Elizabeth Stokoe British is a scientist and Professor of Social Interaction at Loughborough University where she studies conversation analysis. In this conversation, we explore how Elizabeth’s research and experience could be applied to better understand and change conversations. 
 

The key topics covered in this episode are: 

• Our ability to predict the way a conversation is going to go
• The way that one word can change an entire conversation
• Mapping conversations to better understand which parts of them work less well
• The importance of “recipient design” in shaping great conversations

For references, links, and other episodes, visit the podcast homepage here.