14 - Why successful GBS runs on technology

Matt Wright, SVP of Customer Success at AppZen, and Barbara Hodge from the Shared Services & Outsourcing Network (SSON) dig into details on why it’s vital for global business services (GBS) to focus on institutional knowledge as it relates to technology:

• How technology is pushing shared services and GBS forward
• The benefits of AI (artificial intelligence) to GBS
• The factors that drive true success for businesses choosing to use AI

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