Field Sales Leadership Guide
Welcome to the Field Sales Leadership Guide Podcast, your resource for mastering the art of outside sales leadership.
Each episode dives into different strategies and tactics from top sales leaders to drive greater success in the field.
Tune in and learn to harness your CRM data, grow territories, and uncover better opportunities.
Whether you want to improve team performance, streamline sales processes, or stay ahead of trends, this is the show for you.
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Field Sales Leadership Guide
16. What CRM customer support should look like
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In this episode of the Field Sales Leadership Guide podcast, host Mary Keough interviews Justin Lu, Head of Customer Success at Map My Customers, to learn more about how the software integrates with an organization's tech stack and what customer support looks like. The discussion goes beyond the typical software demo to explore the details of Map My Customers.
You will want to hear this episode if you are interested in...
- What is customer success? [03:51]
- The onboarding process [04:48]
- Account setup and integration [14:02]
- Training new customers [17:14]
- Having a Customer Success Manager [22:20]
- Ensuring MMC is fully integrated [26:37]
Resources & People Mentioned
Connect with Justin Lu
Connect With Map My Customers
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Audio Production and Show Notes by - PODCAST FAST TRACK
Level-up your field sales strategy at mapmycustomers.com
