LVR Podcast
The LVR Podcast is a podcast designed for Australian Mortgage Brokers, presented by brokers.
Learning. - The more we learn, the better we deliver. We know what we know, we don’t know what we don’t know. Forever learning.
Validation. - This is an industry of numbers and percentages. As a Third Party we have not only proved our worth, but also our capacity to provide and our innate purpose.
Respect. Respect your clients, your peers, and your distribution channels. And, yourself. We have an industry that we should be proud of, however, it is up to us as individuals to influence better behaviours, better outcomes, and better solutions.
Join Ruan Burger and Marissa Schulze for the LVR Podcast as they present their views on a variety of issues that affect us all as Mortgage Brokers in Australia. Their different and shared perspectives will no doubt inspire, entertain and prove to be of huge value to how you approach your day, and your life.
LVR Podcast
The Power of Clear Communication
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In this episode of The LVR Podcast, Ruan Burger and Marissa Schulze dig into Week 9 of the Broker Journal: The Importance of Clear Communication. It sounds straightforward, but poor communication is one of the biggest sources of rework, delays, and frustration in a broking business — and most of it is entirely preventable.
Ruan zeroes in on one of the most common mistakes brokers make: leaving too much to the credit assessor. Most assessors are simply ticking boxes and following policy — they're not there to solve problems you haven't already solved. The broker's job is to anticipate every potential issue, address it in the supporting notes, and package the deal so clearly that there's no room for interpretation. Notes should read as if the lender is sitting across the table from the client.
Marissa introduces a practical metric worth tracking immediately: your more information request rate. If a high percentage of your files are coming back with additional questions, that's a direct signal that your communication needs tightening. Reducing that percentage and increasing straight-through processing doesn't just save time — it improves profitability, client experience, and your reputation with lenders all at once.
The challenge this week: start tracking your more information requests, set a baseline, and commit to improving it.
Ready to sharpen how you package and present deals? Explore the Broker Journal at successandbroker.com.au/the-broker-journal
Thank You To Our Hosts: Ruan Burger and Marissa Schulze
More From Marissa and her company, Rise High Financial Solutions:
More From Ruan and his company, Success and Broker: