Improving the Stakeholder Experience
Gen AI Breakthrough
Chapters
0:51
Welcome to this episode hosted by Gary Baker.
1:12
Rick provides an overview of the study.
2:58
The big-picture findings.
5:02
What kinds of stakeholder experiences are companies targeting for improvement?
7:09
The investments organizations are making to improve stakeholder experience.
8:43
The five most effective methods for improving stakeholder experience.
12:20
Effective approaches for improvement often overlooked by organizations.
14:37
Critical success factors separating top performers from everyone else.
19:08
What technologies are companies deploying in support of improving the stakeholder experience?
21:02
Closing thoughts and advice.
Gen AI Breakthrough
Improving the Stakeholder Experience
Sep 13, 2022
Season 3
Episode 32
The Hackett Group
Rick Pastore, Senior Director and Technology Research Advisory discusses findings from our recent research looking at "Improving the Stakeholder Experience," including what approaches work best and what distinguishes high-performing companies from their peers.
