LVR Podcast
The LVR Podcast is a podcast designed for Australian Mortgage Brokers, presented by brokers.
Learning. - The more we learn, the better we deliver. We know what we know, we don’t know what we don’t know. Forever learning.
Validation. - This is an industry of numbers and percentages. As a Third Party we have not only proved our worth, but also our capacity to provide and our innate purpose.
Respect. Respect your clients, your peers, and your distribution channels. And, yourself. We have an industry that we should be proud of, however, it is up to us as individuals to influence better behaviours, better outcomes, and better solutions.
Join Ruan Burger and Marissa Schulze for the LVR Podcast as they present their views on a variety of issues that affect us all as Mortgage Brokers in Australia. Their different and shared perspectives will no doubt inspire, entertain and prove to be of huge value to how you approach your day, and your life.
LVR Podcast
Ethics: The Foundation of a Trusted Broking Business
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In this episode of The LVR Podcast, Ruan Burger and Marissa Schulze get into one of the most important topics in the broking industry: ethics. Not just compliance — ethics. Because while compliance sets the floor, your ethical standard is what defines your reputation, your longevity, and the kind of business you're actually building.
Ruan draws a clear distinction between customers and clients — and the level of commitment each word implies. A truly ethical broker holds a standard regardless of the pressure they're under, even when a client wants something that isn't in their best interest, and even when a referral partner is dangling an incentive to push the boundaries. Saying no in those moments is hard, especially early in a career when every deal counts. But it's exactly those moments that define your character and set the tone for how your business is perceived long-term.
Marissa is direct: brokers who consistently put the client's needs first — over their own commission, over short-term revenue — will always win in the long run. You might lose some business in the short term by holding your ethical line, but the trust and reputation you build as a result compounds into something far more valuable. She also makes the point that ethics isn't just personal — it flows through your team, your brand, and every client interaction your business delivers.
The challenge: decide early what kind of business you want to be, and let your actions — not your words — make that case every single time.
Ready to build a business built on trust? Explore the Broker Journal at successandbroker.com.au/the-broker-journal
Thank You To Our Hosts: Ruan Burger and Marissa Schulze
More From Marissa and her company, Rise High Financial Solutions:
More From Ruan and his company, Success and Broker: