S02E08 The Beyond Culture Episode
December 20, 2022
Theresa Destrebecq & Vincent Musolino
- Are you the kind of person to make the first step in love? Tell us all about it.
- 8 different dimensions of culture that show up in work:
- Communication (low context or high context)
- Evaluating (indirect negative or direct)
- Persuading (why or how)
- Leading (Egalitarian or Hierarchical
- Deciding (Consensus or. Top Down)
- Trust (Task-based or Relationship-based)
- Disagreeing (Confrontational or Avoidant)
- Scheduling (Flexible or Linear)
- Is seeing person by culture stereotyping?
- Talking to the person versus talking to the country they come from
- The culture sets a range
- We need to look at culture and personality
- Crossing legs so people see the bottom of your shoe is a faux pas in Japan
- Difference between cultural sensitivity and using culture as predictors
- Stereotyping and prototyping
- Assume you will do "stupid stuff" in new cultures and apologize in advance
- Humility of saying "I don't really know."
- Learning a few words in the language
- One of the best ways to ingratiating yourself in a new culture is to be a bit self-deprecating in your own culture
- What we think is "normal" in the new culture
- The US being more task-based than European culture
- Trust always start as task-based, then moves to relationship based once people finish the tasks
- Task based is more controlling and has more cost
- Differences in perception of "wasting time"
- Making assumptions and using the book to check assumptions
- Creating hypothesis about people and then test it, not using stereotypes as the ultimate truth
- How historical context affects cultural communication
- How religion affects culture
- One-on-one meetings focus more on the person and really listen
- Sandwich style feedback taught in the US
- Downplaying negative feedback - "Maybe you should"
- Not wanting to hurt people's feelings
- When people tell you what you are doing well, and don't mention what you aren't doing well.
- Creating mentor schemes
- Peach cultures (soft on the outside, hard in the middle) versus Coconut cultures (hard on the outside, soft)
- Different cultures within the same country
- How are we stereotyping people and is that the best way of building relationship?
- Intent versus impact when feedback - managing the gaps
- Not hearing feedback and not being receptive to it (in denial)
- Living and experiencing different cultures can help us be better humans, even within our own culture
- Incorrect assumptions about our own cultures
- Clarifying intentions
- Traveling and being mindful of others cultures - being an ethnographer/anthropologist
- Culture being a test bed of human differences and to be a better person
- How much we believe that what we do is normal
- Continually exposing ourselves to other cultures and not get entrenched
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