Sheila Heen – Thanks for the feedback

Sheila Heen is the founder of Triad Consulting Group, a lecturer on law at Harvard Law School and Co-Author of “Thanks for the Feedback” and “Difficult Conversations”. She is consulting with companies ranging from Pixar, Hugo Boss to the NBA around difficult conversations, negotiation and sound decision-making. We have invited Sheila Heen to talk about the conversations around feedback and specifically how we can each be better feedback receivers.  

The key topics covered in this episode are: 

• How do we move away from being dismissive in the way we receive feedback to genuinely being grateful and appreciating the feedback 
• Feedback as a learning and leadership skill 
• The three types of triggered feedback reactions: Truth triggers, relationship triggers and identity triggers 
• Asking for the feedback you want 
• Enabling feedback in your organisation 

 For references, links, and other episodes, visit the podcast homepage here.