Takeda Business Solutions – Growing a GBS Value Proposition
Gen AI Breakthrough
Chapters
0:46
Welcome to this episode hosted by Philip King.
2:13
Why do you call it business solutions?
5:11
The impact of patients in Takeda.
9:08
How do you keep that patient-first mindset reinforced?
10:56
Lessons learned from the area of automation.
13:05
A playground for generative AI.
19:09
Improving the customer vs. people experience.
22:47
Looking ahead in 2024.
Gen AI Breakthrough
Takeda Business Solutions – Growing a GBS Value Proposition
Mar 05, 2024
Season 5
Episode 16
The Hackett Group
Vanessa Gleason, global head of Takeda Business Solutions, shares her organization’s impressive digital transformation journey with Philip King, senior director, The Hackett Group. Gleason was a featured speaker at The Hackett Group’s 2023 European Best Practices Conference in London.
