We are swiftly moving into a new age of retail. Normal is no more. Stores remain important, but now they play a different role. We have moved beyond omni-channel or even a unified shopping experience.

This is the age of the Customer Channel.

RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz

• Email Jeff at jeff@retaildoneright.net and connect on LinkedIn here
• Email Cristene at cristene@retaildoneright.net and connect on LinkedIn here
• Follow us on Instagram @retaildoneright
• Tweet us @RetailD0neRight
• Michael Cooke is our brilliant sound engineer and editor
• Jade Siriswad composed our theme music

Let's go shopping!