherent gravi-, I would call it"},{"speaker":"Travis Thomas","startTime":783.48,"endTime":787.47,"body":"gravitational pull, of people"},{"speaker":"Travis Thomas","startTime":783.48,"endTime":787.47,"body":"toward certain decisions just"},{"speaker":"Travis Thomas","startTime":787.47,"endTime":789.6,"body":"purely because they have a"},{"speaker":"Travis Thomas","startTime":787.47,"endTime":789.6,"body":"vested interest in it not"},{"speaker":"Travis Thomas","startTime":789.6,"endTime":791.07,"body":"because they're being malicious."},{"speaker":"Travis Thomas","startTime":792.07,"endTime":794.74,"body":"And then the last thing you can"},{"speaker":"Travis Thomas","startTime":792.07,"endTime":794.74,"body":"do, which I highly encourage you"},{"speaker":"Travis Thomas","startTime":794.74,"endTime":798.19,"body":"to do and it is something we"},{"speaker":"Travis Thomas","startTime":794.74,"endTime":798.19,"body":"work on here at Team buffalo, as"},{"speaker":"Travis Thomas","startTime":798.19,"endTime":801.76,"body":"well, but it is to leave that"},{"speaker":"Travis Thomas","startTime":798.19,"endTime":801.76,"body":"echo chamber, to get out of the"},{"speaker":"Travis Thomas","startTime":801.76,"endTime":804.55,"body":"industry to get out of the"},{"speaker":"Travis Thomas","startTime":801.76,"endTime":804.55,"body":"groups to get out of all the"},{"speaker":"Travis Thomas","startTime":804.55,"endTime":807.49,"body":"stuff that tells you the things"},{"speaker":"Travis Thomas","startTime":804.55,"endTime":807.49,"body":"you know, and to go to places"},{"speaker":"Travis Thomas","startTime":807.49,"endTime":810.79,"body":"where you can find some"},{"speaker":"Travis Thomas","startTime":807.49,"endTime":810.79,"body":"unexpected insights, and some"},{"speaker":"Travis Thomas","startTime":810.79,"endTime":814.24,"body":"novel concepts. You know,"},{"speaker":"Travis Thomas","startTime":810.79,"endTime":814.24,"body":"there's this idea of getting out"},{"speaker":"Travis Thomas","startTime":814.24,"endTime":816.79,"body":"of reading business books when"},{"speaker":"Travis Thomas","startTime":814.24,"endTime":816.79,"body":"you're a business person. And"},{"speaker":"Travis Thomas","startTime":816.79,"endTime":819.7,"body":"instead of looking at things"},{"speaker":"Travis Thomas","startTime":816.79,"endTime":819.7,"body":"like art, psychology,"},{"speaker":"Travis Thomas","startTime":819.7,"endTime":825.22,"body":"philosophy, these are all places"},{"speaker":"Travis Thomas","startTime":819.7,"endTime":825.22,"body":"where you can go and just pull"},{"speaker":"Travis Thomas","startTime":825.22,"endTime":827.26,"body":"your brain out of the"},{"speaker":"Travis Thomas","startTime":825.22,"endTime":827.26,"body":"traditional narrative you're"},{"speaker":"Travis Thomas","startTime":827.26,"endTime":830.47,"body":"hearing out of all the normal"},{"speaker":"Travis Thomas","startTime":827.26,"endTime":830.47,"body":"structural kind of repetitive"},{"speaker":"Travis Thomas","startTime":830.47,"endTime":834.16,"body":"things that we're hearing, and"},{"speaker":"Travis Thomas","startTime":830.47,"endTime":834.16,"body":"go challenge your brain to just"},{"speaker":"Travis Thomas","startTime":834.16,"endTime":837.01,"body":"think a little bit differently."},{"speaker":"Travis Thomas","startTime":834.16,"endTime":837.01,"body":"You know, and if that's a bit"},{"speaker":"Travis Thomas","startTime":837.01,"endTime":840.7,"body":"too far, fine. The next level"},{"speaker":"Travis Thomas","startTime":837.01,"endTime":840.7,"body":"intervention you could look at"},{"speaker":"Travis Thomas","startTime":840.7,"endTime":844.15,"body":"as well; \"you know, I work in"},{"speaker":"Travis Thomas","startTime":840.7,"endTime":844.15,"body":"Customer Service, I'm only"},{"speaker":"Travis Thomas","startTime":844.15,"endTime":846.58,"body":"hearing these things about"},{"speaker":"Travis Thomas","startTime":844.15,"endTime":846.58,"body":"customer service, when I go"},{"speaker":"Travis Thomas","startTime":846.58,"endTime":849.85,"body":"spend some time reading or"},{"speaker":"Travis Thomas","startTime":846.58,"endTime":849.85,"body":"researching or looking at trends"},{"speaker":"Travis Thomas","startTime":849.85,"endTime":853.18,"body":"in marketing, or trends in"},{"speaker":"Travis Thomas","startTime":849.85,"endTime":853.18,"body":"finance\". It is still business"},{"speaker":"Travis Thomas","startTime":853.18,"endTime":855.91,"body":"related, still related"},{"speaker":"Travis Thomas","startTime":853.18,"endTime":855.91,"body":"potentially, to your industry,"},{"speaker":"Travis Thomas","startTime":855.94,"endTime":860.98,"body":"maybe not ideally not. But it's"},{"speaker":"Travis Thomas","startTime":855.94,"endTime":860.98,"body":"different, right, a marketer and"},{"speaker":"Travis Thomas","startTime":860.98,"endTime":863.71,"body":"the marketing challenges will be"},{"speaker":"Travis Thomas","startTime":860.98,"endTime":863.71,"body":"different, but they will still"},{"speaker":"Travis Thomas","startTime":863.71,"endTime":866.71,"body":"be related to dealing with"},{"speaker":"Travis Thomas","startTime":863.71,"endTime":866.71,"body":"customers. So you can get"},{"speaker":"Travis Thomas","startTime":866.71,"endTime":869.77,"body":"benefits without leaving your"},{"speaker":"Travis Thomas","startTime":866.71,"endTime":869.77,"body":"whole comfort zone on that if"},{"speaker":"Travis Thomas","startTime":869.77,"endTime":872.95,"body":"that's a bridge too far. But"},{"speaker":"Travis Thomas","startTime":869.77,"endTime":872.95,"body":"either way, leaving the echo"},{"speaker":"Travis Thomas","startTime":872.95,"endTime":874.69,"body":"chambers absolutely critical."},{"speaker":"Travis Thomas","startTime":876.13,"endTime":879.34,"body":"Great. So we've talked about the"},{"speaker":"Travis Thomas","startTime":876.13,"endTime":879.34,"body":"four considerations when you're"},{"speaker":"Travis Thomas","startTime":879.34,"endTime":881.92,"body":"hearing this curation happening,"},{"speaker":"Travis Thomas","startTime":879.34,"endTime":881.92,"body":"or you're worried that you're"},{"speaker":"Travis Thomas","startTime":881.92,"endTime":884.98,"body":"not getting all the information."},{"speaker":"Travis Thomas","startTime":881.92,"endTime":884.98,"body":"So those again, are affinity"},{"speaker":"Travis Thomas","startTime":884.98,"endTime":889.36,"body":"seeking, echo chambers,"},{"speaker":"Travis Thomas","startTime":884.98,"endTime":889.36,"body":"confirmation biases, and culture"},{"speaker":"Travis Thomas","startTime":889.36,"endTime":892.45,"body":"constraints, and then the things"},{"speaker":"Travis Thomas","startTime":889.36,"endTime":892.45,"body":"you can do to make strides"},{"speaker":"Travis Thomas","startTime":892.45,"endTime":894.94,"body":"against that and to make sure"},{"speaker":"Travis Thomas","startTime":892.45,"endTime":894.94,"body":"that you're taking back control"},{"speaker":"Travis Thomas","startTime":894.94,"endTime":899.29,"body":"of whatever narrative is being"},{"speaker":"Travis Thomas","startTime":894.94,"endTime":899.29,"body":"fed to you is to look at busting"},{"speaker":"Travis Thomas","startTime":899.29,"endTime":903.07,"body":"some of the cultural mechanisms,"},{"speaker":"Travis Thomas","startTime":899.29,"endTime":903.07,"body":"you skip level meetings to get"},{"speaker":"Travis Thomas","startTime":903.07,"endTime":906.52,"body":"away from the immediate sources"},{"speaker":"Travis Thomas","startTime":903.07,"endTime":906.52,"body":"of information, seek trusted"},{"speaker":"Travis Thomas","startTime":906.52,"endTime":908.92,"body":"advisors out in your life and"},{"speaker":"Travis Thomas","startTime":906.52,"endTime":908.92,"body":"people you can have these"},{"speaker":"Travis Thomas","startTime":908.92,"endTime":911.86,"body":"conversations with and who will"},{"speaker":"Travis Thomas","startTime":908.92,"endTime":911.86,"body":"give you unbiased information or"},{"speaker":"Travis Thomas","startTime":911.86,"endTime":915.19,"body":"turn you towards the right"},{"speaker":"Travis Thomas","startTime":911.86,"endTime":915.19,"body":"resources. And then last is to"},{"speaker":"Travis Thomas","startTime":915.19,"endTime":918.85,"body":"leave that damn echo chamber and"},{"speaker":"Travis Thomas","startTime":915.19,"endTime":918.85,"body":"find other sources of insights"},{"speaker":"Travis Thomas","startTime":918.85,"endTime":921.76,"body":"and reflections and knowledge"},{"speaker":"Travis Thomas","startTime":918.85,"endTime":921.76,"body":"that take you away from"},{"speaker":"Travis Thomas","startTime":921.76,"endTime":924.67,"body":"everything you've known and"},{"speaker":"Travis Thomas","startTime":921.76,"endTime":924.67,"body":"heard and seen up to this point."},{"speaker":"Travis Thomas","startTime":925.81,"endTime":930.1,"body":"So now I challenge you to step"},{"speaker":"Travis Thomas","startTime":925.81,"endTime":930.1,"body":"away from these biases and"},{"speaker":"Travis Thomas","startTime":930.1,"endTime":932.74,"body":"curation and everything else"},{"speaker":"Travis Thomas","startTime":930.1,"endTime":932.74,"body":"that's affecting you and to go"},{"speaker":"Travis Thomas","startTime":932.74,"endTime":935.41,"body":"and implement at least one of"},{"speaker":"Travis Thomas","startTime":932.74,"endTime":935.41,"body":"the things we've talked about"},{"speaker":"Travis Thomas","startTime":935.41,"endTime":939.19,"body":"today, so you can continue to"},{"speaker":"Travis Thomas","startTime":935.41,"endTime":939.19,"body":"level up as a kick @ss leader."},{"speaker":"Travis Thomas","startTime":939.73,"endTime":942.52,"body":"Thanks for tuning in. If you"},{"speaker":"Travis Thomas","startTime":939.73,"endTime":942.52,"body":"want to follow us for more"},{"speaker":"Travis Thomas","startTime":942.52,"endTime":950.68,"body":"insights and great tips, you can"},{"speaker":"Travis Thomas","startTime":942.52,"endTime":950.68,"body":"check us out at teambuffalo.co"},{"speaker":"Travis Thomas","startTime":950.83,"endTime":954.34,"body":"Or you can check us out on"},{"speaker":"Travis Thomas","startTime":950.83,"endTime":954.34,"body":"Instagram, LinkedIn, or anywhere"},{"speaker":"Travis Thomas","startTime":954.34,"endTime":957.52,"body":"else. If you enjoyed the"},{"speaker":"Travis Thomas","startTime":954.34,"endTime":957.52,"body":"podcast, give us a like and"},{"speaker":"Travis Thomas","startTime":957.52,"endTime":960.91,"body":"follow for more episodes. We"},{"speaker":"Travis Thomas","startTime":957.52,"endTime":960.91,"body":"release them at least weekly."},{"speaker":"Travis Thomas","startTime":961.3,"endTime":964.24,"body":"Thanks again and we will see you"},{"speaker":"Travis Thomas","startTime":961.3,"endTime":964.24,"body":"in the next episode."}]}