In this episode of Making a (Multi) Million Dollar Medspa, Kathy is joined by her husband and business partner, Matt Taranto to break down why training and team development are non-negotiable for sustainable medspa growth. They discuss how treating education as a long-term investment — not an expense — leads to stronger culture, better retention, and higher provider performance. The conversation reinforces a core truth of top-performing clinics: the best-trained teams don’t just deliver better outcomes — they attract talent, earn client trust, and scale smarter.

Talking Points

• Why training drives retention, not just skill development
• Treating education as a long-term business investment
• Protecting training investments without damaging culture
• Identifying hiring red flags 
• Using KPIs to guide individualized education plans
• Eliminating territorial behavior to strengthen teams
• Leveraging slower months for focused skill-building
• Reinforcing learning through ongoing accountability
• Positioning ongoing training as a market differentiator

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