S01E08 The Honor People's Voices Episode

Check-In Question:

• Would there be more or fewer people leaving their jobs (divorces)  if people could read each other's minds? 

Big Ideas:

• The importance of candor in organizations
• How we do candor matters
• The culture of candor matters - sometimes labeled a non-team player if point out mistakes
• Safety as it relates to communication styles - direct/indirect
• Our own relationship to threat and how it relates to psychological safety
• Two people can be on the same team, and one can feel safe and another not
• The company needs people to feel psychological safe
• How we receive candor matters
• The stories we create about our sense of safety, versus the reality of our safety
• Our personal agency when it comes to being safe at work
• Rules of engagement for our candor for both the giver and receiver
• Scaffolding to our candor - meeting people where they are
• Balance candor with empathy
• Having the conflict about the issues, NOT the people
• Bridge the connection and the work together 
• Not just what we do, but how we do it
• Is how we treat each other more important than what we do? 
• Seeing our employees as not just rational beings, but emotional beings as well
• It's not about balance, but counterbalance. Yes/And rather than Either/Or
• Do our ideas about our company belong to us or our company? 
• Interplay between voice and silence within an organization
• Silence as a sign of psychological safety - hearing people think in silence, space between contributions shows listening
• Having a seat at the table doesn't mean having a voice
• Collective intelligence - equal time of speaking is one of the factors
• Increasing psychological safety also increases collective intelligence
• Psychological safety as an outcome, there is no formula
• Honoring people's voices without forcing their voices

Resources Mentioned:

• 'The Fearless Organization' by Amy Edmondson
• 'Principles' by Ray Dalio
• Google's Project Aristotle

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