{"version":"1.0.0","segments":[{"startTime":0.0,"endTime":2.58,"body":"(upbeat music)"},{"startTime":2.58,"endTime":8.36,"body":"- Okay, don't press the button."},{"startTime":8.36,"endTime":10.4,"body":"- Hello everyone and welcome to a hot new,"},{"startTime":10.4,"endTime":12.32,"body":"fresh episode of the Vendory Round Table,"},{"startTime":12.32,"endTime":14.58,"body":"the podcast where we answer your Vendory Related Questions"},{"startTime":14.58,"endTime":16.2,"body":"while having some fun along the way."},{"startTime":16.2,"endTime":17.36,"body":"If you enjoyed today's episode,"},{"startTime":17.36,"endTime":19.48,"body":"be sure to leave us a review on your podcast provider"},{"startTime":19.48,"endTime":21.24,"body":"of choice and if you have any feedback"},{"startTime":21.24,"endTime":24.16,"body":"to offer to improve the Vendory Round Table, let us know."},{"startTime":24.16,"endTime":27.72,"body":"- Mm-hmm, mm-hmm, hammer."},{"startTime":28.6,"endTime":31.16,"body":"We'll see if the sound, the surround sounds show up on there."},{"startTime":31.16,"endTime":32.52,"body":"- That's right, that's right."},{"startTime":32.52,"endTime":36.96,"body":"You might notice that we're in a new area."},{"startTime":36.96,"endTime":38.6,"body":"- Oh, you're just gonna skip the hammer."},{"startTime":38.6,"endTime":40.92,"body":"- I'm in, well, that's part of, I mean, isn't that part of,"},{"startTime":40.92,"endTime":42.26,"body":"oh, yeah."},{"startTime":42.26,"endTime":43.58,"body":"- Mm-hmm."},{"startTime":43.58,"endTime":44.56,"body":"- Okay."},{"startTime":44.56,"endTime":46.52,"body":"- Why does it say we're gonna have our own reviews"},{"startTime":46.52,"endTime":47.68,"body":"and they're looking at us going,"},{"startTime":47.68,"endTime":49.08,"body":"they're not gonna be listening to us say,"},{"startTime":49.08,"endTime":53.0,"body":"hammer our own reviews because they're gonna see, yes."},{"startTime":53.0,"endTime":54.84,"body":"- That's right, okay, so,"},{"startTime":54.84,"endTime":55.68,"body":"- They've run in."},{"startTime":55.68,"endTime":56.52,"body":"- 100 in."},{"startTime":56.52,"endTime":57.84,"body":"- Look at us. - The last screen behind us."},{"startTime":57.84,"endTime":58.68,"body":"- There you go."},{"startTime":58.68,"endTime":59.84,"body":"- We got a TV."},{"startTime":59.84,"endTime":61.68,"body":"(laughing)"},{"startTime":61.68,"endTime":63.48,"body":"- All right, new chairs."},{"startTime":63.48,"endTime":66.16,"body":"- We brought the tail button that I can't reach."},{"startTime":66.16,"endTime":67.76,"body":"- Yeah, for those people that are listening"},{"startTime":67.76,"endTime":71.8,"body":"and aren't watching, Courtney, describe the new set."},{"startTime":71.8,"endTime":74.44,"body":"- We are in a beautiful new studio."},{"startTime":74.44,"endTime":77.56,"body":"It has black walls, we have fancy lights."},{"startTime":77.56,"endTime":80.32,"body":"We have a gigantic TV behind us."},{"startTime":80.32,"endTime":82.72,"body":"We have a fancy new table."},{"startTime":82.72,"endTime":85.48,"body":"We have a game of TikTok, tow, man out of wood."},{"startTime":85.48,"endTime":87.28,"body":"Our fail button is with us as well, still."},{"startTime":87.28,"endTime":89.16,"body":"- Yeah, we have the same fancy mic."},{"startTime":89.16,"endTime":90.0,"body":"- That should be."},{"startTime":90.0,"endTime":91.8,"body":"- Oh, we have a new furniture."},{"startTime":91.8,"endTime":94.6,"body":"We can definitely now have a couch to share"},{"startTime":94.6,"endTime":96.72,"body":"and King and Duckwall have swivel chairs."},{"startTime":96.72,"endTime":97.88,"body":"- Swivel chairs."},{"startTime":97.88,"endTime":99.88,"body":"- So we can have all the fun in here."},{"startTime":99.88,"endTime":101.44,"body":"- Okay. - And very exciting, more fun."},{"startTime":101.44,"endTime":102.88,"body":"- Yeah, this is actually fantastic."},{"startTime":102.88,"endTime":103.72,"body":"- It's very comfortable."},{"startTime":103.72,"endTime":104.72,"body":"- It's very comfortable."},{"startTime":104.72,"endTime":105.64,"body":"- It is."},{"startTime":105.64,"endTime":107.28,"body":"- If you see me, sleep over here in the room."},{"startTime":107.28,"endTime":109.56,"body":"- I know. - I might be bringing a blanket next episode."},{"startTime":109.56,"endTime":110.96,"body":"- After a lunch hour."},{"startTime":110.96,"endTime":111.96,"body":"- Yeah, exactly."},{"startTime":111.96,"endTime":112.96,"body":"- Usually we're hungry."},{"startTime":112.96,"endTime":113.96,"body":"- We're hungry."},{"startTime":113.96,"endTime":116.72,"body":"- Okay, so we need to hammer home the reviews."},{"startTime":116.72,"endTime":117.56,"body":"- Mm-hmm."},{"startTime":117.56,"endTime":118.56,"body":"- We got more."},{"startTime":118.56,"endTime":119.4,"body":"- We did."},{"startTime":119.4,"endTime":120.24,"body":"- Yeah, we got more."},{"startTime":120.24,"endTime":121.08,"body":"- Was it too?"},{"startTime":121.08,"endTime":121.88,"body":"- Because last time you had mentioned,"},{"startTime":121.88,"endTime":123.04,"body":"you were like-- - It was too, right?"},{"startTime":123.04,"endTime":124.64,"body":"'Cause we had 43 last time."},{"startTime":124.64,"endTime":125.96,"body":"- I thought we had 43 last time."},{"startTime":125.96,"endTime":127.96,"body":"- I thought we were, what did you think we were at?"},{"startTime":127.96,"endTime":129.12,"body":"- I thought 41 or something."},{"startTime":129.12,"endTime":129.96,"body":"- Well, this is-- - I got 42."},{"startTime":129.96,"endTime":130.8,"body":"I thought 42."},{"startTime":130.8,"endTime":131.56,"body":"- This is Apple Podcast Reviews"},{"startTime":131.56,"endTime":133.36,"body":"within the last week, which means we had 43,"},{"startTime":133.36,"endTime":134.84,"body":"'cause there's two here."},{"startTime":134.84,"endTime":135.68,"body":"- Mm."},{"startTime":135.68,"endTime":136.52,"body":"- Right?"},{"startTime":136.52,"endTime":137.36,"body":"- Mm."},{"startTime":137.36,"endTime":138.8,"body":"- But it's been two weeks since last one."},{"startTime":138.8,"endTime":141.08,"body":"- Maybe those were just the ones with comments."},{"startTime":141.08,"endTime":142.16,"body":"I don't know how those work."},{"startTime":142.16,"endTime":143.88,"body":"Maybe you can just give it a thumbs up."},{"startTime":143.88,"endTime":145.96,"body":"- Harrison Fact check."},{"startTime":145.96,"endTime":146.8,"body":"- Thumbs up."},{"startTime":146.8,"endTime":147.96,"body":"- We came and see Harrison."},{"startTime":147.96,"endTime":149.52,"body":"- No, and then that's a good point."},{"startTime":149.52,"endTime":150.52,"body":"- Mm, that's a good thing."},{"startTime":150.52,"endTime":151.6,"body":"- And then we stood in the new studio."},{"startTime":151.6,"endTime":152.44,"body":"- And then the new studio."},{"startTime":152.44,"endTime":153.6,"body":"- And the new studio."},{"startTime":153.6,"endTime":155.24,"body":"- He's hidden behind three monitors."},{"startTime":155.24,"endTime":156.92,"body":"You can see the top of his head."},{"startTime":156.92,"endTime":158.28,"body":"We don't even know if there's any more."},{"startTime":158.28,"endTime":159.12,"body":"He just leaves us."},{"startTime":159.12,"endTime":159.96,"body":"- He might have left."},{"startTime":159.96,"endTime":160.8,"body":"- Dad left."},{"startTime":160.8,"endTime":162.52,"body":"- Mom's back."},{"startTime":162.52,"endTime":163.52,"body":"- Kids will play."},{"startTime":163.52,"endTime":164.68,"body":"- Oh my god."},{"startTime":164.68,"endTime":166.52,"body":"- He trusts us to leave us on our own."},{"startTime":166.52,"endTime":167.96,"body":"- So we're in a new studio."},{"startTime":167.96,"endTime":169.76,"body":"We got some new plans coming up."},{"startTime":169.76,"endTime":173.56,"body":"We're allowed to like kind of tell you the news."},{"startTime":173.56,"endTime":174.84,"body":"Build a team."},{"startTime":174.84,"endTime":175.92,"body":"- Yes, build it."},{"startTime":175.92,"endTime":178.64,"body":"- Okay, so we're gonna try to have a new goal."},{"startTime":178.64,"endTime":181.66,"body":"We're gonna have weekly content, weekly podcast,"},{"startTime":181.66,"endTime":184.0,"body":"guest episodes, once a month."},{"startTime":184.0,"endTime":186.16,"body":"We're already recording this new studio."},{"startTime":186.16,"endTime":187.4,"body":"So check."},{"startTime":187.4,"endTime":188.24,"body":"- Check."},{"startTime":188.24,"endTime":190.16,"body":"- Even though three of us out of four here"},{"startTime":190.16,"endTime":192.72,"body":"did nothing to get this new studio ready."},{"startTime":192.72,"endTime":194.64,"body":"We very much appreciate all the efforts."},{"startTime":194.64,"endTime":195.96,"body":"- Yeah."},{"startTime":195.96,"endTime":196.84,"body":"- Yeah, that's great."},{"startTime":196.84,"endTime":199.12,"body":"So leave a review about what you think"},{"startTime":199.12,"endTime":200.64,"body":"about the new surroundings."},{"startTime":200.64,"endTime":201.48,"body":"- Yes."},{"startTime":201.48,"endTime":202.32,"body":"- If you watch, yes."},{"startTime":202.32,"endTime":203.68,"body":"- No, I'm gonna miss the pink chairs."},{"startTime":203.68,"endTime":205.88,"body":"I don't know about you, but maybe we bring it back"},{"startTime":205.88,"endTime":206.88,"body":"for an episode."},{"startTime":206.88,"endTime":209.16,"body":"- It's the pink chair episode."},{"startTime":209.16,"endTime":210.16,"body":"- You were not the pink chair episode."},{"startTime":210.16,"endTime":211.0,"body":"- They were not pink."},{"startTime":211.0,"endTime":212.68,"body":"- They were definitely red."},{"startTime":212.68,"endTime":213.52,"body":"- Red."},{"startTime":213.52,"endTime":215.52,"body":"- Oh, that is red on the screen, right?"},{"startTime":215.52,"endTime":216.6,"body":"- Oh, that is totally red."},{"startTime":216.6,"endTime":218.72,"body":"- It was a shader red."},{"startTime":218.72,"endTime":221.12,"body":"- It was not, I don't even know what in chartreuse color."},{"startTime":221.12,"endTime":222.12,"body":"- Salmon is light pink."},{"startTime":222.12,"endTime":225.44,"body":"- Chartreuse is like the shoot, like the green on your..."},{"startTime":225.44,"endTime":226.96,"body":"- Yeah, definitely wasn't green."},{"startTime":226.96,"endTime":228.44,"body":"- It was, they were pink."},{"startTime":228.44,"endTime":229.28,"body":"- They're salmon pink."},{"startTime":229.28,"endTime":230.28,"body":"- I would, yeah."},{"startTime":230.28,"endTime":231.12,"body":"- That's a nice color."},{"startTime":231.12,"endTime":231.96,"body":"- I was gonna salmon."},{"startTime":231.96,"endTime":234.32,"body":"- Same red as coral or salmon."},{"startTime":234.32,"endTime":235.16,"body":"- I like salmon though."},{"startTime":235.16,"endTime":236.44,"body":"- Can somebody go grab one real quick?"},{"startTime":236.44,"endTime":237.28,"body":"- No, I can't."},{"startTime":237.28,"endTime":238.12,"body":"- Yeah, they were ugly."},{"startTime":238.12,"endTime":239.28,"body":"Let's just say that."},{"startTime":239.28,"endTime":240.8,"body":"- Oh, you liked them, I'm sorry."},{"startTime":240.8,"endTime":241.8,"body":"- Well, she liked them."},{"startTime":241.8,"endTime":245.16,"body":"- I think it was a shader, pink care podcast episode."},{"startTime":245.16,"endTime":246.92,"body":"Pink care, fair."},{"startTime":246.92,"endTime":247.76,"body":"- We might have to do that."},{"startTime":247.76,"endTime":248.76,"body":"We might have to bring it back."},{"startTime":248.76,"endTime":249.6,"body":"- We're gonna start over."},{"startTime":249.6,"endTime":251.08,"body":"- Listen, we're still brainstorming on Devon"},{"startTime":251.08,"endTime":252.08,"body":"and what we're gonna make our deal."},{"startTime":252.08,"endTime":256.24,"body":"- Yes, I was gonna say new studio, same mamas to the viewers"},{"startTime":256.24,"endTime":257.4,"body":"and to listeners."},{"startTime":257.4,"endTime":259.16,"body":"We need a punishment for them."},{"startTime":259.16,"endTime":260.88,"body":"- That's right, yeah."},{"startTime":260.88,"endTime":262.32,"body":"- An experienced coordinate, let's not go."},{"startTime":262.32,"endTime":263.32,"body":"- Oh, sorry, sorry, sorry."},{"startTime":263.32,"endTime":265.6,"body":"- Yeah, it's an experienced."},{"startTime":265.6,"endTime":266.92,"body":"- Yeah, it's an awe."},{"startTime":266.92,"endTime":267.84,"body":"- It's a bit torture."},{"startTime":267.84,"endTime":269.04,"body":"- It'll be a story."},{"startTime":269.04,"endTime":270.04,"body":"- Yep, for sure."},{"startTime":270.04,"endTime":273.16,"body":"- Well, there were people who did listen to us."},{"startTime":273.16,"endTime":274.48,"body":"Thank you so much."},{"startTime":274.48,"endTime":277.36,"body":"Thank you for listening and thank you for commenting"},{"startTime":277.36,"endTime":278.72,"body":"and leaving reviews."},{"startTime":278.72,"endTime":281.8,"body":"So, first one is, love, love, love this podcast."},{"startTime":281.8,"endTime":284.64,"body":"I'm a vet tech student in Mississippi."},{"startTime":284.64,"endTime":287.32,"body":"What up at Anna J 42?"},{"startTime":287.32,"endTime":288.16,"body":"- Hello."},{"startTime":288.16,"endTime":289.64,"body":"- How's Mississippi?"},{"startTime":289.64,"endTime":291.12,"body":"- I feel like I'm on a nighttime radio show."},{"startTime":291.12,"endTime":292.12,"body":"- Hello, welcome."},{"startTime":292.12,"endTime":293.44,"body":"- Hey, what's up?"},{"startTime":293.44,"endTime":294.28,"body":"- How's everybody?"},{"startTime":294.28,"endTime":295.44,"body":"- It's a soldier music."},{"startTime":295.44,"endTime":297.24,"body":"- I'm a ton of people."},{"startTime":297.24,"endTime":298.56,"body":"- It's nighttime music, right?"},{"startTime":298.56,"endTime":299.4,"body":"- Yeah."},{"startTime":299.4,"endTime":301.36,"body":"- All right, our second one, take it away, King."},{"startTime":301.36,"endTime":302.52,"body":"- Love the podcast."},{"startTime":302.52,"endTime":304.88,"body":"I love how you guys can be informative by teaching people"},{"startTime":304.88,"endTime":306.72,"body":"but also keeping it fun."},{"startTime":306.72,"endTime":309.84,"body":"At Brian 450928."},{"startTime":309.84,"endTime":311.48,"body":"- Nine-er, no, he doesn't have a nine-er."},{"startTime":311.48,"endTime":312.72,"body":"- I should have just said that."},{"startTime":312.72,"endTime":313.56,"body":"- Nine or nine-er."},{"startTime":313.56,"endTime":314.56,"body":"- Yep."},{"startTime":314.56,"endTime":316.16,"body":"So, thank you, Brian, for listening as well."},{"startTime":316.16,"endTime":317.44,"body":"Yeah, love it."},{"startTime":317.44,"endTime":319.28,"body":"Love to hear the people."},{"startTime":319.28,"endTime":320.72,"body":"- Yeah, thank you."},{"startTime":320.72,"endTime":321.72,"body":"- Okay."},{"startTime":321.72,"endTime":326.32,"body":"Well, we kinda did our intro, but we still have more information."},{"startTime":326.32,"endTime":329.32,"body":"King over there has to fill us in on,"},{"startTime":329.32,"endTime":331.48,"body":"well, first we should probably say who we are."},{"startTime":331.48,"endTime":332.32,"body":"Okay."},{"startTime":332.32,"endTime":333.4,"body":"- If you're new to us, welcome."},{"startTime":333.4,"endTime":334.24,"body":"- Welcome. - Welcome."},{"startTime":334.24,"endTime":335.08,"body":"- Thank you for finding us."},{"startTime":335.08,"endTime":335.92,"body":"- Thank you for finding us."},{"startTime":335.92,"endTime":336.76,"body":"- So glad you're here."},{"startTime":336.76,"endTime":337.96,"body":"- I am Dr. Abbey King."},{"startTime":337.96,"endTime":340.92,"body":"- I'm Courtney Allen, Devon Fortune."},{"startTime":340.92,"endTime":341.92,"body":"- I'm Ashland.com."},{"startTime":341.92,"endTime":345.48,"body":"- And we are the-"},{"startTime":345.48,"endTime":348.52,"body":"- We are the four-migos."},{"startTime":348.52,"endTime":349.52,"body":"There you go."},{"startTime":349.52,"endTime":350.52,"body":"- No, we run this shit."},{"startTime":350.52,"endTime":351.52,"body":"- Oh."},{"startTime":351.52,"endTime":352.52,"body":"- Wait a minute."},{"startTime":352.52,"endTime":355.52,"body":"He's clogging us from behind the computer."},{"startTime":355.52,"endTime":356.52,"body":"- Oh."},{"startTime":356.52,"endTime":357.52,"body":"- Sorry."},{"startTime":357.52,"endTime":358.52,"body":"- Oh my god."},{"startTime":358.52,"endTime":362.52,"body":"- Okay, everybody, I gotta tell everybody about my experience at WVC."},{"startTime":362.52,"endTime":363.52,"body":"- Yeah."},{"startTime":363.52,"endTime":364.52,"body":"- What is WVC?"},{"startTime":364.52,"endTime":365.52,"body":"- Oh, WVC."},{"startTime":365.52,"endTime":366.52,"body":"Western veterinary conference."},{"startTime":366.52,"endTime":368.52,"body":"It's one of the two or three larger confectors."},{"startTime":368.52,"endTime":370.52,"body":"- Probably the biggest one, isn't it?"},{"startTime":370.52,"endTime":373.52,"body":"- Yeah, I'd say it's probably as big at least as the Florida one."},{"startTime":373.52,"endTime":374.52,"body":"- Yeah."},{"startTime":374.52,"endTime":375.52,"body":"- Yeah."},{"startTime":375.52,"endTime":376.52,"body":"- Yeah."},{"startTime":376.52,"endTime":379.52,"body":"- It was a great experience."},{"startTime":379.52,"endTime":381.52,"body":"I have not been to Western before."},{"startTime":381.52,"endTime":382.52,"body":"It's in Las Vegas."},{"startTime":382.52,"endTime":383.52,"body":"If you have a chance to go, go."},{"startTime":383.52,"endTime":388.52,"body":"It's more like a experience from the standpoint of they do all these things for people."},{"startTime":388.52,"endTime":390.52,"body":"Like you get to participate in activities."},{"startTime":390.52,"endTime":392.52,"body":"We went, we had a flow ride concert."},{"startTime":392.52,"endTime":393.52,"body":"It was a blast."},{"startTime":393.52,"endTime":394.52,"body":"It was just a really good time."},{"startTime":394.52,"endTime":401.52,"body":"And I met a lot of people that follow us on the veterinary roundtable and on the clinic"},{"startTime":401.52,"endTime":402.52,"body":"page and all that."},{"startTime":402.52,"endTime":403.52,"body":"So that was fun."},{"startTime":403.52,"endTime":406.52,"body":"Got to film some videos with everybody."},{"startTime":406.52,"endTime":409.52,"body":"Got to learn some new information."},{"startTime":409.52,"endTime":413.52,"body":"There's a cool products, new products that are coming out."},{"startTime":413.52,"endTime":416.52,"body":"- So where can they get this information?"},{"startTime":416.52,"endTime":418.52,"body":"Did you make videos that they can watch?"},{"startTime":418.52,"endTime":421.52,"body":"- Oh, you mean, well, yeah, we don't make some videos."},{"startTime":421.52,"endTime":422.52,"body":"- So promo!"},{"startTime":422.52,"endTime":423.52,"body":"- We did make some videos."},{"startTime":423.52,"endTime":424.52,"body":"There'll be more coming out."},{"startTime":424.52,"endTime":427.52,"body":"You can watch them on Dr. Emily King says, no, just Dr. Emily King."},{"startTime":427.52,"endTime":428.52,"body":"- At Dr. Emily King."},{"startTime":428.52,"endTime":429.52,"body":"- Okay, sorry."},{"startTime":429.52,"endTime":430.52,"body":"At Dr. Emily King."},{"startTime":430.52,"endTime":431.52,"body":"- Yeah."},{"startTime":431.52,"endTime":435.52,"body":"- And while you're there, just go on over to all-star veterinary clinic."},{"startTime":435.52,"endTime":436.52,"body":"And then while you're there, just go on."},{"startTime":436.52,"endTime":437.52,"body":"- Just keep popping around."},{"startTime":437.52,"endTime":438.52,"body":"- Just keep popping around."},{"startTime":438.52,"endTime":439.52,"body":"- Just keep popping around."},{"startTime":439.52,"endTime":440.52,"body":"- To veterinary roundtable."},{"startTime":440.52,"endTime":444.52,"body":"- Even one entertainment definitely go to all-star veterinary clinic because it's pretty hilarious."},{"startTime":444.52,"endTime":445.52,"body":"- Mm-hmm."},{"startTime":445.52,"endTime":446.52,"body":"- Mm-hmm."},{"startTime":446.52,"endTime":447.52,"body":"- So that was my week."},{"startTime":447.52,"endTime":448.52,"body":"- It looked like you had a blast."},{"startTime":448.52,"endTime":449.52,"body":"- It was fun."},{"startTime":449.52,"endTime":450.52,"body":"- Yeah."},{"startTime":450.52,"endTime":451.52,"body":"- You know what?"},{"startTime":451.52,"endTime":452.52,"body":"And you know who I met there?"},{"startTime":452.52,"endTime":453.52,"body":"Duck wall."},{"startTime":453.52,"endTime":454.52,"body":"- Me."},{"startTime":454.52,"endTime":455.52,"body":"- Me."},{"startTime":455.52,"endTime":456.52,"body":"- Because she was there."},{"startTime":456.52,"endTime":457.52,"body":"She had to come in on Wednesday."},{"startTime":457.52,"endTime":459.52,"body":"And then I was leaving on Thursday in our path."},{"startTime":459.52,"endTime":460.52,"body":"- Yep."},{"startTime":460.52,"endTime":463.52,"body":"- And then we saw the Thursday in our paths were just by chance crossing."},{"startTime":463.52,"endTime":466.52,"body":"And so I popped out of a slot machine and I said hello."},{"startTime":466.52,"endTime":467.52,"body":"- Hello."},{"startTime":467.52,"endTime":468.52,"body":"You want me?"},{"startTime":468.52,"endTime":470.52,"body":"- We do one of my favorite activities, which is dancing."},{"startTime":470.52,"endTime":471.52,"body":"- Mm-hmm."},{"startTime":471.52,"endTime":472.52,"body":"- Because music is magic."},{"startTime":472.52,"endTime":473.52,"body":"- Mm-hmm."},{"startTime":473.52,"endTime":474.52,"body":"- We saw the Eiffel Tower."},{"startTime":474.52,"endTime":475.52,"body":"- We saw the Vegas Eiffel Tower."},{"startTime":475.52,"endTime":478.52,"body":"- We found a guy who wanted to just dance with us."},{"startTime":478.52,"endTime":479.52,"body":"- That's right."},{"startTime":479.52,"endTime":480.52,"body":"- And so-"},{"startTime":480.52,"endTime":481.52,"body":"- Sound like a Seagus."},{"startTime":481.52,"endTime":482.52,"body":"- I love dancing."},{"startTime":482.52,"endTime":483.52,"body":"- Yeah."},{"startTime":483.52,"endTime":484.52,"body":"- He danced with us the entire time."},{"startTime":484.52,"endTime":485.52,"body":"- Yeah."},{"startTime":485.52,"endTime":486.52,"body":"It's great."},{"startTime":486.52,"endTime":487.52,"body":"He danced with Harrison."},{"startTime":487.52,"endTime":488.52,"body":"My friend Shirley."},{"startTime":488.52,"endTime":489.52,"body":"- Yeah."},{"startTime":489.52,"endTime":490.52,"body":"- For the temples."},{"startTime":490.52,"endTime":491.52,"body":"- Gosh."},{"startTime":491.52,"endTime":492.52,"body":"Now, what about you guys?"},{"startTime":492.52,"endTime":493.52,"body":"What did you?"},{"startTime":493.52,"endTime":494.52,"body":"What was your week like?"},{"startTime":494.52,"endTime":495.52,"body":"- Um."},{"startTime":495.52,"endTime":496.52,"body":"- Tell us how you're doing."},{"startTime":496.52,"endTime":497.52,"body":"- Last week?"},{"startTime":497.52,"endTime":498.52,"body":"- Or this week?"},{"startTime":498.52,"endTime":499.52,"body":"- Or the Rickets."},{"startTime":499.52,"endTime":500.52,"body":"- I don't remember."},{"startTime":500.52,"endTime":501.52,"body":"- Last week or this week?"},{"startTime":501.52,"endTime":502.52,"body":"- Either one."},{"startTime":502.52,"endTime":503.52,"body":"- Last week was not general."},{"startTime":503.52,"endTime":504.52,"body":"How are you doing?"},{"startTime":504.52,"endTime":505.52,"body":"- I'm okay."},{"startTime":505.52,"endTime":506.52,"body":"Yeah, I'm okay."},{"startTime":506.52,"endTime":507.52,"body":"- Okay."},{"startTime":507.52,"endTime":509.52,"body":"Why are we just okay and not great?"},{"startTime":509.52,"endTime":510.52,"body":"- Um, do you want me to be honest?"},{"startTime":510.52,"endTime":511.52,"body":"- I just feel weird."},{"startTime":511.52,"endTime":512.52,"body":"- Yes."},{"startTime":512.52,"endTime":513.52,"body":"- Be honest."},{"startTime":513.52,"endTime":514.52,"body":"- Okay, you feel weird."},{"startTime":514.52,"endTime":515.52,"body":"- I could have explained it before."},{"startTime":515.52,"endTime":516.52,"body":"I don't know."},{"startTime":516.52,"endTime":517.52,"body":"Like my mom left for Vegas today."},{"startTime":517.52,"endTime":519.52,"body":"And I always feel weird when she goes to the town."},{"startTime":519.52,"endTime":521.52,"body":"Because then it's just me and I'm on my own."},{"startTime":521.52,"endTime":522.52,"body":"- Mm-hmm."},{"startTime":522.52,"endTime":524.52,"body":"- I'm a shower to try to make myself feel better."},{"startTime":524.52,"endTime":525.52,"body":"Didn't work."},{"startTime":525.52,"endTime":527.52,"body":"- When I'm alone."},{"startTime":527.52,"endTime":529.52,"body":"- I thought your hair looked really good today."},{"startTime":529.52,"endTime":530.52,"body":"- Oh, but it doesn't or--"},{"startTime":530.52,"endTime":531.52,"body":"- No, no, no."},{"startTime":531.52,"endTime":532.52,"body":"- It's just like--"},{"startTime":532.52,"endTime":533.52,"body":"- It's extremely nice."},{"startTime":533.52,"endTime":534.52,"body":"- It's extremely shiny."},{"startTime":534.52,"endTime":537.52,"body":"- I'm not, I'm like, I'm always tired, but I'm just kind of,"},{"startTime":537.52,"endTime":538.52,"body":"- Yeah."},{"startTime":538.52,"endTime":539.52,"body":"- Okay."},{"startTime":539.52,"endTime":540.52,"body":"- Yeah."},{"startTime":540.52,"endTime":541.52,"body":"- So you're just a, yeah."},{"startTime":541.52,"endTime":542.52,"body":"- Mm-hmm."},{"startTime":542.52,"endTime":544.52,"body":"- Okay, so we got to carry the team here."},{"startTime":544.52,"endTime":545.52,"body":"- Okay, okay."},{"startTime":545.52,"endTime":546.52,"body":"- I'm really honest."},{"startTime":546.52,"endTime":547.52,"body":"Why are you just okay?"},{"startTime":547.52,"endTime":548.52,"body":"- Yeah."},{"startTime":548.52,"endTime":549.52,"body":"- Just not good mental health sometimes, you know?"},{"startTime":549.52,"endTime":550.52,"body":"- So you're just having a rough go of it."},{"startTime":550.52,"endTime":551.52,"body":"- Yeah."},{"startTime":551.52,"endTime":552.52,"body":"- But it'll get better."},{"startTime":552.52,"endTime":554.52,"body":"- What do you do when you have those days where you have a"},{"startTime":554.52,"endTime":555.52,"body":"not so good mental health day?"},{"startTime":555.52,"endTime":556.52,"body":"What do you do?"},{"startTime":556.52,"endTime":557.52,"body":"- I color a lot."},{"startTime":557.52,"endTime":558.52,"body":"- Mm-hmm."},{"startTime":558.52,"endTime":559.52,"body":"- I really like to color."},{"startTime":559.52,"endTime":560.52,"body":"- Okay."},{"startTime":560.52,"endTime":561.52,"body":"- It's really fun for me."},{"startTime":561.52,"endTime":563.52,"body":"My husband got me new coloring books and stuff for Christmas."},{"startTime":563.52,"endTime":564.52,"body":"So I use them."},{"startTime":564.52,"endTime":566.52,"body":"And I hang out with my dog and Jacob."},{"startTime":566.52,"endTime":567.52,"body":"- Okay."},{"startTime":567.52,"endTime":568.52,"body":"- He has about it."},{"startTime":568.52,"endTime":570.52,"body":"- How long would you say it takes you to recover"},{"startTime":570.52,"endTime":572.52,"body":"when you're having a bad mental health day?"},{"startTime":572.52,"endTime":573.52,"body":"- A few days."},{"startTime":573.52,"endTime":574.52,"body":"- Okay."},{"startTime":574.52,"endTime":575.52,"body":"- Okay."},{"startTime":575.52,"endTime":577.52,"body":"- So you just coloring in your closet?"},{"startTime":577.52,"endTime":580.52,"body":"- On the bathroom floor next to toilet."},{"startTime":580.52,"endTime":581.52,"body":"- Okay, there we go."},{"startTime":581.52,"endTime":582.52,"body":"I'm just trying to pull them."},{"startTime":582.52,"endTime":584.52,"body":"- No, on my couch or in my bed."},{"startTime":584.52,"endTime":586.52,"body":"- Oh, with your blanket and your dog."},{"startTime":586.52,"endTime":589.52,"body":"- Or like Jacob, his PlayStation is upstairs"},{"startTime":589.52,"endTime":591.52,"body":"because I won't let him keep it downstairs."},{"startTime":591.52,"endTime":594.52,"body":"And so in our guest bedroom, he has his PlayStation setup"},{"startTime":594.52,"endTime":595.52,"body":"and then we have our guest bed."},{"startTime":595.52,"endTime":597.52,"body":"And so I'll sit on the bed with Miles"},{"startTime":597.52,"endTime":598.52,"body":"and Jacob plays the game."},{"startTime":598.52,"endTime":599.52,"body":"So like we're hanging out but not hanging out, you know?"},{"startTime":599.52,"endTime":600.52,"body":"- Okay."},{"startTime":600.52,"endTime":601.52,"body":"- And that's really fun for us."},{"startTime":601.52,"endTime":602.52,"body":"- Okay, that's good."},{"startTime":602.52,"endTime":603.52,"body":"- Yeah."},{"startTime":603.52,"endTime":606.52,"body":"- We're coloring pictures of anything in particular."},{"startTime":606.52,"endTime":607.52,"body":"- I have pictures."},{"startTime":607.52,"endTime":609.52,"body":"(laughs)"},{"startTime":609.52,"endTime":610.52,"body":"- Will you color?"},{"startTime":610.52,"endTime":611.52,"body":"- It's like coloring."},{"startTime":611.52,"endTime":613.52,"body":"- We can start hanging them in here."},{"startTime":613.52,"endTime":614.52,"body":"- Oh my goodness, great."},{"startTime":614.52,"endTime":615.52,"body":"- Make it even better."},{"startTime":615.52,"endTime":616.52,"body":"- No."},{"startTime":616.52,"endTime":617.52,"body":"- And then there's so many, then you're like,"},{"startTime":617.52,"endTime":618.52,"body":"\"Corney, are you okay?\""},{"startTime":618.52,"endTime":619.52,"body":"- I know, right?"},{"startTime":619.52,"endTime":620.52,"body":"- Exactly."},{"startTime":620.52,"endTime":622.52,"body":"- That's like, \"Corney brought in four pictures."},{"startTime":622.52,"endTime":624.52,"body":"\"She's having a really bad week.\""},{"startTime":624.52,"endTime":625.52,"body":"- It just random stuff."},{"startTime":625.52,"endTime":626.52,"body":"- Just random pictures."},{"startTime":626.52,"endTime":628.52,"body":"- It's like coloring books, right?"},{"startTime":628.52,"endTime":629.52,"body":"Like you're not coloring."},{"startTime":629.52,"endTime":630.52,"body":"- Lian's not pictures."},{"startTime":630.52,"endTime":632.52,"body":"- No, I'm not artistic."},{"startTime":632.52,"endTime":634.52,"body":"- I can color types of colors you like?"},{"startTime":634.52,"endTime":635.52,"body":"- I can color types of colors."},{"startTime":635.52,"endTime":636.52,"body":"- I can color types of colors."},{"startTime":636.52,"endTime":637.52,"body":"- I can color types of colors."},{"startTime":637.52,"endTime":638.52,"body":"- I can color types of colors."},{"startTime":638.52,"endTime":639.52,"body":"- I can color types of colors."},{"startTime":639.52,"endTime":640.52,"body":"- I can color types of colors."},{"startTime":640.52,"endTime":641.52,"body":"- I can color types of colors."},{"startTime":641.52,"endTime":642.52,"body":"- I can color types of colors."},{"startTime":642.52,"endTime":643.52,"body":"- I can color types of colors."},{"startTime":643.52,"endTime":644.52,"body":"- I can color types of colors."},{"startTime":644.52,"endTime":645.52,"body":"- I can color types of colors."},{"startTime":645.52,"endTime":646.52,"body":"- I can color types of colors."},{"startTime":646.52,"endTime":647.52,"body":"- I can color types of colors."},{"startTime":647.52,"endTime":648.52,"body":"- I can color types of colors."},{"startTime":648.52,"endTime":649.52,"body":"- I can color types of colors."},{"startTime":649.52,"endTime":650.52,"body":"- I can color types of colors."},{"startTime":650.52,"endTime":651.52,"body":"- I can color types of colors."},{"startTime":651.52,"endTime":652.52,"body":"- I can color types of colors."},{"startTime":652.52,"endTime":653.52,"body":"- I can color types of colors."},{"startTime":653.52,"endTime":654.52,"body":"- I can color types of colors."},{"startTime":654.52,"endTime":669.52,"body":"- I can color types of colors."},{"startTime":669.52,"endTime":670.52,"body":"- I can color types of colors."},{"startTime":670.52,"endTime":671.52,"body":"- I can color types of colors."},{"startTime":671.52,"endTime":672.52,"body":"- I can color types of colors."},{"startTime":672.52,"endTime":673.52,"body":"- I can color types of colors."},{"startTime":673.52,"endTime":674.52,"body":"- I can color types of colors."},{"startTime":674.52,"endTime":675.52,"body":"- I can color types of colors."},{"startTime":675.52,"endTime":676.52,"body":"- I can color types of colors."},{"startTime":676.52,"endTime":677.52,"body":"- I can color types of colors."},{"startTime":677.52,"endTime":678.52,"body":"- I can color types of colors."},{"startTime":678.52,"endTime":679.52,"body":"- I can color types of colors."},{"startTime":679.52,"endTime":680.52,"body":"- I can color types of colors."},{"startTime":680.52,"endTime":681.52,"body":"- I can color types of colors."},{"startTime":681.52,"endTime":682.52,"body":"- I can color types of colors."},{"startTime":682.52,"endTime":683.52,"body":"- I can color types of colors."},{"startTime":683.52,"endTime":684.52,"body":"- I can color types of colors."},{"startTime":684.52,"endTime":685.52,"body":"- I can color types of colors."},{"startTime":685.52,"endTime":686.52,"body":"- I can color types of colors."},{"startTime":686.52,"endTime":687.52,"body":"- I can color types of colors."},{"startTime":687.52,"endTime":688.52,"body":"- I can color types of colors."},{"startTime":688.52,"endTime":689.52,"body":"- I can color types of colors."},{"startTime":689.52,"endTime":690.52,"body":"- I can color types of colors."},{"startTime":690.52,"endTime":691.52,"body":"- I can color types of colors."},{"startTime":691.52,"endTime":692.52,"body":"- I can color types of colors."},{"startTime":692.52,"endTime":693.52,"body":"- I can color types of colors."},{"startTime":693.52,"endTime":694.52,"body":"- I can color types of colors."},{"startTime":694.52,"endTime":695.52,"body":"- I can color types of colors."},{"startTime":695.52,"endTime":696.52,"body":"- I can color types of colors."},{"startTime":696.52,"endTime":697.52,"body":"- I can color types of colors."},{"startTime":697.52,"endTime":698.52,"body":"- I can color types of colors."},{"startTime":698.52,"endTime":699.52,"body":"- I can color types of colors."},{"startTime":699.52,"endTime":700.52,"body":"- I can color types of colors."},{"startTime":700.52,"endTime":701.52,"body":"- I can color types of colors."},{"startTime":701.52,"endTime":702.52,"body":"- I can color types of colors."},{"startTime":702.52,"endTime":703.52,"body":"- I can color types of colors."},{"startTime":703.52,"endTime":704.52,"body":"- I can color types of colors."},{"startTime":704.52,"endTime":705.52,"body":"- I can color types of colors."},{"startTime":705.52,"endTime":706.52,"body":"- I can color types of colors."},{"startTime":706.52,"endTime":707.52,"body":"- I can color types of colors."},{"startTime":707.52,"endTime":708.52,"body":"- I can color types of colors."},{"startTime":708.52,"endTime":709.52,"body":"- I can color types of colors."},{"startTime":709.52,"endTime":710.52,"body":"- I can color types of colors."},{"startTime":710.52,"endTime":711.52,"body":"- I can color types of colors."},{"startTime":711.52,"endTime":712.52,"body":"- I can color types of colors."},{"startTime":712.52,"endTime":713.52,"body":"- I can color types of colors."},{"startTime":713.52,"endTime":714.52,"body":"- I can color types of colors."},{"startTime":714.52,"endTime":715.52,"body":"- I can color types of colors."},{"startTime":715.52,"endTime":716.52,"body":"- I can color types of colors."},{"startTime":716.52,"endTime":717.52,"body":"- I can color types of colors."},{"startTime":717.52,"endTime":718.52,"body":"- I can color types of colors."},{"startTime":718.52,"endTime":719.52,"body":"- I can color types of colors."},{"startTime":719.52,"endTime":720.52,"body":"- I can color types of colors."},{"startTime":720.52,"endTime":721.52,"body":"- I can color types of colors."},{"startTime":721.52,"endTime":722.52,"body":"- I can color types of colors."},{"startTime":722.52,"endTime":723.52,"body":"- I can color types of colors."},{"startTime":723.52,"endTime":724.52,"body":"- I can color types of colors."},{"startTime":724.52,"endTime":725.52,"body":"- I can color types of colors."},{"startTime":725.52,"endTime":726.52,"body":"- I can color types of colors."},{"startTime":726.52,"endTime":727.52,"body":"- I can color types of colors."},{"startTime":727.52,"endTime":728.52,"body":"- I can color types of colors."},{"startTime":728.52,"endTime":729.52,"body":"- I can color types of colors."},{"startTime":729.52,"endTime":730.52,"body":"- I can color types of colors."},{"startTime":730.52,"endTime":731.52,"body":"- I can color types of colors."},{"startTime":731.52,"endTime":732.52,"body":"- I can color types of colors."},{"startTime":732.52,"endTime":733.52,"body":"- I can color types of colors."},{"startTime":733.52,"endTime":734.52,"body":"- I can color types of colors."},{"startTime":734.52,"endTime":735.52,"body":"- I can color types of colors."},{"startTime":735.52,"endTime":736.52,"body":"- I can color types of colors."},{"startTime":736.52,"endTime":737.52,"body":"- I can color types of colors."},{"startTime":737.52,"endTime":738.52,"body":"- I can color types of colors."},{"startTime":738.52,"endTime":739.52,"body":"- I can color types of colors."},{"startTime":739.52,"endTime":740.52,"body":"- I can color types of colors."},{"startTime":740.52,"endTime":741.52,"body":"- I can color types of colors."},{"startTime":741.52,"endTime":742.52,"body":"- I can color types of colors."},{"startTime":742.52,"endTime":743.52,"body":"- I can color types of colors."},{"startTime":743.52,"endTime":744.52,"body":"- I can color types of colors."},{"startTime":744.52,"endTime":745.52,"body":"- I can color types of colors."},{"startTime":745.52,"endTime":746.52,"body":"- I can color types of colors."},{"startTime":746.52,"endTime":747.52,"body":"- I can color types of colors."},{"startTime":747.52,"endTime":748.52,"body":"- I can color types of colors."},{"startTime":748.52,"endTime":749.52,"body":"- I can color types of colors."},{"startTime":749.52,"endTime":750.52,"body":"- I can color types of colors."},{"startTime":750.52,"endTime":751.52,"body":"- I can color types of colors."},{"startTime":751.52,"endTime":752.52,"body":"- I can color types of colors."},{"startTime":752.52,"endTime":753.52,"body":"- I can color types of colors."},{"startTime":753.52,"endTime":754.52,"body":"- I can color types of colors."},{"startTime":754.52,"endTime":755.52,"body":"- I can color types of colors."},{"startTime":755.52,"endTime":756.52,"body":"- I can color types of colors."},{"startTime":756.52,"endTime":757.52,"body":"- I can color types of colors."},{"startTime":757.52,"endTime":758.52,"body":"- I can color types of colors."},{"startTime":758.52,"endTime":759.52,"body":"- I can color types of colors."},{"startTime":759.52,"endTime":760.52,"body":"- I can color types of colors."},{"startTime":760.52,"endTime":761.52,"body":"- I can color types of colors."},{"startTime":761.52,"endTime":762.52,"body":"- I can color types of colors."},{"startTime":762.52,"endTime":763.52,"body":"- I can color types of colors."},{"startTime":763.52,"endTime":764.52,"body":"- I can color types of colors."},{"startTime":764.52,"endTime":765.52,"body":"- I can color types of colors."},{"startTime":765.52,"endTime":766.52,"body":"- I can color types of colors."},{"startTime":766.52,"endTime":767.52,"body":"- I can color types of colors."},{"startTime":767.52,"endTime":768.52,"body":"- I can color types of colors."},{"startTime":768.52,"endTime":769.52,"body":"- I can color types of colors."},{"startTime":769.52,"endTime":770.52,"body":"- I can color types of colors."},{"startTime":770.52,"endTime":771.52,"body":"- I can color types of colors."},{"startTime":771.52,"endTime":772.52,"body":"- I have one."},{"startTime":772.52,"endTime":773.52,"body":"- I have one."},{"startTime":773.52,"endTime":774.52,"body":"- I have one."},{"startTime":774.52,"endTime":775.52,"body":"- I have one."},{"startTime":775.52,"endTime":776.52,"body":"- I have one."},{"startTime":776.52,"endTime":777.52,"body":"- I thought about this really hard this morning."},{"startTime":777.52,"endTime":778.52,"body":"- I have one."},{"startTime":778.52,"endTime":779.52,"body":"- I thought about this really hard this morning."},{"startTime":779.52,"endTime":780.52,"body":"- I have one."},{"startTime":780.52,"endTime":781.52,"body":"- I thought about this really hard this morning."},{"startTime":781.52,"endTime":782.52,"body":"- I have one."},{"startTime":782.52,"endTime":783.52,"body":"- I thought about this really hard this morning."},{"startTime":783.52,"endTime":783.52,"body":"- I have one."},{"startTime":783.52,"endTime":784.52,"body":"- I thought about this really hard this morning."},{"startTime":784.52,"endTime":785.52,"body":"- I have one."},{"startTime":785.52,"endTime":786.52,"body":"- I have one."},{"startTime":786.52,"endTime":787.52,"body":"- I thought about this really hard this morning."},{"startTime":787.52,"endTime":788.52,"body":"- I have one."},{"startTime":788.52,"endTime":789.52,"body":"- I thought about this really hard this morning."},{"startTime":789.52,"endTime":789.52,"body":"- I have one."},{"startTime":789.52,"endTime":790.52,"body":"- I thought about this really hard this morning."},{"startTime":790.52,"endTime":790.52,"body":"- I have one."},{"startTime":790.52,"endTime":791.52,"body":"- I thought about this really hard this morning."},{"startTime":791.52,"endTime":792.52,"body":"- I have one."},{"startTime":792.52,"endTime":797.16,"body":"Like you just you go slow they're okay, yeah if you go too fast and rush them and get in their face"},{"startTime":797.16,"endTime":799.68,"body":"And are gonna like it. I wouldn't like it yeah, yeah, so I think that's cool"},{"startTime":799.68,"endTime":806.02,"body":"We've had some amazing like cases where we've done like yesterday. We had a dog come in who's"},{"startTime":806.02,"endTime":812.84,"body":"Just a known like skittish dog, but through the years we've been seeing him"},{"startTime":812.84,"endTime":817.52,"body":"I think it's been like three or four years now. We figured out he's better with the owner for everything"},{"startTime":818.12,"endTime":823.76,"body":"exam everything he's less restraint and he's so food motivated"},{"startTime":823.76,"endTime":828.56,"body":"So the appointment itself, yeah, we needed like an hour slot like it takes forever"},{"startTime":828.56,"endTime":834.52,"body":"But by doing that we've gained his trust like he licks me wags or tis tail like he"},{"startTime":834.52,"endTime":840.48,"body":"He is comfortable with us. We can do everything. We don't to use like injectable sedation"},{"startTime":840.48,"endTime":842.96,"body":"This is the first year he came in on trasodone"},{"startTime":842.96,"endTime":847.04,"body":"And that was just because the owner was very aware like she just wanted to just"},{"startTime":847.04,"endTime":852.2,"body":"Bring it down a notch because he's getting vaccines and blood work and it was more just because the owner wanted to do that"},{"startTime":852.2,"endTime":859.26,"body":"Forehead now because he needed it and so yeah, that was just like the one great example that just happened where we just work with him"},{"startTime":859.26,"endTime":863.0,"body":"And we work at the owner and you can go a long way. I was gonna say lila home or yeah"},{"startTime":863.0,"endTime":868.6,"body":"She's been our patient for four or five years now four years. Yeah, and she used to nobody could touch her"},{"startTime":868.6,"endTime":873.8,"body":"You would have to like you would have to like poke I mean poke as fast you could like injectably sedator and"},{"startTime":874.04,"endTime":879.94,"body":"That's all we could do like you can even pet her and now she doesn't come in on anything well trasodone maybe"},{"startTime":879.94,"endTime":887.92,"body":"But like you can do whatever you want she's awesome. It's just cool to see like it's really it's really rewarding and it's really awesome seeing a dog"},{"startTime":887.92,"endTime":892.84,"body":"That's not your dog gain that much trust with you. Oh sure. Yeah, it's very very cool"},{"startTime":892.84,"endTime":898.0,"body":"I think when we did her first annual without sedation I cried. Yeah, cuz it was just cool like I was like oh my god"},{"startTime":898.0,"endTime":902.2,"body":"She trusts us. You know, so we are like yeah, so that's cool. That's amazing. That's cool"},{"startTime":902.2,"endTime":906.2,"body":"That's all I good one. That's a good one. Thank you. Yeah, okay. What about you?"},{"startTime":906.2,"endTime":909.96,"body":"I'm not going next I need some more ideas I think on this question"},{"startTime":909.96,"endTime":912.64,"body":"Okay, I go from I was supposed to talk about wvc which I did"},{"startTime":912.64,"endTime":915.2,"body":"But then I also have another one because talking about fear free"},{"startTime":915.2,"endTime":921.76,"body":"Bond cat is a product that's coming out by zawettis. Yeah, that is going to be approved by the FDA that's for"},{"startTime":921.76,"endTime":924.24,"body":"It's pre-gabball and for cats. Oh"},{"startTime":924.24,"endTime":930.52,"body":"What is their business? Yeah, and it's oral. It's called I don't know. I'm calling it boncat"},{"startTime":930.52,"endTime":933.76,"body":"I don't know how you say it's a bo in Harrison"},{"startTime":933.76,"endTime":935.0,"body":"Q"},{"startTime":935.0,"endTime":936.68,"body":"80"},{"startTime":936.68,"endTime":938.96,"body":"B.O.N. Q. A.T. Bonquat"},{"startTime":938.96,"endTime":945.32,"body":"What's the product? It's like it's pre-gabballin. Yeah, I never use pre-gabballin"},{"startTime":945.32,"endTime":948.68,"body":"Which we should know, but we should yes, and and so it's"},{"startTime":948.68,"endTime":952.8,"body":"It's flavored for cats and you're and so I think it's gonna be huge"},{"startTime":952.8,"endTime":957.64,"body":"That's cool for cats pre-gabballin. Yeah, is it just like what is that be similar to that?"},{"startTime":957.64,"endTime":964.24,"body":"Never got just okay, okay, treat no, I think it's a liquid actually okay, but small quantities"},{"startTime":964.24,"endTime":967.08,"body":"I can't remember off the top my head, but I want to say it's like 0.1 mils"},{"startTime":967.08,"endTime":973.92,"body":"I mean something small. Yeah, but I mean description only yeah, what's better about that than gabapen?"},{"startTime":973.92,"endTime":978.56,"body":"I just think it's flavored and it's ready for use and it's a different derivative than gabapen"},{"startTime":978.56,"endTime":980.52,"body":"I see okay, they've had really good luck"},{"startTime":980.52,"endTime":984.28,"body":"But it's used primarily for it's like a you know, you could send it home with the owner"},{"startTime":984.64,"endTime":988.48,"body":"To use like you know for the next several visits or whatever you know think about gabapen"},{"startTime":988.48,"endTime":994.64,"body":"If you do liquid you have to do a whole mill. Yeah, that's a lot of the concentration we have to give a lot for is it gonna be a controlled substance?"},{"startTime":994.64,"endTime":1001.32,"body":"Yeah, I can't remember. It's a schedule. I can't remember so it's primarily used for anxiety"},{"startTime":1001.32,"endTime":1007.12,"body":"Yeah, whereas gabapen we use for well, no, it's used for paying two a dogs like for neuro stuff"},{"startTime":1007.12,"endTime":1013.68,"body":"Yes, and this drug like when you read about it they talked about it being used for anxiety and stress"},{"startTime":1014.28,"endTime":1017.0,"body":"Clinic visits and travel and clinic visits"},{"startTime":1017.0,"endTime":1022.92,"body":"Okay, so design specifically for those purposes, but which I mean you can let your point use it for other things too"},{"startTime":1022.92,"endTime":1026.94,"body":"But so what is is killing it? Yeah, they are shout out to the wet"},{"startTime":1026.94,"endTime":1029.64,"body":"Sponsor is so when I'm so pleased"},{"startTime":1029.64,"endTime":1035.84,"body":"Yeah, the way is paying girls. Yeah, I am for sure. No, they're doing so good stuff. They just kill with the products are amazing"},{"startTime":1035.84,"endTime":1038.6,"body":"Speaking of which fine I'll go next"},{"startTime":1041.68,"endTime":1047.64,"body":"It's not impressive by any means like my idea whatever the product is impressive salencia"},{"startTime":1047.64,"endTime":1051.36,"body":"I feel like we never really touched on it on the podcast. I think you made a"},{"startTime":1051.36,"endTime":1056.8,"body":"informative video about it, but we talked about LeBrella a lot and it's basically just the same thing for kiddies"},{"startTime":1056.8,"endTime":1059.36,"body":"So it's for osteoarthritis"},{"startTime":1059.36,"endTime":1064.6,"body":"And it's the injection once a month and we've heard amazing things about it. We have a lot of cats on it now"},{"startTime":1064.6,"endTime":1069.16,"body":"Yeah, I think cats, you know, they get the short end of the stick. Mm-hmm. Just because they"},{"startTime":1069.16,"endTime":1071.0,"body":"I mean, you know"},{"startTime":1071.0,"endTime":1073.0,"body":"Yeah"},{"startTime":1139.14,"endTime":1141.14,"body":"I'm just saying I'm very happy"},{"startTime":1141.14,"endTime":1144.26,"body":"I'm the one podcast you weren't on when you were in Florida. Yeah"},{"startTime":1144.26,"endTime":1148.18,"body":"No, she kind of touched on how cats do get the short end of the stick"},{"startTime":1148.18,"endTime":1154.74,"body":"They're just as important. Yep. They are. It's so hard to do orthopedic and pain evaluation on cats in the clinic"},{"startTime":1154.74,"endTime":1160.42,"body":"It's so hard. It's like almost impossible. Yeah, and so then it's like, okay, well, I can't give you some like"},{"startTime":1160.42,"endTime":1164.3400000000001,"body":"anti-anxiety meds because then maybe I can't find the pain as much"},{"startTime":1164.5800000000002,"endTime":1171.0600000000002,"body":"But then they're not gonna let you just kind of I don't know churn their legs around and everything is undo"},{"startTime":1171.0600000000002,"endTime":1176.1000000000001,"body":"But it's not it's just not as easy. That's why I was glad when they came out with that research study where they were like"},{"startTime":1176.1000000000001,"endTime":1178.8200000000002,"body":"90% of cats over 10. I was like, yep, how old are you?"},{"startTime":1178.8200000000002,"endTime":1183.7800000000002,"body":"Bingo you got like right? Yeah, yeah, or it's like do until you catch on like this, right?"},{"startTime":1183.7800000000002,"endTime":1185.5400000000002,"body":"I think those things are really clever"},{"startTime":1185.5400000000002,"endTime":1188.18,"body":"But so what I was able to do as far as like"},{"startTime":1188.18,"endTime":1190.66,"body":"video descriptions of"},{"startTime":1190.66,"endTime":1194.74,"body":"Because you know people don't really think they're thinking their cat's still going up the stairs"},{"startTime":1194.74,"endTime":1200.5,"body":"But if it's not running striding up the stairs then it's painful if it's doing the we're tugging a wall"},{"startTime":1200.5,"endTime":1204.18,"body":"Like things that you don't even think about that people may not even you know be"},{"startTime":1204.18,"endTime":1211.3000000000002,"body":"As an issue, yeah, I'm too. Because they're still getting from one place to another. Yeah, so yeah, I agree. That's very cool product"},{"startTime":1211.3000000000002,"endTime":1218.5,"body":"Good one. What about you, Ducy? I was just gonna give a shout out to like our ability to provide chemotherapy"},{"startTime":1219.6200000000001,"endTime":1221.6200000000001,"body":"And so I guess along the lines of"},{"startTime":1221.6200000000001,"endTime":1226.5,"body":"I don't know I was kind of thinking of the products. I forget the name of what we have the"},{"startTime":1226.5,"endTime":1229.22,"body":"Equal shield. Yeah, yeah"},{"startTime":1229.22,"endTime":1232.5,"body":"So I think in general though, I really appreciate the fact that"},{"startTime":1232.5,"endTime":1238.26,"body":"If you're comfortable and you're able to in general practice you can provide some chemotherapy protocols"},{"startTime":1238.26,"endTime":1242.9,"body":"But I just think in that department in general it's yeah, it's been available, but"},{"startTime":1242.9,"endTime":1248.5800000000002,"body":"It's amazing on how you can provide that for a pet and then expand their life and"},{"startTime":1248.5800000000002,"endTime":1250.3400000000001,"body":"um"},{"startTime":1250.3400000000001,"endTime":1255.94,"body":"Yeah, so I think it does good for the industry. Yeah, it's just oncology radiation oncology"},{"startTime":1255.94,"endTime":1260.66,"body":"I mean even if you want to not do the full protocol, but want to do parts of it"},{"startTime":1260.66,"endTime":1263.3000000000002,"body":"you're able to and so yeah"},{"startTime":1263.3000000000002,"endTime":1266.5800000000002,"body":"And also shout out to Teddy because"},{"startTime":1269.22,"endTime":1271.94,"body":"Okay, never mind, never mind, never mind, never mind, no, no, okay, case collection"},{"startTime":1271.94,"endTime":1277.7800000000002,"body":"Who wants to go first? Me? It wants to go first. Let Devon go. I do his chemo"},{"startTime":1277.7800000000002,"endTime":1282.1000000000001,"body":"He's still our patient. Okay, let's see. Let's see. He's become a rock star"},{"startTime":1282.1000000000001,"endTime":1284.26,"body":"I was just it's just short and sweet. Okay"},{"startTime":1284.26,"endTime":1289.8600000000001,"body":"We got plenty of it. Yes, I think that's great because everybody loves them. So let's talk. Yeah"},{"startTime":1289.8600000000001,"endTime":1294.5,"body":"I was just gonna share that tomorrow. This is last chemo treatment of his 20-week treatment"},{"startTime":1294.5,"endTime":1297.7800000000002,"body":"Who is this who is that? Oh, yeah, Teddy we made a video on him"},{"startTime":1297.7800000000002,"endTime":1302.18,"body":"He's the goldener-traver everyone loves him. I was so worried about Courtney in that video"},{"startTime":1302.18,"endTime":1308.66,"body":"Is she the only one? Did you guys know this? No in the video I saw the conference in the video of Teddy"},{"startTime":1308.66,"endTime":1310.66,"body":"They're like oh"},{"startTime":1310.66,"endTime":1314.26,"body":"Courtney's the only one who does chemotherapy like we need to be worried about her"},{"startTime":1314.26,"endTime":1316.66,"body":"What is she wearing?"},{"startTime":1316.66,"endTime":1320.5,"body":"And I was like oh my god, so few of them are worried about Courtney"},{"startTime":1320.5,"endTime":1324.6200000000001,"body":"We were here tonight responding. We were like oh no, Courtney's not the only one who does chemo there"},{"startTime":1324.6200000000001,"endTime":1329.1000000000001,"body":"But when she does it she is wearing the protective PPE equipment yesterday peeve equipment and then we use that which you"},{"startTime":1329.1000000000001,"endTime":1334.7800000000002,"body":"You know to protect ourselves to that, but I thought I was so cute that they thought that you were just like sacrificing yourself"},{"startTime":1334.7800000000002,"endTime":1339.1000000000001,"body":"But you are to somebody but still it's like yeah, she's protected like"},{"startTime":1339.1000000000001,"endTime":1345.3400000000001,"body":"Throw her to the wolves. Okay, go ahead. So we're throwing him a massive party. Yeah, we're all contributing celebration"},{"startTime":1345.3400000000001,"endTime":1347.18,"body":"Accessories"},{"startTime":1347.18,"endTime":1352.66,"body":"Um, so stay tuned for the party. That's tomorrow party. Oh, you guys gotta you gotta require that. Oh, yeah"},{"startTime":1353.26,"endTime":1358.38,"body":"I'm going after this actually. I'm going to get balloons a toy. I got part in some other things"},{"startTime":1358.38,"endTime":1360.7,"body":"Don't tell Teddy"},{"startTime":1360.7,"endTime":1365.0200000000002,"body":"It's a surprise party. It was parents though. No, I'm gonna bring mom in tomorrow morning to let her see the whole set up"},{"startTime":1365.0200000000002,"endTime":1367.18,"body":"So I'm gonna do it before she gets there. Oh, that's hilarious"},{"startTime":1367.18,"endTime":1371.14,"body":"And she cried because he's had a little bit of GI upset. Oh, she can't do tree"},{"startTime":1371.14,"endTime":1376.14,"body":"No, okay, Courtney. I'll make a sign. Yeah, um, but his mom"},{"startTime":1376.14,"endTime":1380.22,"body":"I told her that because the video we posted of Teddy I worked on it with Harrison"},{"startTime":1380.22,"endTime":1383.8200000000002,"body":"I kind of it was my idea. I wanted to do it with him and I told his mom"},{"startTime":1383.8200000000002,"endTime":1387.8200000000002,"body":"I was like watch tick-tock as we made a video about him and she watched it and said she cried"},{"startTime":1387.8200000000002,"endTime":1394.14,"body":"And every time she watches she cried now remind me he's a lymphoma patient, right? Yes, and so you only did the 20 week protocol"},{"startTime":1394.14,"endTime":1398.5400000000002,"body":"Yes, that yeah top top, okay, and so then we wait for him to come out of remission"},{"startTime":1398.5400000000002,"endTime":1402.14,"body":"Well, let's have been down since we started it"},{"startTime":1402.14,"endTime":1406.7,"body":"But the problem is he was stage 5 out of 5. Oh, yeah, so he had"},{"startTime":1407.3400000000001,"endTime":1412.7,"body":"sternal lymph nodes that were enlarged and then we were concerned about GI track and everything"},{"startTime":1412.7,"endTime":1414.6200000000001,"body":"so"},{"startTime":1414.6200000000001,"endTime":1421.74,"body":"We're not in remission now because all those base off of external lymph nodes. Yeah, so they're not gonna do any more imaging after"},{"startTime":1421.74,"endTime":1426.7,"body":"I don't so are you gonna does she think she'll rescue him when he comes out of remission? I'm not sure"},{"startTime":1426.7,"endTime":1432.7800000000002,"body":"We haven't gotten that far. Well, you know, they have the new drug dekra has that new drug the oral tablets for lymphoma"},{"startTime":1432.7800000000002,"endTime":1436.22,"body":"And people were talking about using that for rescue"},{"startTime":1436.8600000000001,"endTime":1439.3400000000001,"body":"Oh using it for us because I think that was an option to do it"},{"startTime":1439.3400000000001,"endTime":1443.9,"body":"You know part of the protocol right from the beginning. Yeah, and I consult it and on call just said and"},{"startTime":1443.9,"endTime":1448.7800000000002,"body":"I don't remember what the reason is I have to look I can't and it's a weird name. Yeah, the products a weird name"},{"startTime":1448.7800000000002,"endTime":1453.3400000000001,"body":"Yeah, but I'm in deadly didn't do it for a link either. Yeah, but for rescue. That's good idea"},{"startTime":1453.3400000000001,"endTime":1459.66,"body":"Yeah, because they said this might be an ideal thing for rescuing dogs. Yeah, so do you want to explain what rescuing is?"},{"startTime":1459.66,"endTime":1465.66,"body":"Um, so every so chemo that when you're doing chemotherapy on a cancer patient you're not curing them"},{"startTime":1466.14,"endTime":1472.0600000000002,"body":"So we're putting the disease into remission into a quiet state and at some point everybody comes out of remission"},{"startTime":1472.0600000000002,"endTime":1478.46,"body":"And so it depends on the patient when that is and so when they come out of remission then you can rescue them"},{"startTime":1478.46,"endTime":1481.7800000000002,"body":"We call it rescuing them with give another treatment modality now"},{"startTime":1481.7800000000002,"endTime":1486.22,"body":"Sometimes you might use the same you might restart your chop protocol again and just rerun it again"},{"startTime":1486.22,"endTime":1488.7,"body":"Or you might use a different agent"},{"startTime":1488.7,"endTime":1491.5,"body":"You know, so that the body hasn't seen one of these agents"},{"startTime":1491.5,"endTime":1496.1200000000001,"body":"So you might do something different and then think the reason we were talking about the dekra product is it's a tablet"},{"startTime":1496.2,"endTime":1498.92,"body":"It's super easy to use so then"},{"startTime":1498.92,"endTime":1506.2800000000002,"body":"As a secondary line of treatment further down the road as the owners already gone through all this rigorous work"},{"startTime":1506.2800000000002,"endTime":1511.24,"body":"You know in the chop protocol. It's kind of a nice secondary not so much work"},{"startTime":1511.24,"endTime":1515.24,"body":"But yet could benefit. Yeah, you know kind of thing cool. So"},{"startTime":1515.24,"endTime":1520.76,"body":"Does that sound like a right? Yeah, that's description of rescuing. Okay, just retreat them essentially"},{"startTime":1520.76,"endTime":1523.3200000000002,"body":"Yeah, we're gonna call it retreat amazing. Oh, it is"},{"startTime":1523.3200000000002,"endTime":1527.8000000000002,"body":"I was asking him out last night and I was like we literally like I want to say like 90% of our"},{"startTime":1527.8000000000002,"endTime":1530.76,"body":"careers from calligraphy if it was like"},{"startTime":1530.76,"endTime":1534.76,"body":"Yeah, I mean you definitely use a lot of stuff drugs"},{"startTime":1534.76,"endTime":1537.3200000000002,"body":"Everything everything made up"},{"startTime":1537.3200000000002,"endTime":1543.48,"body":"Yeah, he's a really cool case. That's really cool you guys have been able to experience that and follow that through"},{"startTime":1543.48,"endTime":1546.2,"body":"It's really awesome. Yeah, stay tuned for the party"},{"startTime":1546.2,"endTime":1552.8400000000001,"body":"I'll go next I am just giving everybody an update on because remember when I did the tragic cake case break"},{"startTime":1552.8400000000001,"endTime":1558.0400000000002,"body":"Great case whenever last week. It was a tragedy because I just did a crappy job of the case break in here"},{"startTime":1558.0400000000002,"endTime":1564.6000000000001,"body":"So it was like that was horrible. Oh, yeah, oh, okay. Yeah, it was painful. I think it was not bad. Oh, you're so nice"},{"startTime":1564.6000000000001,"endTime":1572.6000000000001,"body":"So my update is that I think didn't I get to the point where I told you guys I put them on doxy because we couldn't do anything else"},{"startTime":1572.6000000000001,"endTime":1576.92,"body":"And then cat the cat and then the cat was gonna come back when it wasn't well again"},{"startTime":1576.92,"endTime":1581.8000000000002,"body":"Yes, because I was like there's no way I fixed it and don't believe until you see the numbers. Yep, okay"},{"startTime":1581.8000000000002,"endTime":1586.44,"body":"And so the cat she she texted me the other day. She's like I'm gonna get the cvc drawn and so"},{"startTime":1586.44,"endTime":1591.64,"body":"Just to remind everybody this is a hyperthyroid cat that's 19 that came in for"},{"startTime":1591.64,"endTime":1593.24,"body":"um"},{"startTime":1593.24,"endTime":1599.8000000000002,"body":"Acute anemia non regenerative anemia and I was either gonna blame them with them as all or an infectious agent or her cancer"},{"startTime":1599.8000000000002,"endTime":1608.0400000000002,"body":"Everything it's age and so I just threw doxy at it because it was easy and it'll leave it leave it infectious disease"},{"startTime":1609.0,"endTime":1613.96,"body":"Um most common ones anyway bloodborne pathogens and cats and so I was like that's the easy thing to do"},{"startTime":1613.96,"endTime":1618.44,"body":"And we'll just keep up the methamisole and if he doesn't get any better then we'll stop them at them is all and so"},{"startTime":1618.44,"endTime":1621.24,"body":"She came back and the cvc's normal. What"},{"startTime":1621.24,"endTime":1625.0800000000002,"body":"Wait, what's the cat is the castel doing okay? Yeah, well"},{"startTime":1625.0800000000002,"endTime":1628.2800000000002,"body":"He's saved it"},{"startTime":1628.2800000000002,"endTime":1632.3600000000001,"body":"No, I know, but you still do did it good. Yeah, when in doubt give it doxy"},{"startTime":1632.3600000000001,"endTime":1636.0400000000002,"body":"Right no cat dies without doxy or friend"},{"startTime":1636.44,"endTime":1640.2800000000002,"body":"No animal dies without bread no animal dies without bread no cat dies without doxy"},{"startTime":1640.2800000000002,"endTime":1647.16,"body":"Yep, it's there good guess so yeah, I was like no way yet because she was like she is so much better"},{"startTime":1647.16,"endTime":1652.44,"body":"Oh good, it's awesome. I can't believe it until I see it and then yeah, and then he saw it and I believe it"},{"startTime":1652.44,"endTime":1660.2800000000002,"body":"So wait, sorry, you did doxy and stop methamisole you did doxy and continue it. Yeah, because I continued the methamisole because her thyroid was like something stupid"},{"startTime":1660.2800000000002,"endTime":1665.0800000000002,"body":"Like to the owner ended up decreasing her increasing at home on her own. Yes, uh, yeah, she did"},{"startTime":1665.24,"endTime":1670.76,"body":"So she was at 3.7 when I checked her thyroid so that clearly wasn't the problem. Yeah, that's right"},{"startTime":1670.76,"endTime":1677.0,"body":"Yeah, I know so weird back. Yeah, I know so crazy so weird anyway, that's my update on my case"},{"startTime":1677.0,"endTime":1679.64,"body":"Okay, so nice job"},{"startTime":1679.64,"endTime":1682.5200000000002,"body":"Educated guess miracle me you you me. I'll go okay"},{"startTime":1682.5200000000002,"endTime":1684.2800000000002,"body":"um"},{"startTime":1684.2800000000002,"endTime":1687.24,"body":"So yesterday there was a"},{"startTime":1687.24,"endTime":1690.8400000000001,"body":"15 or six I could be off older dog"},{"startTime":1691.5600000000002,"endTime":1697.96,"body":"She's just a mix um she came in for an appointment with a doctor because the owners had noticed she was having some issues with her mouth"},{"startTime":1697.96,"endTime":1701.3200000000002,"body":"Um, so she just seemed kind of like painful bothered by it or not"},{"startTime":1701.3200000000002,"endTime":1708.44,"body":"um, and so doctor cloud who does primarily a lot of our dentals um, that's pretty much all she does"},{"startTime":1708.44,"endTime":1714.1200000000001,"body":"Um, she was like, you know what we have time. Let's just do her dental today until next week in which case she's doing TPL"},{"startTime":1714.1200000000001,"endTime":1716.92,"body":"Sorry, I just had to throw that in"},{"startTime":1716.92,"endTime":1719.96,"body":"She was like, okay, we can do it today"},{"startTime":1720.1200000000001,"endTime":1724.68,"body":"Um, so like I said that was the owner's primary um concern was the mouth is bottom of the dog"},{"startTime":1724.68,"endTime":1730.5200000000002,"body":"um, and then doctor schmok ended up going in there after the room assistant told her the history of blah blah blah"},{"startTime":1730.5200000000002,"endTime":1735.8000000000002,"body":"um, and then the owner's just non-shallotly kind of mentioned oh by the way she's also been urinating blood"},{"startTime":1735.8000000000002,"endTime":1737.4,"body":"and"},{"startTime":1737.4,"endTime":1739.4,"body":"Schmok's like"},{"startTime":1739.4,"endTime":1742.2800000000002,"body":"This will happen often if you're listening"},{"startTime":1742.2800000000002,"endTime":1744.2800000000002,"body":"Yeah, you're taking histories or going in rooms"},{"startTime":1744.2800000000002,"endTime":1749.16,"body":"Yes, and it's great the first time someone takes the history gives it owner a chance to think yeah"},{"startTime":1749.3200000000002,"endTime":1751.3200000000002,"body":"And then they make you win and yeah"},{"startTime":1751.3200000000002,"endTime":1759.8000000000002,"body":"So we're like okay, so we're like let's get a urine. Let's do some blood work prior to anesthesia before we do her dental"},{"startTime":1759.8000000000002,"endTime":1762.76,"body":"um, just to make sure everything's good she's an older dog"},{"startTime":1762.76,"endTime":1765.0,"body":"We just want to make sure she's probably has a uti whatever"},{"startTime":1765.0,"endTime":1770.68,"body":"They take her ultrasound they pop a probe on her and instantly they see shadowing under the bladder"},{"startTime":1770.68,"endTime":1778.68,"body":"Um, and so they decided not to do a sisto um, they did a free catch and ended up showing um transitional cell carcinoma"},{"startTime":1779.5600000000002,"endTime":1781.5600000000002,"body":"So she had a big math and her bladder"},{"startTime":1781.5600000000002,"endTime":1786.44,"body":"um, so ultimately we still we put her under anesthesia for the dental, but all we did was cleaning"},{"startTime":1786.44,"endTime":1791.5600000000002,"body":"So we didn't do any extractions because it at this point's a quality life kind of thing because this cancer can"},{"startTime":1791.5600000000002,"endTime":1795.0,"body":"Go pretty fast. It can it gets kind of aggressive"},{"startTime":1795.0,"endTime":1799.5600000000002,"body":"um, so it just they're we cleaned her teeth and we sent her home"},{"startTime":1799.5600000000002,"endTime":1804.5200000000002,"body":"And just keep in her comfy right now. Yeah, um, but it's just the tumor inner bladder"},{"startTime":1804.5200000000002,"endTime":1807.24,"body":"I could remember"},{"startTime":1807.24,"endTime":1809.24,"body":"I'm not sure, but moral the story"},{"startTime":1809.24,"endTime":1813.16,"body":"Every piece of information is important. Yes. Yeah"},{"startTime":1813.16,"endTime":1816.44,"body":"It really does full history and don't change doses"},{"startTime":1816.44,"endTime":1819.24,"body":"Yeah"},{"startTime":1819.24,"endTime":1821.24,"body":"episode for this week"},{"startTime":1821.24,"endTime":1824.2800000000002,"body":"But yeah, so I mean it's sad, but it's also"},{"startTime":1824.2800000000002,"endTime":1830.6000000000001,"body":"You know, at least they have an answer which is 16 or 16. Yeah, yeah, it's not just a mystery"},{"startTime":1830.6000000000001,"endTime":1834.0400000000002,"body":"But it's hard to make decisions when you don't have all the information. Yes"},{"startTime":1835.24,"endTime":1838.6000000000001,"body":"All right, duck wall what you got all right, I'm gonna end us out with Zeus"},{"startTime":1838.6000000000001,"endTime":1842.8400000000001,"body":"Zeus is a dog that I think we've talked about. Is he the broadwiler? Oh"},{"startTime":1842.8400000000001,"endTime":1846.3600000000001,"body":"Poor Zeus so this was part of my mental health"},{"startTime":1846.3600000000001,"endTime":1853.4,"body":"Understandably it's cuz but it's cuz she's so good at job when she cares and we care about these owners and"},{"startTime":1853.4,"endTime":1859.3200000000002,"body":"They yeah, so the situation was this case was very interesting a long time ago"},{"startTime":1859.3200000000002,"endTime":1862.76,"body":"I'm pretty sure I brought him up on a podcast regarding his eyes, so"},{"startTime":1863.4,"endTime":1867.96,"body":"recap um, he's a 11-year-old 10-year-old broadwiler and"},{"startTime":1867.96,"endTime":1872.68,"body":"He had presented to a colleague of mine for eye issues long story short"},{"startTime":1872.68,"endTime":1877.4,"body":"He had ended up having blastomycosis which is a fungus and Rocky Mountain spotted fever"},{"startTime":1877.4,"endTime":1879.4,"body":"Which is a tick disease that affected his eyes"},{"startTime":1879.4,"endTime":1886.44,"body":"The miracle was that he kept his eyesight which is legitimately like five percent yeah of keeping it yep"},{"startTime":1886.44,"endTime":1891.48,"body":"So that was amazing and he had been seeing an ophthalmologist for continued care"},{"startTime":1892.2,"endTime":1896.0400000000002,"body":"Um, and then I saw him to kind of recap everything and then we just decided"},{"startTime":1896.0400000000002,"endTime":1900.6000000000001,"body":"Rather than refer to an internal medicine medicine specialist. We were going to"},{"startTime":1900.6000000000001,"endTime":1904.76,"body":"Keep him comfortable and keep an eye on everything like his"},{"startTime":1904.76,"endTime":1912.3600000000001,"body":"X-ray systemic function things like that um and manage those two diseases with the drugs that were needed"},{"startTime":1912.3600000000001,"endTime":1916.8400000000001,"body":"And then kind of take it as it comes so he'd been doing really well. I mean"},{"startTime":1918.0400000000002,"endTime":1925.24,"body":"He'd this had happened what last spring last April or so a May and then just about two weeks ago"},{"startTime":1925.24,"endTime":1929.8000000000002,"body":"um, he had presented because he had a grand mal seizure"},{"startTime":1929.8000000000002,"endTime":1931.88,"body":"and so"},{"startTime":1931.88,"endTime":1936.76,"body":"It was actually witnessed by the owners and Courtney um because they had called Courtney and so"},{"startTime":1936.76,"endTime":1943.24,"body":"It was a pretty decent one. They brought him over as soon as they could and when I saw him he was"},{"startTime":1943.24,"endTime":1945.8000000000002,"body":"very post-ictal just not"},{"startTime":1946.3600000000001,"endTime":1949.0800000000002,"body":"There like very kind of out of it loopy"},{"startTime":1949.0800000000002,"endTime":1954.1200000000001,"body":"Aware like he knew where it because he tried to get off the gurney and everything but just not physically getting up"},{"startTime":1954.1200000000001,"endTime":1956.6000000000001,"body":"um, so"},{"startTime":1956.6000000000001,"endTime":1958.68,"body":"We initially you just like"},{"startTime":1958.68,"endTime":1965.4,"body":"It could be many things. I mean he's in a geriatric rot wiler so on my list you have okay is blastomycosis"},{"startTime":1965.4,"endTime":1969.96,"body":"Still now becoming an issue because his eyes the weak prior had started to come red again"},{"startTime":1969.96,"endTime":1976.2800000000002,"body":"So that type of disease can not only go to the lungs, but it can also go to the brain"},{"startTime":1977.16,"endTime":1979.72,"body":"That prognosis is very poor if that happens"},{"startTime":1979.72,"endTime":1982.8400000000001,"body":"Then it could also be reoccurrent re"},{"startTime":1982.8400000000001,"endTime":1985.5600000000002,"body":"kredess what's the word kredesson re i don't know"},{"startTime":1985.5600000000002,"endTime":1993.48,"body":"springing up of ringing up the disease as well um, so we ran in house lab work and unfortunately there were a lot of changes"},{"startTime":1993.48,"endTime":2000.0400000000002,"body":"So he was non-regenerative anemic so his body was not producing as much red blood cells as it needed to"},{"startTime":2000.0400000000002,"endTime":2005.16,"body":"That told me wasn't bleeding out anywhere, but that still is not not good not good"},{"startTime":2005.72,"endTime":2007.72,"body":"He had low platelets"},{"startTime":2007.72,"endTime":2012.6000000000001,"body":"Which could be clotting so artifact also could be attributing to his tick disease"},{"startTime":2012.6000000000001,"endTime":2014.1200000000001,"body":"Not good"},{"startTime":2014.1200000000001,"endTime":2019.8000000000002,"body":"He had elevated liver values, but he was on prednisone and me okay"},{"startTime":2019.8000000000002,"endTime":2021.3200000000002,"body":"um"},{"startTime":2021.3200000000002,"endTime":2027.16,"body":"He had an elevated ggt which has to do with bile acids and the way the gallbladder excretes it"},{"startTime":2027.16,"endTime":2033.4,"body":"What not it was mildly elevated could still pertain to the steroids, but like uh could be something"},{"startTime":2033.8000000000002,"endTime":2039.16,"body":"with the liver function area and then he also had um"},{"startTime":2039.16,"endTime":2044.2800000000002,"body":"A characteristic of increased potassium and decreased sodium"},{"startTime":2044.2800000000002,"endTime":2049.64,"body":"So that's a characteristic we worry about with something called addicins with low cortisol"},{"startTime":2049.64,"endTime":2055.32,"body":"But we did that test and he was negative so okay, we can rely on addicins"},{"startTime":2055.32,"endTime":2058.04,"body":"Um, what else do we have?"},{"startTime":2058.04,"endTime":2062.04,"body":"Oh, yeah, we forget that how did i forget that we got you"},{"startTime":2062.6,"endTime":2064.6,"body":"You hammered home he had"},{"startTime":2064.6,"endTime":2069.48,"body":"Significant hyperglycemia so he was very diabetic"},{"startTime":2069.48,"endTime":2071.4,"body":"um"},{"startTime":2071.4,"endTime":2077.08,"body":"The thing is with diabetes the way you take the way you diagnose and animals is if they're increased drinking"},{"startTime":2077.08,"endTime":2081.16,"body":"Increasing or nating and high glucose essentially that's what you got to go off of yeah"},{"startTime":2081.16,"endTime":2082.6,"body":"um"},{"startTime":2082.6,"endTime":2086.2,"body":"So that was in of itself like a whole new thing"},{"startTime":2086.2,"endTime":2088.44,"body":"so"},{"startTime":2088.44,"endTime":2090.12,"body":"essentially we"},{"startTime":2090.12,"endTime":2093.88,"body":"God all the information we could we submitted tiktiters to reevaluate"},{"startTime":2093.88,"endTime":2100.84,"body":"Rocky Mountain spotted fever we like to not to submit the um your intestine for blasto because at that point financially"},{"startTime":2100.84,"endTime":2104.2,"body":"We were really far in and also we were"},{"startTime":2104.2,"endTime":2107.24,"body":"Kind of discussing we're just gonna start treatment for it"},{"startTime":2107.24,"endTime":2108.84,"body":"um"},{"startTime":2108.84,"endTime":2112.28,"body":"And to be honest with you if that's what went to his brain it wasn't gonna be good anyway right"},{"startTime":2112.28,"endTime":2119.16,"body":"So we started treatment um he was on doxy for a tick disease he was on fluconisol for"},{"startTime":2120.12,"endTime":2123.72,"body":"um blasto he was on we started anti seizure meds"},{"startTime":2123.72,"endTime":2130.2,"body":"For his grandma seizure we started he was already on prednisone for his eyes. We started insulin"},{"startTime":2130.2,"endTime":2132.7599999999998,"body":"I'm missing anything"},{"startTime":2132.7599999999998,"endTime":2133.96,"body":"Okay, that's it"},{"startTime":2133.96,"endTime":2137.7999999999997,"body":"So then that night he went home ended up having another small seizure unfortunately"},{"startTime":2137.7999999999997,"endTime":2139.24,"body":"um"},{"startTime":2139.24,"endTime":2141.48,"body":"And then the next day"},{"startTime":2141.48,"endTime":2145.72,"body":"Her there was a family thing going on so the owners weren't gonna be around um"},{"startTime":2146.52,"endTime":2153.4,"body":"So the owner ended up taking him to our med vet which is a surrounding emergency and also specialty facility"},{"startTime":2153.4,"endTime":2156.7599999999998,"body":"and they kept him for the day and kind of monitored and"},{"startTime":2156.7599999999998,"endTime":2159.72,"body":"His glucose was being maintained"},{"startTime":2159.72,"endTime":2162.2,"body":"So they sent him home"},{"startTime":2162.2,"endTime":2165.16,"body":"Came back to us the next day friday again similar thing where we"},{"startTime":2165.16,"endTime":2170.68,"body":"His his glucose was actually pretty well controlled it was in like the hundreds or 200s or something"},{"startTime":2170.68,"endTime":2175.24,"body":"And then um his ketones were normal, but he was still very out of it"},{"startTime":2175.24,"endTime":2177.24,"body":"He was like attended"},{"startTime":2177.24,"endTime":2182.12,"body":"Not himself he wasn't eating eating eat like the first night they got him home or something like that"},{"startTime":2182.12,"endTime":2183.72,"body":"And then he just stopped eating again"},{"startTime":2183.72,"endTime":2185.72,"body":"It's very hard to get him to eat anything"},{"startTime":2185.72,"endTime":2188.2,"body":"Which you can't give insulin if you don't eat so that was not him"},{"startTime":2188.2,"endTime":2192.68,"body":"That wasn't in characteristic he literally would eat everything he's never missed a meal. Yeah"},{"startTime":2192.68,"endTime":2194.2799999999997,"body":"So"},{"startTime":2194.2799999999997,"endTime":2201.64,"body":"It was a friday we i mean honestly we did everything that we could we added in then um support meds anti nausea appetite stimulants"},{"startTime":2202.3599999999997,"endTime":2205.08,"body":"All these like good foods like we just tried everything"},{"startTime":2205.08,"endTime":2211.3199999999997,"body":"Unfortunately through the weekend he just got worse. He clinically he just declined as far as behavior"},{"startTime":2211.3199999999997,"endTime":2213.48,"body":"Still not eating couldn't give him insulin"},{"startTime":2213.48,"endTime":2221.7999999999997,"body":"Everything and he ended up going to heaven um he got you mainly euthanized at the ER facility"},{"startTime":2221.7999999999997,"endTime":2227.0,"body":"Because he just wasn't doing well the owners knew in their hearts. It just was not it wasn't a good outcome"},{"startTime":2227.0,"endTime":2230.2,"body":"He was a large dog so it's not like one owner could just oh yeah"},{"startTime":2230.2,"endTime":2232.92,"body":"Can't pick him up to he's like a 30 pounds. Yeah, yeah"},{"startTime":2232.92,"endTime":2236.8399999999997,"body":"I think the hardest thing in the takeaway point especially for listeners is that"},{"startTime":2236.8399999999997,"endTime":2240.92,"body":"We didn't know exactly what the end all be all was for this dog"},{"startTime":2240.92,"endTime":2245.72,"body":"He had so many things going against him and then he was a large breed with an older age"},{"startTime":2245.72,"endTime":2251.64,"body":"So I couldn't honestly look at the owners and say this is what took him which was also difficult because we were"},{"startTime":2251.64,"endTime":2255.96,"body":"Working through so many things and really trying the best that we could to keep him"},{"startTime":2255.96,"endTime":2258.7599999999998,"body":"To turn a corner, right?"},{"startTime":2259.0,"endTime":2263.24,"body":"Um, I just think everything went downhill after that huge seizure that I"},{"startTime":2263.24,"endTime":2269.0,"body":"In my gut something says there was something already there. It just yeah took over. Yeah"},{"startTime":2269.0,"endTime":2272.7599999999998,"body":"Yeah, not a great way to end the cases"},{"startTime":2272.7599999999998,"endTime":2277.64,"body":"But those are that's why it's such an interesting case because it involves so many different"},{"startTime":2277.64,"endTime":2283.08,"body":"Disease components. Yeah, yeah, and I racked we racked our brains together king and I did other doctors"},{"startTime":2283.08,"endTime":2287.7999999999997,"body":"And I'm like it's one of those were like you're missing anything but you're literally doing everything you can and"},{"startTime":2288.52,"endTime":2289.48,"body":"so"},{"startTime":2289.48,"endTime":2291.3199999999997,"body":"Anyway, yeah"},{"startTime":2291.3199999999997,"endTime":2295.3199999999997,"body":"Unfortunately those some of those you don't end up fixing right yeah, and in this case"},{"startTime":2295.3199999999997,"endTime":2297.56,"body":"I truly felt it was in his best interest"},{"startTime":2297.56,"endTime":2304.12,"body":"For human euthanasia. Yeah, he was not his quality of life was very poor. Yeah, he was very very weak after a seizure"},{"startTime":2304.12,"endTime":2308.92,"body":"He never really walked right after yeah, well, I mean carrying a hundred thirty pounds is a lot"},{"startTime":2308.92,"endTime":2313.3199999999997,"body":"He's like dude, so then being unstable and he taxic and yeah, he just"},{"startTime":2314.52,"endTime":2318.44,"body":"Who's this time? Yep, but he's at peace now. Yep. He's not in pain. That's right"},{"startTime":2318.44,"endTime":2324.8399999999997,"body":"Okay, so as well those are very good cases. Yeah, very cool. Okay. Listen to her question"},{"startTime":2324.8399999999997,"endTime":2330.7599999999998,"body":"Shall we? Yep, let's do it. How do you approach clients who seem to not appreciate talking to the text? I see"},{"startTime":2330.7599999999998,"endTime":2334.52,"body":"I see people complain all the time that that didn't talk to even talk to me"},{"startTime":2334.52,"endTime":2339.64,"body":"How do you encourage them to trust your texts at future doctor cat great question"},{"startTime":2339.64,"endTime":2344.04,"body":"Oh, those questions. Yeah, I have an answer, but I want to see what you guys say. Oh, okay"},{"startTime":2344.44,"endTime":2346.92,"body":"I don't know if you can answer first or you know, I don't care. I can go okay"},{"startTime":2346.92,"endTime":2352.7599999999998,"body":"I well, I don't think this pertains to every clinic, but I think what helps our clinic"},{"startTime":2352.7599999999998,"endTime":2358.6,"body":"Um that we all work at with clients trusting technicians because from my point of view as a tech"},{"startTime":2358.6,"endTime":2362.04,"body":"um, I think it's very the consistency is very very helpful"},{"startTime":2362.04,"endTime":2368.8399999999997,"body":"Because like my clients trust me. I mean, yeah, they trust I think they trust almost us like both of us equally sometimes"},{"startTime":2368.8399999999997,"endTime":2371.8799999999997,"body":"It depends on the client, but they're like okay corny cares about my dog"},{"startTime":2371.8799999999997,"endTime":2373.8799999999997,"body":"She sees them all the time duck walk cares about my dog"},{"startTime":2373.8799999999997,"endTime":2376.8399999999997,"body":"Like so I think it's gaining trust by um"},{"startTime":2376.8399999999997,"endTime":2382.6,"body":"Maintaining consistency with your clients. Sure. I think that's very helpful. Absolutely. I think that's all I got"},{"startTime":2382.6,"endTime":2385.08,"body":"I also"},{"startTime":2385.08,"endTime":2386.8399999999997,"body":"It"},{"startTime":2386.8399999999997,"endTime":2389.24,"body":"To that point I I know like for"},{"startTime":2389.24,"endTime":2396.12,"body":"Callbacks or some questions that I know that Courtney can handle and devon too"},{"startTime":2396.12,"endTime":2402.2,"body":"I give them a lot of things to help me out with because I trust them and they are also educated"},{"startTime":2402.68,"endTime":2409.24,"body":"And we work as a team and so by to Courtney's point having that consistency, but also"},{"startTime":2409.24,"endTime":2414.8399999999997,"body":"Time that they put in just as much as I do if not more that is where"},{"startTime":2414.8399999999997,"endTime":2419.72,"body":"It all works as a unit of saying we're all connected and"},{"startTime":2419.72,"endTime":2422.3599999999997,"body":"They are at my"},{"startTime":2422.3599999999997,"endTime":2428.04,"body":"Becking call sometimes to help me and so I think that also helps build trust too um is just"},{"startTime":2428.04,"endTime":2431.7999999999997,"body":"Keep putting your face putting the time in for more people"},{"startTime":2431.7999999999997,"endTime":2435.7999999999997,"body":"That's all people want is to be recognized be heard and be cared for yeah, so"},{"startTime":2435.7999999999997,"endTime":2440.6,"body":"Yeah, I mean you got me pretty much"},{"startTime":2440.6,"endTime":2443.0,"body":"I was"},{"startTime":2443.0,"endTime":2448.7599999999998,"body":"No, I agree with all of that. I think that that's one of the main reasons why we set the clinic up the way we did so"},{"startTime":2448.7599999999998,"endTime":2454.12,"body":"I it looks like she's going to be a future doctor, right? So you know"},{"startTime":2454.12,"endTime":2461.56,"body":"Setting yourself up for success that way. I think is really helpful not every clinic to Courtney's point is set up that way and"},{"startTime":2461.72,"endTime":2467.8799999999997,"body":"Because maybe either the size, you know, they don't have as many staff members or as many veterinarians and so then you can"},{"startTime":2467.8799999999997,"endTime":2473.64,"body":"The same effect should occur because they should be hearing from the same people. So I think um"},{"startTime":2473.64,"endTime":2482.6,"body":"You know having cases with technicians that those technical same technicians say you're not in our situation where we have these groups these many teams"},{"startTime":2482.6,"endTime":2489.8799999999997,"body":"Basically and say you're in a situation where you might have two doctors and there's six people working six six staff working with those two doctors"},{"startTime":2490.44,"endTime":2494.44,"body":"Keeping the same people working even though they're not assigned to a doctor to the case"},{"startTime":2494.44,"endTime":2497.72,"body":"is one way that you can maintain that you know"},{"startTime":2497.72,"endTime":2504.68,"body":"The overall theme being being consistent, right? So um I think that um"},{"startTime":2504.68,"endTime":2507.8799999999997,"body":"It is uh"},{"startTime":2507.8799999999997,"endTime":2510.68,"body":"I just think it's so important for"},{"startTime":2510.68,"endTime":2515.48,"body":"clients to hear from the doctor when so like"},{"startTime":2516.2799999999997,"endTime":2523.4,"body":"part of the problem can come from not having conversations with the clients and us over"},{"startTime":2523.4,"endTime":2525.4,"body":"Giving conversations"},{"startTime":2525.4,"endTime":2529.4,"body":"So like we hand too many conversations to you and they never hear from us"},{"startTime":2529.4,"endTime":2535.72,"body":"So that can also create a problem so knowing what to hand off and then when not to hand it off"},{"startTime":2535.72,"endTime":2541.3199999999997,"body":"You know or knowing when I need to intervene because I'm handing this off so for example"},{"startTime":2542.04,"endTime":2546.12,"body":"a client calls and you know Courtney comes and asks a question and we say okay"},{"startTime":2546.12,"endTime":2549.72,"body":"Yeah, tell them this that uh Courtney goes and tells them this and then Courtney comes back"},{"startTime":2549.72,"endTime":2552.2799999999997,"body":"So my rule of thumb is as soon as Courtney comes back a second time"},{"startTime":2552.2799999999997,"endTime":2557.56,"body":"I should get on the phone because clearly I'm one making Courtney a tennis match"},{"startTime":2557.56,"endTime":2562.12,"body":"And then and two the clients not getting they're gonna just keep asking questions"},{"startTime":2562.12,"endTime":2567.0,"body":"They're not gonna get to their root question until you know three or four questions down the road"},{"startTime":2567.0,"endTime":2570.3599999999997,"body":"Which case I'm wasting Courtney's time. I'm wasting my time. I'm wasting the clients time"},{"startTime":2570.52,"endTime":2574.04,"body":"So just get on the phone so knowing and then I think when you do that then"},{"startTime":2574.04,"endTime":2578.52,"body":"That also, you know is that whole you know circle of trust thing, you know"},{"startTime":2578.52,"endTime":2580.44,"body":"um"},{"startTime":2580.44,"endTime":2583.8799999999997,"body":"I think what do you guys think are other ways to"},{"startTime":2583.8799999999997,"endTime":2586.6,"body":"I think technicians"},{"startTime":2586.6,"endTime":2591.72,"body":"Being confident. I was just gonna say be confident when you're relaying information to clients be confident"},{"startTime":2591.72,"endTime":2594.7599999999998,"body":"You know what you're doing knowing what you're in what you're talking about yeah"},{"startTime":2594.7599999999998,"endTime":2597.8799999999997,"body":"And I also think it's it's okay to say I don't know"},{"startTime":2598.6,"endTime":2603.4,"body":"Because the clients also know when it's un when you're not authentic in your answers"},{"startTime":2603.4,"endTime":2608.2,"body":"And you're having to make something up right it's better to just say that is a great question"},{"startTime":2608.2,"endTime":2613.24,"body":"I don't know but I'm gonna find the answer for you and it's okay for you to come back and deliver the answer yeah"},{"startTime":2613.24,"endTime":2614.44,"body":"You know um"},{"startTime":2614.44,"endTime":2619.96,"body":"But I think having reliable information especially in today's age when you can go look something up"},{"startTime":2619.96,"endTime":2625.24,"body":"And it can be googled or it can they can ask a different source and get an answer"},{"startTime":2625.24,"endTime":2627.24,"body":"And our answer is not accurate"},{"startTime":2627.56,"endTime":2632.44,"body":"Then that's a thing that'll just drive trust down. Yeah, so yeah"},{"startTime":2632.44,"endTime":2636.52,"body":"Yeah, what do you think are other things from the only thing I really have to add is like"},{"startTime":2636.52,"endTime":2642.2,"body":"I can give recommendations to a client that like I got from doctor doc wall"},{"startTime":2642.2,"endTime":2646.52,"body":"But she didn't necessarily necessarily talk to them and I'll just be like I spoke with doctor doc wall"},{"startTime":2646.52,"endTime":2651.48,"body":"Here's what she recommends and that still gives her the credit, but they didn't take her time"},{"startTime":2651.48,"endTime":2656.68,"body":"Yes, I was gonna say mentioning the doctor's name is that's why I was just I was actually gonna say that too is knowing and understanding"},{"startTime":2656.68,"endTime":2662.68,"body":"Remind remembering like ultimately we're still help like we're still there for you"},{"startTime":2662.68,"endTime":2666.2,"body":"We're still just giving information or giving recommendations. It's just"},{"startTime":2666.2,"endTime":2669.72,"body":"Not me for our mouth like yeah passing it along. Yeah"},{"startTime":2669.72,"endTime":2673.4,"body":"We're there an extension is what"},{"startTime":2673.4,"endTime":2676.7599999999998,"body":"Like look at it that way instead of just like I don't know"},{"startTime":2676.7599999999998,"endTime":2680.04,"body":"Not an extension. Yeah, we're a third of"},{"startTime":2680.04,"endTime":2681.96,"body":"Yeah"},{"startTime":2681.96,"endTime":2687.96,"body":"You know, I do think that there are situations like I was mentioning before because she says like she used a specific language"},{"startTime":2687.96,"endTime":2691.56,"body":"Like the vet didn't even talk to me like that can't happen"},{"startTime":2691.56,"endTime":2695.0,"body":"Right like so the vet has to talk to the client"},{"startTime":2695.0,"endTime":2701.24,"body":"At some point in now it maybe it's a recheck maybe okay, maybe I don't talk to the client"},{"startTime":2701.24,"endTime":2704.52,"body":"I'm trying to think like never"},{"startTime":2704.52,"endTime":2707.4,"body":"You know like I'm trying to get situation where"},{"startTime":2708.52,"endTime":2712.3599999999997,"body":"The only time I mean like it's been for a three check blood work on of you yeah"},{"startTime":2712.3599999999997,"endTime":2716.2799999999997,"body":"Recheck blood work, but you talked to them to to do the recheck"},{"startTime":2716.2799999999997,"endTime":2721.3199999999997,"body":"You know like to set up the recheck blood work you talked to them and said and I also think the doctors"},{"startTime":2721.3199999999997,"endTime":2723.72,"body":"Because you're gonna be a doctor someday should be saying"},{"startTime":2723.72,"endTime":2726.6,"body":"I'm going to have Courtney follow up with you"},{"startTime":2726.6,"endTime":2731.48,"body":"She's going to be calling to set up a cvc it chem lights to for us to recheck in two weeks"},{"startTime":2731.48,"endTime":2738.44,"body":"Then when we get those results one of us will be calling you. Yeah, so like I set that up or tee it up"},{"startTime":2738.52,"endTime":2741.0,"body":"For the technicians such that when they hear from the technician"},{"startTime":2741.0,"endTime":2746.2799999999997,"body":"I use we a lot when we will be getting back to you then they don't expect that it's always been yeah"},{"startTime":2746.2799999999997,"endTime":2750.12,"body":"So I think just setting that expectation ahead of time is also really helpful. Yeah. Yeah"},{"startTime":2750.12,"endTime":2756.2799999999997,"body":"I also think taking your time in your conversations with the clients because there are countless times where I have a client"},{"startTime":2756.2799999999997,"endTime":2763.08,"body":"Come in and their frustration from an ER visit or a different facility or something it just stems from"},{"startTime":2763.08,"endTime":2767.56,"body":"Maybe the vet talked to them, but they felt like they didn't even talk because they didn't listen"},{"startTime":2768.04,"endTime":2770.92,"body":"They didn't take the time to answer questions"},{"startTime":2770.92,"endTime":2773.4,"body":"They would make it meaningful and so"},{"startTime":2773.4,"endTime":2779.24,"body":"That would stress me out too go into the doctor taking my kid to the doctor and it's like"},{"startTime":2779.24,"endTime":2783.0,"body":"Wait a minute. Wait, wait, wait, I have like a lot more things I want to walk through with you"},{"startTime":2783.0,"endTime":2789.56,"body":"And then the follow-up is you only hear from the support staff, right? That absolutely is going to lose credibility on"},{"startTime":2789.56,"endTime":2796.04,"body":"On you but also your your teammates because you're not you're setting them up for failure by not even presenting"},{"startTime":2796.44,"endTime":2801.64,"body":"Yeah, your team in a good way. Yeah, so I think you have to take the time to make it"},{"startTime":2801.64,"endTime":2809.0,"body":"So then they have that trust but then they also know you care and their best interest can still come from somebody on your team"},{"startTime":2809.0,"endTime":2810.7599999999998,"body":"and"},{"startTime":2810.7599999999998,"endTime":2816.2799999999997,"body":"Yeah, so I just there's so many times where people just don't take the time because it's the time thing"},{"startTime":2816.2799999999997,"endTime":2820.3599999999997,"body":"It's like 20-minute appointments in and out and that that's not how it should go right that's no"},{"startTime":2820.3599999999997,"endTime":2823.0,"body":"No"},{"startTime":2825.72,"endTime":2827.72,"body":"So yeah, that was a great question"},{"startTime":2827.72,"endTime":2830.44,"body":"I had something else I was going to say and I forget"},{"startTime":2830.44,"endTime":2835.24,"body":"The other question she asks is how do you encourage them which she's talking about clients?"},{"startTime":2835.24,"endTime":2839.64,"body":"How do you encourage clients to trust the technicians?"},{"startTime":2839.64,"endTime":2843.3199999999997,"body":"I mean, I definitely know that there have been times"},{"startTime":2843.3199999999997,"endTime":2850.04,"body":"that I have colleagues or friends that say they've had to have conversations with clients and remind them that"},{"startTime":2850.04,"endTime":2852.92,"body":"This is my this is my team"},{"startTime":2853.56,"endTime":2856.52,"body":"Like what is coming from them is also coming from me"},{"startTime":2856.52,"endTime":2859.56,"body":"So sometimes you have to just plainly have a conversation with them I think"},{"startTime":2859.56,"endTime":2861.8799999999997,"body":"especially if there's unfortunately any"},{"startTime":2861.8799999999997,"endTime":2867.72,"body":"misconduct or miss bad tones or disrespect which can happen"},{"startTime":2867.72,"endTime":2873.56,"body":"Then I think that's when you step in and you take care of your people and you say something"},{"startTime":2873.56,"endTime":2877.8799999999997,"body":"I think it's really important also to ask the client questions in regards to that"},{"startTime":2877.8799999999997,"endTime":2879.8799999999997,"body":"You know, so like because I think sometimes"},{"startTime":2880.7599999999998,"endTime":2882.92,"body":"With conversations we try to solve the problem"},{"startTime":2882.92,"endTime":2889.4,"body":"What we think is the problem but we're really miss hitting you know, so like we you know for them it might be that"},{"startTime":2889.4,"endTime":2894.8399999999997,"body":"I don't know, you know like it might be something that that's bugging them that we're not even addressing"},{"startTime":2894.8399999999997,"endTime":2899.4,"body":"And so we assume that it's this instead of saying hey tell me why"},{"startTime":2899.4,"endTime":2904.8399999999997,"body":"You're not comfortable talking to Courtney. Mm-hmm. Well because you you might have a whole idea in your head"},{"startTime":2904.8399999999997,"endTime":2909.48,"body":"What comes out of that client's mouth is not even related to what you're thinking? Yeah, yeah"},{"startTime":2909.64,"endTime":2914.52,"body":"And so asking them questions like tell me why you're not comfortable talking to Courtney, you know, so addressing it like you said"},{"startTime":2914.52,"endTime":2916.52,"body":"But they're specifically asking them questions"},{"startTime":2916.52,"endTime":2918.8399999999997,"body":"Tell me why you're not comfortable talking to Courtney"},{"startTime":2918.8399999999997,"endTime":2921.08,"body":"I can't look at her eyelashes"},{"startTime":2921.08,"endTime":2924.04,"body":"I just had a line of them sorry"},{"startTime":2924.04,"endTime":2928.52,"body":"And then you know, they say whatever they say and then you can address that specific point, you know"},{"startTime":2928.52,"endTime":2934.92,"body":"Or you know, I don't know, I mean, I just think it's always make it about the client like she said make them feel cared and"},{"startTime":2934.92,"endTime":2939.16,"body":"They're being listened to and also there are in reality there are some clients that we know"},{"startTime":2939.16,"endTime":2940.3599999999997,"body":"would just"},{"startTime":2940.3599999999997,"endTime":2946.3599999999997,"body":"The call goes straight to me and that's just how it is. Yep. Yeah, because you've had those you tried to have that battle or you just realized like"},{"startTime":2946.3599999999997,"endTime":2949.0,"body":"That's a battle that's just gonna lose for everyone"},{"startTime":2949.0,"endTime":2954.6,"body":"You don't fight it exactly and it's not fair to do that to them either if you know that because you know what you're gonna get"},{"startTime":2954.6,"endTime":2960.3599999999997,"body":"From the start. Yeah, just take that off their plate and just just do it just do it. Yeah"},{"startTime":2960.3599999999997,"endTime":2962.68,"body":"I give you one thing you give me two things"},{"startTime":2963.72,"endTime":2969.64,"body":"One to King's point two like kind of make sure like obviously I'm not gonna have them run in and say"},{"startTime":2969.64,"endTime":2977.96,"body":"You're your cats and kidney failure. I'm so sorry like come on. Yeah, I'd be reasonable about the task at hand and building that up too"},{"startTime":2977.96,"endTime":2985.16,"body":"Like repliance. I should be calling you know things like that. So yeah, it's also it's about raise by situation. Yeah. Yeah, for sure"},{"startTime":2985.16,"endTime":2991.16,"body":"Great, that's good great job make it better for everyone right exactly"},{"startTime":2992.04,"endTime":2994.04,"body":"Okay, that was a good one. I like that question"},{"startTime":2994.04,"endTime":2996.7599999999998,"body":"Thank you very much. How do I know?"},{"startTime":2996.7599999999998,"endTime":3000.52,"body":"Yeah, I don't know what time we actually have a two hour"},{"startTime":3000.52,"endTime":3005.0,"body":"leaping back there behind the computer. Okay, I can't even see the toughest hand anymore. No, this is sad"},{"startTime":3005.0,"endTime":3012.3599999999997,"body":"Okay, you've taken away. Okay. Thank you so much for tuning into another episode of the I was gonna say turning and I don't know why because our"},{"startTime":3012.3599999999997,"endTime":3014.52,"body":"Tessier's here our tables turn"},{"startTime":3014.52,"endTime":3020.2799999999997,"body":"Thank you so much for tuning into another episode of the veterinary round table remember sending those questions and leave us a review"},{"startTime":3020.6,"endTime":3025.96,"body":"If you enjoyed this episode or a previous one we'll see you next week for another episode of the veterinary round table"},{"startTime":3025.96,"endTime":3027.96,"body":"We'll see you next week"},{"startTime":3027.96,"endTime":3030.54,"body":"(upbeat music)"},{"startTime":3030.54,"endTime":3040.54,"body":"[MUSIC]"}]}