Client Organization Tips for Your Virtual Assistant Business
One of the biggest challenges of being a VA is staying organized! When you’re juggling a bunch of clients and your own business, it’s easy to start losing track of things.
Documents go missing, emails get buried in your inbox, and to-do’s go unchecked, which leads to unhappy clients and a very frazzled VA (that’s you!).
This is a cycle to be avoided at all costs! Luckily, I’ve learned plenty of tips and tricks over the years to keep things organized, and the internet is full of systems and programs to help keep your business running smoothly.
Hello! Welcome to the Desire to Done podcast! I’m your host, Billie Gardner.
In today’s episode, I’m sharing a few of my favorite tips and programs for organizing client tasks and ensuring work gets done!
HERE ARE SOME OF MY FAVORITE CLIENT ORGANIZATION HACKS:
TIP #1) Create client processes
Call me a nerd, but I get excited about processes. Not only will they streamline your business and make it super efficient (which means you’re saving time, money, and energy), but they’ll increase your confidence and make you look like a VA goddess (or rockstar, unicorn…whatever you want to be!)
In order to create a process, think of all the big steps it takes to complete a task.
There are four main client processes you’ll need:
- Pre-client – Which are the steps you take to determine whether a prospective client is a good fit or not and, if so, turn them into a new client.
- Onboarding – Which includes getting paid, signing your contract, and getting organized to start your work.
- Service – This is the process that includes the steps you take to complete your work. These steps will be different for everyone because it depends on what type of service you offer clients.
- And Offboarding – Which includes the final steps you take to wrap up your time together, like getting feedback, asking for a testimonial, and possibly sending a thank you card or gift.
If you want to learn more about client processes, check out the link in my episode description. I did a whole episode on this topic.
Tip #2) Use Google Drive
When I was a VA, the majority of my client and business documents lived in good ol’ G-drive.
G-drive allows you to create documents and spreadsheets, and share them with clients and team members.
You can create folders to organize your client processes, SOPs, blog post drafts, email funnels, brainstorms, etc. You can even make client intake forms!
Plus, everything is autosaved, which is a really nice feature!
G-drive is free to use once you sign up for a G-mail account.
Tip #3) Create systems
Once you’ve outlined your client processes and added them to the G-drive, it’s time to turn them into systems.
As I mentioned previously, processes are the main steps you take to complete a task. Systems are the tools that help support your processes.
For example, if scheduling a discovery call is a step in your pre-client process, a scheduling tool like Calendly or Acuity will eliminate back and forth emails between you and your client. They will help you automate your process and reduce the work you need to do to get a call scheduled.
Tip #4) Use a project management tool
Keep your client tasks organized in a project management tool like Teamwork Projects, Asana, ClickUp, or Trello. You can create templates of recurring tasks that you do in your business and keep track of client project due dates. Some tools will also send you reminder emails of what’s due.
Each project management program is different, so take some time to try a couple of them out and see what works for you.
Tip #5) Be mindful of your time
One of the biggest perks of being a VA is flexible hours. You get to set your own schedule and work whenever you want!
The other side of that coin is that you have to make time to do your client work and other business and personal to-do’s. If you’re not careful, your time can get away from you quickly!
Time blocking is a useful tool for staying focused. Block out days and times you want to allocate towards clients, but don’t forget to block out time for your own business tasks like (like marketing), eating, breaks, and so on.
Breaking down your time into intervals helps you stay focused too. I typically set a timer for a set amount of time, for instance, an hour, so I can completely focus on the task at hand. Then I’ll take a break for about 15 minutes. This technique keeps my mind sharp and reduces fatigue.
Final tip #6) Let your clients know your work hours (AKA boundaries)
If you’re constantly stressed out because your clients are expecting work done on short notice, on weekends, or during hours when you aren’t supposed to be available, you need to work on communication!
Before you bring on any clients you need to write out your business policies. This includes the days and times you work, your turnaround time, rush fee for urgent tasks, etc. When you sign a new client, send them your contract which outlines these policies. If you have a client that likes to push your boundaries, it’s time to remind them of your contract’s terms. It’s your job to protect your own boundaries.
Remember, you’re the boss, so you get to decide how you’ll work and how you’ll stay organized. Trust me, organization can make all the difference between a happy, productive VA and a VA who’s stressed out and letting projects slide!
Would you like more VA tips like these each week? Hit subscribe or follow to be notified of future episodes!
If you’re ready to make the leap and become a VA, check out my membership program, the Introvert VA Club. You’ll have access to the Passion to Profit Plan to help you start a VA biz from scratch, tech tutorials for Calendly, Acuity, Trello, Google Drive, and more and support from me and other VAs. Go to introvertvaclub.com to sign up. In case you’re wondering, no, you don’t need to be an introvert to join and no, it’s not super expensive. In fact, it’s super affordable!).
Thanks so much for listening! I’ll chat with you next week! Byeeee!