Oui Chef Podcast
Three years after opening a restaurant in Malibu, Nicolas Fanucci and his son Lucas Fanucci have been embraced by the locals and loved by many. Starting a small business with your family in an exclusive up-scale beach town where locals are keen on resisting any changes to the, what used to be ‘quaint’, beach town during the outbreak of a pandemic is not easy. In this podcast, the Fanuccis discuss the key to success: hospitality. In a typical French kitchen, you will hear the term “Oui Chef” various times between chefs and servers. Oui Chef does not just translate to “Yes Chef”, but it has become a way of life for restaurant employees. For Nicolas and Lucas, Oui Chef speaks for the level of hospitality delivered to every customer, never saying no to a single request… even if it means serving a Malibu local fresh lobster. In the “Oui Chef” podcast, the father and son give listeners an inside take on building a business, working with family and managing the restaurant industry.
Oui Chef Podcast
Staying Focused
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Nicolas Fanucci
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Episode 36
This week on the Oui, Chef podcast, Nicolas and Lucas recount a frustrating night with food issues, missing silverware, and guests requesting table clearance. They discuss the importance of staying focused to avoid customer dissatisfaction and reflect on the challenges and rewards of the industry. They conclude by exploring how to use bad service experiences as learning