What CRM customer support should look like, Ep #16

Subscribe to FIELD SALES LEADERSHIP GUIDE

In this episode of the Field Sales Leadership Guide podcast, host Mary Keough interviews Justin Lu, Head of Customer Success at Map My Customers, to learn more about how the software integrates with an organization's tech stack and what customer support looks like. The discussion goes beyond the typical software demo to explore the details of Map My Customers.

You will want to hear this episode if you are interested in...

• What is customer success? [03:51]
• The onboarding process [04:48]
• Account setup and integration [14:02]
• Training new customers [17:14]
• Having a Customer Success Manager [22:20]
• Ensuring MMC is fully integrated [26:37]

Resources & People Mentioned

• Map My Customers

Connect with Justin Lu

• On LinkedIn

Connect With Map My Customers

• On Twitter 
• On Facebook 
• On LinkedIn 

Subscribe to FIELD SALES LEADERSHIP GUIDE

Audio Production and Show Notes by - PODCAST FAST TRACK