The 2021 GBS Agenda

Gen AI Breakthrough

Gen AI Breakthrough
The 2021 GBS Agenda
Mar 01, 2021 Season 1 Episode 13
The Hackett Group
The Hackett Group North American GBS Program Leader Penny Weller talks with Managing Director, Advisory Practice Leader, Europe Martijn Geerling about the results from The Hackett Group’s 2021 Global Business Services Key Issues Study. The study in part charts how the global pandemic is impacting on strategic priorities and initiatives for GBS organizations as they continue to mature, from a largely labor arbitrage focus to a broader value proposition.